Customer Reviews for E Z Own Plus Inc
(U-Haul Neighborhood Dealer)

333 comentarios

303 Mineral Springs Rd   Owatonna, MN 55060

(507) 451-2429

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(507) 451-2429

303 Mineral Springs Rd
Owatonna, MN 55060

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Whole lot was sloped. The place was closed when j got there and had to do an online drop off. So no one to ask for help unloading. Darn trailer started rolling backwards as soon as we unhooked it. My brother had to grab a chain and pull while I quickly grabbed a block of wood from another trailer to block the wheels. If you're going to have a lot like that put in some concrete parking barriers or something for a customer to stof the trailer from rolling. Accident waiting to happen.

Jonathan M. 
Clasificación:
5.0

Have a large picture sign - like the one in Conroe, TX explaining all different trailers and vehicles to rent. Also, be able to give out a one page brochure showing all the different trailers / vehicles when you go in there for information.. Have more packing supplies available for purchase. Employees were friendly, knowledgeable, and every question answered respectfully. The only “fly in the ointment” was that Conroe said if we do NOT open a packet of packing blankets to use for packing they would credit our account. Owatonna was unable to credit when we returned our trailer. It would make sense and good business practice to make refunding practices uniform. (However - we were given contact information to facilitate that transaction. This requires more work on our part we shouldn't have to spend time doing. It seems like a very simple and appropriate way to do business) Also wanted to mention customer service from U-haul Central - was very friendly and helpful in all instances.

Marie G. 
Clasificación:
5.0

Very helpful and kind staff. Definitely deserve a raise.

Nick B. 
Clasificación:
5.0

The young lady who is always there, is VERY helpful and easy to work with. She's a gem!

Michael S. 
Clasificación:
1.0

1st vehicle had to be hauled away because it overheated. A new one was offered hours later but had to go in to pick up again. No apologies when we returned. Requested some compensation for the time and lost day but no response yet.

Sonja S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl M. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Great checkin/checkout experience. Fast and they knew what they were doing.

David I. 
Clasificación:
5.0

A very pleasant experience....

Blane O. 
Clasificación:
5.0

Great customer service, very helpful!!

Michelle O. 
Clasificación:
5.0

The service at the Owatonna MN store was excellent. We were scheduled to originally pick up the truck at the Faribault MN store, and when we arrived at the store it was closed and then we were redirected to the Owatonna store. Dispatch did a very poor job of keeping us informed and only changed the location at the last minute.

Randy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

Perfect service. Highly recommend!

Carol S. 
Clasificación:
4.0

El cliente no dejó un comentario.

kent R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
5.0

Great staff. Thank you so much.

Christopher J. 
Clasificación:
5.0

E-z own is very friendly and convenient, this is the second time I've returned a truck to them.

Andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra N. 
Clasificación:
3.0

The first trailer had bad tires so we took a different one.

Robert H. 
Clasificación:
5.0

Great equipment amazing customer service very friendly and helpful. Gracias 

Charles T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaynee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

Very accommodating to meet my needs! Thanks!

MARK C. 
Clasificación:
4.0

I returned the truck. There is a key drop box if you are after hours. I had no fees over and above what I already paid. For that reason, I would suggest you try to return it during office hours, as I am skeptical of what could happen using the key drop box.

NANCY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA P. 
Clasificación:
5.0

Great Service !

BRETT M. 
Clasificación:
1.0

Arrived at pick up time, Vehicle was completely buried in snow and the lot had not been plowed so paid for rental and said I would come back in an hour, Came back an hour and a half later and they were in the process of plowing the lot but no attempt at cleaning off the vehicle had been made so we had to do it ourselves. Was told the tank was full and out have to fill it again or pay 4.50 or 4.75 per gallon but on pick up it was only at 3/4. The passenger wiper was half ripped and on a slushy day was a pain having to drive without a clean windshield. There is another location in town where I have had great service.. Will only go there from now on even though they are in a less convenient location for me.

JULIE J. 
Clasificación:
4.0

Inside of truck was not the cleanest. But truck and trailer performed great.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
5.0

The girl that helped me was top notch!! She does her job very well!

MICHELLE E. 
Clasificación:
5.0

Very friendly n helpful

CARISSA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Very friendly and helpful.

JAMES W. 
Clasificación:
1.0

I was very specific I had so much on card rest was in cash I paid 100 or so than I was charged an additional charge of over 80$ without permission the money wasn't on the card so addional fees I get from bank , my reservation wasn't linked to my account so I sat on phone for 2 hrs to engage the 24 hour share , a overall bad experience

Justin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross G. 
Clasificación:
5.0

Quality service, I would recommend to anyone in need of a trailer or equipment to hall things.

Brett M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
1.0

Have the size truck reserved available, manager or not to change the size reserved and not inform the customer and expect them to pay for extra mileage. Oh and have it at the location that it was reserved.

SHAWN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
3.0

This is a used furniture rental place, and no customer seating, looks cluttered with furniture. The lady at the desk was kind and nice.

Pauline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAAN O. 
Clasificación:
1.0

He asked if I swept the truck, yes Put gas in, yes I'll check later and get back to you by email. He never did

JACQUELYN H. 
Clasificación:
5.0

Great service and owner is very knowledgeable and helpful!!

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
3.0

El cliente no dejó un comentario.

COLE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

FAYE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

They were great!

Devin C. 
Clasificación:
3.0

I dropped it off a day early and want a day refunded to me

DANIEL N. 
Clasificación:
2.0

I had reserved a truck a month in advance in Eau Claire Wi for a one way trip back to MN. Only to find out the day of the reservation that there was not a truck available. The closest truck was no where near Eau Claire. I was provided an opportunity to pick up a truck in Owatonna MN. I was subsequently charged for the full round trip over $550. I guess you know how to make money, so good for Uhaul. I will not be renting again.

TIMOTHY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

No improvement needed. Fast, friendly service. Amanda was great

MICHAEL R. 
Clasificación:
4.0

Do not charge for after hours drop off. They are already paying a fortune for the equipment, this is just dumb.

Curtis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE B. 
Clasificación:
1.0

The person hooking up the trailer forgot to tighten the trailer connection to the hitch and it was very loose and noisy upon pulling out of their lot. I tightened the turning knob myself and made sure it was secure. I was also charge a fee of $15 for cleaning the trailer and it was not returned needing to be cleaned to that excessive of a charge. I was also charged a $20 "returned after hours fee" but I was not told this when I booked the trailer online and when I picked up the trailer. I'm very disappointed in your service as of this rental. What can you do to change my opinion of this experience? Mike Oldenburg 507-455-0959

Mike O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K. 
Clasificación:
1.0

This rental was an absolute horrible experience, my order was wrong and I was over charged for a day that was supposed to be comped due to me having to pick my truck up from 50 miles away!! I will never use U-Haul again...

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah P. 
Clasificación:
1.0

Uhaul was not cleaned and was charged a convince fee but was never told about it beforehand. If I would of known about this potential charge I wouldn't of dropped it at the time I did. Company is a joke !

RYAN G. 
Clasificación:
5.0

The person that helped me with my reservation was excellent. I make a mistake and she fixed it for me so everything was just great.

DEBBIE O. 
Clasificación:
5.0

We unfortunately put the key in the lock box before we read the mileage...as it was digital we couldn't get it..Thanks for accepting that...as next day was Sunday and you were closed. Awesome location right across from gas station to refill. Thank-you. Debora Ellingson

Debora E. 
Clasificación:
5.0

The customer service was amazing .

BRICE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

Katie was amazing help & it was nice to see a familiar face. My step son was happy & treated very well. Overall amazing Quality service & recommending this location.

Tiffany T. 
Clasificación:
3.0

After hours return did not work with Safari on an Iphone. Had to download chrome browser and use it. Worked fine after that.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Trailer was ready to go and in good condition. Attendant was friendly and helpful.

Stuart C. 
Clasificación:
5.0

Check fluids in truck before renting out. No washer fluid. Otherwise everything else was great!!

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

douglas D. 
Clasificación:
5.0

Felt like a classic bait-and-switch. Online scheduling said pick up in Northfield 3 blocks from me. I was going to drive that by myself. When I was told I'd have to pick the truck up in Owatonba (35 miles away), I had to arrange for a driver. Very inconvenient. My suggestion would be this: Don't advertise a Northfield pickup location if it doesn't exist.

Janie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

The trailer jack needs grease it was VERY difficult to turn. And my truck had garbage in it behind a seat. The staff was very courteous and helpful.

Tammy A. 
Clasificación:
5.0

Nada

Alexis C. 
Clasificación:
3.0

The windshield washer reservoir was empty.

Steve C. 
Clasificación:
1.0

Was told i want going to get a refund for unused miles. my receipt says total charge 41 dollars but charged me 100.

Allison R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Very helpful, friendly employees!

TARA O. 
Clasificación:
5.0

6x12 trailer, Must be an old 1. Floors in front croners have old holes in them. Some 1 tried to caulk years ago did crap job.other then that all good.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kent R. 
Clasificación:
5.0

We went to the wrong location in Owatonna at first. The guy at the counter was friendly and pointed us in the right direction. The guy who helped us at the right location was so nice and friendly and informative. Everything went off without a hitch!

mathew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
No se han enviado comentarios para esta ubicación.

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