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Carlos U
Customer Reviews for Ease On Down The Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the app to pickup and return rental more streamlined and easier, it’s too cumbersome and convoluted. Human customer service was excellent. Thank you.
Rafael MThe check out process did not work. The area location is troublesome to get in the phone and unable to use the locator to check out
YENISEY NOk
Efrain GGreat experience and the lication people are the best- highly recommend
Manuel NThis is the second time I have used these services and they are always professional and excellent, I never have any problems with them. I would recommend it 100 percent
ARLYN CLove the staff and ppl that keep this going
Arevalo JI left my AirPods in the truck. Please let them know to call me 6479093068
feterico DI will go back to them for my moving haling needs
David CVery professional, a knowledgeable , and friendly.
Ramon PThe employee that helped me was very professional and helpful.
Nelson RExellente muy recomendado
Yoelkis HUnless you have a gps in ypour trucks to calculate millage before a truck is turned in, it would explain how I was billed before returning the truck. That was not appreciated. Otherwise, the service was awesome. DF
Danilo FAlways great service at this lication. Congrats!
Manuel NGreat Service / Super Satisfy
ALBERTO REase on down the Road is always excellent & very willing to make my rentals a great experience .
Manuel NGreat service!
YENIS MEasy pick up, friedly staff. Great location.
Vivian MMake sure the truck are clean before each use
Jessica VExcellent!
VIDAL LEverything was perfect, thanks
Fabiola BMuy excelente atencion por parte de la muchacha Ivis que atiende el departamento ‘muy buena para ese trabajo
Oscar LIvis was terrific as always. I highly recommend this Uhaul lication.
Manuel NVery friendly and helpful staff
Ernesto RThe assistant was very nice and informative. I hope all locations can be like her’s is.
MICHAEL BExcellent service and professional staff
MOHAMED AAbsolutely nothing it was a breeze
Edgar MAfter visiting the Doral store and having a horrible experience I went to this store She is amazing
Jose AI was overcharged for mileage, even though I took a picture of the mileage when I picked up the van and it wasn't what they told me it was and I sent a message immediately, but I never got an answer and they charged me anyway. It wasn't a big deal but it is not right
Sergio BNeed to charge the right mileage. When went to rent I estimated 15 miles. Winded up doing only 10 miles. I told the lady and she said not to worry that she would adjust and close the ticket. She never went with me, I left and the next thing I know, got a charge for 5 miles more plus another charge of who know what, gasoline? seriously? the needle barely moved. It was not a huge amount of money, about $8 more, but that is not the point. If they do that to every vehicle rented, sure are going to get extra money at the expense of the customer. Never again, will I rent with them, and learned my lesson, have the person walk with me and adjust the miles and charges before I leave
maria sGood people there
YURI VNothing. I received immediate professional service. The attendant was friendly, professional, and very helpful. I was in and out in under 10mins with my rental. I love going there for my rental needs. And it’s right next to Frankie’s Pizza, which has been amazing since 1955. Always a great experience! Five stars! 👍🙂
Jorge MNice atención with the customers, alot of truck with diversity size you can't find well clean and maintenance, no glitch at all,Thank for all hospitality!!!
Mayeline RExcelente
Ennis NBien
YULIER LSi pague todo al entregar como ahora debo ???
alberto lI have rented U-Haul for over 40 years and this location is the best of any I've been to. Personable, helpful, and kind.
elizabeth hExcellent
Pedro Gexcellent
Yoelkis HIvis was fantastic and I will definitely be back to rent from her again. Van was in excellent condition.
Jorge MGreat uhaul dealer, professional , friendly and great selection.
Jose GBoth Ivis and Roxanne are excellent- great service and attention to details.
Manuel NExcelente
Aliennys PEverything was perfect.
Irma BVery fast and personable service. Much better than going to a U-Haul big box store. I will definitely use this location again.
Jane RExcelente ⭐️⭐️⭐️⭐️⭐️
Yoelkis HIt is my first time using this service. When I arrived the keys were not in the locked. I spent 1 hour waiting for someone to help me. In the end they tried to give me a van that had a flat tire. miraculously the keys to the truck he rented appeared. In short, everything was complicated.
Michel LExceptional service and good advise
hector r