My reservation for the 24h service was cancelled without any notice and this caused my whole plans to be changed and i had to pay 100$ extra to the people whi were helping menwith moving. Also, I had to go pick the truck at another shop that was 30mn axay whilenthe one i booked was just 10mn away from my place. The oberall process Â´eed to be reviewed as well as there are too many unknown informations before you can get the keys to your vehicle.Malick D.
Customer Reviews for E N E Auto Vente Inc
(U-Haul Neighborhood Dealer)
Montreal, QC H4K1M7
Servicios en esta ubicación:
- Lunes9 a. m. - 6:30 p. m.
- Tue–Fri9 a. m. - 6 p. m.
- Sábado9 a. m. - 3 p. m.
- 12/13/2022: 2:00 p. m. - 6:00 p. m.
- 12/20/2022: 2:00 p. m. - 6:00 p. m.
- 12/27/2022: 2:00 p. m. - 6:00 p. m.
- 1/3/2023: 2:00 p. m. - 6:00 p. m.
- 1/10/2023: 2:00 p. m. - 6:00 p. m.
- 1/17/2023: 2:00 p. m. - 6:00 p. m.
- 1/24/2023: 2:00 p. m. - 6:00 p. m.
- 1/31/2023: 2:00 p. m. - 6:00 p. m.
- 2/7/2023: 2:00 p. m. - 6:00 p. m.
- 2/14/2023: 2:00 p. m. - 6:00 p. m.
- 2/21/2023: 2:00 p. m. - 6:00 p. m.
- 2/28/2023: 2:00 p. m. - 6:00 p. m.
- 3/7/2023: 2:00 p. m. - 6:00 p. m.
- 3/14/2023: 2:00 p. m. - 6:00 p. m.
- 3/21/2023: 2:00 p. m. - 6:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Terrible customer service, had to wait 15 minutes to pickup the truck and no staff was available for drop-off (we waited 10 more minutes before he showed up). We also had to argue about the gas level and I was suppose to receive a 5-10$ rebate that I never got. All in all terrible experience.Renaud B.
I chose to the over counter service, and they rep called me and pushed me to do it online because his main business is to sell/repair cars. He said that 99% of people do it online and I should do the same. If that was the case, you should not offer the over the counter service and just have one option at the time of booking. In addition, at the time of booking I specifically said that I did not want any insurance. However the rep never asked me anything about it and still charged me a 18$ fee for without properly questioning me. I would never deal with this local toon again.Vinh Van L.
It was not easy to find the location, I recommend using a big u-haul sign to help customer to find this place easilyAhmed Mohamed S.
Hello truck was fine but the place was quite shady. The garage owner did not inspect the truck before or after with us. The bag of blanket was also torn and looked overused.David P.
El cliente no dejó un comentario.Roberto M.
El cliente no dejó un comentario.MUSIBAU A.
El cliente no dejó un comentario.Gerry H.
Le monsier etait impolis et voulais un surplus sans raison, j ai mis l essence plus que j ai consomÃ© avec des phoen preuve Arrogant et complÃ¨tement non respectueux Mauvaises intentions dÃ¨s le dÃ©but de la locationKamel N.
El cliente no dejó un comentario.Eric C.
Is very expensive, I pay more $39 and I don't no for what, call and tell me is for gas, I say is full and and coming beforeJAVIER A.
the gentleman was very nice to me and took the trouble to explain the procedure to me since I was renting a truck for the first time.HÃ©lÃ¨ne R.
Safety protection plan was added even though I chose not to when reserved the truck online. Yes, the owner/manager confirmed with me orally together with other costs before added it to the bill, it's still inappropriate as I already waived it when reserved and checked in.Yanchen L.
Easy pickup and drop off. Nice workerDonel M.
It was a dump! The exterior looks like an abandoned lot, garbage everywhere. Inside looks like a hoarder lives there. Super unprofessional. The person who served me was competent however took 10 minutes to find the keys that were on the desk. It felt awful to be in a place like that, especially since you had no available trucks 3 minutes from my home. I have a picture of the outside if you want to see it.Nancy B.
El cliente no dejó un comentario.ADEEL R.
Thanks for the men at 12040 laurentienne ville Saint-Laurent MontrÃ©al.LAMIA B.
El cliente no dejó un comentario.Sean S.
I will say nothing everything was excellent good serviceRafael Z.
Great services: Dave the manager store! The truck is clean and the condition is perfect. I would highly recommend this company to everybody. Great truck, great people, great price. Excellent service!! Excellent experience. Keep up the great service! ¡Gracias!Kim Dinh H.
There was a18$ charge CDW, that I did not ask or consent to. The customer service was below par. I have email to signify my opposition to the charge and ask that the amount be credited to my card. Will oppose payment to my credit card company if necessaryAlfred G.
El cliente no dejó un comentario.Abdel E.
El cliente no dejó un comentario.Guillaume M.
El cliente no dejó un comentario.Luc M.
El cliente no dejó un comentario.Benoit T.
Final bill was not clearTIJO T.
El cliente no dejó un comentario.Jean-Philippe R.
Customer service was very poor. The guy on the desk doesn't know how to talk with the clients. Another thing he send us two different locations to pick the truck we were waiting for an hour then he called us and send another location. Then he's saying like it was our mistake I mean seriously you mailed us the location to pick the truck and we went their and there was no one and after call sending us another location and shouting on us really great thing. Will never like to use your service thanks alot for your experience.Ravinder S.
El cliente no dejó un comentario.Barbara J.
Today I was treated badly by one of your employees, he told me "I don't have time to talk to you", he was yelling and he overcharged me for the cost of fuel even though I told him to explain to me how he calculated the cost of the used fuel but he answered me rudely and I am very disappointed with the treatment of his employees, it all happened in Saint Laurent, Quebec MontrealJaime K.
Very good price tooKaramjit S.
The location is a disaster. No space as cars from Adjoined mechanic garage are parked all over the lot. Representative not very knowledgeable or attentive. Caused us a lot of wasted time and money waiting around.John M.
le service etait bon .abdelhakim G.
- The truck I ordered not available. - the man working didn't use the order I did online - I took the truck late - besides the man was kind and respectfulANES B.
El cliente no dejó un comentario.Abrahim F.
The operator (ENE) was very professionalDaniel L.
El cliente no dejó un comentario.TINSLEY G.
I was very satisfied overall. The owner is very customer friendly and flexible. I would suggest to increase the number of vehicules available.GERARD B.
El cliente no dejó un comentario.TOLGA S.
Great service, but in late January I was surprised to see no snow brush or ice scraper in the vehicle!Jonathan S.
awful location, dirty truck, over pricedMarc H.
El cliente no dejó un comentario.PIERRE M.
El cliente no dejó un comentario.Nancy C.
Ce n'est pas intÃ©ressant, il ya beaucoup de surprise, on m'a facturÃ© 2 fois, Ã©vitez lesWilguen P.
The office is not visible and it was so hard to know even if there is an office for the location. signage is not much visible for the location, process of doing the check in on line is lengthy and at the end I needed to find the office to collect the key. One plus point, the guy who assisted me in the office was helpful and explained to me what to do and how to return the car.Amer A.
Did not respond calls, and the van is not ready for the appointed time. The worst was not even noticed there is an order! I have to wait for 45 mins. And I lost my appointment. The person has attitude! I feel sorry to write such comment! Is not good for him!Calvin C.
El cliente no dejó un comentario.Abrahim F.
El cliente no dejó un comentario.KWAMI S.
Excellent service at the location but the problem was the truck, there was a water leak. Many things got wet that day when I was moving between apartments.CARLOS GIOVANNI V.
El cliente no dejó un comentario.Raffaele S.
Loved location and Indian gentlemen owner! very kind helpful and knowledgeableTatjana S.
El cliente no dejó un comentario.CHRISTIAN C.
Very bad service, personnel was rude, charged my credit card different from the receipt. I would never ever rent from this location again. I strongly dont recommend this location to anyone.JEFFERSON E.
RÃ©servation plus que stressante, changement d'heure et d'emplacement de prise en charge sans m'aviser ni par mail ni par tÃ©lÃ©phone Personnel au tÃ©lÃ©phone, plus qu'incompetent et trÃ¨s impolie, sais la derniÃ¨re dame (probablement arabe vu son accent) qui a fait correctement son travail et a Ã©tÃ© respectueuse et trÃ¨s serviable..Kawtar E.
The owner called me and left me a very agressive voice message, and was continually agressive in our callKasim H.
El cliente no dejó un comentario.Tzemach Z.
El cliente no dejó un comentario.ibrahima D.
This pick up place was simply unprofessional.Ahmed S.
J'avais demandÃ© un camion pour 9h00 et j'avais fait on prÃ©-enregistrement en ligne afin que tout soit prÃªt et fait quand j'arrive et malgrÃ© cela, j'ai obtenu mon camion Ã 9h50. C'est prÃ¨s d'une heure de retard... Je ne pense vraiment pas louer avec UHAUL Ã nouveau.Felix D.
El cliente no dejó un comentario.CHRISTOPHER T.
El cliente no dejó un comentario.LUCIANO T.
I did my online check-in and I assured the van is available. Then, when I arrived at the location, I was delayed 1 full hour to pickup the van because they failed to close the contract of the previous client! I had to re-schedule my move time which it was not a pleasant experience with the building management!Ammar I.
2 hours delay. No excuse. No compensation.Jean-Francois S.
Stop scamming yours customers and invest in a better customer service i will never never do business with you guys U-haul are scams artistsALI K.
He gave me the truck dyrty. The breaks was poor and dangerous. I cut my time for the location because of the brakes. He took 25$ on my credit card saying for clean up. I don't understand his thinking. I am very desapointed. I used to make location with Uhaul but this time was very bad with the owner. He is not a good manager. Jeanet CesarJEANET C.
They really provide great service. By far the best UHaul experience I have had so far. Dave is super friendly and helpful.JAN Z.
El cliente no dejó un comentario.StÃ©phanie D.
firstly, the gentleman from the place 12040 laurentien is not welcoming and the place is very dirty, he delivered the very dirty truck to me and showed me any small details that you need a magnifying glass to see, and he strongly suggesting insurance even though I have my own insurance. I was away for about 2.30h. just for a little transport, i came back he looked at the passenger seat and told me it's dirty, usually he charges $ 25 for cleaning, there is no one who touched that seat, he gave it to me dirty, i parked the truck 2 cars behind the place where i picked it up, he was too angry how i didn't park it in the same place telling me he is charging $ 5 for that but he'll give it to me for free. Finally it was a very bad experience, first and last time, I was stressed throughout my trip not to have dust on the truck because he will charge me for that. Finally he made me wait 20 minutes and each time I asked him for the bill, he did not answer me. Finally told me the amount and told me he will email it to me.ELIAS N.
El cliente no dejó un comentario.XX S.
Put straps in the truck to help customers secure their goods .CHRISTOPHER T.
El cliente no dejó un comentario.ANGELO F.
The office is not clearly identified. I had to find who was working for u-haul in the driveway and i side the building. The office is a complete mess. The truck is old but was clean and we were able to do what we needed it for. I choose this location because it was near but would prefer a more professional location in the future.Luc M.
El cliente no dejó un comentario.Fiston Ikwa Ndol M.
I read a lot of bad review about this location, however I can't complain. The service was fast, around 10 minutes to setup the contract and check the milages with the owner.Giammario F.
No side mirror was not inform before I got there. Had no choice to take the truck people where waiting to help load it. Very unsafe and dangerous to drive. No service to compensate me. Never again with UHaulLouis S.
El cliente no dejó un comentario.YASSINE E.
Will not use this location againROBERT L.
There was no right side mirror on the truck. Inside was dirty and smelly. There was only 1/4 of gas. Personnel at the desk was rude and was not listening.Martin L.
The fuel range was at 1 1/4 and the guy there (ENE S) asked to bring it again at 1 1/4, and when I said it's not easy to determine how much I should put, he said "it's u-haul, and not me", and after returning it, he asked about the fuel range, and when I told him "u-haul has my credit info, they can deduct any changes" he asked for extra money in cash for the fuel, which I found it weird! Not professional at all.Mohammad H.
El cliente no dejó un comentario.Andrew G.
very dirty vehicle.SAMMY A.
El cliente no dejó un comentario.Patrick L.
The pick up and drop off location was changed on me twice! I was charged extra for no reason. When I received the truck, the gauge indicated empty and I had 5 miles before empty. Truck displayed. The employee at pick up marked it at 1/4 of a tank. And only changed it after to 1/8.. the truck was not in good working condition. The wiper blades do not work. The wiper jet was not working either. The truck was buried in snow and I had to shovel the truck out of a snow bank. This is the worst service ever!!!!!!!Nathan L.
This was by far my worst ever rental experience. U-haul changed pick up location 1 hour prior, the new location did not have any available truck, the representative at 1150 decarie montreal was not helpful at all. He didn't even call other dealers or uhaul for help and askede to contact uhaul myself. After 2 hours of calling and waiting on the phone I got another truck at another place. I went to pick up my car and it was towed so I had to lay 116 cad because of your mistake which made me forgot I had to relocate my car. Please do not make a reservation when there aren't enough trucks available. Was Last time at uhaulAMIN S.
Cons: no dolly available despite ordering online, scarce parking space, icy. Pros: friendly serviceFlorin M.
El cliente no dejó un comentario.Marie-Antoine F.
There was a sofa in the truck that I have to remove and put back in when I came back. The truck was park on a street 2 blocks away because of road works. A neighbor came to me to complain about the truck parked in front of his house since 2 weeks.Simon-Pierre H.
El cliente no dejó un comentario.Emilio Fernando D.
El cliente no dejó un comentario.Ambroise P.
The garage manager was 1 hour late and I noticed that I was charged 10$ more it should beKarym R.
The locationPeggy B.
Ã‡a sent mauvais Ã l'intÃ©rieur du vÃ©hicule. Le reprÃ©sentant est trÃ¨s lent, prÃ¨s d'une heure pour prÃ©parer le contrat.ABDELMAJID M.
El cliente no dejó un comentario.Leila N.
Bad customer service at the place and I even called customer services and they HangUp on me!!! Very disrespecteful!!Kenny M.
El cliente no dejó un comentario.LUC D.
The service was good Gentleman was fairThaer A.
SEND them to ANOTHER LOCATION! I had reserved for 9 a.m. No one was there; the place was closed. I called the different number on the window 10+ times, and even went to businesses next door to try to contact the owner. He arrived at 10 and it took him a while to settle in. The truck I'd reserved was present, but it had not been processed from the previous rental, so he could not give it to me. He needed to call his supervisor to resolve the previous issue, wasting even more time. I finally got the truck, used it and then returned it a bit early. Once again, there was no one on site, but a note saying "back in 10". I had to call and leave numerous messages, only to get a call back to say he'd be back in 10 minutes. So, more wasted time!! At that point I thought of just leaving and brining the truck to another location, or simply dropping the keys in the box and taking off. But he finally arrived. The last issue I have is that while I had used a credit card for the initial transaction as required, I indicated that I wanted to pay with my debit card, but his machine did not work and I ended up having to use my credit card anyway. While all these things may happen individually, and are perfectly understandable, the fact that they all occurred in one single transaction is absolutely ridiculous!!! There seemed to be an obstacle every step of the way! All in all, it was more complicated than it needed to be for no reason whatsoever. I will never, ever be returning to that location.Evanthia K.
I appreciate the flexibility and how fast to find urgent solutions.This was a very good experience.The phone line for calls sometime very busy, need improvementsMarie Goretti H.
I hade an issue to self return, I would take picture of the dashboard but it would not let me continue. I had to go so I dropped the key then contacted uhaul through live chat and sent the dashboard picture but I am currently contesting my receipt because I got charged for 2 periods when I only kept the truck for 4 hours! My experience was good until the trouble to return and I hope this will be fixed very soon.Melvin H.