Customer Reviews for E Z Mart
(U-Haul Neighborhood Dealer)

241 reviews

3066 Ash Grove Rd   Nicholasville, KY 40356

(859) 724-3124

Location Hours

  • Mon-Thur: 7:30 am - 7 pm
  • Fri-Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed

Services at this Location:

Contact Us

(859) 724-3124

3066 Ash Grove Rd
Nicholasville, KY 40356

Services at this Location:

Location Hours

  • Mon-Thur: 7:30 am - 7 pm
  • Fri-Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very nice gentlemen

Joanne E. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
4.0

your app fucking sucks

Duke P. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
1.0

U haul was confirmed to be pick up @730 from new circle Rd Lexington KY. I got a shrug and told truck wasn't available, had to travel to nicholasville to pick up one that was available. The dolly I rented $15 was unavailable. Worst experience ever. And was charged full price even though I was told $50 would be credited. And if course, no one was available to take calls regarding terrible service. Would not recommend to Satan himself.

Alina M. 
Rating:
5.0

Very easy to use

Allen S. 
Rating:
5.0

Nothing! Great and easy process.

Kara B. 
Rating:
5.0

Jess at EZmart was extremely helpful.

DANIEL H. 
Rating:
2.0

Cellular internet was so slow the app kept timing out and I would have to refresh and start the process over. Do not use mobile pickup at this location. It took over 30 frustrating minutes to pickup and to drop off the van.

Mitchell B. 
Rating:
3.0

Customer did not leave a comment.

JOE M. 
Rating:
1.0

Truck was parked next to a dumpster with a Dead animal in it. Stunk so bad! Nasty dirty location surrounded by trash. There was a random dolly and cart in the back I didn't pay for. Had to be on hold for over a half hour to just make sure I wasn't going to be charged. Truck's fuel fill hose was slashed and it poured gas on the ground when I filled it up. Check engine light was on too. Horrible experience, you should shut them down.

Daniel S. 
Rating:
3.0

My pickup time and location was changed and I was only informed 14 hours before my original pick up time. Was told that I would be credited $50 to my account but the man I picked it up from said he didn't see it, without even looking, and wasn't willing to do anything to help with it. Then asked me if “it would really be that much of an inconvenience to drop it off back there” versus dropping it off at my original place. This location wasn't too bad in general, however my experience with U-Haul was not good.

Bailey H. 
Rating:
5.0

Very simple and easy place to rent from Thanks

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Elisa K. 
Rating:
5.0

made the process simple and easy Thanks

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Janine Z. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Teresa L. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
3.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

Have rented from other places and this location is the best!! Very friendly and helpful people especially Jessee!

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Jun Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Quick and easy. Location easy to find. The guy was very friendly and helpful. Clean new truck.

shana F. 
Rating:
5.0

Everything was perfect. The rental process was fast and easy. Junior is always great to work with.

Evona H. 
Rating:
1.0

This location was quite dirty and the cashier wore no mask without any plastic screen or method to protect himself and customers during a pandemic.

SHANNON M. 
Rating:
3.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Drexell K. 
Rating:
3.0

Customer did not leave a comment.

bruce M. 
Rating:
3.0

Truck was dirty and smelled of smoke. Location of pick up/drop off was a little sketchy. However, we only used it a few hours to take stuff to the dump so it worked for our needs. Would like to see more locations in the area offer the pick up truck option.

Michelle M. 
Rating:
5.0

Awesome service!!!! I will use this location for all future rentals.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Super nice staff and extremely helpful!!!

SUZANNE L. 
Rating:
5.0

Very friendly people and helpful when hooking up my cargo trailer

Connie M. 
Rating:
5.0

I certainly would recommend. I received a very new truck & changed my drop off location. Everyone was very accommodating & courteous. I always choose Uhaul!!

Mary B. 
Rating:
2.0

Customer did not leave a comment.

Stuart K. 
Rating:
1.0

Customer did not leave a comment.

Patrick N. 
Rating:
1.0

No extra charge will be ok.

serhii P. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great customer service. Rapid and clear checkout and check in. Great customer service. Would use again.

arthur W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

bill R. 
Rating:
3.0

Customer did not leave a comment.

Emma F. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Very friendly and knowledgeable staff.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ishaq D. 
Rating:
5.0

Customer did not leave a comment.

Dorinda W. 
Rating:
4.0

Rep was helpful. Equipment was clean and ready. Out of the way, but no issues. Wasn't hard to find.

Ed M. 
Rating:
5.0

A $19.99 rental quickly became $52! I elected insurance for $10, but the additional $20 more was fees. Next time i will use Home Depot.

Blaine E. 
Rating:
3.0

Not charge more than it was

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Amjad A. 
Rating:
5.0

agent was very helpful and friendly

Grego J. 
Rating:
5.0

All good

frank D. 
Rating:
5.0

Very friendly, super fast check in and pick up time

alejandro A. 
Rating:
5.0

Customer did not leave a comment.

elline A. 
Rating:
1.0

Worst experience ive ever had with a rental service company. I had a 1PM appointment and showed up 10 minutes early to just check in and make sure all was well to go... the guy for uhaul wasnt even there...he had went to lowes the grocery store clerk told me. I waited until probably 110 and he finally showed up...came running in.....in shorts a torn shirt dirty and raggy looking ( i understand some people cant buy as nice clothes or whatever but come on) anyways......so we went through the process to check out the truck after he asked me if i was waiting on him or just hangin out....so i get in the truck and its filthy...covered in bird poo a BB gun shot hole in the front window bed full of dirt and debris and the inside floor boards were full of dirt. Not to mention its parked right infront of someones dog that was growling and lunging at us by the fence i had to walk right beside to do the truck check ( i didnt look inside of truck before i said the truck was okay and didnt see the Bb gun hole in window) thats my bad. And i dont even have the time to write about the grocery store its attached to.....i can tell someone over the phone....but omg it is so bad the flys in the meat case wouldnt even eat the rotting looking meat in the deli case....the smell the dirt....and when i went back to return the truck the uhaul person was in the back of the store working out on his machine and came up to me covered in sweat. So if yall wanna call me to verify please do so.

adam C. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
1.0

Original pickup location was not open at time listed wasted an hr going to this place only to wait again. Cab was filthy. Cigarette ashes everywhere

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

NAncy E. 
Rating:
3.0

Customer did not leave a comment.

Lawrence H. 
Rating:
1.0

This location is abysmal. It is gross and unkempt. There is a loud, frightening, barking dog that growls and barks at anyone looking at the rental vehicles. The staff weren't in the gas station available to help when I encountered issues and I was told that they'll be back in 30-45 minutes. There is almost no cell phone reception in that area for Sprint, meaning the app took forever. There are also a ton of locals that just park wherever they want around that area, two of whom blocked me in and prevented me from getting gas back into the truck and made me wait 7 minutes to be able to navigate and return the truck. Also, the truck had a chip in the front window, scratches and gouges all over the vehicle, and a ton of dried dirt and some trash in the truck bed. Luckily I returned it in better condition than when I received it. Because of this experience, I will never use uhaul again and I'm very very happy that I never have to go to this redneck gas station again in my life. I regret having chosen Uhaul for this when I should have just rented a truck from Enterprise or Lowes or something.

Branden A. 
Rating:
4.0

Customer did not leave a comment.

Cindy B. 
Rating:
4.0

Customer did not leave a comment.

JANIE D. 
Rating:
5.0

Customer did not leave a comment.

sandy B. 
Rating:
5.0

Great service!!!

mike W. 
Rating:
5.0

They always welcome me with a smile and are there to help! I love the smaller van for my business. It is easy to drive and fits slot!

Doreen T. 
Rating:
5.0

Staff was very knowledgeable and helped me with my trailer.

cesar M. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
5.0

They were also very professional friendly and helpful.

David F. 
Rating:
1.0

Called me 2 hours before rental was due, causing and yelling at me say they was going to call the police and have me arrested for theft of a motor vehicle. Family member went in and tried saying that was not returning vehicle and left state. Turned vehicle in without using full 100 miles. I use uhaul regularly for my business. I have to move hand made furniture from my home to storage unit. I am debating g on switching to penski. Also I have filed defamation of character lawsuit on said family member. Currently at another uhaul location renting another vehicle. Probably will be my last time. Spoke with penski and they have offered a good deal on pricing.

luke S. 
Rating:
5.0

Very positive experience from start to finish. Would definitely use again.

doris R. 
Rating:
5.0

The truck was new and easy to drive. I appreciated the back up camera, it was very helpful.

Nancy S. 
Rating:
3.0

The 6x12 trailer should have a jack on the tongue. It is too heavy and can result in injury from lifting it.

Doug S. 
Rating:
1.0

Ensure the people working in the E Z Mart have good customer service or can at least treat the customers with some decency. I am glad I chose to check-in online (although that was another experience itself) because I would have left very upset. My interaction with the staff was less than a minute if that helps. Also, the location is off the beaten path and is not a very safe place for a uhaul.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Marsha M. 
Rating:
5.0

This was another good experience with new equipment

gerg H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
4.0

Customer did not leave a comment.

peter R. 
Rating:
5.0

Great location for our needs. Easy process!

Joe S. 
Rating:
5.0

Customer did not leave a comment.

randall K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Koral M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

Gareth R. 
Rating:
4.0

None

Jerry J. 
Rating:
5.0

uhaul rep very professional,,will do business with him again

phill O. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Really great people easy rental van was ready and waiting when I came to pick it up Will rent again

JIM E. 
Rating:
5.0

The proprietor's were top notch. Helpful in every way, right down the cheeseburgers and bologna sandwiches which satisfied our hunger after a long day of moving.

John P. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

tammy H. 
Rating:
5.0

Very courteous and helpful. I highly recommend.

John B. 
No reviews have been submitted for this location.

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