Customer Reviews for E Z Pawn & Guns Inc
(Distribuidor de U-Haul del vecindario)

126 comentarios

12450 Hwy 27   Summerville, GA 30747

(706) 857-6332

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(706) 857-6332

12450 Hwy 27
Summerville, GA 30747

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
3.0

El cliente no dejó un comentario.

GENE M. 
Clasificación:
5.0

Nothing I can think of

Nicole F. 
Clasificación:
3.0

My only issue here, was I was charged $7.22 for fuel. The email said I was 3 gallons short. I feel that I should be credited the $7.22 due to not having the appliance dolly at the pick up location.

Nancy K. 
Clasificación:
2.0

The uhaul was the worst I have ever ever drove it didn't seem to shift in to the next Gear so with that being a problem I spent around 600 dollars in gas so no I will never go with uhaul again

Lori S. 
Clasificación:
5.0

EZ Pawn and Gun opened up especially for me to get the truck on Saturday. My only complaint was the extra drive to reach the location after reserving the truck at a location near my storage unit. Any negative feedback would relate to that location change on the part of U-Haul. The positive side is that the truck was available!

Thomas S. 
Clasificación:
3.0

I reserved equipment online and when I went to pick it up no trucks were available. I had to drive an hour out of the way to pick up a truck and it still was not the size I needed. We had an extremely disappointing experience. What is the point of making reservations if the location will not hold your truck for you? We even tried to complete registration online a few days before pick up and the website would not accommodate uploads of the documents requested. This was a temporary move for our son and when we move him the next move we will not be using U-Haul because of the very bad customer service we received.

Robert D. 
Clasificación:
5.0

Ninguno

Brenda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACK S. 
Clasificación:
3.0

Fairly easy to get in and out with mobile check in. However the truck was dirty in cab with cigarette ashes, rear was full of pollen and tree debris that i had to sweep out and the dolly and furniture pads were not in the truck. Sat on phone for 45mins trying to get Uhaul 800# on phone but no one would answer! had to go without it since Smooth movers i hired by the hour were waiting. Mobile is great for early check in/out but definitely not good if you have a problem. Btw Smooth movers were awesome and quick!

DeCarla Y. 
Clasificación:
5.0

Excelente

Patricia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delaina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
4.0

Did not get to meet U-Haul rep as he was taking care of a personal matter and key was returned prior to drop off time. $33.00 extra fee for having slightly less gas in vehicle than start is overkill.

Larry S. 
Clasificación:
5.0

Merchant was very helpful and friendly.

Kevin R. 
Clasificación:
5.0

Wonderful guy he even did everything himself to make sure I was safe excellent service and guy

Syed M. 
Clasificación:
2.0

Insurance was added when I didn't ask for it to be added or have it added on at my reservation. was also told I could drop off at a different location than what was listed and he gave me false information.

Katelyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALVIN M. 
Clasificación:
5.0

Everything was perfect

TIFFANY B. 
Clasificación:
1.0

Rudest clerk I've ever met. He cancelled my reservation because I was 30 minutes late but I told him I was on the way and he could charge me over the phone. I mean, my credit card info was on file. Once I arrived, He Tried to refuse service and not tell me why he cWas refusing other than because “he could refuse service.” He then Called law enforcement, even though I never said I wouldn't leave. I just wanted to know why he was refusing me. He lectured me for 10 minutes and insisted I wasn't getting a truck, despite having a reservation. (I made another reservation after he cancelled my first one, despite there being numerous available trucks.) He ended up telling the police not to worry about it and rented me the truck. This man should not work with the public and is completely unreasonable and off his rocker. He's a horrible representation of the uhaul brand. I will never return to this location and will make sure to warn anyone who will listen to stay away from ez pawn and gun.

John C. 
Clasificación:
1.0

It took 2 days for my trailer to get checked in at drop-off location. I had to reach out to uhaul twice to have this resolved. The uhaul customer service reps were very helpful and tried reaching out to the dealer several times. Thankfully they got a hold of someone at the last possible second to make sure my rental was checked in before I got charged for extra days. Very very frustrating to have to worry about that while trying to settle in.

SHERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

zach H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catheryn A. 
Clasificación:
5.0

Very helpful and courteous, is a pleasure to work with.

ROBERT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma J. 
Clasificación:
5.0

Excellent. He met us outside to show where to park and received it without any problems.

Nancy H. 
Clasificación:
5.0

Excelente

Heath M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny H. 
Clasificación:
3.0

We returned the vehicle at nite when the place was closed for the evening ... no one was there

CHARLIE T. 
Clasificación:
3.0

Took to long rent truck

PHYLLIS KAREN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H. 
Clasificación:
4.0

We would not recommend U- Haul

Vallarie S. 
Clasificación:
1.0

The Pawn Shop / Uhaul Dealer was rude and offensive.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
1.0

Go out of your way to avoid dealing with this vendor. Absolutely not worth any polite business. If interested in rude unfriendly business interactions. This place IS for you. Man behind the counter refused to move his personal vehicle so that I could get my truck/trailer to the storage lot in the rear of the building. Insisted I back out into traffic in order to go around the opposite side of the building and if I didn't like it I could turn my equipment in somewhere else. After I managed to accomplish this extremely dangerous demand he then refused to go outside to do the inspection with me. Demanded I return 6 hours later if I wanted to do an inspection with him because that's when he does them. Should have known what was happening when I walked in and greeted the man with a "Good morning!" And got no response.

Terry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
5.0

I couldn't have had a better experience with you guys. I rented a 20ft truck from EZ-Pawn in Summerville Ga. The guy..I think his name was Blake was outstanding. Very knowledgeable, courteous, and very down to earth. I am very pleased with U-Haul and will definitely rent again

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P. 
Clasificación:
5.0

Blake was awesome. Very accommodating to the needs of my move.

Joyann M. 
Clasificación:
5.0

I was charged for 2 days ;; I had the truck back in less than 24 hrs ,, I did not ask for 2 days ,, may be my last experience with uhaul

Michael H. 
Clasificación:
2.0

Did not like their customer service at all. Wish I would have picked a different location.

Imanni C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amelia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Quick and easy rental.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

Internet experience awful. Wasted 2 hours picking up and returning. Kept getting disconnected from customer service

Wayne T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
1.0

Place was closed

amy G. 
Clasificación:
1.0

My Uhaul was not at the pick up location at the designated time, was dirty on the inside, and I was charged a cleaning fee because I didn't clean up the mess that was left before I got the vehicle.

Charles H. 
Clasificación:
4.0

Original location (not EZ Pawn) 22 miles away did not have rental on time nor at all. I drove back 18 miles to get rental by 24/7 pick up. Because of Uhaul's lack of communication (regarding change of location) I drove 36 miles unnecessarily and wasted 1 hour unnecessarily. Then to top it off I was charged for 7 miles over the original store's prediction mileage. Vehicle was really great; 24/7 worked out good. Read guaranteed pickup offer closely... I thought I had it which would have meant $50. off? But that hasn't happened yet? Hope UHaul honors their guarantee.

Ben M. 
Clasificación:
3.0

I over charged, it has been 7 days, and I am still waiting for a solution. other than that, uhaul has always been a pleasure to work with.

thomas L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ben M. 
Clasificación:
1.0

I was over charged and when I got there the man said to be there at 10 in the morning then he gets there I ask him if was open he said yes then lift I waited there for a HR I am not paying anything else

Darold S. 
Clasificación:
2.0

The owner of the business was not on time. When he did show up, he told me that he did not have time to deal with me. I did not get my reservation until 2 hours after scheduled time. Avoid this place like the plague.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
4.0

Owner needs to learn some manners but that is just him.

jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
1.0

I was overcharged for this rental by this dealer! I will not rent from U-Haul again I will drive 30 miles to rent from some other rental company. I Called cust service and did not get any satisfaction

allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dwayne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

Great

WAYNE K. 
Clasificación:
4.0

The personel was friendly and helpful. I had no problems at all.

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

BLAKE is a super guy. Has always made special effort to get the the utility that would suit my needs. Makes great recommendations!

DENNIS Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Red M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joni S. 
Clasificación:
5.0

Blake is a Superfantastic manager! Great guy with great customer skills.

DENNIS Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

susan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Red M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny R. 
Clasificación:
3.0

U-Haul as a company sucks. I had to go to three locations in two days to get the trailer I reserved, 4 phone calls 25 minute wait on hold each time. and after jerking me around refused to give the discount they promised when I first reserved the trailer....go buget

Nathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
1.0

This was the worst rental experience I have ever had. I was supposed to pick the trailer up in Rome, GA and called to verify that the unit was ready before I drove over there-got there and the unit was not there but 35 miles away in Summerville, GA. I had no choice but to make the drive and pick it up. Your scheduling dept. was useless and of no help at all. I was told that I would get a discount since I had to spend an extra hour and 35 miles to pick it up- got to the pick-up site and the guy there charged me the full rate. They all lied to me and I will never use your service again-but you still owe me a refund. When I arrived in Santa Rosa Beach, FL (the scheduled drop off site) I called the scheduling dept. to verify the drop off location and was told that the dropoff was to be in Freeport, FL instead of SRB. I called the SRB site and the man said to bring it on to his site and he would take it. He was the only cooperative person that I dealt with during the entire ordeal. You need to monitor your scheduling personnel since they continue to lie and lie and lie.

JIM H. 
Clasificación:
1.0

This location billed me for a truck I did not obtain or return to them.

Yvonne C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
5.0

The guy at this drop off location was very friendly and his shop was very nice inside and out. Plus a lot more choices compared to other locations.

Adama J. 
Clasificación:
3.0

surprised at fuel charge. Would have fueled myself if I had known that this was not covered in mileage charge.

david W. 
Clasificación:
5.0

Very helpful on the trip to return truck.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BUNTYKUMAR P. 
Clasificación:
5.0

Excellent customer service!!! Have used this location before and have been pleased with service every time.

MELODY B. 
Clasificación:
3.0

Just a drop off when we were there. But truck got checked in smoothly so I guess they know what they're doing.

Willene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger C. 
Clasificación:
3.0

I would not call the location clean and inviting, but the gentleman who took the trailer for me was very nice and helpful. For some people the place would have been satisfactory.

Corinne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
1.0

I was stunned, confused, and offended with the terrible customer service I received picking up the rental truck in Summerville, Ga. Argumentative and insulting comments were received from the "owner" of the Pawn Shop when I asked questions about the rental process. To make it worse, these comments were heard by my husband as well as three other customers in the store. If we weren't on such a tight time schedule to get my daughter moved, I would have left the store and gone elsewhere, but I did not have that luxury. I will never be back and will never recommend this store as a U-Haul rental agency. If possible, U-Haul should pull their connection with this location as it is giving U-Haul a bad name.

Tara L. 
No se han enviado comentarios para esta ubicación.

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