The location was adequate. Glad it wasn't raining. My issue was with the uhaul App. Wouldnt let me return the vehicle. Was charge properly but wasted a lot of time trying to get the app to work and waiting on hold to talk to a representative.Ken C.
Customer Reviews for Dutch Clean Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not well lit for a night return and difficult to find key drop box.JEFFERY M.
Thank you Leticia!STANLEY B.
El cliente no dejó un comentario.Forrest H.
Return via the app was a little frustrating. I'd keep working on that experience for uhaul customers. And the moving help we booked from the uhaul site flaked on us so I will likely not use moving help recommendations from the site in the future. Staff on site was wonderful when I picked up the vehicle. Very clean and great equipment.Andrea T.
El cliente no dejó un comentario.Sharon G.
Inside of truck had trash and was not clean. Otherwise everything was okShawna G.
Vehicle AC didn't work and it was extremely hot and difficult to use. I am 65yr old living in texas and i was exhausted having to drive this truck.Lawrence H.
El cliente no dejó un comentario.Faith W.
El cliente no dejó un comentario.REYNALDO G.
Hard to find at night. Poor signage.LANNY M.
El cliente no dejó un comentario.Ricardo L.
El cliente no dejó un comentario.Kelly M.
Truck was in an unmaintained field. Did not receive furniture pads as ordered.Christopher W.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.IVAN M.
Letty who attend me was very professional and helpful. Very kind lady.Louis M.
El cliente no dejó un comentario.Michael M.
A FEMALE REPRESENTATIVE OF THE STORAGE UNITS CALLED ME AND TOLD ME TO CALL HER IF I HAD ANY TROUBLE. I HAD TROUBLE. I WAS THERE FOR OVER AN HOUR TRYING TO GET THE TRUCK. I CALLED HER PHONE SEVERAL TIMES WITH NO ANSWER. GO TO THE OFFICE AND THERE IS A NOTE NOT TO KNOCK BECAUSE THE DOG DISLIKES IT. I TRIED TO CALL UHAUL SEVERAL TIMES. THE FIRST FOUR, I WAS TOLD TO CALL AGAIN LATER. THE FIFTH WAS FINALLY ANSWERED. THE AGENT GOT ME UP AND RUNNING IN NO TIME. TURNED OUT THERE WAS A MISHAP WITH MY PICKUP TIME PREVENTING ME FROM GETTING THE CODE TO THE TRUCK WHERE THE KEYS WERE. SIMILAR THING HAPPENED TO MY MOM. IF WE EVER NEED A TRUCK AGAIN, WE WILL BE RENTING ELSEWHERE.Angel Y.
El cliente no dejó un comentario.Michael A.
The online pickup was not good. Luckily the owner of the lot called me back and was able to get me going (thank you). The check in process was easy and convenient.Robert C.
Excellent customer service!SHANCE C.
Reservation was for a 10:00 AM pick-up. Facility was not open. At 10:30 AM I called the phone number posted and spoke with mgr who was still 20 minutes away. She authorized me to take the trailer and said she would charge me per the reservation. She charged me for safe-tow which was not on the reservation. I objected but she did not credit me back. Need to rent a truck, buy it won't be U-Haul!Clyde G.
Lexi was very helpful and efficient!!Johnnie P.
El cliente no dejó un comentario.ANGELIE A.
Muy buen servicio amigable y en tu idiomaFRANCISCO A.
El cliente no dejó un comentario.Eric K.
Local dealer needs a 24hr contact number if their office is going to be closed on the weekends.Jonathan H.
El cliente no dejó un comentario.VICTOR K.
Dirty place, nasty office space, over charged even when I was 1 mile Below estimated calculation. Cost was $62 for 20 mile estimate, charged $69 for 19 miles.... Great app for return but heads up needed when returning truck at night in this location. Taking pictures at night in darkness. 1st time here, did not like. Track needs to be replaced, it has ran it's miles..Fred N.
This new mobile BS is not good when u have to go to another location to get verified. And the App sucks AssClarence J.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.dustin L.
El cliente no dejó un comentario.Brandon O.
The lady is very nice and always helpful.john G.
El cliente no dejó un comentario.COLTON G.
El cliente no dejó un comentario.john G.
Great service, great truck, all around great time!Cody Y.
El cliente no dejó un comentario.Vanessa V.
El cliente no dejó un comentario.JESSE R.
El cliente no dejó un comentario.LANDON T.
Very nice, and helpfulSHEMEKA SHARMAIN C.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.Daniel V.
El cliente no dejó un comentario.Joe R.
i don't see the rundberg austin location to give a review..manor was good, but initially made reservations a month in advance to rent uhaul truck, and trailer.they had my dates wrong, then the corrected it, i was supposed to pick up at rundberg at 7am , but when i got there they said your truck is 30 miles away in manor texas, he was rude, so went to manor, and they didnt open until after 10;30 am, then had to drive back 30 miles to my home, we were running about 6 hrs behind, causing me to stay an extra night at a hotel costing me an additional 70 dollars..very disatisfied with uhaul..although staff at manor was very understanding, and really loved the staff at west view,pa drop off, and storage.Josh was awesome!!!RAYMOND S.
Make sure your vehicles is maintenance and running in safe conditionsTaquoria G.
El cliente no dejó un comentario.Bradley E.
El cliente no dejó un comentario.HARVEY W.
El cliente no dejó un comentario.Brooke S.
Have some one at the location.Mark G.
El cliente no dejó un comentario.TAMMY TYRELL J.
El cliente no dejó un comentario.CHRISTOPHER THOM G.
letti send me an email please.Genevieve H.
Location called me and said they could not be there when I was supposed to get the trailer. Had to wait an extra hour for pick up. Then when I arrived the woman stood there and pointed to the trailer I was getting. I had to move the trailer, hook it up and secure the chains and lights while she just stood there. She never asked for an ID or provided any contracts or paperwork. I asked and she stated it would be emailed to me. I finally received them about an hour and 45 minutes later. Worst customer service ever, very disappointed.John G.
The location and customer service was fine. However, due to system failure they did not have my reservation in the system at first which caused me to wait about an hour after my reservation.Marcus G.
The office smelled like dog. I could hardly stand to be in there. She couldn't get the lick off the truck because she didn't know the combination. Finally after trying for 20 minutes she cut the lock off. This is Texas and she left my husband standing in the hot sun the whole time. Then the truck didn't even have a full tank of gas. I would never recommend that place to anyoneDaniel L.
El cliente no dejó un comentario.AARON P.
they were closed when we dropped it offJohn H.
El cliente no dejó un comentario.Royger H.
El cliente no dejó un comentario.Nicholas S.
Nothing the lady there was excellent and very niceRhonda O.
El cliente no dejó un comentario.Jared B.
El cliente no dejó un comentario.EDUARDO R.
It is not clear at what time the padlock has to be dropped off. The note didn't say whether to drop it off before taking the truck or after returning it. They was the only confusion I had at the beginning.Wendy A.
El cliente no dejó un comentario.SCOTT C.
El cliente no dejó un comentario.DAWN S.
El cliente no dejó un comentario.JOHN S.
The staff was very friendly, but the place was not very professional looking and the truck was extremely dirty. I thought it was going to be a self-serve checkout, but we were told we had to go into the office to get the key. The person who helped us did not do a walkthrough with us of the truck.Joe L.
El cliente no dejó un comentario.Theresa A.
24/7 share is a terrible experience. I had to go 12 miles to a different city and pick up my vehicle in the middle of a run down storage lot.Carlton H.
El cliente no dejó un comentario.taiesha S.
The original location we selected in Manor would not take the trailer. When we arrived, they said they only take trucks not trailers. We mentioned that this wasn't on their website or on the uhaul site, and they acknowledged it but didn't offer any apologies or offer to help find another location. I would give this location less than poor for a rating!James H.
El cliente no dejó un comentario.ANGELA Y.
El cliente no dejó un comentario.Francisco C.
Super friendly & knowledgeable staff. Easy pickup and return. No hassle!TRACY W.
Very nice and helpful people there. Everything was in good condition and they were very helpful.Joshua C.
El cliente no dejó un comentario.Shelby C.
All people that took care of me are awesome!!GLORIA L.
El cliente no dejó un comentario.sterling T.
Super easy pick up and drop off. Thanks for the rental.STANLEY B.
Have better phone support. When I called the number provided for the initial pickup, the number provided was for a storage unit two towns away and I couldn't get help.Stephen W.
I had to wait 45 min for someone to show up. I was told after the third time I called them they tol me the had a recovery. They Should've told me about the recovery so We could have reschedule the pick up time.James N.
El cliente no dejó un comentario.Jesse L.
El cliente no dejó un comentario.CHARLES P.
U-Haul is a horrible company with rip off rates!Mary K.
El cliente no dejó un comentario.GLEN M.
My pick up time was for 7am. Instead of being able to check in and pick up, I hand to wait and hour to get my credentials checked. Which I had submited the night prior. All pre-authorizations should be completed before my pick up time. The error was on U-haul, not the locations owner.Adam J.
UHaul needs to do more research on who is running the rental sites. Because when you have 80 year old disabled people, that can barely walk yet alone get the equipment that has been rented such as dollies, moving blankets etc. just because they can running a computer to get the reservation done don't mean they are able to do the rest of the job.Paul T.
The owner and the operating manager were some of the kindest folks in town. I was able to get the tlcorrext size trailer and returning it was a breeze! I would strongly recommend this place to everyone.Jason B.
El cliente no dejó un comentario.PRESTON H.
El cliente no dejó un comentario.walter M.
I wouldn't recommend this pickup location to anyone.John M.
Excellent serviceTimothy G.
El cliente no dejó un comentario.Raymond W.
El cliente no dejó un comentario.Dennis K.
Everything went well until they charged us an addition amount for I'm assuming for cleaning the truck. This makes no sense to me because we swept it out and it was clean!! So why are you charging us?dennis K.