The gentleman who rented the truck to me was extremely nice and helpful. He made the process easy and quick. Excellent customer service!CRAIG M.
Customer Reviews for EADO Storage Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff was helpful and did everything possible to get answers to my questions. They noted the rate change and the fact check in was not easy on the app even though I was returning early. They did everything possible to get me answers but they were put on hold by Uhaul as well and not given any answers.LEICLE B.
The interior of the truck was dirty and smelled of smoke. I mentioned this to the rental person. Also the passenger side mirror had a crack in it, which I mentioned but there was nowhere to record that in the condition report.BRYAN K.
El cliente no dejó un comentario.CHARLES W.
Your mobile check in and out ap is pretty bad. Had to check in and out inside the store.Michael B.
Sunday hours for the storage facility leave no one to assist mobile pickup if there are issuesAnna S.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.Trevor M.
El cliente no dejó un comentario.SAUNDRA A.
El cliente no dejó un comentario.Catherine W.
Uhaul thank you for having great customer service. Mr Craig Sanford is an awesome person who helped me find a Uhaul truck. I was able to get one in person and it was very quick service. Thank you Uhaul and I will definitely recommend Uhaul to friends and family.Richard E.
Service was seamless. The attendant was very friendly, courteous, and knowledgeable.martha F.
El cliente no dejó un comentario.IVAN M.
El cliente no dejó un comentario.MISTY RASHELLE B.
El cliente no dejó un comentario.Robert W.
Craig was such a great help with the process!Mary R.
Easy, fast and cheap.David G.
El cliente no dejó un comentario.LAURA P.
I think I may have left my wallet inside of the van. I will call in the morning. Please contact me at 832-253-3394shelby B.
El cliente no dejó un comentario.Ernestina P.
Great customer service! The truck was nice an clean, too!geronimo H.
Customer service was outstanding and very accomodating when we ran into a timing issue. Craig let us know what our options were, and explained everything very clearly and made sure we understood the procedure for turning in the truck when we were ready. We will definitely use this location again for all our truck rental needs when we are in Houston! Thanks!! Craig is an excellent team member and an asset to uHaul!!Chris W.
Well donePeter W.
El cliente no dejó un comentario.Lindsay C.
El cliente no dejó un comentario.Maryjane B.
El cliente no dejó un comentario.Levy S.
El cliente no dejó un comentario.Isaac G.
El cliente no dejó un comentario.Jianni B.
The truck needs server maintenance. Engine was making a horrendous noise, brakes are terrible AC does not blow cold, and the alignment is extremely off.Jesus R.
super easy contactless pick up and drop offJeanette M.
El cliente no dejó un comentario.Evelin W.
Rude manager, rude people. Never using this location againMICAH O.
Nothing. Superb customer experienceJohn S.
El cliente no dejó un comentario.CHARLES W.
The team at this location was very friendly and professional. The truck itself drove pretty rough and was much louder than past U-Hauls I had driven. I'm by no means a mechanic, but something seemed to be grinding and having a hard time getting going.Jennifer I.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Patricia O.
El cliente no dejó un comentario.Rebecca V.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Kousum A.
El cliente no dejó un comentario.Steven G.
Website would not work that I couldn't drop off the equipment when wanted.Denis M.
El cliente no dejó un comentario.Julian B.
The store was closed when I arrived and it was difficult to find the parking lot where the truck needed to be parked. After finding the lot, the drop off was easy.Amy A.
El cliente no dejó un comentario.Nydia S.
El cliente no dejó un comentario.Gregory N.
I reserved 2 dollies, when I arrived to the location they didn't have what i reserved. Kendra tried to help however was not able to find what I needed. She gave me a discount for their mistake. However when I returned the equipment, I waited for 20mins because no one was there and the doors were locked. We decided to put the equipment inside the gate because we couldn't wait no more. Not the best experience at all.Tirrell T.
El cliente no dejó un comentario.Ryan J.
Quick, friendly and courteous! I would rent again when I have the need.Gregorio P.
El cliente no dejó un comentario.Esequiel L.
Rep tried to charge me more. I paid online and declined insurance. I still don't think she overcharged me. I was told 191 with tax and paid that from my phone. I did add a fillet when I got there. Another 18?? Truck was filthy and had others peoples things in it. With COVID like it is, I expected way more.nathan C.
El cliente no dejó un comentario.Jeth R.
I like the email/text communications especially when checking out/evaluating the condition of the truck. Everything was easy and straight forward. The front desk clerk was also friendly and knowledgeable.Jeffrey F.
Great location, friendly staff and easy transaction in general.Marco M.
Easy service!Amber H.
El cliente no dejó un comentario.Chris N.
I ended up leaving my keys in the uhaul which was frustrating itself but they were already 4 hours away before I even noticed. They wouldn't ship them to me even though I was clearly going to pay for it. Guess I'll just have to replace the keys.Brittany P.
El cliente no dejó un comentario.Syed H.
Great experience. Very safe and clean.Ivon W.
El cliente no dejó un comentario.Kye C.
El cliente no dejó un comentario.Steven S.
Excellent service! Quick and very supportive.Yosein S.
very easy pick up & drop off. equipment was everything it was suppose to be.kyle L.
The mobil app check wasn't working. Had to go into the facility and they had to redo the reservation. This put me behind schedule. Luckily the facility was open and able to help me.Jeffrey S.
The gentleman working the counter was so nice and efficient I felt very comfortable especially compared to past experiences at other locations.Megan C.
El cliente no dejó un comentario.Rashad I.
El cliente no dejó un comentario.Lisa D.
El cliente no dejó un comentario.Barbara C.
El cliente no dejó un comentario.JASON G.
El cliente no dejó un comentario.kyle L.
Cardell (sp?) was very helpful and professional throughout the process from initial contact to assisting in return. Great service repMatthew M.
Dark after hours vehicle staging in a bad neighborhood. Need more lightingJames C.
Terrible customer service from managerChris S.
Asst. Manager was outstanding.Luis L.
My complaint was not with this particular location. I reserved a truck for a pick up at 7 AM at another location. I arrived at the location at 6:50 AM. I was unable to retrieve my truck using my online reservation. I had to call U-Haul and was informed that the location did not prep the truck for me to pick up in advance. So they had to send me to another location 7 miles away from that location.That added an additional 14 miles to my commute. In all it's an additional 45 minutes for me to retrieve my truck. That included the 20 minutes I had to wait on hold to speak to somebody plus the time that it took for me to get from one location to the next.Jennifer S.
El cliente no dejó un comentario.Tim W.
El cliente no dejó un comentario.Beth B.
The young lady that helped me check our truck in was very helpful and pleasant. Definitely an asset for your company.Keith S.
El cliente no dejó un comentario.Briana F.
El cliente no dejó un comentario.Jeff J.
Thank you Craig!Charles W.
Craig checked me in so fast I didn't even have to worry about a thing! Awesome service!JOHN S.
El cliente no dejó un comentario.DARWIN M.
El cliente no dejó un comentario.Sarah C.
Nothing, I received the best service here. ThanksVivian F.
El cliente no dejó un comentario.LAWRENCE C.
El cliente no dejó un comentario.Caroline C.
El cliente no dejó un comentario.Dmitry M.
AC, radio worked great. Clean and full of gas to start...no peoblems!!Judith R.
Yo recomiendo que si estÃ¡ en sus manos contratar a una persona bilingÃ¼e serÃa mejor la persona que me atendiÃ³ es excelente ella busco la forma de cÃ³mo entendernos la felicitoOrlando S.
I was VERY disappointed with my U-Haul experience. We were set up for an early morning pick up at another location through their 24/7 service. Resv was done over the phone one week in advance and U-HAUL rep called day before to confirm, but when we showed up the place was locked and gated and we could not pick up vehicle! Called U-Haul and after being on hold for 15 mins they sent us to other location which took us in opposite direction and added almost an hour to our trip! Very unhappy with 24/7 experience!BETH J.
El cliente no dejó un comentario.Theodore G.
Nothing, just keep doing what they're doing.Judith R.
I would recommend that more effort be made to have vehicles with more gas. The truck I rented was nearly empty.Santiago F.