Customer Reviews for Eagle Rock Petroleum
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

49 comentarios

2207 Colorado Bl   Eagle Rock, CA 90041

(323) 224-1718

Horario de oficina

Siempre abiertos en tu smartphone

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(323) 224-1718

2207 Colorado Bl
Eagle Rock, CA 90041

Servicios en esta ubicación:

Horario de oficina

Siempre abiertos en tu smartphone

¿Qué es 24/7?

Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. Siempre estamos abiertos en tu smartphone con Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Price is too expensive

jorge o 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo E 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine N 
Clasificación:
4.0

The checking out process was not as smooth as at the Glendale facility. Taking the photo to match the license photo was problematic and took three times.

Stephen C 
Clasificación:
5.0

No improvements this was a great location and love the extra hours

David J 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin D 
Clasificación:
5.0

extremely helpful location to rent a u-haul. clean and tidy. the employees are also incredibly friendly which is nice. they also go above and beyond with their customer service so don’t be afraid to ask !!

zackary f 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I 
Clasificación:
5.0

The truck was in great shape and well maintained. There was a discrepancy between how many miles were allowed -- the deal was advertised with 420 miles included, but the actual contract said 390 miles. However, U-haul fixed the difference so it was all good.

Matthew O 
Clasificación:
2.0

For one thing, it would help to point out that your trucks average just a bit over 3 miles per gallon. That was a bit of a surprise. The guy taking the return of the truck was clearly miserable and angry to be working, and I extend my apologies for making him look up from his phone.

Mark A 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory W 
Clasificación:
3.0

The ap must must MUST ABSOLUTELY be downloaded ahead of time and preferably were the internet is good. BEST the night before a rental. With a sign in and an account ready to go. I mistakenly believed that I would deal with a knowledgeable U-haul employee where I rented but this is not the case. The ap failed multiple times during the transaction. And while this location was convenient, I will make every effort to not use anything but a dedicated u-haul location in future rentals. Because it eats up too much time tying to sort the issues, especially when you're meant to return the vehicle in just a few hours. The gas station employee there was gracious and patient while I showed him all the difficulty in the ap not working properly. And helped and assisted me to get me on the way. He was great... the uhaul ap.... not at all.

Jimmy F 
Clasificación:
4.0

The worker in the store was amazing. The transient person in the store parking lot shouting and cursing not so much.

Evan H 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe K 
Clasificación:
1.0

Clean the truck, make sure equipment isn’t falling out of the dashboard, check the lock on the back of truck, rusted and hard to get open, truck fuel was not accurate at pick up.

Cassandra D 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheriee B 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Thierry D 
Clasificación:
5.0

Todos muy amables y serviciales aunque me cobraron 2 galones de gas de más por qué la entregué igualita de gas y todo ..pero fuera de eso todo muy bien gracias Jonathan que es el manager de ahí ..🙏❤️😘

Federico M 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne L 
Clasificación:
5.0

Location had limited trucks/vans but extremely convenient. Had some difficulties with website interface during car pickup, but was able to reach customer service by phone to complete pick up. Car was clean but steering wheel was not properly aligned and tilted to left; may be some alignment issue with cargo van. No technical issues with website when returning car, though system never emailed me a copy of receipt and when I logged in there was no record of recent reservations; perhaps more time required for system to update before receipt is available? Would recommend this location.

Tom C 
Clasificación:
5.0

Mr. Abel was so PATIENT while helping me get the App downloaded and taking my Drivers License scans. He also helped me to make the vehicle return proper. This was the first time I have done anything so complicated online and it was so easy!! Thank you Abel. I will rent again from Abel's UHaul in Eagle Rock. Thank you. Roxanne Rogers Teacher

Roxanne R 
Clasificación:
3.0

El cliente no dejó un comentario.

Mickey C 
Clasificación:
3.0

My appointment was scheduled for 9a, but by the time they handed me the keys, it was almost 10a. The Uhaul app is full of glitches and the interface isn't user friendly. I had to return the truck approx an hour after my "estimated" return time and was charged for an extra day, which meant double the insurance fee as well. The advertising says $19.95 daily flat rate (plus mileage) and I even filled up the tank with a little more than when first received. I've rented with Uhaul a dozen times before, but this experience was really complicated and very inconvenient.

Alexandru M 
Clasificación:
1.0

Why are you turning your customers into U-Haul agents?. Your app based system is frustrating and slow. Why are you making me do everything?. I would prefer some customer service from an informed agent. Hire more people

Peter W 
Clasificación:
3.0

I had trouble with reservation, didn't set it thru 24/7. Calle the uhaul at 1717 N Glendale Blvd Los Angeles, CA 90026 United States. Asked him if he could resolve this matter. He told me he didn't care and hang up. Wasted 2 1/2 hr of my time.

Francisco T 
Clasificación:
4.0

El cliente no dejó un comentario.

Graciela V 
Clasificación:
5.0

Easy and convenient! Took a few minutes to fill out the info on the app for mobile check out but it was straightforward.

Carly C 
Clasificación:
2.0

The attendant was polite but very confused - took over an hour to give me the van, so my rental started an hour late and I had to return it late. I was still charged for the time I spent waiting. He couldn't figure out how to check the van back in from the previous rental so he couldn't check it back out to give to me. He had to call multiple people to figure it out while i sat in the gas station and waited. Would love a partial refund if possible thank you!.

Samuel H 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne L 
Clasificación:
4.0

El cliente no dejó un comentario.

Cloe F 
Clasificación:
3.0

El cliente no dejó un comentario.

Sophia B 
Clasificación:
4.0

The gas station is open before 10am so check in should be able to be before that.

kevin c 
Clasificación:
2.0

App is a pain

JAMIE K 
Clasificación:
3.0

Please have at least a 1/2 of tank of gas in the vehicle when someone is planning to drive 60 miles. Truck was in 1/8 tank.

Monica M 
Clasificación:
1.0

Reserved a van for Saturday, 10/28, and got there at 7 am to get my van. I was transferred four times to find out that they never assigned a van to me.

Jordan Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C 
Clasificación:
2.0

Back gate had to be latched with a hammer or jumping on it. Every time I hit a bump the driver's side mirror would point straight down at the ground

John M 
Clasificación:
1.0

After checking in I was given instructions that keys were inside, however when I went inside I was told I needs a code. After spending 45 minutes on the phone with customer service , and being yelled at by the employee- we discovered he wanted the truck number. This was extremely inconvenient and was a terrible experience

Kasie L 
Clasificación:
5.0

Abel was very kind and helpful. I had difficulty making the reservation online on my phone. He got online and did the reservation for me. Servicio al cliente de excelencia.

Vitelio A 
Clasificación:
5.0

The staff at this location is excellent--helpful, thorough, kind, clear, and professional. The truck came with a broken driver's side external mirror, which I showed to staff member, who immediately got his manager on the phone and passed the phone to me to speak to him. The manager said I should bring in the truck to the truck dispatching location to get a different one. I didn't have time to do that and said I would work with the mirror as it was. We put painter's tape on the mirror, and we were able to make do. What we didn't know until we first opened the door to the flatbed was that the passenger side spring-latch was not functioning properly, such that you couldn't close it after opening it. We were able to work around that by holding the handle in the open position and manually moving the latch with a finger so that it could engage the mechanism. It's supposed to work on a spring. Checking that flatbed door was not something I would have thought to do in my initial walk-through upon receipt of the truck. I know to do so now!

David K 
Clasificación:
5.0

Previous customer left tire PSI to 13…other than that, location was great and the gas station staff was wonderful as well. Very helpful and nice!

Olivia B 
Clasificación:
3.0

There was no mobile code provided to receive the key, it was listed as "inside". The attendant refused to give me the key without the code but none was provided. I eventually spoke to the store owner and was able yo get the key after 20 min. Very frustrating.

Piotr W 
Clasificación:
4.0

Everything is good.

Tom J 
Clasificación:
3.0

El cliente no dejó un comentario.

ROMMEL R 
Clasificación:
4.0

El cliente no dejó un comentario.

CAITLIN M 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS M 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDIS D 
No se han enviado comentarios para esta ubicación.

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