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wallace b
Customer Reviews for EZ Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just think charging mileage is too much unless you going out of state and more then a few hours
debra pThe price a little bit high. But other than that everything was good.
kawana bThe service was great
SHARON Mnothing .
David CFor the extreme inconvenience, I was promised a credit; that was for the first inconvenience. Then 70 minutes into the second attempted rental, the dry rotted tire blow out. I have yet to receive any refund and should really be credited twice for the massive inconvenience of the whole experience
Patricia CThe transactions and everything was great
robert mExcellent customer service!
BRENDA MHave trailer hitches available
TYRONE MTruck was left unlocked and cargo area was wide open. Did not have the appliance dolly or blankets I had rented. Poor customer service. They were unable to locate one for me the next morning either. Said they don't keep track of the dollies. Half of the numbers on their app were either wrong, disconnected or the locations no longer did Uhauls anymore. After calling and driving all over town was never able to locate one all on my own without ANY help on Uhaul's side, I ended up having to pay someone to help me move. Overall, it was a terrible experience and I would NEVER recommend anyone use them unless last resort.
Chelsea MNo improvement needed
Natasha PU-Haul corporate can up grade their card reader equipment so it doesn't take forever to read a credit card other than that everyone there is awesome and that is what keeps me coming back to them..
Todd ENothing different!!!
JAMES MEverything was ok for me
nyasha tThe fact I was charged fuel for a truck that had a little over 1/2 a tank to start. I returned with meter the same level is infuriating. I was also charged a cleaning fee without explanation.
Nicholas LThe check engine light was on, maybe fix engine problems like that.
sylena fThanks for the rental , everyone was very helpful and kind. I will always use this location because of there're honesty and love. Thanks xoxoxo Erin
Erin GE-Z Care Car is where I only rent my U-Haul. Over the past 5 years, I have rented a U-Haul from this location most likely 20 plus times. NOW, I can't anything good about the Corporate office. ONCE I received a call from U-Haul and the young man asked "Where is my U-Haul"? He was the most rudest man that I had ever spoken with and I was 8n banking for 47 years. (I had met some rude people; but he beat them) I stoppe
kathy sOnce again the people there were awesome and very patient. I would definitely use them again if I need something I don't already have.
Todd EGet more Pickup trucks . Very helpful
Precious WYes with the condition that you get the right person behind the counter. I had a reservation and when I arrived I was behind some other folks that had reservations too. That was fine. The person behind the counter of this establishment seemed to then think it was more important to take people ahead of me that were dropping off cars for service. I waited 20 minutes once I got there. Finally I stepped up to the glass and looked the man right in the eye. He then proceeded to help me. Now I have to say the fact that I have an account has no impact on convnenience on getting equipment rented. I still have to go through the same process at the counter as if I had no account at all. Its totally useless. You are still at the mercy of people behind the counter that have no interest or concept of customer service service.
David GAnts was all threw truck.☹️
joyce rn/a
Sherice HRented a open trailer for lawnmower transport. Cheap and easy process. Would use services again!
Robert BReduce the waiting time when picking up a vehicle
James AWas a little surprised that they didn't assist with unloading car from auto transport trailer and unhooking trailer from truck.
Charles LI was greeted by someone who didn't know how to find my reservation. The one who did check me in and took my credit card was in a tank top undershirts. He was friendly, but not very professional looking. He took me out into the work bay and gave the keys to some else, who lead out to the truck and showed me how to open the cargo door and pull out the ra'mp. He said see these circles with the X. That means we already know about them. I found several areas without circles and took pictures. When I returned the truck, t h e man that couldn't look up my reservation took the key and told me, "If you owe any more they will put on your card. If it's any less, you will see a credit to your bill". They never offered to examine the truck or say thank you. My bill was less than the estimate, which it should been, but the phone calls and texts from corporate were more professional. If I need to rent again, I will go somewhere else.
Roger JGreat job
Martha GMake sure that tires and equipment are road ready
LUISANTONIO JThe online check in needs HELP!
carmine rStraps on trailer were not long enough to reach crank.....trailer plug for lights did not have any length to reach vehicle in order to be plugged in. We had to use personal straps to tie down and secure vehicle. Someone using this for long distance and no experience would have really bad issues and may get a ticket for lights not working.
Shanowa BVery quick in and out with the vehicle, very happy with the entire experience. Have rented U-Haul vehicles before and I was very pleased with the location, the service I received, and of course with the vehicle.
Jay GLove the way you check the truck when you pick it and when you return it.. awesome
JAIRO MWas an inconvenience for my move at the very last minute and was charged $269 for a 26’ instead receiving a 15’ and mileage not waived as told by representative from uhaul. Paying $269 for an invoice caused by uhaul was not excepted very disappointing. Only had to move 3 minutes from old house to new house but had to get the uhaul from henderson to come to a 3 minute move in creedmoor. Uhaul was trying to scam as much money from me as possible so they thought. Will not use them again will tough it out with an old school who knows how to move for way less than uhaul.
Vanetta HI dropped off my rental when this location was closed.
Quiana MHave the equipment on time
HENRY SIt would be nice if the truck had more than 1/4 a gallon of gas
Megan LKeep up the good work,Thank you again for good service
tony wI put "yes" to cleanses of equipment. I would only suggest that it be a no smoking in vehicle policy in place. I got into vehicle and the smell of stale cigarettes was gross enough to make me nauseous. I tried to spay Lysol but that didn't help. Overall good. Need non-smoking available
Karen HThis location is auto repair shop. Wait times can be long. But not a problem. Janet is great at her job. She is the reason I have rented here 4 times in the last year.
Richard MNo improvements needed. Great customer service and friendly staff with an easy rental process. Definitely will be using them in the future.
Isaac KRental was seamless. Very easy to use the online service.
BAILEY SEverything from start to finish, was great ! Simple process , no problems at all! Diverse atmosphere!
john n