I tried the 24/7 pick-up. The truck was not at location although showing it should be when I called to inquire. So my loading time was delayed by about 4 hours. Once the business opened, the truck pick-up went well.peggy G.
Customer Reviews for Duncan Moving and Storage
(Distribuidor de U-Haul del vecindario)
Rolla, MO 65401
(Hwy 63 & Cedar St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ashlie S.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.George C.
El cliente no dejó un comentario.CASSANDRA L.
El cliente no dejó un comentario.melissa M.
Office completely covered with children's toys.LON K.
This location was not my chosen location and was further away than desired. Outside of that, the location was nice and easy to use.James W.
El cliente no dejó un comentario.cody C.
El cliente no dejó un comentario.DENISE M.
The truck has issues running, it coughed and sputtedred alot and had issues going up hills. It also coughed out white smoke. I would never take this truck across country. Also, the ramp pulled out okay but would not come out enough to hook on the top of the edge of the truck; therefore there was a 3 in ledge that we had to move heavy items up and over. The truck was clean.Lila K.
El cliente no dejó un comentario.GARY M.
The staff in Oregon had me on hold for 1/2 an hour every call. Worse, they had me call multiple times as the only way to communicate! I was obviously busy with my move. The folks in Missouri were very accommodating and thoughtful in every way. Because of the Missouri people, I might use U haul again.bryan W.
El cliente no dejó un comentario.Douglas D.
the male there when i showed up was rude & dismissive. he looked offended when i walked in the door.Robert D.
the male there when i showed up was rude & dismissive. he looked offended when i walked in the door.Robert D.
El cliente no dejó un comentario.Gary R.
At least clean the windshield. Spray something that smells good in the cab. I had to clean it up to be comfortable to use it. Good country folks running the office.Richard J.
El cliente no dejó un comentario.John O.
El cliente no dejó un comentario.DOUGLAS G.
The office was a mess. A baby was crawling on the very floor . No one greeted me upon entering the complex. It looked closed. The most concerning was the poor tire condition. I noted with the representative when i pick it up . I asked if the tires were properly inflated and was assured they were when in point of fact one tire was more than 50 lbs low (was 10 lbs psi instead of 65 lbs psi this is DANGEROUS . I will NEVER RENT form this location again!!Skyler D.
El cliente no dejó un comentario.Kaeden K.
El cliente no dejó un comentario.Michelle A G.
They are always so friendly and helpful. They make a moving experience so much easier with their customer service skills.REV DIY A.
Since we had trouble unhooking the trailer, it would have been nice to be able to call someone there in Rolla to ask for help. There were no phone numbers on the store windows, and the roadside assistance number did not answer either, so we were stuck there for too long without options.DIANE S.
El cliente no dejó un comentario.april S.
Put a lift on the trailer hitch. The large trailers are way too heavy for us older people to lift.Bill L.
Put a sign out by the street saying U-Haul rental it was hard to find just by the address drove by it twice before I found itKevin K.
A bit of poor communication and not a very clean storefront. Equipment was perfect though and employees were very friendly!AJ Y.
The back gate of the truck was frozen shut. Not sure there's much you can do about that though unless there was some canopy it can be parked under but that seems overkill.Aaron T.
El cliente no dejó un comentario.Dana D.
The Duncans were very nice and helpful .ken D.
El cliente no dejó un comentario.Jim S.
I requested the 15' truck on the website but I was surprised that I only have to take the 26' truck which I don't need. Then they said it's the only one available. I had to pay extra $20 for this. Terrible serviceAbdullah B.
El cliente no dejó un comentario.Michael W.
Extremely friendly and helpful.Alice P.
You can improve the customer service at the 800 number you call for drop off service. The lady was very snappy and talked down to me when I asked questions.ELIZABETH K.
Went to drop off location which was not my requested drop off location. To be told there uhaul check in person was busy unloading a semi truck. And the check in would have to wait. People were friendly. But they did not care uhaul changed my drop off location, and I had trouble with blow out on truck putting me hours behind, but still charging me extra day for being late.Roberto C.
El cliente no dejó un comentario.Floyd J.
Very friendly and helpful folks.Allen C.
El cliente no dejó un comentario.leslie B.
Very nice people. always use this location for rentals.dana D.
El cliente no dejó un comentario.Deborah R.
Worked with us on how long we rented the uhaul we had some issues with moving and they accommodated us.Shaun M.
El cliente no dejó un comentario.KENNETH V.
The best of anything in business can't be beat and that would be uhaul in this case.Joshua G.
They were super friendly and helpful!teresa C.
El cliente no dejó un comentario.Patti H.
They were very helpful and did what & when they said they would! I would definitely use their services again.rick C.
El cliente no dejó un comentario.holly S.
El cliente no dejó un comentario.Tom F.
El cliente no dejó un comentario.Todd K.
El cliente no dejó un comentario.Randall H.
El cliente no dejó un comentario.andy L.
Truck was dirty and ran like crap .tami W.
Have used them before and will be using them later in the month, and again in a year. Glad they are doing the heavy lifting and not me.Charles M.
El cliente no dejó un comentario.ROBERT D.
Exceptionally helpful.Frederick K.
El cliente no dejó un comentario.Jill W.
I felt they were great and helpful. Best experience I've ever had.chris G.
All the people were very friendly and helpful.Allen C.
Lovely people, very friendly.Scott B.
very nice peopleDANA D.
El cliente no dejó un comentario.Abigail H.
El cliente no dejó un comentario.carol M.
El cliente no dejó un comentario.Tammy C.
The only problem was the gas gauge was under 3/4. full but that was corrected when I turned it inKENNETH H.
El cliente no dejó un comentario.PEGGY C.
El cliente no dejó un comentario.Hatem B.
Nothing I can think of. Excellent customer service.Barbara C.
El cliente no dejó un comentario.Mary S.
Excellent customer service. Friendly and attentive Everything was excellentMirna M.
El cliente no dejó un comentario.ed A.
Was just a drop off so don't really have any comments.Blake M.
Dropped off after hoursgeoff B.
We only have dropped off a truck once and a 6x12 trailer. It was very clean and available.James M.
It was a Sunday and nobody was there. But there was room to park the 26' truck and the place was clean. The directions were clear and easy.James M.
Always very friendly courteous and helpfulBarbara J.
It had been a long time since I rented a uhaul but Dana was very professional and exceptionally nice to work with! She explained everything in great detail and even went out of her way to assist my husband to our vehicle due to his disability. I can't say enough nice words about her! We had to change our reservation time but she was neither annoyed nor aggravated! I definitely would encourage people to use their business if you're needing a UHaul! Small town service with a huge smile! Thank you so much for your professionalism and your kindness, Dana!Tammy B.
El cliente no dejó un comentario.gayle L.
El cliente no dejó un comentario.kristin R.
El cliente no dejó un comentario.Tiffany W.
Make sure your associates are able to preform correct billing procedures on the computers. My wife and I were paying with cash and were told we needed to put a a card on file and pay a $100 â€œdeposit,â€ fee. I gave her the card information and she charged the entire amount, (just under 1K,) to the card. Not to mention the deposit fee she claimed we needed the card for didn't even apply when paying the full amount. So she charged our card for nothing.... because we had the full cash amount. We use USAA and are nowhere near a location to deposit our cash. It put us way out of our way and I am very unhappy with this mistake.Jacob B.
El cliente no dejó un comentario.Thelma K.
El cliente no dejó un comentario.Patrick B.
Justin went above and beyond to accommodate my moving dates. Wonderful customer serviceTAMI R.
Duncan moving and storage in Rolla MO was very helpful and let me set on their front porch waiting for my ride that had a break down. Thank you very much!Jeremy S.
El cliente no dejó un comentario.Ronald A.
I changed my reservation from a large truck to a smaller truck. It told me it was updated. The update was not sent to the location so I got charged for a large truck when I didn't need it. I used a prepaid payroll card to pay instead of my bank card so it took a xtra 100 dollars off for deposit. I should have been aware of this before hand. We couldn't credit the money back and do it again, she said it take 5 to 7 days to go back on the card. Then I ended up being charged for a utility dolly I didn't need.William F.
Uhaul provided me with a brand new Ford Super Duty as well as a couple guys to help with the heavy lifting. Excellent service as always.NOLAN M.
They were really nice and helpful to us , I will rent from them againchris D.
Every thing was great. Friendly and prompt service. No suggestions for improvement.southern C.
El cliente no dejó un comentario.Thomas W.
We have been using UHaul trucks all summer to move my mother-in-law. One week due to availability we had to use a Budget Truck. The difference was amazing. Our Budget experience was terrible. UHaul has been excellent in Rolla. Had some problems with pickup locations in Louisville, KY., but Duncan Moving and Storage in Rolla was always great to work with!Barbara J.
El cliente no dejó un comentario.andrew G.
El cliente no dejó un comentario.Bill C.
El cliente no dejó un comentario.Jarrod P.
The lady who helped us was very nice and gave me all the information I needed. The only problem we had was that she didn't ask us to go over the condition of the truck before we left and apparently there was a smudge on the side that was noticed by the lady at the return end. We didn't have to pay for it but it was a little stressful for a bit.John M.
El cliente no dejó un comentario.mina N.
Great people to work with.dave L.