I was very happy that they had a ball and tongue available for sale as I forgot mine far away at home
Albert S
Customer Reviews for Eagle Airport Car and Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Eric was great, thank you!
KRISTEN MEric was pleasant to work with and thorough. He called a couple days before the truck was due to ensure that I had the correct address and knew how to access the facility. The drop off was conducted entirely outdoors so I cannot speak to the state of the office.
ASHLEY RHad to drive 70 miles to pick this truck up and pay for extra miles... not ideal but...
AEDAN HEverything was awesome. Erik was amazing
William SI arrived on time for my 9:00 pick up, and my reservation was pulled up quickly and the "van" I reserved was ready to go. I was back on the road by 9:20. The van was clean, and in great driving condition. I did not have any problems, and I greatly apprecciated not having to wait when I arrived, because I was running on a tight time schedule. The "owner" was also there, because they were expecting it to be a busy day. I'm sure the people that were coming in behind me greatly appreciated having two people there to serve them in a timely manner as well.
Tammy BEric was great! Had no issues returning equipment and he was proactive and asked about any issues with the equipment. I told him about the drivers side wiper blade attachment issue and the lack of washer fluid when the van was dispatched.
ROBERT MI had the absolute worst experience with your company! My pickup location was changed to a place over an hour and half away, I had no transportation to get to this location. I called your customer service and was treated so rudely that I had to hang up. Because my pickup location was changed the movers I had scheduled left due to the fact I had to travel over an hour away to get my “reserved “ truck. I paid 2,499.00 for this rental and made reservation a month in advance, this how you treat your customers? Unbelievable that you can determine who gets a truck and who doesn’t. How do you decide which person gets a truck from the location they requested? I have asked you a lot of questions that I expect answered! I will never use your company again. And will tell everyone I know about your the fact that you are completely unreliable!! Please feel free to contact me at 8433381926. I bet you don’t because I have lots more to say about your customer service! Am glad I got this email because it reminded me to fill out negative comments all over social media.
Jonathan GKevin was great!
Joseph DReceived several calls from U-Haul that I didn't return the trailer
Hank WThank you.
Mike TGreat service! Very friendly
neal mNicki and her team were great!
michelle HWe left hand dolly at pickup location. It is annoying that we cannot return it to the pickup location. I find that absolutely absurd. Otherwise I would have given a 5.
Kaden HNeed my final bill
David MWonderful, fast service. Nikki is delightful to work with and knows the system well. Great customer service.
Kevin KI was charged for, but did not sign up for, the $15 insurance. Plus I was told to take "the first truck" but it was not the truck on my paperwork. I had to get gas in order to complete what I needed to do and probably returned the truck with at least a quarter of a tank more than I picked up. In addition, the check engine light was on, making me nervous. I was told, when I returned the truck, that the check engine light keeps coming on due to a catalytic converter which was off market. Previous experience here has been very good, but this time was a bit nerve wracking.
Ruth SEast drop off
Neal MLa persona q me atendió al principio no me quería l atender por no saber inglés fue bien racista
Yandry FThe lady got me unhooked fast super helpful.
Eric CPrices are a little unreasonable. Staff nikki was great and very pleasant. If gad was included it wouldn't be that bad but ultimately for 8 hours I paid 300 dollars quite expensive.
April SQuick and super easy service, everything worked great as well. Nothing to improve that I can note.
lisa wNikki was a God-send, made the entire experience of moving stress-free if there was such a thing. Highly recommend.
Ginger PNice customer service tanks
Miguel BRented from these guys several times. They always do an excellent job.
Cutler MExcellent service at this location.
mike mIt was good because I return the truck were I live
SERGIO QIt was a great experience from start to finish. Thus is my second time using the location. Will use again if I move again.
Martin KNicky was very helpful and accommodating. Her kind demeanor really put me at ease on a stressful day. I am very grateful to her.
Nezam GNikki did a fine job of handling my rental!
Micheal CPersonable and very professional!
Edward SBest drop off experience ever! Returned after hours with ease!!
Caren HVicky is amazing and very helpful!
Kara SNikki was Amazing!!! I had scheduled an evening pick up and she called to do as much of the checking in as possible on the front end and show me how to access after hours. This was a very stressful time for me and she was a reassurance that at least getting my stuff moved would go smoothly.
Mandy II still have not received my final bill. I need this for work reimbursement.
Christopher GWhile the actual location (Eagle Airport Storage) housing the U-Haul was very helpful in helping us get in the facility and in the truck but that was the quality that U-haul, the actual company, lacked poorly. We were not aware that you needed a code to get in the place and U-Haul did not provide us with it nor could they help us get it so they should just be thankful that someone was at his computer at the storage facility that was able to help us out. We ended up waiting an hour after our pickup time before we had the actual truck in our hands and the truck had very little fuel getting in and I couldn’t even prove that to U-Haul as they didn’t provide me with a check in list to make sure I can take pictures of the vehicle BEFORE I started driving it but only after the day was done did they let me take pictures. So long story short, the app is absolutely horrible to use and it seems like U-haul could care less about the rural locations even though they own this vehicle, so while this location was great at helping us, U-Haul seemed to do the bare minimum as any large company does for their customers but if we had hired movers for this move, let’s just say this would’ve turned into a not so pleasant conversation with a supervisor. So, if you plan to live rurally and want to move with U-haul, don’t use the darn app, if a multi-billion dollar company can’t even get a decent app then it’s just better to talk to an actual person. ;)
Brandon SMy rental went smoothly. The Office Manager, Nicki communicated well and was friendly and knowledgeable. Very positive experience. No suggestions at this time.
STEPHEN VSuper easy to book and friendly staff! Loved the pre check stuff too!
Troy HNikki was awesome...went above and beyond to make sure I had what I needed for the weekend. Professional, kind and knowledgeable! Thank you!
Rose Bnot a thing, Nikki was a great person to work with. I will definitely be back.
Jay BIt was all good
TINA RI did the online app check-in and everything went super smooth and was easy to understand and follow their directions.
lisa wExcellent customer service
melvin wNikki was terrific!
warren tNicky was fantastic. Professional, helpful and a real pleasure to work with.
Dan WN/A
Jason CGreat service
David WNikki is the best. Better keep her. Picked up transport from her. Ryder in Glenwood Springs had 15’ truck ready. Better keep him also.
PAMELA POffer bundles of moving boxes
Karen DThe receptionist (Nikki I think?) was SO helpful and welcoming. It was a great, easy experience
Elizabeth LGreat service of the women she has excellent customer service
Pedro ANikki Payne was wonderful to work with. She was responsive to helping us out getting our trailer and making sure the logistics worked out. Wonderful person and great customer service!
Erin MNone. Customer service was excellent.
SCOTT SThe representative was professional and helped disconnect the hitch. The process was quick and thorough. Thank you.
Jay RYour online process is way too cumbersome. An online process should fast and efficient which U-Haul's app was not. Can't imagine that in person would ever take that much time.
Mary ZNicky is fantastic. Highly recommended.
Igor HThank you again for the excellent care and attentiveness to your customers and equipment. It really makes a difference!
TODD PNicole was excellent
Robert LNikki is just the best. Friendly and customer oriented. She helped make my move as simple as possible.
RAE SThe truck I was given to drive was in very poor condition. The truck bounced down the road. It ruined several pieces of furniture. The vibrations were back breaking. Will never rent a u haul without first test driving.
michael gI think her name was Nikki and she had everything ready right on time, all the info we needed, and everything was super easy. Thanks!
Marc RVery helpful and accommodating
Mark kNiki was extremely helpful and nice. Great representative for this location and Uhaul. Excellent customer service!
Paul WThe lady in the office who helped us was fantastic and so friendly! I’m recommending that location to everyone.
Hannah LThank you for all your help
Ron MI both have a storage shed and have rented a trailer. Nikki is great, super helpful. Rental, pick up, and drop off we’re quick and easy.
JENIFER H