Comentarios del cliente para E Z Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de E Z Mart

Grado total:

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cesar M. en

Grado:

Staff was very knowledgeable and helped me with my trailer.

Joseph K. en

Grado:

El cliente no dejó un comentario.

Ryan H. en

Grado:

El cliente no dejó un comentario.

CHRISTIAN W. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

They were also very professional friendly and helpful.

luke S. en

Grado:

Called me 2 hours before rental was due, causing and yelling at me say they was going to call the police and have me arrested for theft of a motor vehicle. Family member went in and tried saying that was not returning vehicle and left state. Turned vehicle in without using full 100 miles. I use uhaul regularly for my business. I have to move hand made furniture from my home to storage unit. I am debating g on switching to penski. Also I have filed defamation of character lawsuit on said family member. Currently at another uhaul location renting another vehicle. Probably will be my last time. Spoke with penski and they have offered a good deal on pricing.

doris R. en

Grado:

Very positive experience from start to finish. Would definitely use again.

Nancy S. en

Grado:

The truck was new and easy to drive. I appreciated the back up camera, it was very helpful.

Doug S. en

Grado:

The 6x12 trailer should have a jack on the tongue. It is too heavy and can result in injury from lifting it.

Donald T. en

Grado:

Ensure the people working in the E Z Mart have good customer service or can at least treat the customers with some decency. I am glad I chose to check-in online (although that was another experience itself) because I would have left very upset. My interaction with the staff was less than a minute if that helps. Also, the location is off the beaten path and is not a very safe place for a uhaul.

Marsha M. en

Grado:

El cliente no dejó un comentario.

gerg H. en

Grado:

This was another good experience with new equipment

Stephanie C. en

Grado:

El cliente no dejó un comentario.

kevin B. en

Grado:

El cliente no dejó un comentario.

peter R. en

Grado:

El cliente no dejó un comentario.

Joe S. en

Grado:

Great location for our needs. Easy process!

randall K. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Koral M. en

Grado:

El cliente no dejó un comentario.

DEBRA S. en

Grado:

El cliente no dejó un comentario.

Gareth R. en

Grado:

El cliente no dejó un comentario.

Jerry J. en

Grado:

None

phill O. en

Grado:

uhaul rep very professional,,will do business with him again

VICTOR R. en

Grado:

El cliente no dejó un comentario.

JIM E. en

Grado:

Really great people easy rental van was ready and waiting when I came to pick it up Will rent again

John P. en

Grado:

The proprietor's were top notch. Helpful in every way, right down the cheeseburgers and bologna sandwiches which satisfied our hunger after a long day of moving.

David B. en

Grado:

El cliente no dejó un comentario.

tammy H. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

Very courteous and helpful. I highly recommend.

gerg H. en

Grado:

Another good experience

Emily Y. en

Grado:

El cliente no dejó un comentario.

ruth B. en

Grado:

The location was great. The person we dealt with was very accommodating, helpful, and friendly. Would use again.

Frank L. en

Grado:

El cliente no dejó un comentario.

TIM F. en

Grado:

El cliente no dejó un comentario.

ricky C. en

Grado:

Keep This Location And The Person That Helped Me The Same .Make No Changes We Where In A Bad Situation And The Person At This Location Was Extremely Helpful .

david H. en

Grado:

Although the location may be a litle out of the way, the manager was very friendly and accomadating and the van was immediately available. We had visited another place where the personell were not so accomadating.

Raymond B. en

Grado:

Everything just fine!

tiffany P. en

Grado:

What was wrong with the uhaul. I felt in danger being where u have to pick it up. There is a trailer park behind and a rough neiborhood. The truck in the back was dirty. The truck was on empty. Had to put gas in it to go anywhere. But the guy that worked there was very nice. And sympathized with the situation. I woulnt recommend nobody because of the location and the surrounding. But the store ower was a pleasure dealing with.but this is the worse experience ive ever had dealing with uhaul. I asked for a truck rental in nicholasville and the truck pick up was down the street from lexington.

gerg H. en

Grado:

Junior always takes good care of me.....

Jacob D. en

Grado:

The past two times I have reserved a truck. After I get there. They tell me they dont have my truck. Than I have to fend for myself and try to find one if they dont or I have to pay extra that I dont have planned because I am moving. Not happy with uhaul and probably not coming back.

bill F. en

Grado:

El cliente no dejó un comentario.

shelby W. en

Grado:

Everything was great.

Melissa M. en

Grado:

Nothing at this time

GREENE K. en

Grado:

El cliente no dejó un comentario.

ELIZAEBTH S. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

The truck was new and the service was quick and easy. Couldn’t ask for more.

Rodney P. en

Grado:

Very courteous and accommodating and would look forward to doing business with again.

mark K. en

Grado:

They didn't have the appliance dolly I ordered, I paid for 12 pads but they didn't put them in the truck. Gas tank was on empty so had to fill it up there at a higher rate I could have paid elsewhere.

Michael L. en

Grado:

This place was awful. They gave me the oldest piece of equipment they had for a 700 mile trip while brand new units of the same size were there. They tried to cheat me on the gas meter and the truck was filthy inside and out.

Howard F. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

Very helpful, have had excellent service.

ISMAEL L. en

Grado:

El cliente no dejó un comentario.

GREG H. en

Grado:

Keep up the good work

HEIDI P. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Slanted parking lot made for dangerous trailer drop off.

mary B. en

Grado:

El cliente no dejó un comentario.

Kurt Z. en

Grado:

El cliente no dejó un comentario.

richard H. en

Grado:

It was a good location for me for two reasons (1) it was close to my home and (2) it is not really busy like a lot of the bigger centers so it only took 5 minutes from when I came in to when I was on the roa - outstanding turn around. And when I brought the equipment back, it was the same quick turn around..

Brian B. en

Grado:

El cliente no dejó un comentario.

Peter H. en

Grado:

El cliente no dejó un comentario.

kevin L. en

Grado:

Everything was great!

Zbigniew U. en

Grado:

El cliente no dejó un comentario.

Julie S. en

Grado:

The person who helped me was very patient and helpful!

Dana P. en

Grado:

Lights were out on trailer

Raymond B. en

Grado:

Very cordial, super helpful! Great transaction!

issac D. en

Grado:

El cliente no dejó un comentario.

sam R. en

Grado:

Nothing it's great.

junior R. en

Grado:

Great place to rent a U-Haul they have everything you need

mary B. en

Grado:

This was the most positive experience I've ever had renting a U Haul vehicle! Excellent customer service??

deanna P. en

Grado:

El cliente no dejó un comentario.

Dave M. en

Grado:

Change the oil, I guess.

Cliff O. en

Grado:

El cliente no dejó un comentario.

willis B. en

Grado:

fast & easy in and out no problem

christopher L. en

Grado:

GREAT U-HAUL LOCATION VERY FRIENDLY AND HELPFUL WILL USE AGAIN ! !

GREG H. en

Grado:

Junior always takes good care of me.

en

Grado:

The young man that helped me was very courteous, professional and caring! He helped me out when another company let me down repeatedly! I cannot compliment him enough! I will definitely send folks his way for their moving needs.

ashimuneze H. en

Grado:

Please, READ PATIENTLY: That I recommend EZ Mart contradicts the score of "poor" in a prior grading. So, read the rest of my observation. It explains the ethics behind my rating gradient. 1. It seems as if, EZ Mart was founded by a man, who is DISABLED now and in a wheelchair. His son manages the business. He is RUDE, incompetent, distracted by other concerns, and IMPOSES non-corporate UHaul conditionals, such as **Name and Telephone number of a SURETY, who must not be the renter's relative or, reside at the same address! 2. I will recommend renting from EZ Mart, for the reason that, had the founder been as malicious as his son, the business would have failed, a long time, ago. I wish that the business thrives and supports the older man, in his final years. 3. THIS SECTION - #3 - is the most important comment I wish to provide: ASHGROVE Road is extremely remote, to attract renters. At the times I visited on 2/14/2018 and 2/17/2018, EZMart had more than eight UHaul trucks and trailers WHEREAS, all other outlets in Lexington (where I live) and NON-RURAL Nicholasville has NO UHaul asset, for me, to rent; not even if, I I scheduled pick-up several days in advance. 4) Therefore, if you TRULY care about this outlet - EZ Mart - please, publicize your services at this location, so that, your assets are in constant turn-over of use and return, which will benefit both UHaul and EZ Mart. I do NOT mind IF, you share my comments with EZ Mart. In fact, I ask you to share them with that market, so that, it is aware of its short-comings and improves its service.

Dakota M. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

None...great experience

MICHAEL W. en

Grado:

I had no problem with the location or service provider at all. The sign on the hand truck was broken but it wasn’t an issue. My only problem is that I had to call five locations to find a hand truck. Maybe that should get some type of evaluation so your product is more easily accessible.

teresa B. en

Grado:

I never signed any contract or paperwork. Never received any paperwork to keep in the truck that is suppose to give me beginning mileage and gas level. No information given to me as what I should do if in an accident or broke down. No one from the pick up location came out to the truck for damage. I took pictures myself prior to taking the truck to ensure I wouldn't be accused of this damage.

karen D. en

Grado:

The owner was accommodating and friendly. He went out of his way to find the size truck that I needed. The site was easy to get into and out. He was prompt with communication to me. I will use this site in the future and will recommend it to all.

MASON C. en

Grado:

El cliente no dejó un comentario.

Edward W. en

Grado:

Pick up location was amazing, well organized and professionally staffed and better than a lot of corporate locations. My drop off at 1900 Decatur Blvd could use a few lessons from this place. I had to unstrap my own vehicle and wait while a csr performed a complete level 1 before checking in anymore customers.

ken C. en

Grado:

Rather than have the customer be responsible for refilling the fuel tank, there should be a reasonable charge per gallon based on mileage used and Mpg. Refilling is a real hassle.

DWANA D. en

Grado:

I recently moved and needed a 26ft truck. This location had one and the dolly I needed. Jess was very polite and courtesy. There was no problem returning thee truck nor renting the truck. My experience at this location was good.

DONNIE B. en

Grado:

Easy , convenient , will rent here again if needed

columbus H. en

Grado:

El cliente no dejó un comentario.

peter M. en

Grado:

El cliente no dejó un comentario.

chad L. en

Grado:

Highly recommend! ! ! !

JASS R. en

Grado:

I like this location a way better then lexington ! Extreme helpful and patient very satisfied !

kathy K. en

Grado:

Friendly and easily available trucks.

jr J. en

Grado:

EXCELLET CUSTOMER SERVICE WILL RENT HERE AGAIN

DAN L. en

Grado:

Junior was awesome to work with. Quick and easy!

Kevin H. en

Grado:

I cannot think of anything, the service rep was amazing

columbus H. en

Grado:

was charged for extra mileage, literally picked up truck drove to location and was told that we went over allowed mileage amount, maybe uhaul should calculate the fact that the drop off was not in town.

Steve E. en

Grado:

El cliente no dejó un comentario.