Comentarios de los clientes para Eagle Self Storage Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Eagle Self Storage Inc

Clasificación general:

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Paul J.
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Blankets were not included when they were supposed to be. A refund was issued, but they would have been very helpful.

Adam M.
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I accidentally left a hat in the truck and the staff called me to let me know. They were very friendly and I could tell it was a well run business. I would definitely rent from them again.

Marco C.
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I had called and asked uhaul to note a concern with my Driver's License, when I arrived this had not been communicated, It took time to "rerent" the truck to someone else's name. The guy working the counter was absolutely straight pissed off about even having to "deal with this." Total Jerk.

William Q.
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Everything was fine

PATRICIA S.
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Excellent and great thnx so much.

Ellen M.
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Great and quick customer service upon pick up!

GRANT MARION W.
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One of the tires blew out within a couple hours and we had to get both replaced because the other tire was the wrong size and was rubbing on the fender. It took three calls to finally get in touch with roadside assistance and then we also had to stop at the next uhaul location to change both tires again. This took up three hours of our time while traveling a very long distance.

JESSE D.
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One of the worst experiences of our lives! Moving is already stressful and the Eagle manager made it a so much worse with his demeaning comments and dismissive attitude. He condescended with every question we had. We had trouble with the trailer the second day and he refused to help forcing us to drive to strand location where they were so incredibly helpful. You could tell they had to deal with people after Eagle. Strand took care of us extremely well. Eagle however, was so bad I went out of my way to contact everyone I know currently moving in Missoula and tell them to refuse to get their Uhaul there.

Scott P.
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The man that helped us check out the Uhaul in the morning was rude and unfriendly, extremely so. The lady that helped us return the Uhaul in the afternoon was great though. The facility is very nice and clean and great location.

BENJAMIN W.
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El cliente no dejó un comentario.

Clayton S.
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This was the best uhaul experience I've ever had. The man who helped me was insanely helpful and made the process of moving much less stressful. I will recommend this location to everyone I know! 6 out of 5 stars!

DANIEL C.
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These guys know their product when talking about U-Haul. They reccommended a size for the amount of things i had to move and it all fit perfectly.

TRACEE A.
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El cliente no dejó un comentario.

ELISE D.
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Stephanie and the crew were SO helpful during our move! We had to extend the date multiple times, everyone was so understanding and we appreciated them so much! Thanks guys!!! 👍🏽

Matthew R.
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Two of the staff were very friendly but seemed newer. The third guy seemed annoyed we were there to begin with but he also seemed like he was the one that knew how to do everything. He was much more helpful the second time I was in.

SCOTT A H.
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El cliente no dejó un comentario.

Daniel N.
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Local people are great. Uhaul website is clunky and inefficient

DARREN M.
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El cliente no dejó un comentario.

JAMES H.
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I picked up this van in Missoula, I open the cargo area to discover brush and yard debris covering the floor. I asked the guy at the counter to take a look, because of Covid he refused. He said I would receive a link for a self check out of Van. I did not receive the link. I was in a hurry to get to Lewiston to watch my son play baseball. I only rented this van, because there were no rental cars available in the Missoula/Hamilton area and I was in a car accident on Friday night. I never even used the cargo area, I put my bags in the passenger seat. I forgot to take a picture of the cargo area, but as far as I am concerned that is Uhaul's responsibility to evaluate their equipment with the customer so that both are aware of issues related to rental equipment. Hypothetically I could have made the mess in the van and taken a picture and said it was the status at pickup. Without a Uhaul representative walking the equipment together with customer at time of pickup its not possible to determine the true status of the rental equipment at time of pickup. Every Uhaul I have ever rented a representative has walked around the the equipment with me at the time of pickup and we have been in agreement at time of pickup. This is a ridiculous charge and I intended to fight it all the way!!!

Thomas C.
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Fix the wippers

Joe M.
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The UHaul trailer was difficult to return online We called the number and were on hold for over 1/2 hour. Unacceptable! Will try Ryder rentals if we need again.

Lindsey L.
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Customer Service not great.

George G.
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El cliente no dejó un comentario.

Duetin H.
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Great service and location.

BONNIE S.
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This location is easily accessible and very accommodating. I definitely will use them again.

William B.
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El cliente no dejó un comentario.

Brian F.
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El cliente no dejó un comentario.

Michael B.
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Conflicting pricing. Rented a appliance dolly and paid ten dollars. Sticker price on dolly was seven dollars. I pointed this out to my cashier and he was less than apologetic. Everything else was fine and overall a decent experience.

Mark G.
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Employees not friendly; both picking truck up and dropping off. Limited eye contact; more interested in computer. didn't appear that my business was desired or appreciated whatsoever.

Steve S.
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El cliente no dejó un comentario.

Diana F.
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El cliente no dejó un comentario.

Rich D.
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the manager at this location called me 2 minutes prior to my pickup to tell me that he did not have the trailer requested. I turned around called the national Uhaul reservation center who worked with me. We found out that the manager at Eagle LIED and did have the trailer. This manager made it as difficult as possible to rent the equipment. He should not have a Uhaul franchise. I rent Uhaul on a regular basis and have never been treated this poorly before. On return he was as snotty and miserable as yesterday. I will speak of this experience to all of my family and friends.

Burton B.
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First I have to drive 30 miles to get this tow Dolly, Even though there is a rental place 1/2 mile out of my town in Arlee it wont list! And 5 other places in the same town way closer to me. Then I have to bring it back to Missoula same place I Picked it (site wouldn't let me have or keep closer drop off site) up 30 miles away. Then on top of that The people at the Rental place are rude, Then on top of that I planned to drop if off when I wanted before they opened as I often do. BUT NO after I get it they tell me there is a $20 charge for dropping it off after hours! WTF!!!!!!!!!!!!!!!!!

william M.
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My mobile reservation timed out due to airline flight delays leaving us stranded at the U-Haul office. Tried calling U-Haul but no response which was common . When you did get through you were put on hold and switch to another number. Very frustrating. Finally got in touch with the local U-Haul office through an emergency number at which time we finally picked up the truck.

noel K.
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El cliente no dejó un comentario.

Richard H.
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El cliente no dejó un comentario.

Hilton C.
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El cliente no dejó un comentario.

Melinda K.
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El cliente no dejó un comentario.

Allen J.
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Supply chains for your trucks in the winter. They are required by law to be carried in the vehicle. I will never use or recommend u-haul again.

Richard B.
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Had to go to two different locations to drop the trailer off. The location where we picked it up from would not allow us to drop off there.

Lynn B.
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El cliente no dejó un comentario.

Steven C.
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El cliente no dejó un comentario.

Jack C.
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El cliente no dejó un comentario.

RYABN S.
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El cliente no dejó un comentario.

Curtis C.
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El cliente no dejó un comentario.

Leslie S.
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Very quick and efficient. Return took less than 10 minutes.

Steve G.
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the agent was unfriendly and unhelpful and the high beam headlights did not work or the r front turn signal.

Dennis B.
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Employee could have been a little more helpful in directions while parking the trailer.

Jacob B.
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El cliente no dejó un comentario.

Gary D.
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El cliente no dejó un comentario.

Bill J.
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El cliente no dejó un comentario.

Jeff T.
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El cliente no dejó un comentario.

raina Y.
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Fix and clean your trucks and train your personnel in customer service.

Lee K.
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El cliente no dejó un comentario.

Larry W.
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El cliente no dejó un comentario.

Joe K.
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El cliente no dejó un comentario.

dave N.
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El cliente no dejó un comentario.

Cheryl R.
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Everything was great

brett W.
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One day rental for $82, other uhaul places in town are cheaper. How does a $29/day rental with 34 miles driven turn into $82. Total scam and not up front with all their BS fees. Rent from somewhere else, BEWARE.

RHESA S.
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Absolutely outstanding customer service

kristen K.
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Reserving a truck was a pain. Spoke with dealer in Lolo a few times, he didn't know what he was doing and could not verify whether I'd have a truck or not. I then called uhaul our of frustration, and got it lined up. Truck was fine, other than it leaking. We were moving in the rain, the truck was dripping from the ceiling onto my stuff, water was pooling up on the floor. I called to notify eagle storage, kind of hoping they'd offer to reimburse some of what I paid. He just thanked me for letting him know. Hopefully it gets fixed and doesn't continue to do this to other movers. Moving is hard enough in itself. Otherwise, people were friendly and helpful.

steve E.
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Nothing. Everyone was very professional and provided the specifics of the rental.

Carl S.
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El cliente no dejó un comentario.

Dirk W.
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El cliente no dejó un comentario.

Theresa B.
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El cliente no dejó un comentario.

Terri P.
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El cliente no dejó un comentario.

brian L.
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El cliente no dejó un comentario.

Don C.
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El cliente no dejó un comentario.

Ken S.
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El cliente no dejó un comentario.

Ken S.
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El cliente no dejó un comentario.

Dennis B.
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El cliente no dejó un comentario.

mike C.
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El cliente no dejó un comentario.

Jerry T.
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El cliente no dejó un comentario.

Peggy Z.
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El cliente no dejó un comentario.

Catherine C.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Susan C.
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Return was easy and we returned it a day early. Everything went smoothly. Thank you.

CHRISTOPHER D.
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Nada. I've been doing business with these guys since April 2013 and have been extremely satisfied with them...

STEVE S.
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El cliente no dejó un comentario.

JIM H.
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El cliente no dejó un comentario.

dorothy G.
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El cliente no dejó un comentario.

RON D.
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El cliente no dejó un comentario.

Mark H.
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Having some slow computer issues when we arrived, but other than that, service was great!

erika L.
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Staff was friendly and kind but not particularly knowledgeable or helpful.

TRACI S.
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El cliente no dejó un comentario.

Tyler J.
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El cliente no dejó un comentario.

Sheril G.
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Plan to use U-Haull again this week

RON D.
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El cliente no dejó un comentario.

JIM E.
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They were very accommodating. Clean location and a very nice staff.

ROBERT W.
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There was no walk around

Andy E.
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This location was very clean and organized. The staff was very helpful and efficient. The truck was very clean and I was completely impressed with the truck. Tons of power, comfortable, good visibility with mirrors. Very happy with rental. I had a 26 footer but it drove like a smaller van and we had it completely packed. Great job!

Victoria R.
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El cliente no dejó un comentario.

Charles G.
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Don't give them trucks that have cigarette butts and Ash in the cab. My two kids had to go 600 miles in that. Don't have employee bad mouth uhaul and be incompetent.

JB J.
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El cliente no dejó un comentario.

Karl K.
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El cliente no dejó un comentario.

KERRI S.
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They were trying to correct the confusion that all the other places had created. They were pleasant, but confused as well.

Arin O.
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El cliente no dejó un comentario.

Linda T.
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Beautiful storage facility, very helpful and accomodating!

Chris B.
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The storage compartment smelled of diesel smoke which delayed my ability to load the truck , maybe just opening the back door and checking for such a thing before a new user picks up truck to prevent our belongings from absorbing smells is a suggestion. However, the staff at Eagle Storage has always been excellent and I appreciated their meeting my rental needs!! Thank you :)

JAMES K.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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