Customer Reviews for Eagle River Body & Paint
(Distribuidor de U-Haul del vecindario)

216 comentarios

16924 Snowmobile Ln   Eagle River, AK 99577

(907) 694-2833

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 11 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(907) 694-2833

16924 Snowmobile Ln
Eagle River, AK 99577

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 11 a. m. - 2 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Genevie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Great service

Don F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
4.0

The inside of the windshield was dirty, which became evident when we began driving into the sun. Of course, being on the freeway is not a good time to clean your windshields! Other than that, everything was fine.

DANIEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
5.0

Great customer service. Very impressed with how patient and helpful they were

Dave S. 
Clasificación:
5.0

El cliente no dejó un comentario.

W Harrison C. 
Clasificación:
3.0

I was informed the tank was full, which it was not, on precheck. I filled the tank anyway

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

Convenient and great service!

Scott I. 
Clasificación:
4.0

Love this location, mobile checkout and simple return process, always have the vehicle size I need!

LeRoy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bace P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

Very easy to work with . Von was easy to work with as well.

Richard L. 
Clasificación:
5.0

Very helpful Customer Service and help with initial connection and testing all lights.

Steven S. 
Clasificación:
5.0

Proprietor very professional, very helpful and assisted me with a fuse situation declining to charge me, to get my light working on trailer plug. I had left another U-Haul service I had made reservations with (old Seward Hwy) after they refused me service of rental when he couldn't identify fuse problem. Wasted time and very frustrating. I'll always hold the Snowmobile Dr Store in highest regard. Thanks.

JERRY J. 
Clasificación:
1.0

I ordered a uhaul in Eagle River, AK to drive to FL and the day before I was supposed to pick up the trailer I got a call from Karen saying I needed to drive 3hrs north if I wanted that trailer because there were none at the Eagle River location. She then told me I would be compensated 200 dollars for the drive and rudely asked if I wanted it or not. So I said yes because I was retiring from the military and didn't really have a choice. When I arrived in Glenn Allen,AK I received a call saying the trailer was in Eagle River ready for pick up. I asked why I was told I had to drive 3 hrs north to get it then and was told “there must have been some miss communication”. So I drive 3 hrs back to Eagle River to get the trailer and to my surprise was not compensated 200 dollars as promised after missing a day of work and driving over 360 miles. When I called Karen she said it was because I chose to pick it up in Eagle River. She continuously tried to hang up on me and wouldn't let me speak to the manager. Eventually she said some type of report was filed and I never heard back from anyone.

Joey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAUSAUMOUTOUIKW S. 
Clasificación:
5.0

Super nice staff and very helpful. Got great service there.

Aga F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl S. 
Clasificación:
1.0

Office was filthy and person who helped me looked like he just crawled out from under a rock

Garth T. 
Clasificación:
5.0

Very accommodating, the guy who worked there stayed longer so I could pick up the truck in person.

sibylle S. 
Clasificación:
1.0

I'm grateful there's a U-Haul station in Eagle River. I'm grateful there was a truck available to rent on short notice. I don't appreciate that it was overpriced when I only needed it for 2 hours locally and I was charged over $100 when all was said and done when I had anticipating renting a truck for 2 hours for $29.95. But… The place is so pathetically sad looking. I didn't mind so much that the truck was not that clean, but when I was in the waiting room waiting for the service man to complete my order three mice ran through. I was caught off guard with the first one, creeped out by the second one, and completely horrified by the third one- considering I had only been in there for five minutes.

Prairie D. 
Clasificación:
3.0

The online service, I wasted an hour figuring out how to check in and get the truck, and you guys did not add another hour to my rental. The service just sucked overall.

Thomas A. 
Clasificación:
4.0

Please remember to look in the back of the equipment prior to renting. As a customer I should have done the same. There was a dolly and some moving pads I I not know I had! The equipment was dirty on the outside, but this time of year in the area, it is uunderstandable. Otherwise a polite and great customer service!

Greg M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
3.0

Please ensure that the location is open during the scheduled hours. On numerous trips, I've arrived at or after the 10 am opening and no one arrives until 30-45 minutes later.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIQUE B. 
Clasificación:
1.0

I would encourage anybody who rents from this location to strongly consider another location. We reserved a 10' truck with a ramp. We picked up the truck and didn't know it didn't come with a ramp (because we weren't told this, and apparently 10 footers never have them), and couldn't see there was no ramp because the back of the truck was covered in snow. As soon as we found out there was no ramp, we returned it to instead rent a 15' truck. We were charged $55 for the following: less than 1 hour of time for the 12 mile round trip, 2 gallons of gas (for 12 miles?), and 12 miles of travel. No credit or refund was offered, and I was told that we had to be charged the full amount because they couldn't rent that truck to anybody else... while I had it for an hour, and while 2 or 3 other 10 footers where sitting unused in their lot - there was literally zero opportunity cost to this location. This was a really special level of customer service, capped off by the kid that worker there on Saturday speeding into the lot, fish-tailing on the snow and ice, and then ordering a pizza from Dominoes online while kind of paying attention to my wife and I, the only paying customers. The "Poor" rating is a reflection of the lousy customer service I received when communicating my concern about the $55 charge, the limitations on communication (we reserved the truck WEEKS ago, giving them ample time to tell us about the no-ramp issue with our truck), the truck being filthy on the outside and covered with snow, and the in-store attendant being preoccupied with his pizza order. At least their posted business license expired in 2011.

Jason M. 
Clasificación:
2.0

When I arrived there was another customer parked out front to pick up a uhaul they had reserved at ten am as well. We waited until ten thirty until we were able to get into the building. The guy at the desk said he was in the back resetting the router because they were having internet problems. He didn't apologize or call the people with reservations. The building was just locked and all the lights were off. I wanted to upgrade to a larger truck and he allowed me to and asked if I wanted the appliance dolly still. I said yes. He had me sign the paperwork but did not update it for the vehicle I upgraded to so there was no way for me to tell what the mileage was on the vehicle I was using. He also did not give me instructions on return process or where to locate the dolly I reserved. Just handed me the key. At drop off they were closed so I wasn't able to request my refund of the dolly in person.

Mikayla T. 
Clasificación:
5.0

I can't think of a thing, to improve the service. they were so great at the way they do business here in Eagle River AK.the U-Haul truck was clean and it ran really great. i will come back here any time i need a moving truck, or a large pull trailer to hall fire wood. I ThankYou All !!! at Eagle River U-Haul. Johnny B.

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
5.0

If early morning pickup should park truck inside if possible for inspection before leaving. Had a hard time getting back door open to inspect inside

Dale T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
3.0

The overall experience was adequate but the truck had a piece of a receipt stuck in the fold of the driver's seat and another piece of paper on the floor by the pedals (obviously not cleaned). In addition, the truck windshield was covered in snow and ice upon arrival, it seems like the truck should be in a drivable state upon pick up.

Ryan B. 
Clasificación:
5.0

Yet another flawless rental. I did see an earlier poster complaining that the place wasn't open at the time of his/her specified rental... The hours of operation at each selected location is visible on screen when making the rental online. lol

KENT K. 
Clasificación:
3.0

Pretty tough to hook up the 6x12 trailer yourself without a jack to raise it up. Didn't help that everything was frozen. Would be nice if they volunteered to help you from the start instead of having to go back in and ask. Otherwise everything was fine.

Mike M. 
Clasificación:
1.0

I originally set up to pick my rental truck up at this location, when I arrived at my pick up time, there were no employees to be found and the office was shut down. This was well before this location should have been closed. After being on hold for 25 minutes with your main costumer service number I was then instructed to drive another 25 minutes farther away from my destination. The people I had lined out to help me move we're waiting around for an hour and a half while I sorted out this mess. No compensation was offered for this huge inconvenience. I understand that mistakes happen, but I feel that I should have been compensated for the lack of communication and time wasted.

Zechariah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Nice personal!

Treyonna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
1.0

The back was not clean. The ignition didn't work right. The location charged me for fuel even though the gauge showed full (I have pictures). It's a rotten vendor.

Dakota R. 
Clasificación:
5.0

Make the app. more user friendly. elderly not very "smart phone" savvy.

bryan A. 
Clasificación:
5.0

Another great rental from this location... friendly, fast, and nice.

KENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERI B. 
Clasificación:
5.0

Lionel the Eagle River location! They are so helpful and always give great customer service

nicole W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

The truck was great... and the location was friendly and a pleasure to work with... will definitely recommend to anyone I know.

KENT K. 
Clasificación:
3.0

It's important to me for the location to be open at or before my scheduled appointment. They didn't open until 40 minutes after their scheduled open time.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sage A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

They provided great service, it was easy - I was in and out! ¡Gracias!

Kevin S M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
3.0

Had to work the key to start the vehicle and the app was not working

Keith C. 
Clasificación:
5.0

Eagle River location provided excellent equipment and service.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wausaumoutouikwe S. 
Clasificación:
2.0

Issue was that I was contacted by some caller about turning in my u-haul rental days after I turned it in. I turned in the keys in the return box, was witnessed by a male employee at the station. I haven't been told that the vehicle is secure (which I know it is), but a company that calls me about such matters (as if my fault) should show courtesy and let me know all is good. That's good business.

Ralph A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
3.0

An appliance dolly and packing blankets were requested but not provided. Made the move more difficult

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
2.0

Ensure the employee is available at the scheduled meet time. Employee showed up 45 minutes late after making repeated phone calls to business. Vehicle has food strewn on the seats and sticky spill on the floor.

James M. 
Clasificación:
4.0

I did the mobile pick up and return, which is very convenient, and I didn't have to go inside or talk to anyone. But it takes a while. And just when you think you're done, it takes another 3-4 minutes for activation. Still, it was easy and convenient. Return took almost as long, but at least there wasn't the 3-4 minute wait for activation. ?? Be prepared to take lots of pictures, of yourself, your ID, the truck, the odometer and fuel gauge, etc, :)

Glenys B. 
Clasificación:
3.0

They was nice ?? and friendly

Steven B. 
Clasificación:
2.0

Actually have the vehicle at the location chosen and update locations online.

Katrina T. 
Clasificación:
5.0

Keep doing what you're doing. The staff is attentive, helpful and knowledgeable about towing, applications for their equipment, and safe towing practices. Thank you !

David W. 
Clasificación:
1.0

The truck was dirty when I picked it up. I had to mop the inside of the box before I would put my belongings in this truck. The interior of the cab was also dirty, not cluttered with trash but dusty and dirty. I had also requested blankets to use for my move but they didn't have the number I requested (36) and the ones they had were also dusty and dirty, the gentleman pulled them from the body shop, they weren't bagged and had car dust and dirty all over them. I went to another store to get blankets to use for the move. I don't think I'll use this store again for my moving or truck needs.

Brian H. 
Clasificación:
5.0

Excellent!!

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

I tried checking in using the online app and it didn't work for me, so I ended up just putting the keys and contract in the box.

Christopher L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
3.0

When checking out I was told the facility would be open until 6pm. I returned at 5:42 pm and the shop was already closed. The key fob did not fit in the dropbox.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone R. 
Clasificación:
5.0

Fast, friendly service in a convenient location

Abbe S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell L. 
Clasificación:
4.0

Even though the sales person swept the snow off there was ice that I had to clean off and thaw out the straps so I could load my car. it took a whole two hours extra to do what I needed to do.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason E. 
No se han enviado comentarios para esta ubicación.

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