Reserved a trailer with the expectation of going to an actual U-Haul in Riverside after paying for it online. Received a call and said I had to pick it up from this location, which was a self-storage place 10 miles farther out. Did the online check in to save time, but upon arrival had to give them all my information anyways so the online check in was a waste of time. They only have one girl working there and to wait a long time for her to finish with a customer picking up a truck. I will only rent again if I am picking it up from an actual U-Haul location.Marvin M.
Customer Reviews for E Street Self Storage
(Distribuidor de U-Haul del vecindario)
San Bernardino, CA 92408
(And Fairway Just North of Hospitality LN)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.-jue.: cerrado
- Vie. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HUGH F.
Extraordinario servicio al clienteDANIEL C.
My great experience with the location and staffCHENGPING C.
None the lady that works there was fantastic can't get no better then thatKaren C.
Everything was great, she was very polite and helpful. Everything was completed in a timely manner. The return was e even very timely and I was on my way home very quickly.Paul S.
This was not my pickup location, my location changed twice the day of the move, had to drive an extra 80 miles just to get truck and take to house to move, THEN YOU DID NOT HAVE MY APPLIANCE DOLLY WHICH MADE MY MOVE VERY DIFFICULT CONSIDERING MY FIANCÃ‰ IS SICK. I believe I was CHARGED FOR A DOLLY I DIDNT EVEN RECEIVE!DAMARIO C.
El cliente no dejó un comentario.LAVONNE S.
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.Thomas M.
Helpful and specific about rules. Great ðŸ‘ jobAlex R.
El cliente no dejó un comentario.Nancy M.
El cliente no dejó un comentario.DEBORAH R.
No suggestions. The rental experience was seamless.Josue L.
El cliente no dejó un comentario.Joey B.
This is the only Uhaul experience that met and exceeded our expectations. The lady that was there helped us and made up for all the bad experience we had previously. This is the way to serve the customers and make them feel like coming back in the future!ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'Ronaild R.
I had trailer at one location and was told last minute to go to another location. The supplies I ordered were at original location and had to make two trips to get everything I ordered.Christopher G.
The app is buggy. Delayed 30 minutes due to issues checking inMatthew T.
El cliente no dejó un comentario.RICKYCRISTIAN G.
due to low staff, my rental time was pushed back 1 whole hour. with the delay my whole time schedule had to be adjusted and in turn made for a very stressful and hectic experience. even with no contact, i still had to wait on staff. next no contact should be that.Neil C.
The girl who helped me was very friendly, very knowledgeable and make me feel very welcome.Jerry Z.
Very helpful and attentive an ease to return with no paperwork.jose M.
El cliente no dejó un comentario.David P.
Personable staff.Dain M.
Loose bolts on car haulerEsteban G.
There was no ramp in the truck. The photos made it appear that a ramp would be included. We were in trouble when we opened up the Uhaul and found no ramp and then had to figure out how to get the refrigerator into the truck with no ramp. yikes. Also the self-serve vehicle pick-up app was glitching. It was telling me I wasn't eligible even though I had a reservation for 8:30pm. Luckily I called and someone picked up right away. They were able to guide me past the glitch.Rolando R.
El cliente no dejó un comentario.Isabel S.
The staff at this location are amazing. Pick up and drop off were seamless and pleasant. It's a little more of a drive for me, but I would not hesitate to rent from this location again.David H.
El cliente no dejó un comentario.Michael B.
Very friendlyJackie B.
El cliente no dejó un comentario.terrence H.
El cliente no dejó un comentario.Mazen A.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Raynisha M.
El cliente no dejó un comentario.Sean B.
Rosio was great! Friendly, competent, thorough as well as just really nice. I will and have come back because of her great customer service and care!Roland R.
El cliente no dejó un comentario.Keshia A.
El cliente no dejó un comentario.Travon M.
El cliente no dejó un comentario.Sylvia Ann L.
Excellent service.Henrietta A.
Truck that I got was out of alignment and the front tires were worn down.Parsa S.
El cliente no dejó un comentario.Benny W.
El cliente no dejó un comentario.Mark B.
Cargo van needed interior dusting and wipe down of surfaces and cubby holes. Had a bad smell of damp wet dog. Pet hair covered both seats. Febreze and lysol didn't help improve the smell.Joey X.
Great customer service!Hector H.
El cliente no dejó un comentario.Roland R.
Uhaul policy states they are not responsible for over filling fuel. They should then provide vehicles with accurate fuel gauges. In my personal experience, I drove 15 miles. The gauge read F. I thought since I had driven the miles I should put some fuel in the tank. It took almost 4 gallons. This is not acceptable.Stella A T.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Rachel Y.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Irma S.
The way your company treated me, you don't need to improve anything. I thank you for doing a good job.Garlen N.
El cliente no dejó un comentario.Chad B.
El cliente no dejó un comentario.MICHELLE L.
Excellent Service. Thank you again for a very good rental experience.Christopher K.
El cliente no dejó un comentario.Adrienne G.
I had a great experience with uhaul. The lady at this location is really nice, very friendly, and extremely helpful.Patricia R.
El cliente no dejó un comentario.Irelia P.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Alex B.
Terrible experience!!! ... Picked up the truck for a long distance move (50+miles) and was almost out of gas. Then once my hired movers had loaded the truck the cables for the door broke and it took the tech close to 2 hours to fix (which cost me another $120 in moving labor) andthen just ended up cutting the cables which made the door hard to operate and mildly unsafe... Explained my frustration to the Rep over the phone and wasn't even offered any kind of discount or anything for my HUGE inconvenience... Live and learn I guess, last time I use U-haulJacob G.
Everything went so fast n smooth. Great customer service!Sabrina T.
The only issue was some trash was left in the back of the uhaul. Also the cab smelled as if the previous customer may have been smoking in the cab. Besides that it was a great experience.Richard B.
Very good service.....????????William T.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Porcha D.
Friendly and helpful staffAnthony B.
The Associate working here did a great job. She was very knowledgeable and fast.Joe D.
No improvement needed! Representative was fast, accurate, and very professional! Excellent example of customer service at its finest!JACOB S.
The customer service offered at E Street Storage was exceptional. The ladies were extremely helpful and professional. When we needed to extend the use of the uhaul we had an extra day they were able to accommodate us with no hassle. I would not hesitate to use this facility again.Sarah H.
El cliente no dejó un comentario.Donald G.
El cliente no dejó un comentario.Heriberto T.
The ladies were very helpful and they knew their stuff.DAVID S.
Excellent staffBill L.
El cliente no dejó un comentario.alfredo R.
Give them a code or something do they can drop trailer in lot . I was very late to work and nobody showed up until 9 am I talked to someone from uhaul they couldn't even get a hold of someoneRene C.
El cliente no dejó un comentario.emily M.
El cliente no dejó un comentario.Alexis M.
El cliente no dejó un comentario.Mary L.
Great personality peopleJose S.
It is more of a storage facility area for return was small, but it was fine. More lighting in drop off location needed.Rogelio C.
she was so nice 100 %juan G.
El cliente no dejó un comentario.Chris M.
The trailer would have been more useful if it had a loading ramp and a crank assembly to hold it up when disconnected and loaded!Jimmie M.
Friendly, courteous, and check in was prompt.Karen F.
El cliente no dejó un comentario.Clara V.
El cliente no dejó un comentario.Jimmie M.
El cliente no dejó un comentario.Enid H.
El cliente no dejó un comentario.MARIA P.
Fantastic service. Super friendly and efficient. Couldn't have been better.James N.
The truckshare website glitched several times, i was on hold over the phone foe nearly 15 mins only to be told there is nothing they could do over the phone. Phone operator extremely rude and would not wait for me to confirm i fixed the problem. Over all wasted 45 mins tryin to get in the truck. Next time might just go to the actual uhaul.Maya C.
nice lady and helpfullBruno D.
El cliente no dejó un comentario.ling K.
Your customer service was superb, I â€˜m grateful that you have the truck available for me move; as I only just had a couple of days to move out. Thank you, thank you, thank you.Julia M.
El cliente no dejó un comentario.Jose B.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.RIchard S.
El cliente no dejó un comentario.Dina K.