No one told me a toyota Corolla wont fit on a u-haul car dolly. I wasted $50. bucks
Clifton W
Customer Reviews for EZ Stop Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very easy to work with and helped me out in a quick way after another location canceled on me right around Christmas
Jay CThis man don't like people. It's food place he has issues. I want use him ever again!!!
Robert LPaperwork and hookup took maybe 10 minutes in and out. Drop off took 3 minutes in and out. Equipment was well maintained and worked flawlessly.
David GI was 10 minutes early, and the store owner was 10 minutes late. I didn't leave until 10:30 because of switching extremely difficult to release straps on the first tow dolly. After I began to leave, I saw damages and needed to verify with the owner. I was NOT given enough time on this one way and at $400 for 35-mile move, that is not good business for forced 1-day move on a 70-year-old person on SSI.
Vincent NI reserved the trailer over the phone and gave all of the required info but when I got to the store the employee said I had to do it all over again. That part of the process was extremely annoying. The waiting while he entered my info and asked me the same questions I had answered over the phone. I also asked/paid for 1/2 dozen pads and when I got there for pickup he informed me he didn't have any. I had to go to another Uhaul dealer in the next town to get some. It would be nice if supplies were listed as available or not available by your stores online so being surprised, which turns to anger, when the customer gets there.
Bobbie MPickup was very helpful polite, courteous, respectful.
Jon JTo have help loading the trailers onto your vehicles
brittanni gConvenience store staff not always on time for pickup but easy to work with.
STEPHEN JThat's who told us to put more fuel in the truck instead of where it was at in real life. The picture should be on my contract. Thanks
Ollie HI returned the truck almost 24 hrs early and with 100 less mileage than on the contract, but I still get charged the full amount. I spoke with customer service and they explained to me the price is based on the destination's distances. So I got OVER quoted and not refunded my money when I went 100 miles and 24 hours less than the expected dates. I rent quite a bit from U-Haul, but this will deter me in the future for recommending or using this service.
William KUhaul changed my original pickup location in Jacksonville Fl to one in a rural area half an hour from town. It was at a tiny convenience store with only one employee and poor access to get a large truck in and out. We actually got stuck pulling out of their lot. The tow truck driver said this has happened multiple times before.
Nathan SNot very friendly. Had to unhook the trailer myself in my good clothes.
DAVID EBad place to rent a uhaul bad Maintenance on their trucks had water damage in my truck and she overcharge my account she’s telling me to call U-Haul whenever she’s the one that ran my card
joshua sThe return U-haul app needs some help, we could not get it working.
Cristina CDrop off was easy and fast.
MERYL RNot Happy about charging me another 78 dollars didn't know i had to have tuck back by 8:00 am spoke to the day before never told to have back by 8:00am or another day would be charged to my card thst id not right Mr. Daddio
Robert DThis store was closed when I dropped off equipment. It was easy accessable parking. They were quick to respond with return info.
Les DThe drop location in the back of the store is very wet. It's in a low lying area. It's nothing the operator could fix quickly or cheaply. This condition could lead to someone getting stuck back there.
ronald rThe Associate was extremely slow. Her English was not very good !!!!
Juanita DNothing
WALLACE EKeep up the good work! Expedient check out and check in.
David SAttendant wasn't very professional. Acted like she didnt want to walk around and inspect truck for damage prior to me taking it. She had me move other trucks around to make room to get truck out i was renting. Ive rented from other uhaul places before, so i was already in the system. However it took way longer to get "paperwork " done and returning truck took longer! The back of the truck stunk like someones nasty house. Ill NEVER use this location again or reccomend it to anyone
Travis HThe lady was nice until she had to step out to check the miles on the truck. She called her daughter to watch me and my daughter while she stepped outside. As if we were going to take something. The store had other customers in the store, but she didn't ask for them to be watched. It is very sad when you can't walk in an establishment without being disrespected. U-Haul should consider moving their establishment somewhere else.
Yolanda PMake sure that employees know what they're doing and fix your website. There's no reason that I should have to pay an extra hundred dollars when I tried to bring the truck back and no one was there to get it.
David REquipment was clean. The attendant was friendly and very helpful.
Wendell Sinternet service was bad took about a hour to get rented
BARRY BThe rental rate for a one day oneway rental is high. I paid 134.00 for a oneway Glen St Mary Fl to Pensacola Fl for a 6x12 enclosed trailer. I feel that is too high.
RICHARD CThe truck vibrated so hard that I had ringing in my ears and a severe headache.
LLOYD RNothing !
Jerry BThe lady who assisted me here was great but they don't have good parking for the uhaul vehicles especially if it rains, we almost got the truck stuck and i was filthy after trying to assist with taking the dollie off, I would recommend uhaul just using their hubs with ample parking space that is paved.
jamey cOwner of store was wonderful and very sweet. The uhaul website was not working at her store, so she called and we were able to rent the truck over the phone. She was extremely helpful!
Ramiro OCheck in was very quick and the lady who ran the business was very friendly.
Wendell SI reserved a 20' truck and quoted $109 rental. I got a 26' for $128 instead. I would like to be refunded the difference. The truck was extremely difficult to drive and it cost more to run.
alex cNothing. .
LORI CI had boxes that I needed to dispose of and the owner let me use his garbage. He was very friendly and helpful.
Gabriel AGreat Customer service. Convenient location.
George T