Comentarios de los clientes para East Bank Storage On 35th St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de East Bank Storage On 35th St

Clasificación general:

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Jimmy L.
Clasificación:

Great service.

Paul D.
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Everything went better than expected. Quick and efficient service.

mark R.
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El cliente no dejó un comentario.

Cyntrelle F.
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El cliente no dejó un comentario.

ronald B.
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The location is friendly, clean and safe, Mike the rental administrator was very professional and with good humor. BUT, BUT the 15' truck I rented for 4 hours/30 mile task had too much leeway in the steering wheel. I was on the highway for 15 of those 30 miles and did not feel safe in the truck. I informed Mike of my concerns. Truck needs to be inspected.

Patrick O.
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All was good

Kenneth A.
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GREAT CUSTOMER SERVICE

JULIUS B.
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El cliente no dejó un comentario.

Frederick J.
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Everything was good.

Elle M.
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Staff was awful. Did not have any additional equipment (blankets, dolly) as reserved. Had to drive to 3 locations and none were available despite being reserved 1 month in advance. Had to drive 25 minutes to this location - not the pick up location I had reserved. Truck was dirty, bugs all over windshield and back of 15' not swept out

Roman S.
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Great experience throughout! Highly recommend

Sandra T.
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Everything was picture perfect!

Rochelle L.
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The door in the back of the truck kept getting stuck. We had to take time to get it unstuck

Elise B.
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Man at the desk was super friendly & helpful. Helped me navigate the booking mistake I made. Super easy. Would recommend to Bridgeport ppl

Tony C.
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El cliente no dejó un comentario.

Michael G.
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Truck was not clean inside or out. Dirty tissues in the cupholder.

Tony C.
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Excellent value for a local move!

Jalal B.
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Super friendly staff and prompt service. Thank you!

Kenneth S.
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Nice office, just not convenient location.

Porcshia M.
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the odometer in the truck doesn't match what's online and it a headache trying to return the truck

John M.
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When customers call to reserve a truck they should be notified that U-Haul does not accept cash they must have a credit or debit card with enough money on it to cover the charges. I was not told that information when I called to reserve the truck. If my driver did not use his card I would have been in deep trouble. Thank you. John Mitchell.

Nichloas V.
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El cliente no dejó un comentario.

Kristi B.
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El cliente no dejó un comentario.

Bridgette D.
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Phenomenal experience The people a very kind And informative I would recommend this company and location

Annette E.
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El cliente no dejó un comentario.

Jerome G.
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El cliente no dejó un comentario.

Peter U.
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Give your employees a raise here was in and out in 20 minutes and anwsered all my questions in no time

DeAhna A.
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El cliente no dejó un comentario.

Dennis M.
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Good place

Binyamin D.
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El cliente no dejó un comentario.

Latrice K.
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El cliente no dejó un comentario.

Andrew M.
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El cliente no dejó un comentario.

william A.
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The fuel gauge is not working properly. FIRST IT WONT MOVE PUT 60 DOLLAR 20 MILES VERY UPSET

AMANDA M.
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El cliente no dejó un comentario.

Darud S.
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I had to clean the track before I pack my stuff, unfortunately.

LeAndra P.
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El cliente no dejó un comentario.

Nancy P.
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Was a fabulous experience. Everyone is always friendly at East Bank Storage, and the process, set up were super easy.

John G.
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El cliente no dejó un comentario.

Nichloas V.
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El cliente no dejó un comentario.

Bradley H.
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Ezpz. Thank you

Carolyn C.
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Everyone was great. I was unprepared and your crew just picked up the slack and did an exemplary job.

Darrin E.
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I should be able to enter a review for 431 W Pershing Rd, Chicago, IL 60609, which is where I made the original reservation. I made the reservation for Saturday Aug. 17, but when I arrived Saturday morning they claimed the reservation was for Friday the day before and had been cancelled. Although uhaul corporate was helpful when I called, and the service at 35th Street where they transferred my reservation was excellent, I consider the behavior of the 431 Pershing facility completely unprofessional and unsatisfactory. If I had the opportunity to submit a review independent of the 35th Street facility I would rate them Poor.

XINHANG S.
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This location is very convenient for me. I wish it can open on Sunday.

John E.
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El cliente no dejó un comentario.

Annikka B.
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El cliente no dejó un comentario.

Dara W.
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El cliente no dejó un comentario.

Tricia R.
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The truck I placed on reserve became unavailable due to a missing key...would have been helpful to have been notified of the change ahead of time (had to drive a 15' truck instead of a 10' truck). Other than that though, it was a good experience

Tricia R.
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El cliente no dejó un comentario.

Mark A.
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El cliente no dejó un comentario.

Ping K.
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Nice reception and well maintained rental.

Celio G.
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El cliente no dejó un comentario.

Deborah C.
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Don't charge a dollar per mile!!

Andre H.
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Nothing much needed to improve, just continue the professional service that is being offered.

Dina H.
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El cliente no dejó un comentario.

Esteban T.
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The location was clean and orderly, and I was seen in a very fast amount of time. Overall a great location

Corren E.
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The only problem I had with this location was that I Reserved On-Line Dolly (2) and Mattress Pads, however this site doesn't have equipment rental, just a truck and boxes. This should be noted online!!! Other than that the Service was good, Alberto was patient (was late for reservations).

Marco G.
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El cliente no dejó un comentario.

Jennifer T.
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Just terrible. Ordered dolly but didn't get one. As a woman moving on their own this would have cut down my time. Then I get charged extra for their negligence. Reservation transferred a bunch of times. I could keep going on this place. A girl named Sabrina was childish and rude when I expressed my concerns. Smh. I truly asked her for corporates number. I want my money back for the trouble aka pain on my back. I even have pics of the cart I had to use because of this. To move couches?! Just wow. Used your company countless times. Never had issues until now. It's embarrassing for your company, them not taking their job seriously. No doubt.

Waleed A.
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Horrible smell in truck smelled disgusting

Edward G.
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Both cab windows were open and cab was wet from rain. The floor, driver's side, was very dirty with dried on dirt, clay and/or lime. Also on the motor cover and accelerator pedal. There was debris on seats. Previous renters' contract was on dashboard. The van was not clean.

Nichloas V.
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El cliente no dejó un comentario.

Denise H.
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El cliente no dejó un comentario.

William M.
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Truck had poor air conditioning. Truck got 3 miles to a gallon. I put 18 miles on it, put 3 gallons in and got charged for another three so the truck got three mpg or the had read was wrong. Actually the uhaul on perishing took the order, got my name and email wrong, at least this location straightened that out so kudos to them for that

Aretha C.
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El cliente no dejó un comentario.

Amy L.
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El cliente no dejó un comentario.

Regina R.
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Everything went fantastic. I look forward to using your service in the future.

John D.
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Got the runaround. It took 10 phone calls to get a van. When I did get a reservation they tried to give away my reservation to someone else. Have been advocating for full out full in fuel for years.

Amelia D.
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El cliente no dejó un comentario.

LONZELL T.
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El cliente no dejó un comentario.

Trifonia I.
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Convenient and very helpful service.

JEROME R.
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Inform customers that they have to pay with credit Card or debit yes it was easy that way

Cara U.
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The truck was pretty dirty in the seating area but the customer service was wonderful and it was extremely easy to pick up the truck and to drop off the keys in the drop box. Thank you! I will be using U-Haul again in the future and will be recommending you all to friends and family.

Tenail G.
Clasificación:

I was scheduled to pick up my truck at 431 W. Pershing at 1:00 p.m CT on 3/31. I arrived at 1:00 p.m. waited for 20 minutes to learn my truck was given away at 8:00 a.m. I was not notified that the truck was no longer available prior to arriving. As a result, I was sent to 1200 W. 35th Street to pick up a truck. The gentleman who issued the truck was very customer focused and pleasant. He explained he was having an issue with his system and the wait may be longer than usual. The check out process was no longer than 15 minutes. After making it to my destination with the truck I discovered the inside had not been cleaned and was full of trash.

DOLORES H.
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El cliente no dejó un comentario.

Daniel G.
Clasificación:

It took over an hour to print the paperwork. And after I realized I had the wrong truck size there was nothing they could do. And then my cell phone died and I couldn't get a hold of dispatch. So I have a spill over load I'll have to arrange for. Not happy about that.

James O.
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El cliente no dejó un comentario.

Jeff H.
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The staff at the Bridgeport Art Center are the best..Alan helped me out in a pinch!

BERTRAND P.
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El cliente no dejó un comentario.

Beaufor S.
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El cliente no dejó un comentario.

JIM M.
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El cliente no dejó un comentario.

LELDE K.
Clasificación:

Upgrade the truck itself - it seemed very old and rattled a lot.

Nicholas V.
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El cliente no dejó un comentario.

Mary J.
Clasificación:

Worst rental experience ever. EVER.

RABAH A.
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El cliente no dejó un comentario.

javier C.
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Everything exceeded my expectations. Staff was very friendly and helpful. Thanks so much

Daketa M.
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El cliente no dejó un comentario.

Maria J.
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El cliente no dejó un comentario.

James N.
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Quick easy and great customer service! The truck just had its usual wear and tear but that's kinda expected.

Leeann M.
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El cliente no dejó un comentario.

Bob T.
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When picking up truck I was never told about $14 insurance fee over phone. Glad I got it. I was told I could drop off truck up to 6pm and have it checked out. When dropping off truck I was told they could not do the paper work until next morning and email me a receipt. The next day I received a phone call that there was damage to the truck, metal pealed off top. That was a big superise to me. I told the man on phone that I never came close to anything that would cause such damage. He said maybe I went under a viaduct. I never went under anything. This situation makes me a little uneasy. The only problem I had was the rubber around drivers door was comming off. I mentioned this when dropping off truck. I never like to drop off any rental after hours due to something like this occuring, which seems funny due to the fact I was told about the insurance at the last minute and magically there was something wrong.

piyush S.
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El cliente no dejó un comentario.

Steven B.
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Keep up the good work.

Dorothy R.
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El cliente no dejó un comentario.

Cristian B.
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El cliente no dejó un comentario.

NICOLAS T.
Clasificación:

I was dramatically overcharged for gas even though I had refilled the tank prior to returning the truck. When I call to challenge the claim I was told I was wrong. After demanding they send me a picture of the fuel gauge they chose not to send me a picture and said "Unfortunately you were right" after I called them back. They didn't even call me back. Terrible service from everybody I interacted with. Terrible

Thomas O.
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El cliente no dejó un comentario.

Timothy H.
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All good ! Staff was professional and efficient. Truck was clean and ready to go. Checking in was quick as I had "checked in" on online, which I would strongly recommend. Drop off was also in and out in five minutes!

Jean C.
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El cliente no dejó un comentario.

Cardell P.
Clasificación:

Everything was fine maybe snacks.

GUADALUPE D.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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