Customer Reviews for East Lake Wash & Convenience
(Distribuidor de U-Haul del vecindario)

2534 comentarios

85 East Lake Cres NE   Airdrie, AB T4A2H6

(403) 948-1453

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 4 p. m.
Horario especial
  • 7/1/2021: 8:00 a. m. - 12:00 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 948-1453

85 East Lake Cres NE
Airdrie, AB T4A2H6

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 4 p. m.
Horario especial
  • 7/1/2021: 8:00 a. m. - 12:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Terrance Z. 
Clasificación:
5.0

Maintain excellent staff like you have now. Connect location with google maps from reservation confirmation for us out of towners.

DONALD P. 
Clasificación:
3.0

Very friendly staff ! quick and easy pick up.

Carol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
5.0

The lady at the counter and everyone I spoke was very helpful and friendly. If a uhaul is required by myself I would not hesitate to use again. Excellent and friendly service. Other dealers should take notes. Thank you for everything.

Micheline J. 
Clasificación:
5.0

Some locations are need more people.

BEAU T. 
Clasificación:
5.0

Wonderful lady who works there, explained everything thoroughly and we really appreciated that!

Autumn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

My original drop-off location was Gas Plus, Balzac, AB. When I arrived, the owner told me his lot was full and go somewhere else. He offered no assistance or alternatives. After spending more then an hour on hold waiting to talk to a U-Haul customer assistant. I was told to drop off at the East Lake Wash & Convenience. When I arrived there (11:15am), there was no one in the office. After waiting more then a half-hour, someone eventually arrived at which point I was told I was at the wrong location. 85 East Lake Cres NE was not where trailers were to be dropped off. Those were to be dropped off at a Flying J gas station up the road. The whole experience was a nightmare and one I won't be repeating any time soon. I was thoroughly upset and disgusted with the treatment I received.

John G. 
Clasificación:
4.0

Staff was very friendly and helpful

Matthew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

There are 2 places in Airdrie for pick up the car wash and flying Jays ....I was uncertain which one I was to pick up from I had a reservation was uncertain which one to go not a big deal but still a concern.

Richard E. 
Clasificación:
5.0

I liked the lady that was working on Saturday 5 June was really knowledgeable and did a good job of explaining the contact. She is too busy and need another person to help during the day

WESLEY B. 
Clasificación:
5.0

Friendly and helpful staff. Always a great experience at this place!

Julie S. 
Clasificación:
4.0

Confusing location to find but friendly staff and well laid out yard

Matt M. 
Clasificación:
5.0

Personal amable

Jeffrey A. 
Clasificación:
5.0

Very happy with this location, U Haul I would rate good

PAT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
5.0

the front desk , customer service agent was excellent

Jessica M. 
Clasificación:
5.0

This was a great rental experience! U-haul rocks! Thank you.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie P. 
Clasificación:
3.0

The cab was very dirty, dried dirt/mud, spilled coffee/pop. It's not the fault of this location, but I didn't get the size of truck I needed, which resulted in more trips, which resulted in more money.

Diann M. 
Clasificación:
4.0

Trailer was full of mud when I received it.

Nicolas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne Y. 
Clasificación:
3.0

The unit I picked up had NOT been cleaned by anyone! The windshield was VERY bug laden and the front of the van had splashes of mud. The inside of the cab was NOT clean and the inner side of the windshield had NOT been cleaned either. Initially I thought the unit had 931000 miles but later found out it was only 93100. The drive felt like the 1st number. The steering was not tight and the truck wandered a bit, the front suspension felt like the shocks were either badly worn or non-existent. Overall I am just happy to have made it from point A to point B. I did not say anything when I checked out online because I was in a hurry and just wanted out. In the future if I have an option it probably wont be UHaul who gets my business!

Allan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

George D. 
Clasificación:
1.0

Charged extra for fuel though I fueled it to the quantity where I had got. Even I told the lady at the counter to check but she said she will do it tomorrow as she is leaving the store but she kind of lied I would say as she sent me the receipt even after that. Not good business practices for 5-6 dollars. BAD taste

Ankush A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

The truck I rented was in good operating order but not very clean. This was not a big concern to me as the rate was reasonable and that is more important to me. I would recommend this location to a friend on the basis of value for money paid.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec C. 
Clasificación:
5.0

it was all good, easy to do and set up

REBECCA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phalla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
3.0

El cliente no dejó un comentario.

BLAKE M. 
Clasificación:
5.0

Nada

Bahati N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
1.0

Boss is arrogant and should not be in customer service, I will rent from another company for now on. Also, will ensure to document my experience on social media.

LEO E. 
Clasificación:
4.0

Worked exactly what I rented it for and also excellent service. Thank you and will see you again

douglas M. 
Clasificación:
4.0

Just keep doing what you are doing, pick up was quick and smooth, drop off was simple.

Frank V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon B. 
Clasificación:
5.0

Keep doing the same service

ACOSTA RIVERA W. 
Clasificación:
5.0

It was great, the only thing is I didn't see the tx message on returning the unit early, as I drop it off at 21:40 on May 15th. I was tired and saw it when got home. So I could do it from my house. But otherwise it was great.

kelvin B. 
Clasificación:
5.0

The lady at store was so helpful

kristo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalmain D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
4.0

Nothing service was great.

KENNETH F. 
Clasificación:
4.0

We came back before 4 pm closing, to return ...3 pm...but lot had been closed early at 2 pm

Marianne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIPIN A. 
Clasificación:
5.0

Customer service team at the pick up location were very helpful and friendly. Great experience.

Kerry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheldon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Great service, thank you!

Ron T. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
1.0

El cliente no dejó un comentario.

steven J. 
Clasificación:
5.0

They were both friendly, helpful, I did not have the right hitch and they quickly resolved the impasse. Derrien would put many of her peers to shame, to display passion in simple yet much needed service, help started our days.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan K. 
Clasificación:
5.0

Nothing. Everything was very easy and the customer service was great.

ADAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Was very pleased with the customer service I received from this location.

Allan S. 
Clasificación:
3.0

Have a trailer in a location it was supposed to be picked up at

Amaan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

When i got there the only 26' truck left had a cut gasline which made me panic for i was strapped for time, the lady was very friendly and asked me to walk up the street to a second location where i was able to pick up the truck i needed right away. Very pleased as i only had one day to move.

Adam P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ainsley G. 
Clasificación:
5.0

Great help and service every time I need to use their service. Always very happy.

Allison Y. 
Clasificación:
5.0

Keep doing what your doing now!

Stephen R. 
Clasificación:
5.0

Had some difficulty returning the vehicle, but was able to correct by calling the help number.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
2.0

The staff at the cash register was fine but there was another who was extremely rude and not reasonable. My SUV was parked on the street and I needed to transfer articles from the cargo van that I reneted to my vehicle. I briefly took my SUV near the van to do the transfer. There was a no parking sign on the fence nearby but there was no other vehicle all around and I did not leave my vehicle unattended but one staff lady got very angry with me for doing so. She took the picture of my vehicle and was quite a bit on the phone apparently reporting and there was absolutrly no reason for all the fuss.

Jacques P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenae V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
3.0

There was a smell of sewer gas on the location. The person receiving the truck was friendly and helpful.

Diego F. 
Clasificación:
5.0

Darrian was amazing and Mike was awesome!

Jeffrey W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Parag G. 
Clasificación:
2.0

Have trailers ready for pickup if there is a scheduled time for pickup, had to wait for trailers to be moved. Have instructions for returning more clear or a zone to drop off, place was packed no one to help waited 15 minutes when returning the trailer, notified and employee about return and left.

JAMES L. 
Clasificación:
1.0

The truck was not cleaned out in the cab or the box when I picked it up

SAMANTHA B. 
Clasificación:
1.0

I was given a quote and explained situation they said only had smaller van knowing that I would need multiple trips if used smaller one was given deal then went went to pay total after use they said I owed another 1000$ I am not paying more then was quoted ...worst ever

Jasmine M. 
Clasificación:
5.0

No issues during this experience

Matthew O. 
Clasificación:
3.0

Congested parking Long wait even with online booking Slow response to pick up

Charles M. 
Clasificación:
5.0

The Gentleman who hooked up the trailer was very knowledgeable and helpful! I hope they know what a gem they have in him...!

Gerrit P. 
Clasificación:
2.0

Better communication- not clear direction at pick-up /drop off was left hanging at drop off for sure, clearer marked parking locations for pick up/drop off

David L. 
No se han enviado comentarios para esta ubicación.

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