El cliente no dejó un comentario.Todd R.
Customer Reviews for E&S Transport Inc
(Distribuidor de U-Haul del vecindario)
Waterbury Center, VT 05677
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.- dom.: 8 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Melinda was very helpful and friendly. The office area could use a bit of a refresh, but the people are great and the overall experience was excellent.Gregory B.
Great people!Johannes D.
El cliente no dejó un comentario.Lee B.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.kerry K.
El cliente no dejó un comentario.Justin W.
The return was very easy. They were very helpful. Gracias.DONALD R.
El cliente no dejó un comentario.Ben R.
Problem with the website, not the location. The website took my reservation request for a different closer location when my equipment was NOT AVAILABLE there, and then told me after my reservation was paid and confirmed. The website claimed I had agreed to this which I did NOT. I received a call from regional rep with the new location. I do not object to the change in location, but it was NOT CLEARLY INDICATED on the website. This was very disturbing. Other than that my experience was good.David B.
The customer service was excellent, the location was very small, and I was frustrated that we had to go there instead of a location 2 miles from my house. We got bounced around so many times it was exhaustingLivingstone L.
Tiny unkempt office. The attendant was desperately trying to assist a woman who claimed to have been quoted an unreasonably low price for a hitch (without any documentation). Another attendent was watching videos on his cellphone. After observing this futile discussion for quite some time the attendant acknowledged my presence and graciously accepted my return and I departedRandall B.
El cliente no dejó un comentario.KEVIN CHRISTOPHE W.
El cliente no dejó un comentario.Matthew H.
The guys were great! Excellent service and super friendly and helpful. Would definitely rent from them again.HEATHER C.
El cliente no dejó un comentario.KATHY P.
Speedy & easy pickup & drop-off. Will use them again.RUSSELL B.
El cliente no dejó un comentario.Michelle T.
Super friendly and helpful staffstuart B.
El cliente no dejó un comentario.Jonathan L.
I suggest starting with a full gas tank, so we know when we return it how much gas to put in -- to fill it.ROBERT S.
El cliente no dejó un comentario.Dan W.
El cliente no dejó un comentario.Michael L.
The truck was fine but steering wheel was sticky to the touch (gross). I had a terrible experience moving (not UHual's fault but something personally) and was about an hour and 15 mins late on returning my 24 hour/400 mile rental. The location charged me for an extra day despite having a lot of trucks on site. For this reason I will discourage any of my friends from renting from this location or UHual again.Matthew B.
El cliente no dejó un comentario.John R.
Easy quick knowledgeable helpfulRobert D.
Improve training on loading of vehicles.Daniel B.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Raymond C.
El cliente no dejó un comentario.STEVEN B.
Just keep being you: courteous, friendly and chill. Y'all, I was sooooo stressed out helping my daughter move, and all of you--the folks I dealt with, early in the day, and the guy who took care of me in the evening--could not have been better. ¡Gracias!Robin J.
El cliente no dejó un comentario.Steven L.
The drop off was very simple. Pulled in, they unhooked the trailer, and I was able to leave. Couldn't have been easier.John G.
You could start with being transparent about the ACTUAL experience one is subjecting oneself to in order to use your equipment - you market & advertise yourselves as a user friendly, affordable and convenient company to utilize during a move - your representative make hard guarantees that your reservation details are going to be completely convenient to you, until just under 48 hours prior to said reservation date, when all hell breaks loose. I booked this reservation MONTHS ago, in early March, AND spoke to a representative on the phone who assured me that I could absolutely without a doubt pick up the equipment at the location nearest my house on the above mentioned date, and drop it off at the location nearest to my new home, over an hour away from my former home, the following day. Less than 48 hours before my reservation, I am told via phone by a representative that despite booking my reservation months prior, due to your company's own incompetence or inability to have the foresight to plan for the busy moving season, I now have to drive an hour in a DIFFERENT direction to pick up my truck, and drive it an hour back before I can even start loading - then your representative assured me that the truck would be available by 9 am at the latest, possibly earlier, where it then proceeded to be over an hour late. On top of all of this sorry excuse for a convenient moving experience, upon dropping it off the following day, you people have the audacity to charge a RETURN fee to the tune of nearly 50 dollars? For shame. I've never dealt with such incompetence and I will NEVER use your sorry excuse for a company again. Stop marketing yourselves as affordable and user friendly, you are are the exact opposite. Extortionists of the worst variety.Jerica M.
El cliente no dejó un comentario.LAWRENCE C.
This whole business model is complete bullshit. What's the point of making a reservation if my trailer won't be booked until the day before I pick it up. You should be ashamed! Never using uhaul again.Matthew H.
El cliente no dejó un comentario.Miranda J.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Gerald B.
Love the van! Super convenient location and friendly staff. Great that there is gas right there and mobil check in/out was so easy. The breaks were making a bite of noise but still were working fine. There wasn't really anywhere to write that in the return formAbby T.
El cliente no dejó un comentario.Colt C.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.Peter H.
El cliente no dejó un comentario.Dustin J.
There was a syringe in the glovebox of my rental...Zachary W.
They had the wrong amount of gas in the tank in there favor. The paperwork said it was plus half. It was actually minus half. Rather than having a conversation about it l filled it to plus.Ronald H.
El cliente no dejó un comentario.James W.
I tried to extend my rental by calling where I rented it from, but was told to call the national uhaul line. No one answered and I was told to leave a message which I did. They never called me back. Would have been nice to at least have gotten a call back.Beecher E.
Great experience & service. Thanks!Brian R.
Friendly and helpful staffMichael C.
It was difficult to find this location, as it was not labeled. Additionally, I was charged for an extra day even though I returned my truck one day before I was supposed to.Alejandro C.
El cliente no dejó un comentario.Steven K.
Every aspect of the rental with U Haul was exceptional.Warner F.
El cliente no dejó un comentario.Amy D.
El cliente no dejó un comentario.kevin D.
Drop off was quick and easyLori H.
My reservation was changed to a location much further away than the pick-up location I selected when I made the reservation . This was not only highly inconvenient, but the rental cost me more than double what I planned due to mileage. I am highly disappointe din my rental experience due to the unexpected costs. I can say that I will never do business with Uhaul again.ROBERT S.
Great equipment and service, nice job!Brian L.
El cliente no dejó un comentario.ERIC T.
Check in was quick and easy. Friendly staff. Will certainly use this location again.Lawrence E.
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.Jessica L.
Quick and easy. Equipment was in good shape and the transaction was quick and seamless. We only needed the truck for 4 hours so it should have been relatively easy...and it was. ¡Gracias!Timothy S.
Easy drop off location. They asked if I had cleaned it to makes sure I wouldn't be charged and then took the keys. ¡Gracias!Christian M.
Upon return, the employee was extremely helpful, knowledgeable and worked to solve an issues in a professional and thorough manner.Chet S.
El cliente no dejó un comentario.Dick M.
Every thing exceeded my expectationsCharles M.
Very quick service, no issues.heather C.
Thank you- the U haul though was refilled as explained and i was still charged extra!! I am not giving UHAUL .....Thanks, EvaHeidi P.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Adrien L.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.tyson B.
El cliente no dejó un comentario.Andrew W.
Friendly staff for drop off.Mike D.
El cliente no dejó un comentario.Joseph F.
Seats, dash were dirty; ashtray was full of cigarettes that I had to emptyJeremy G.
I went to pick up truck in hardwick. Truck was there no key. Noone around area had a big truck. Had to travel 31 Miles out of my way to get a truck. Wasnt pleased. If the truck was there no keys or they had keys an no truck.Karen G.
El cliente no dejó un comentario.Tyson B.
Nothing everything was good.Manikui F.
Pleasant and quick service from this location. Gracias.Cheryl S.
We had ordered the uhaul for Barre and the day before it sent us to Waterbury. That added on an extra hour of travel. Also was supposed to return it to Littleton Nh and that was no longer a uhaul place so we had to drive an extra 25 minutes to drop it off at the next closest place. WTH not impressed with uhaul.Michelle H.
you are tops so don't go downhill.Peter L.
El cliente no dejó un comentario.keith A.
El cliente no dejó un comentario.Nancy B.
My experiences with U-Haul over the past few months (3 rentals) have all been excellent. The equipment was in good order, clean and reliable. The personnel at pickup and drop off were friendly and prepared. Most of all the computer interface is superb. Talk about quick, easy and accurate. Love it! Go U-Haul!!!!Frederick S.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.Alan G.
Top notch.Chris R.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.David O.
Very friendly staff, workd with me to reschedule for pick upNicholas S.
I did not drop this off in Waterbury Center, Vermont. I dropped it off in Berlin, Vermont which is where it was scheduled to be dropped off.Jeffrey C.
The women at both locations were very helpful. Went above and beyond. Very impressed with their customer service.Claire S.
Average rating is because there is no cell service at this location so trying to use the self checking is not possible. Thankfully the location was open and they assisted. I tried for over 30 minutes and had only 32% of the program completed. Locations should be required to have a public wifi for customers to connect to.Susan `.
very easy return do to the people at this sightWILLIAM T.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.MARK B.
Over charged for fuel, have pictures and receipts to prove it, rip off!Mark B.
There were a lot of extra people hanging around! Had to walk through a cloud of smoke to enter office! Overall off setting.Chester D.