Customer Reviews for EADO Storage Center
(U-Haul Neighborhood Dealer)

199 reviews

1025 Sampson St   Houston, TX 77003

(713) 222-0473

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 222-0473

1025 Sampson St
Houston, TX 77003

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8 am–5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marc Distefano 
Rating:
5.0

The gentleman that helped me on Saturday March 9th was really helpful!

Marvin Castillo 
Rating:
1.0

Terrible customer service and overcharged me.

KAYLA ABRAM 
Rating:
5.0

Easy and accommodating. Nice people.

Jennifer Rowland 
Rating:
4.0

Customer did not leave a comment.

Bob Townley 
Rating:
5.0

Customer did not leave a comment.

IEASHA ROUSSELL 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILBURN 
Rating:
5.0

lo recomiendo muy buen servicio los precios son excelente

walter chavez 
Rating:
5.0

Customer did not leave a comment.

Houston Bike Share 
Rating:
2.0

It was not a friendly experience and personal was not helped. It was only one employee and waiting was lengthy. I was given inaccurate pricing and didn't have the total amount in the end due to misleading information given to me from the employee. Was unable to drop off u-haul at the nearest location from my new/moving address hadnto drive 30 minutes to drop off from new address. Very very displeased!

Kimberly Plater-Lewis 
Rating:
5.0

Customer did not leave a comment.

TARA REED 
Rating:
5.0

Great company, great customer service right on Time.

cameron coker 
Rating:
3.0

Customer did not leave a comment.

Paul Beckmann 
Rating:
5.0

Customer did not leave a comment.

SCOTT SINGLETON 
Rating:
5.0

My UHaul was new and spotless, pickup and return was so easy!

Stella Boudreaux 
Rating:
5.0

Customer did not leave a comment.

Ariane Washington 
Rating:
4.0

The truck was not cleaned out in the cab. There was glass on the dashboard as well as the floorboard. I had to wipe everything down to use the truck. I also had to clean the windows.

Crystal Weidman 
Rating:
5.0

Dome light in truck would turn off

Anthony Gonzales 
Rating:
5.0

Customer did not leave a comment.

Ren Gonzlez 
Rating:
5.0

Customer did not leave a comment.

Krystle Fluellen 
Rating:
5.0

Customer did not leave a comment.

Fran Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

BRIAN SHEA 
Rating:
4.0

Location was clean. Service was prompt. Was in and out 20 mins.

Chris Gebara 
Rating:
5.0

Customer did not leave a comment.

Uvaldo Callejas 
Rating:
5.0

Customer did not leave a comment.

Adrian Rideau 
Rating:
5.0

Nothing!!😊

Sandra Flowers 
Rating:
2.0

I rented a moving truck for a couple of hours, I am being charged twice the amount. I don’t understand why. U haul please you need to make it right

Samuel Ngando 
Rating:
2.0

Si much trouble trying to pick up and return the truck had to do it over the phone the app doesn’t work properly to me is really complicated it has so many things should of be more simple, before this app the process was simple and easy. The truck had a lock in the back waist a lot of time over the phone trying to fix it. My first bad experience renting a U-Haul

Victor Lara-Rangel 
Rating:
5.0

Customer did not leave a comment.

Michael Martinez 
Rating:
5.0

The staff was excellent. The equipment was clean and you, as was the facility. Very impressive overall and I would definitely use again.

Daria Lee 
Rating:
5.0

Customer did not leave a comment.

Felicia Rios 
Rating:
5.0

Doug does a great job and is very customer service focused. Thank you!

CHARLES WEISS 
Rating:
5.0

Customer did not leave a comment.

nora tatum 
Rating:
5.0

Friendly customer service. Manager revised my reservation online when I called in advising I would be 2 hours late. Clean equipment and storefront.

Raffaele Sepe 
Rating:
5.0

Customer did not leave a comment.

Dalvin Brown 
Rating:
5.0

Customer did not leave a comment.

Carmen Garcia 
Rating:
5.0

Customer did not leave a comment.

Tania Ingram 
Rating:
5.0

Customer did not leave a comment.

Luis Salinas 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE LANE RUSSELL 
Rating:
5.0

The pickup location had to be changed and there were no furniture blankets available and I had to go to a separate U-Haul for the blankets. That was a little inconvenient but the company was proactive in helping

Herman Spivey 
Rating:
5.0

All went real smooth

Don Stokey 
Rating:
3.0

Engine light was on in truck, no support

Kyle Doll 
Rating:
5.0

Customer did not leave a comment.

Roberto Martinez 
Rating:
3.0

Customer did not leave a comment.

Matthew Mann 
Rating:
5.0

Awesome service, guy in charge of the place is awesome and very helpful

Eduardo Hernandez 
Rating:
4.0

Trucks should be washed, cleaned after returned. I did sanitize the truck but in light of the deadly virus together is the way

Marvline Stewart 
Rating:
2.0

Customer did not leave a comment.

Karen Bates 
Rating:
5.0

Awesome service

EDUARDO HERNANDEZ 
Rating:
5.0

Doug is the best

Alejandrina Martinez 
Rating:
5.0

Customer did not leave a comment.

CoreyDeran McCoy 
Rating:
5.0

Customer did not leave a comment.

hope babalola 
Rating:
5.0

Customer did not leave a comment.

Christina Nguyen 
Rating:
2.0

The vehicle was in poor condition, side mirrors swung randomly making driving hazardous; and the leasing agent provided misleading info regarding mileage cost.

Susan Robinson 
Rating:
4.0

I think the location is good. The guy that maintains the property was nice, but the truck ruined the entire experience. This truck should be out of service. It is a road hazard and can be dangerous for customers. The steering is not stable, breaks are stiff and every toothpick line in the road felt like the truck was gonna fall apart. If you hold the steering wheel straight the truck would veer right or left and at 60mph it gets worse. You’re constantly wiggling the steering wheel down the road to stay within the lanes. That is a hazard, accident waiting to happen. I felt like I was set-up with this truck.

James Phillips 
Rating:
5.0

Just keep doing the great professional work that you do going. Thanks for the great experience. You'll be my first choice for moving. Thanks

Ruben Tamez 
Rating:
5.0

Customer did not leave a comment.

GLENN OTWELL 
Rating:
5.0

Customer did not leave a comment.

Billy Skipper 
Rating:
4.0

Customer did not leave a comment.

Mycah Taylor 
Rating:
5.0

Keep the same management

ERIC WASHINGTON 
Rating:
5.0

Having moving accessories like dollies available

Jose GonzalezPetrone 
Rating:
5.0

N/A

Christopher Hodge 
Rating:
5.0

Great customer service. 👌 Thank you!....

Jorge Mata 
Rating:
5.0

Customer did not leave a comment.

Jose GonzalezPetrone 
Rating:
1.0

You guys suck

Robert Melchor 
Rating:
3.0

Customer did not leave a comment.

Thomas Bailey 
Rating:
5.0

Great Location

Alvin McCarthy 
Rating:
5.0

The truck didn't come with the dolly or pads which i requested. They did give me a refund but having the right equipment would have been nice.

SIMON MARFLEET 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Sansusthy Tardio 
Rating:
5.0

Customer did not leave a comment.

Michael Nguyen 
Rating:
3.0

Requested a furniture dolly they had none. Truck was super noisy as if the catalytic converter was missing. But overall it got the job done and it was super easy to get to and drop off when done. And close to my house and storage.

Monica Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jonathan Huckeba 
Rating:
1.0

Truck was dirty

Oluwagbenga Ajayi 
Rating:
5.0

Customer did not leave a comment.

Heidi Ortegon 
Rating:
2.0

I was charged double for the rate I requested for. I dropped off the truck on Friday at 4:30 pm but I was charged as if I dropped the truck off on Saturday. I havent been contacted or credited for the amount until now.

Luis Ortiz 
Rating:
4.0

Provide more details on how to pick up the rental before customer gets to the rental location, as it adds to much time to figure out the process when there.

Carlos Ancira 
Rating:
5.0

Fast and great service! Exceeded my expectations.

HectorXavier Beltran 
Rating:
5.0

Customer did not leave a comment.

Darlene Contreras 
Rating:
5.0

Good

maikel canizares 
Rating:
5.0

Customer did not leave a comment.

Daniela Liendo 
Rating:
5.0

Verify equipment is clean from previous user.

Antoinette Davis 
Rating:
4.0

Customer did not leave a comment.

Felipe Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Robert Case 
Rating:
5.0

Customer did not leave a comment.

Philip D'Antoni 
Rating:
5.0

Customer did not leave a comment.

Redmond Spencer 
Rating:
5.0

Customer did not leave a comment.

EMILIO TATUM 
Rating:
5.0

I wish I would have known they were there sooner, I would have used them before this time. The gentleman that was there was so friendly, knowledgeable, and was training when I went in.... you could tell he had so much patience with the new co-worker. I had an awesome experience and would definitely return in 3 weeks for another truck.

Maria Perez 
Rating:
5.0

Truck had white smoke blowing like a mosquito fogger. Plus it sputtered severely.

Jimmy Farmer 
Rating:
2.0

Clean up trucks inside and out. Have you prices line up with rental agreement regardless time of day the rental is picked up!

Jacqueline SpeightsBanks 
Rating:
4.0

On the return vehicle option online, it does not give the option to upload a photo already in my phone. I had taken a photo of the odometer before exiting and was not able to upload it and I had already exited the vehicle.

Tabitha Bounds 
Rating:
5.0

Great service.

Humberto Briones 
Rating:
4.0

Customer did not leave a comment.

Kendra Wright 
Rating:
5.0

Customer did not leave a comment.

MONKARRIO MURRAY 
Rating:
5.0

The customer service member was excellent thank you!

KATHERINE PARADA FARIA 
Rating:
5.0

Customer did not leave a comment.

FELICIA VILLARREAL 
Rating:
5.0

Customer did not leave a comment.

Natasha Logan 
Rating:
5.0

Customer did not leave a comment.

ANTONIO BALDERAS 
Rating:
5.0

Customer did not leave a comment.

AVION LOVE 
Rating:
5.0

Customer did not leave a comment.

KENNETH JOHNSON 
Rating:
5.0

Customer did not leave a comment.

MOHAMED ANIS KHELIDJ 
Rating:
5.0

Customer did not leave a comment.

Emily Jenks 
No reviews have been submitted for this location.

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