Customer Reviews for E T Rentals and Sales
(U-Haul Neighborhood Dealer)

350 reviews

231 E Kingsbury St   Seguin, TX 78155

(830) 379-4753

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 379-4753

231 E Kingsbury St
Seguin, TX 78155

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Walter Graves 
Rating:
5.0

I really appreciate how easy it was to set up. Thank you so much! Highly recommend! 😊

CASSANDRA ARZOLA 
Rating:
5.0

The young man at counter was very helpfull, very respectfull

Federico Medina 
Rating:
5.0

Make sure your inclosed trailors do not leak

RHONDA KOONTZ 
Rating:
5.0

Was able to get in and out quickly. She was very helpful.

Tim Graham 
Rating:
5.0

Customer did not leave a comment.

RAY SUROVIK 
Rating:
5.0

Customer did not leave a comment.

David Hill 
Rating:
5.0

Customer did not leave a comment.

Prayag Patel 
Rating:
5.0

Customer did not leave a comment.

TED HERRERA 
Rating:
1.0

I got the truck with 3/8 tank of gas but was charged to fill it to 7/8 of a tank at the return location

Roger Mccain 
Rating:
5.0

Well run business and friendly employees who made sure everything was in good order.

Joel Robbins 
Rating:
5.0

Kate is very professional, helpful and friendly. We have rented from this location a few times and will continue to come back for all our rental needs.

LORENZO PARDO 
Rating:
5.0

Customer did not leave a comment.

FRED JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Donna Hunt 
Rating:
3.0

Average everything

Kyle Brabham 
Rating:
4.0

Customer did not leave a comment.

NEREYDA ALVAREZ 
Rating:
5.0

The folks here were very friendly and helpful.

JOEL HENDRIX 
Rating:
4.0

Customer did not leave a comment.

ELTON KLESEL 
Rating:
5.0

The lady who was there did not have any helpers in the office and it was 25 degrees that day. There was a problem getting the chain unhooked and I am partially handicap and cannot get up from the ground and she was down there on the cold ground trying so hard and ended up going across the street to get someone to assist... took over 30 minutes to get it unhooked all in all.....not fun but I appreciate HER hard work and "to-do" attitude for sure so YES I recommend this place.

CARA JONES 
Rating:
5.0

Customer did not leave a comment.

Linda Truax 
Rating:
5.0

Very helpful and explained how everything works. Thank you for your friendly help it was great.

linda norman 
Rating:
5.0

Customer did not leave a comment.

Chris Emerson 
Rating:
5.0

Customer did not leave a comment.

Kevin Tyndall 
Rating:
5.0

Stay Awesome 🤩 Thank Y’all From The Mendoza Sisters. Seguin Texas. 👍🏼🤩. We Will Be Using U-Haul Again .

Maria Mendoza 
Rating:
1.0

Dont charge people 3x

Richard Casarez 
Rating:
4.0

Customer did not leave a comment.

jimmy Blevins 
Rating:
5.0

Not a Thing evey Thing was Grat

CLINT HERMES 
Rating:
5.0

This was the best customer experience Ive had at a U-Haul location.

JOSHUA GISSENDANNER 
Rating:
5.0

Thanks E T Rental for the Great service they provided for me.

Charlesetta Kindrick 
Rating:
5.0

Horrible! The 20 foot U-Haul must be overhauled or a major tune-up before allowing it out on the streets. It was the worse drive of my life. I have never driven any vehicle that had trouble at anything below 50 miles per hour. Or worse the U-haul had trouble between 51 to 59 miles per hour and then again from 61 to 69 miles per hour. That was the strangest thing I have ever experienced. The engine sounded as if it was going to break apart. Horrible. I will let everyone know on my social connections. Fortunately, the only thing that was worth using U-Haul were the people/customer service. They were the nicest folks. I thank them for having to deal with such horrible equipment.

Diana Woods 
Rating:
5.0

I had to drive 10 hours alone and was a day late for my return!!! I called in a panic, for I was still unloading, they said relax,,,,, bring it in the morning 🌄,, no charge for the extra day, and night!!! No problem!!! A+ best rental experience ever!!!!!

Darrin Reed 
Rating:
5.0

Customer did not leave a comment.

LARRY MCROREY 
Rating:
5.0

Store was good corporate is shit

Ray Crowell 
Rating:
5.0

Staff was very helpful and friendly. They worked with me on what I needed And made it happen.

Gary Hons 
Rating:
1.0

The truck we got was filthy inside and out. Trash what we thought was mud in the cargo area. Turned out to be dried animal feces. On return informed the manager and she was more concerned that another customer might hear that fact than offering even an apology. She said this was one of her “turnaround” units and that we “got good value”. We needed to extend the rental but chose to do so at another location. Where service was exemplary and vehicle was immaculate. This operator is not just rude, but runs a shoddy business. Used to better experience from a UHaul franchise.

KATHLEEN FOX 
Rating:
5.0

Customer did not leave a comment.

Mario Cruz 
Rating:
3.0

Customer did not leave a comment.

Kenneth Clinton 
Rating:
5.0

Customer did not leave a comment.

SHANE SIRMEYER 
Rating:
5.0

Customer did not leave a comment.

GILBERT CASTILLO 
Rating:
4.0

Customer did not leave a comment.

Martha Lynott 
Rating:
4.0

Customer did not leave a comment.

Denise Childers 
Rating:
5.0

Customer did not leave a comment.

alcides viamonte 
Rating:
5.0

Customer did not leave a comment.

Edward Benesch 
Rating:
5.0

Customer did not leave a comment.

DAVE PARKINSON 
Rating:
5.0

I will go there again.

Don Albrecht 
Rating:
5.0

Customer did not leave a comment.

Kevin Speed 
Rating:
5.0

Customer did not leave a comment.

TOMMY HALES 
Rating:
5.0

Everything was fine and very good customer service.

SHUJA AHMHD 
Rating:
5.0

Excellent products and service start to finish. Highly recommend.

Charles Middleton 
Rating:
5.0

The main parking lot in front of the store is a little bit cramped, but accessible.

Jerome Vogel 
Rating:
3.0

Customer did not leave a comment.

Kate Schnautz 
Rating:
5.0

Nothing. We Had A Very Good Experience. The Ride Was Smooth To Our Destination And Back . The Service Was Great. Y’all Are Awesome. Everything Was Explained As To What To Expect . We Will Definitely Be Using Your Services Again. Thank Y’all So Much. Blessings To Y’all. The Mendoza Sisters 👍🏼😊

MARIA E MENDOZA 
Rating:
5.0

Customer did not leave a comment.

GILBERT CASTILLO 
Rating:
4.0

Customer did not leave a comment.

gene zunker 
Rating:
5.0

Young man who took care of me very friendly and gave great info. 2nd time using this location, always great service.

Jack Stroud 
Rating:
5.0

ET Rentals & Sales was great at explaining everything. I returned the truck a few minutes late and they stayed and waited for me.

Alan Joffray 
Rating:
5.0

Customer did not leave a comment.

JOHN TATE 
Rating:
5.0

Staff was very friendly and helpful

Jonathan Turgel 
Rating:
2.0

Trailer wasn’t cleaned or serviced. Had an electrical problem that drained my battery on my vehicle. When roadside service came out to make repairs the service technician was rude and degrading to me. Over all my experience with I haul was a bad one.

DAVID MYERS 
Rating:
3.0

Customer did not leave a comment.

Rose Rideauxx 
Rating:
4.0

Customer did not leave a comment.

Jerry Dubois 
Rating:
5.0

The minute we drove up the young man was out the door to greet us with a smile and a great attitude. In a day of lacking customer service he is the exact opposite, keep him, he is good. He was quick and efficient, answered my concern and was very friendly during the entire process. He could tell we were tired from our drive to Houston and back so he was quick but not pushy. When its time to rent again this will be my location of choice because of this young man.

Michael McCullough 
Rating:
5.0

Great service and very friendly

ANDREW GONZALES 
Rating:
5.0

the people at ET rentals were super kind a really helpful. they went out of their way to assist me.

MARK DIETZ 
Rating:
5.0

Customer did not leave a comment.

John Raabe 
Rating:
5.0

The lady name Kate she was very polite, very helpful on the process and when we returned the uhaul she helped us out a lot I recommend this place to anyone

celece shelton 
Rating:
5.0

Good customer service.

Juan Escobar 
Rating:
3.0

Customer did not leave a comment.

CHERYL COX 
Rating:
5.0

A young man named Michael was a very good representative for your company and made the process a pleasure.

Bill Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Andre Rendon 
Rating:
4.0

Customer did not leave a comment.

Ricky Gray 
Rating:
5.0

Customer did not leave a comment.

BRADLEY RATHBURN 
Rating:
5.0

Customer did not leave a comment.

Don Albrecht 
Rating:
5.0

Customer did not leave a comment.

scott eppler 
Rating:
5.0

Did an excellent job. Great experience

Scott Eppler 
Rating:
5.0

Keep doing what you are doing. I had another good Uhaul experience and have already referred my aunt who is moving next weekend.

CHARMAINE THOMPSON 
Rating:
4.0

Service rep who helped me was very friendly and informative.

Jack Stroud 
Rating:
5.0

Customer did not leave a comment.

RAUL LAINA 
Rating:
5.0

Customer did not leave a comment.

Leticia Floyd 
Rating:
4.0

👍🏻

Lana mitchell 
Rating:
5.0

Customer did not leave a comment.

JOHANNES PHILIP SCHWARZ 
Rating:
5.0

Customer did not leave a comment.

Donna Sumners 
Rating:
5.0

Customer did not leave a comment.

MIKE WADE 
Rating:
5.0

Great customer service

JASMINE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Denise Childers 
Rating:
5.0

Customer did not leave a comment.

Ishaq Williams 
Rating:
5.0

Customer did not leave a comment.

KENNETH MARTIN 
Rating:
5.0

very friendly and helpful. The young man is very hard working and attentive to the customers. Totally recommend this place. The asian lady is very helpful and always there to answer any questions, very hard working people here.

ALBERTO PANTOJA 
Rating:
5.0

Customer did not leave a comment.

JUAN HERNANDEZ 
Rating:
5.0

Continue on the course established by the folks there. Always a pleasure dealing with them.

Michael Peck 
Rating:
4.0

Customer did not leave a comment.

Pablo Negrete 
Rating:
5.0

Thank You!

DALE ADDINGTON 
Rating:
5.0

Customer did not leave a comment.

Sandy Robertson 
Rating:
5.0

See comment above. And the lady at I35 and Berry location needs more assistance. Took over an hour for her to even talk to us. There were only 4 people in front of us. Way too long. People are needing their equipment to get things done not wait in line for an hour. Especially to be told “you are at the wrong place”. When my email/online check in text says otherwise

ROBERT PEREZ 
Rating:
5.0

Customer did not leave a comment.

Jody Kincaid 
Rating:
5.0

Nothing. Everything was awesome :)

KATHERINE HARRISON 
Rating:
5.0

Customer did not leave a comment.

Louis Reyes 
Rating:
5.0

Customer did not leave a comment.

Larry Cardassi 
Rating:
5.0

Customer did not leave a comment.

William Strickland 
Rating:
5.0

I had to drive 30 mins to get the biggest truck available, but I’d do it again because of the customer service I received.

David Mercado 
No reviews have been submitted for this location.

Additional Services at this Location

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