The site is great and very clean. The u-haul app had several issue and represents a minimum viable product. The app is a mobile app with mostly web components and that is fine for cross platform and all. I had to go in and out of the check in process 5 times to get the app to upload the camera photo of my mileage and gas. Several rental services in the US alone have better checkin/checkout processes in app. Not with standing unlocking/starting/parking integration with the app the remainder has to be quick and clean. It is not at this point.Karl L.
Customer Reviews for DVBS
U-Haul Truck Share 24/7© Location
Robinson Township, PA 15136
(Located at the rear of the property)
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. Siempre estamos abiertos en tu smartphone con Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was a horrible experience. It took 45 minutes to navigate the site just to get the key code. The site was malfunctioning. I will never do self service again. I would not recommend this to anyone. Customer service was helpful though.Brandy L.
Make sure truck is properly runningDarrin J.
You need to shut down the McKees rocks location and you need to fire whoever the first rep I talked to who changed my reservation. It would not let me mobile pick up and I had to drive all around the city and out here to get one just for the confirmation she sent me not to workBrent V.
Worked well, a clean up of the larger property surroundings would give a better safety feeling. I would not want my daughter going there after hours aloneThomas B.
While I hopefully will not be moving again, even if I do I will not book with U-Haul ever again. This was the first time I was forced to utilize one of your self-service locations and it was an absolute nightmare. Your online booking is terrible, and defaulted me to a location thirty miles away, despite closer locations being listed as available. I was able to change to a closer location, but sadly that led to further frustration being the self-service. Despite preloading photos of my driver's license, I was prompted to do it again upon reaching the self-service location - which proved a pain since I had no data coverage there. I had to walk to the nearby highway each time I was prompted to upload anything. But that all pales in comparison to what happened nextâ€¦ I was informed that I needed further verification before the keys could be released. I did not appreciate having to waste nearly half an hour scrambling to figure out this process, not to mention waking my mother up so she could answer the phone to â€œverify meâ€. For the prices you charge your customers deserve an employee on site to help navigate the process to ensure an already stressful moving day isn't exacerbated.Jareth N.
El cliente no dejó un comentario.JUDY M.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.Gavin M.
El cliente no dejó un comentario.Joshua C.
I originally placed a reservation for a bigger u haul and to be able to drop it off at a different location. I was called by a representative and told that couldn't happen. Don't allow reservations to be held for one item but then take it back. I needed the bigger u haul and had to make extra trips because of it.Collin M.
You should let people know when they rent the vehicle that you will require pictures of interior, exterior, mileage and gas when the vehicle is returned.. I had returned the vehicle, locked it up then while doing the return realized I had to go back over, unlock it start it get the pictures you required. It was just a little annoying having to go back and do those things where if I'd of known I would of started the return before exiting and locking the vehicledavid C.
Great serviceAldo P.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Don W.
There's way too many hoops to jump through with the check in and return process. I feel that it can be majorly streamlinedJon H.
Have a customer service agent present. We had to do all the work and receive no discount for doing their. Your app did not work, when I called customer service they told me not to use the app to look up U-Haul on the web. Nothing work better than dealing with someone face to face!John K.
This review is not specifically for this location but for the U-Haul application for picking up and dropping off. This application is never guaranteed to work. It took over 20 minutes for pick up and drop off because it kept freezing and would have to re-do the same steps over and over again. Very frustrating process without a quick telephone number to call from the screens you are on to speed up the process or when the app does not want to load.Amber S.
El cliente no dejó un comentario.Kristy T.
Truck that was rented was muddy on the fenders (looks like it was driven through a bit of mud) and the cargo area has mud on the floor.Brandon C.
Dont advertise 19.95 when its over 100 in reality.CHARLES M.
Very goodPraveen G.
People were having trouble turning in keys. Contacting customer service was frustratingGina S.
Horrible experience it took over 45 minutes just to get the truck. Truck had about 1/8 tank of gas at pickup. Would definitely not recommend U Haul where you couldn't deal directly with humans.William H.
Let the customer know they will basically be doing your job for 20 min before pulling away and again after dropping it off. We have to be the one checking over the truck and taking pics typing stuff into your phone. Meanwhile you gave all the info over the phone. Its time consuming. I was not told we would have to do all of that ourselves when I spoke to the person a week before renting it. We should get a discount for the time put into the do it your self pick up. Plus when I reserved the van I put in for a dolly and moving blankets. Neither items were in the van. I hope I wont be charged for it....?Christine H.
the mobile cell pickup was not easy. I could not get the app the work and needed to call for assistance. I got great assistance but it cost me valuable time.John C.
Terrible experience! I was triple charged for Truck Rent. they give quotes differently and charge differently. This location is NOT staffed which is not listed online and their locks do not work. Everything is done online or over the phone. Buyer beware!Bilal A.
Get rid of the mobile pickup. It is more of a hassle than I would prefer to go through when renting a vehicle. It took me 30 minutes to navigate the mobile process where if I was working with a human I would have been in and out. Then when I tried to return the vehicle the location services would not pickup my location. I spent 25 minutes on the phone waiting to be helped by a customer service representative. I am going to Ryder next time.matthew M.
One tire of my rental truck had a hole cut into the tire. Not a good way to start a move. Location is not monitoredKieran E.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Kevin K.
the vehicle smelled like smoke. previous user(s) must have chain smoked their entire ride. yuck.Jesse W.
El cliente no dejó un comentario.Shawn M.
The people at this location are all super !!! 5 starsKEVIN K.
At first glance, the cab was clean. However, upon further inspection there were broken finger nails and trash inside. There is also an issue with the driver's side door that prevents it from closing appropriately without the use of force.Michael M.
El cliente no dejó un comentario.Raghavendra Deep A.
Create an app to pick up and return the vehicle. The site gave me multiple error messages and delayed the processRob Y.
The cab and box were dirty. No dolly or moving pads. In side of windows need cleanedJOHN M.
El cliente no dejó un comentario.Aare K.
El cliente no dejó un comentario.Michael V.
right rear turn signal was not working.JOHN M.
Truck was dirty had an Indian mess would shift out of first very very bad experience will never went from U-Haul againKeith C.
El cliente no dejó un comentario.Kahlena E.
The truck was covered in mud, dust, and garbage. The windshield was cracked. I couldn't get ahold of anyone and spent 2 additional hours calling with no answer. I would never recommend this location to anyone I care about.Tiffany H.
Not having to wait on hold for over an hour whenever trying to return the vehicle because your website is down would be a good start.Samuel W.
I have one closer to me but this place always clean and friendlyTimothy B.
The app does not work properly. I have used this service twice in the last couple of weeks. Both times it did not work. I know its snow weather, but the inside of the trucks are not cleaned out. It doesn't bother me at all but it looks bad as the last user. Also, the truck I rented had a huge crack in the windshield. Seems like a safety issue. Not sure if it is but it made be a bit nervous.DEBRA A.
Several days after returning the vehicle the same day and only driving 23 miles, I was charged over triple the amount of the rental. After about 6 phone calls and several emails I'm still working on all of the billing issues, but this rental has been nothing short of a complete nightmare. I have one of the charges disputed through my bank. I will never, ever rent from this location again!Kelly S.
Windows could use a cleaning on the insideJohn M.
I have used this location many times over the years and have all ways had a great experience. The owners are great and the service has always been top notch. However this time having to do the online self rental was a terrible experience and I will be looking for other options in the future to rent trucks. This is in no way a reflection on the owners of the original business. They have always been excellent as previously stated.Brandon B.
Placing a mobile self service only station in an area of near-zero data connectivity really was not very. Took over an hour to take out a reserved truck and almost equally long to return it thanks to frequent disconnections while loading the webapp, resulting in having to start the whole process over multiple times. Recommend relocating the station to a better-suited location or installing an actual store there.Edward D.
El cliente no dejó un comentario.Emery Y.
El cliente no dejó un comentario.Michelle L.
The pick up process was atrocious. First off, I was not told that the phone would need to be at the location in order to pick up the truck. (all information was under my father's name except phone #) Second, once I got there and we finally got everything caught up we had to verify identity with documents that nobody would have with them at the pick up (NOBODY CARRIES THEIR PASSPORT OR LEASE AGREEMENT WITH THEM TO PICK U P A MOVING TRUCK??) - So we had to wait in the freezing cold rain for someone to call someone else to confirm we were there because it would not accept either of our phone numbers. Terrible pick-up experienceAyla A.
El cliente no dejó un comentario.Lester S.
This was my first time doing this strictly online. I had some issues but that may have been my phone. Once at the location it took me about 20 minutes to complete the process and get moving. Again I have an old phone and this was the first time that I did a rental without a person.Jackie M.
I took pictures of gas Guage before and after . I'm being charged almost $8 , there's more gas in when I dropped off. Not happy!Michelle L.
This was my first online checkout and I felt the experience of taking so long to complete steps and taking pictures multiple times made me feel I should have picked up a Uhaul truck at a local dealership! The error message on the online site even with correct information made me regret . I don't know if everyone is experiencing this way with online check outUttara D.
El cliente no dejó un comentario.Michael R.
The self serve experience is ok. I would think the cost would be a little cheaper than what it was since there are no employees and very little overhead. At the end of the day the self service route wasn't that badJeremy P.
The â€œquick & easyâ€ check in with my phone was anything but easy. Took over an hour to get the code for the lockbox for the trucks keys. The customer service phone number was painfully slow. However the issue was rectified once we spoke to the customer service rep. Another customer was having difficulty also while we were there. He arrived before us and was still there when we drove away.Amy B.
Would be nice if people were told in advance we needed some alternate form of ID like calling a friend, work, or passport.Anthony N.
They need to have a machine in case your phone dies like mine did and cameras to verify returns. That process is awful.Lakisha H.
El cliente no dejó un comentario.BRIAN R.
Online pickup was tedious, multiple steps and took longer than expected to get verfied and on the road. I also had issues with online drop off, wouldn't upload my picture of the odometer, so I had to use a different phone and it still didnt work the first 3 times I tried to upload the picture. Everything but the online experience with the app was good, but the time spent picking up and dropping off took collectively over 45 minutesPatrick F.
Far too expensive. UHaul's estimate for my trip--driving fewer than 20 miles--was $81. Upon checkout, the total charge was $127. In the future, I'll use a different rental company.Roberta M.
I have posted my concern regarding safety check of equipment/truck. This is second case of poor safety checks on my reserved trucks with uhaul, this presents grave risk to renters and others.Pankaj S.
Mobile application is not allowing to change the mileage while taking truck and it set the tone for the final bill. Initial mileage in mobile application was way less than original in Truck and towards the end it calculated bigger bill than I utilized. I didn't get call from customer service on billing issue as promised in 48 hours. Feels like it is cheaper and better to go at Homedepot and other places and rent a truckVinaykumar P.
El cliente no dejó un comentario.Don V.
El cliente no dejó un comentario.KEITH S.
El cliente no dejó un comentario.NATASHA M.
El cliente no dejó un comentario.Kelly B.
Terrible check-in experience. Web-site did not work and customer service took 30 minutes to return my call. Location had nothing to do with it! Not a good experience over-all.RHYAN LAWRENCE B.
El cliente no dejó un comentario.Robert R.
The location was good. The location person we spoke to for support was great. The online reservation/ account sept up steps was HORRIFIC and took an hour as it did not work correct the first time we created an account. In addition to the mess the number of pictures to take to get the truck and to return the truck was excessive.john C.
The no contact process was hard to navigate. It took a lot of time to figure out.Alec P.
It was pain to get the keys for the truck from lock box. And system error on your end trying to return truck. Took pictures of gas and mileage .NICHOLAS M.
El cliente no dejó un comentario.Michael S.
The location was fine what wasn't fine was the self-access on both the pick up and drop expereince. Moving is stressful and using Uhaul made it even more so. When we got there and opened our account there was no option to pick up truck so we had to call the service number. We were on the hold for over an hour. Once we finally got someone it took a half hour to even get it up and working. We had people who were helping us move waiting at our house for that entire time. On top of that, we werent the only one with issues. There were multiple other people picking up a truck there and all of them were having issues with pick up. Then when we went to drop it off it asked for a photo of the dashboard. We kept taking photos and it would just loop us back to the same page. We were doing this within the app then finally tried doing it from a web browers and it finally worked. This was the most frustrating expereince I've had throughout the move. We will never use Uhaul again.Josef K.
I had very serious problems with the website, and no one was available to help me. If no one is there to answer the phone, please leave a recording letting me know what to expect, rather than letting the phone ring indefinitely. I say this location is average because I expect that most or all locations are the same during COVID, with little to no option for human contact. I will not be using any UHaul again until I hear that the website experience has improved. It was an awful, awful experience that took an hour and a half to check in and I'm telling everyone I know to stay away from UHaul until this is improved. I've had years of good experiences with UHaul, and this past weekend was a disaster. I don't blame the owners of this location. It's completely a website problem that I'm sure comes from UHaul overall. There were two other sets of customers with me in the parking lot who had the same problems and were also very frustrated and angry.Rebecca A.
your new ez pick up system has serious glitches. we were to pick up van at 5 pm and only through U-Haul phone assistance were we able to secure van 2 hours later. This caused much unecessary for my wife who was in tears thinking we would have to load up two vehicles' to take our son's stuff up to Kent State. The representative from uhaul customer service was most helpful and understood our stress. I told her and the manager of the uhaul location we used that this is not a user friendly system at all . there should be an instant connection from the kiosk to walk the customer wanting a vehicle where time is critical. at this point it's all about customer service as the sale has already been made. Dropping off was also a problem and I had to leave work and go in person to the said location and make sure everything is settled properly. The manager was very helpful and assured me that things will be taken care of. This system needs to be user friendly or you will lose customers. If we are to even consider using uhaul again we should be comp ensated for our trouble say with a one time free rental as we have to pick up our son from school when he is done. We'll see if uhaul really cares about customer service or not!Derek C.
The Auto House is a top notch family owned business!! Not only do they do uhaul rentals they also have a store with other vehicle related items like bike racks and cargo carriers.Shelby D.
I waited 20 mins to be given the code on my cell in order to open the key box. Everything else was good though. It was clean. Easy to return.Kristen H.
Using the mobile app for check-in and out seemed convenient but had issues uploading the pictures through the app. The is no easy way to contact help and had to wait 15 minutes for someone to help once I figured out how to contact uhaul.Michael C.
I had trouble with the Uhaul app during check in. It would not upload the photo for the odometer and gas. I had to use the web login in order to complete the check in.Edward R.
The U-Haul app caused a LOT of frustration -- it failed to be able to fully process the pickup AND return of the truck, which required me to spend about 45 minutes on the phone confirming that all was okay to pick it up and that a return was fully processed. It may have also cost us more money because I was not able to run through all the steps in the app. (**It'd be nice to see some compensation for this trouble**). Having said all that: The Auto House did a GREAT job fulfilling everything requested/needed and I recommend this place to customers.Alex B.
Not having the option to complete the interaction without use of the 24/7 truck share/app was annoying. I was having a lot of difficulties with the app and there was unfortunately nothing the shop could do to help meJoseph M.
You mobile check in/ pick up service is horrible. You need a more efficient way to do it. I am all about making thing easier but your mobile site is very flawed. It was unable to detect my location and then had issues scanning the barcode to verify location. Addition I when I was uploading pictures of vehicle damage the system timed me out and I was forced to start the process over. Also has issues with location verification upon return. Your process isn't user friendly.Spence J.
Make the instructions for picking up the key clearer and put the phone number just in case the phone instructions don't go well like in my situation. But Tiffany was an angel on the phone and guided me thru. Everything worked out! Dios los bendiga.MARLA K.
El cliente no dejó un comentario.Bryon A.
Easy overall experienceShannon U.
I would have liked to do some of the process beforehand. Also, you didn't tell me all the fees when I signed up. Otherwise, everything turned out well for what I needed.Lisa K.
Your app is incredibly buggy and impossible to work with. I can't take pictures of the odometer when required. When I do, the app won't let me proceed to the next step when returning the truck. Please fix your app so future customers won't have to deal with such problems.Jason S.
They have the most organized an polite people of any business I've delt with in the past. Top shelf for sure!!!Robert M.
Quick and easy experience!Wyatt S.
El cliente no dejó un comentario.Martin A.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Mehul B.
Nothing, perfect setup!!!paul L.
El cliente no dejó un comentario.Kyle F.