Customer Reviews for E Street Self Storage
(U-Haul Neighborhood Dealer)

164 reviews

1723 S E St   San Bernardino, CA 92408
(And Fairway Just North of Hospitality LN)

(909) 327-2874

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    Closed
  • Friday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm

Services at this Location:

Contact Us

(909) 327-2874

1723 S E St
San Bernardino, CA 92408
(And Fairway Just North of Hospitality LN)

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    Closed
  • Friday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alexis W. 
Rating:
1.0

Have to wait two hours for the person to show up. She lied about the gas level

MARCOS G. 
Rating:
2.0

Reserved a trailer with the expectation of going to an actual U-Haul in Riverside after paying for it online. Received a call and said I had to pick it up from this location, which was a self-storage place 10 miles farther out. Did the online check in to save time, but upon arrival had to give them all my information anyways so the online check in was a waste of time. They only have one girl working there and to wait a long time for her to finish with a customer picking up a truck. I will only rent again if I am picking it up from an actual U-Haul location.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

HUGH F. 
Rating:
5.0

Great customer service

DANIEL C. 
Rating:
5.0

My great experience with the location and staff

CHENGPING C. 
Rating:
5.0

None the lady that works there was fantastic can't get no better then that

Karen C. 
Rating:
5.0

Everything was great, she was very polite and helpful. Everything was completed in a timely manner. The return was e even very timely and I was on my way home very quickly.

Paul S. 
Rating:
3.0

This was not my pickup location, my location changed twice the day of the move, had to drive an extra 80 miles just to get truck and take to house to move, THEN YOU DID NOT HAVE MY APPLIANCE DOLLY WHICH MADE MY MOVE VERY DIFFICULT CONSIDERING MY FIANCÉ IS SICK. I believe I was CHARGED FOR A DOLLY I DIDNT EVEN RECEIVE!

DAMARIO C. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE S. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Helpful and specific about rules. Great 👍 job

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

No suggestions. The rental experience was seamless.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
5.0

This is the only Uhaul experience that met and exceeded our expectations. The lady that was there helped us and made up for all the bad experience we had previously. This is the way to serve the customers and make them feel like coming back in the future!ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'

Ronaild R. 
Rating:
3.0

I had trailer at one location and was told last minute to go to another location. The supplies I ordered were at original location and had to make two trips to get everything I ordered.

Christopher G. 
Rating:
5.0

The app is buggy. Delayed 30 minutes due to issues checking in

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

RICKYCRISTIAN G. 
Rating:
5.0

due to low staff, my rental time was pushed back 1 whole hour. with the delay my whole time schedule had to be adjusted and in turn made for a very stressful and hectic experience. even with no contact, i still had to wait on staff. next no contact should be that.

Neil C. 
Rating:
4.0

The girl who helped me was very friendly, very knowledgeable and make me feel very welcome.

Jerry Z. 
Rating:
5.0

Very helpful and attentive an ease to return with no paperwork.

jose M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Personable staff.

Dain M. 
Rating:
3.0

Loose bolts on car hauler

Esteban G. 
Rating:
3.0

There was no ramp in the truck. The photos made it appear that a ramp would be included. We were in trouble when we opened up the Uhaul and found no ramp and then had to figure out how to get the refrigerator into the truck with no ramp. yikes. Also the self-serve vehicle pick-up app was glitching. It was telling me I wasn't eligible even though I had a reservation for 8:30pm. Luckily I called and someone picked up right away. They were able to guide me past the glitch.

Rolando R. 
Rating:
4.0

Customer did not leave a comment.

Isabel S. 
Rating:
5.0

The staff at this location are amazing. Pick up and drop off were seamless and pleasant. It's a little more of a drive for me, but I would not hesitate to rent from this location again.

David H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very friendly

Jackie B. 
Rating:
3.0

Customer did not leave a comment.

terrence H. 
Rating:
3.0

Customer did not leave a comment.

Mazen A. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Raynisha M. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Rosio was great! Friendly, competent, thorough as well as just really nice. I will and have come back because of her great customer service and care!

Roland R. 
Rating:
5.0

Customer did not leave a comment.

Keshia A. 
Rating:
1.0

Customer did not leave a comment.

Travon M. 
Rating:
5.0

Customer did not leave a comment.

Sylvia Ann L. 
Rating:
5.0

Excellent service.

Henrietta A. 
Rating:
1.0

Truck that I got was out of alignment and the front tires were worn down.

Parsa S. 
Rating:
5.0

Customer did not leave a comment.

Benny W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Cargo van needed interior dusting and wipe down of surfaces and cubby holes. Had a bad smell of damp wet dog. Pet hair covered both seats. Febreze and lysol didn't help improve the smell.

Joey X. 
Rating:
5.0

Great customer service!

Hector H. 
Rating:
5.0

Customer did not leave a comment.

Roland R. 
Rating:
5.0

Uhaul policy states they are not responsible for over filling fuel. They should then provide vehicles with accurate fuel gauges. In my personal experience, I drove 15 miles. The gauge read F. I thought since I had driven the miles I should put some fuel in the tank. It took almost 4 gallons. This is not acceptable.

Stella A T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Irma S. 
Rating:
5.0

The way your company treated me, you don't need to improve anything. I thank you for doing a good job.

Garlen N. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Excellent Service. Thank you again for a very good rental experience.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Adrienne G. 
Rating:
5.0

I had a great experience with uhaul. The lady at this location is really nice, very friendly, and extremely helpful.

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

Irelia P. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Alex B. 
Rating:
4.0

Terrible experience!!! ... Picked up the truck for a long distance move (50+miles) and was almost out of gas. Then once my hired movers had loaded the truck the cables for the door broke and it took the tech close to 2 hours to fix (which cost me another $120 in moving labor) andthen just ended up cutting the cables which made the door hard to operate and mildly unsafe... Explained my frustration to the Rep over the phone and wasn't even offered any kind of discount or anything for my HUGE inconvenience... Live and learn I guess, last time I use U-haul

Jacob G. 
Rating:
5.0

Everything went so fast n smooth. Great customer service!

Sabrina T. 
Rating:
5.0

The only issue was some trash was left in the back of the uhaul. Also the cab smelled as if the previous customer may have been smoking in the cab. Besides that it was a great experience.

Richard B. 
Rating:
5.0

Very good service.....????????

William T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Porcha D. 
Rating:
5.0

Friendly and helpful staff

Anthony B. 
Rating:
5.0

The Associate working here did a great job. She was very knowledgeable and fast.

Joe D. 
Rating:
5.0

No improvement needed! Representative was fast, accurate, and very professional! Excellent example of customer service at its finest!

JACOB S. 
Rating:
5.0

The customer service offered at E Street Storage was exceptional. The ladies were extremely helpful and professional. When we needed to extend the use of the uhaul we had an extra day they were able to accommodate us with no hassle. I would not hesitate to use this facility again.

Sarah H. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Heriberto T. 
Rating:
5.0

The ladies were very helpful and they knew their stuff.

DAVID S. 
Rating:
5.0

Excellent staff

Bill L. 
Rating:
4.0

Customer did not leave a comment.

alfredo R. 
Rating:
5.0

Give them a code or something do they can drop trailer in lot . I was very late to work and nobody showed up until 9 am I talked to someone from uhaul they couldn't even get a hold of someone

Rene C. 
Rating:
3.0

Customer did not leave a comment.

emily M. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Great personality people

Jose S. 
Rating:
3.0

It is more of a storage facility area for return was small, but it was fine. More lighting in drop off location needed.

Rogelio C. 
Rating:
5.0

she was so nice 100 %

juan G. 
Rating:
1.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

The trailer would have been more useful if it had a loading ramp and a crank assembly to hold it up when disconnected and loaded!

Jimmie M. 
Rating:
5.0

Friendly, courteous, and check in was prompt.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Clara V. 
Rating:
5.0

Customer did not leave a comment.

Jimmie M. 
Rating:
5.0

Customer did not leave a comment.

Enid H. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Fantastic service. Super friendly and efficient. Couldn't have been better.

James N. 
Rating:
5.0

The truckshare website glitched several times, i was on hold over the phone foe nearly 15 mins only to be told there is nothing they could do over the phone. Phone operator extremely rude and would not wait for me to confirm i fixed the problem. Over all wasted 45 mins tryin to get in the truck. Next time might just go to the actual uhaul.

Maya C. 
Rating:
5.0

nice lady and helpfull

Bruno D. 
Rating:
5.0

Customer did not leave a comment.

ling K. 
Rating:
5.0

Your customer service was superb, I ‘m grateful that you have the truck available for me move; as I only just had a couple of days to move out. Thank you, thank you, thank you.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
No reviews have been submitted for this location.

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