:)
Danielle L
Customer Reviews for Eagle Flight Driving Range
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
booked a trailer in columbia mo the day before it was cancelled had to drive 30 more miles to get a trailer, that place was good and so was delivery place in persia tn
John FThe service was Excellent
Sherry HSince the person that took the reservation did not get it correct it was nice to have someone at the pickup location that was very helpful.
Royce PWe didn’t make it to the drop off location because the truck quit shifting. We had to unload the truck contents from the road and carrying across the parking lot into the townhouse. This was very inconvenient in that we couldn’t back up the truck by the front door to use the ramp to unload household contents. The service guy that was sent by U-Haul said the belt was applied wrong, causing it to melt which didn’t allow the truck to shift. He said it was at no-fault of us, and that we would not have been responsible even if we didn’t take out the extra insurance. The U-Haul truck had to be towed to the drop off location. Because of this inconvenience and extra work created on us, it would be excellent customer service if U-Haul would waive the extra mileage charge that we were not expecting.
Angela TGreat customer service.
Dean IRonnie was just the best. Suuuuuper helpful and kind. 1000% would rent from there again. Thank you.
Carla WNo improvement needed. Owner/operator needs to be paid extra for providing service on a Sunday.
Michael NWhen a customer has made a reservation for a piece of equipment, such as a trailer, six months in advance if the trailer is not at the location where the customer reserved it – the vendor should provide some level of discount or accommodation to the customer. It is absolutely ridiculous that U-Haul Consistently enables customers to reserve items that consistently are not available at the location where they are reserved. I am an extremely dissatisfied. Customer.
Joe GI have rented here on several occasions and Ronnie goes out of his way to make sure that the right equipment is ready when you are.
Paul RRonnie is very helpful and keeps great equipment
Richard HNothing. Ronnie did an outstanding job. No issues. Nothing but the greatest customer service. Highly Recommend renting from this location. Great job!!!!!
Mark MMother Nature did not cooperate. Ronnie was able to convert our own trailer for a box. He always works with his customers if his inventory is there.
Rhonda HBest UHaul experience!!! Truck was clean and ready. Customer service was exceptional!! Highly recommend!
Brenda HIt was perfect. !!
dennis hThis location seems to be a drop off location only. Personnel was very helpful.
Jennifer CThe system was down, as a result the person couldn’t get us checked out. He made several calls to get assistance and eventually got us checked out. We appreciated the effort.
Patricia RRonnie done a fantastic job with my need for a truck. Thank you Ronnie
Stephen LOf all the U-Haul locations I have been to in the past this was my favorite. It’s a small operation, but the customer service was excellent. The owner went out of his way to be helpful and informative. Very impressed with the level of professionalism and service. I would highly recommend this location to anyone in need of moving equipment.
MARC LExcellent customer service!
ROBERT MExtremely professional, pleasant, was a pleasure doing business with.
COLLEEN AExcellent customer service.
Jeff RGood guy there _
Thomas SVery friendly and knowledgeable
Gregg CBest Uhaul experience I’ve had yet
Kyle SExcellent customer service! Ronnie went out of his way on a Sunday evening to find us a truck to use at last minute. Highly recommend this location in Ashland!
Larry SThe drop was smooth and simple no complaints
Steve CGreat location with good selection of equipment. Ronnie was very helpful in getting the trailer hooked up and secured. The return process was quick and easy. Highly recommend this location!
Matt BSuperb, professional service!
Robert IAfter online check in, it instructed us to go to the Uhaul location in Columbia for pickup. Online system needs work.
Grant NExcellent! Place to rent equipment from couldn’t ask for better customer service
James RGreat owner
Charles WGreat people
J CEverything was as expected. Thanks
James DThis was not first pick of locations because with several weeks notice apparently was not enough time to make sure the Columbia had my equipment. Plus 2 of the 3 charging 12 volt things didn't work. Only the glove box one worked. And the audio input didn't work either.
Brenda MMade the return process smooth and easy.
Brian KSpeedy and friendly service. Thanks!
Matt BNothing. Great experience. I drive 15 miles out of my way to do business with this location rather than your corporate location in Columbia.
Jeff RRonnie was awesome, and a great help in getting me checked in. Truck ran smooth and the back ramp was extremely helpful. Dollies and blankets were available if needed and I will certainly recommend the Ashland U-Haul location to anyone who maybe moving in the area.
Robert HExcellent customer service! Really nice guy!
Robert MThe owner was super nice and helpful. Processing off without a hitch!
Jim BSlightly confusing on drop off when after hours. The trailer was dropped off anywhere in a field full of all sorts of equipment, both Uhaul and various other pieces of equipment. After dropping the trailer you need to drive to the main office to complete the return. Its on the property but not marked well. Once you find the office, you need to follow the directions on the website which includes pictures of where you left the equipment, the inside and outside of the equipment. The issue is you need to drive back to where you left the equipment and take the pictures. It won’t let you use existing pictures previously taken with your phone. Once pictures were submitted then the process is complete. Thank you.
Mark BMove in day at Mizzou went smoothly and the drop off was quick and easy.
Meredith GVery helpful - call directly to setup rental vs online
PETER BI am very disappointed that U-Haul would have us drop off the trailer 25 minutes from Columbia, MO. Our end destination was Columbia. There is a U-Haul center in Columbia, MO.
Douglas H