Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)

943 reviews

925 Red Bank Rd   Goose Creek, SC 29445

(843) 553-3343

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(843) 553-3343

925 Red Bank Rd
Goose Creek, SC 29445

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I returned the trailer back after hours. And checked out in the app

Carner Myers 
Rating:
2.0

The Uhaul rep was not friendly and seemed like I was an inconvience to his day. The lights on the trailer I rented didnt work and he automatically blamed my truck and said I had to get it fixed before I could rent. He went back into the store and I looked at the trailer and discovered that the left tail light on the trailer wasn't even plugged in. I went back inside and told him and he wanted to know why I was even messing with his trailer, he came back out and plugged it back in and the lights worked now. Also the printer at the location didn't work so I got no paper work for my rental. I did get an email copy sent to me.Would most likely not rent from this location again.

Floyd Yaw 
Rating:
5.0

Great customer service. The rep was very friendly.

Mike Althoff 
Rating:
5.0

Customer did not leave a comment.

Arthur Austin 
Rating:
3.0

Customer did not leave a comment.

Kevin Pollard 
Rating:
4.0

Customer did not leave a comment.

laquantes mack 
Rating:
5.0

Another U-Haul site to steal reservation. Th incorrect site called the day before and finally verifying I was to pickup he said Dorchester rd but I made Red Bank rd because Red Bank was only few miles away the Dorchester site was like 18 miles away. So I was late going and Red Bank rd called at 9:30am asking if was going to pickup my truck it was a different voice from night before so I send son to pickup at Dorchester but I was upset to change my reservation. So when the Red Bank location called I redirected my son to the Red Bank location. I was furious. I didn’t need to be part

James Altman 
Rating:
3.0

Customer did not leave a comment.

Darryl Rice 
Rating:
5.0

Customer did not leave a comment.

Steven Rushok 
Rating:
5.0

Customer did not leave a comment.

Shaneka Reid 
Rating:
5.0

Customer did not leave a comment.

ricky martinez 
Rating:
1.0

Customer did not leave a comment.

richard allison 
Rating:
1.0

Every single employee that I talked with was extremely grumpy/rude. Especially the Uhual front desk employee. The uhaul manager was also extremely cold and unfriendly. I personally witnessed both be very rude to multiple other costumers before I left. Additionally, they both made fun of customers asking for help! Both of them should be fired! Will not be returning and will be recommending that all friends go elsewhere.

Luke maybin 
Rating:
3.0

Said they would waive the "wrong return location" fee because the originating location didn't provide one, but they did not.

Devin Greene 
Rating:
5.0

Very helpful employee

Richard Lawrence 
Rating:
5.0

Customer did not leave a comment.

Monalisa Staggers 
Rating:
5.0

Customer did not leave a comment.

RICHARD LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

Patience Pierce 
Rating:
3.0

Customer did not leave a comment.

Stephen Hampton 
Rating:
5.0

Customer did not leave a comment.

Wrenn Holland 
Rating:
3.0

Customer did not leave a comment.

Doug Messner 
Rating:
5.0

Customer did not leave a comment.

Hope Sargeant 
Rating:
5.0

I’m a frequent renter. I wish i get a discount for next rental

nathaniel rosario 
Rating:
2.0

I have rented many times from here and have been happy. But this experience was the worst and I will never return here. I reserved an appliance dolly for the multiple appliances I have and when I arrived to pick it up they didn't have one. When I asked about it the employee said he hasn't seen one in months. And instead of letting me know this when it was reserved so I could get one somewhere else they waited until I arrived. So the screwed my move. I will no longer use uhaul. They SUCK.

Robert Rickard 
Rating:
5.0

Guy at the counter was great. Friendly. Informative

Siobhan Kelly 
Rating:
4.0

On line system did not work. Provided wrong keys. Could not return truck using the app. Employee took care of me.

Bryan Carlson 
Rating:
5.0

Give full price on line when making reservations.

Wanda Williams 
Rating:
5.0

Great experience. Extremely helpful

phillip moore 
Rating:
5.0

Customer did not leave a comment.

Woody Gregory 
Rating:
5.0

I was asked to help check the lights and directed to turn on the hazard lights. I did and was told I was good to go. The right turns signal bd right brake lights didn’t work the whole trip.

Tyler Morris 
Rating:
5.0

Customer did not leave a comment.

Catherine Ortberg 
Rating:
5.0

Customer did not leave a comment.

JAMES PERRY 
Rating:
5.0

Customer did not leave a comment.

Jarvis Danzy 
Rating:
4.0

Customer did not leave a comment.

Patrick Nisbet 
Rating:
4.0

Have faster customer service and more customer focus

Moses Priester 
Rating:
3.0

Reservation was not properly setup after my pickup location was changed to this one so we had to waste more time changing the Reservation due to the traffic office not filing the paperwork correctly.

Chris Crowe 
Rating:
5.0

Customer did not leave a comment.

david ferguson 
Rating:
3.0

Back of truck was filthy when I opened it on site to load. Drywall chunks, dirt and lots of trash and toys. Dolly was laying in middle of floor, I did not need nor want the dolly. Also, reserved 12 blankets for move, but was told there was none available when I picked up the truck. I reserved on Monday and picked up on Friday- no reason not to have them. When leaving the rental site the oil light came on- they added oil and said it should be fine now. Not impressed with condition of truck at all- filthy. Was told they would adjust bill but still have not received my final copy. I would like to see it to ensure I did not get charged for blankets or dolly. It was returned a lot cleaner than when I rented it. Feel free to call with any questions: 814-602-6588.

David Seyboldt 
Rating:
3.0

Vehicle was clean and ready to use. The pick-up process was challenging, due to employee.

Candace Tyndall 
Rating:
5.0

Customer did not leave a comment.

nathaniel rosario 
Rating:
5.0

Customer did not leave a comment.

Thomas Flynn 
Rating:
5.0

Customer did not leave a comment.

DARRIEL BARROW 
Rating:
5.0

The truck showed its age but it ran well and did the job.

James Kelly 
Rating:
3.0

Customer did not leave a comment.

ISAAC BROWN 
Rating:
5.0

Customer did not leave a comment.

DAYSI RODRIGUEZ 
Rating:
5.0

Vehicle wasn't clean but quick and fast service

Sharhonda Harris 
Rating:
4.0

Customer did not leave a comment.

Michelle Mccoy 
Rating:
5.0

Thank you for helping us have a successful experience moving during the holiday.

Jerlean Holmes 
Rating:
5.0

Always call first to make a reservation. The men in there are always friendly. You could get everything at Ace including a Uhaul truck. If you can’t find it go to Ace Hardware. They don’t have it they will get u something almost to fix the situation. My favorite hardware store….Everyone is friendly…..:

LaRocha Fiall 
Rating:
4.0

Location is severely overloaded with trailers. They need relief!!

Robert Unger 
Rating:
5.0

Good experience

Jennifer Crosby 
Rating:
5.0

Nice People

Daniel Sceviour 
Rating:
5.0

Customer did not leave a comment.

Karen Crawford 
Rating:
5.0

Nothing. Staff at pickup and return were friendly and kind

Daniel Sceviour 
Rating:
5.0

Customer did not leave a comment.

Mira Warren 
Rating:
4.0

Customer did not leave a comment.

SOPHIE WILLIAMS 
Rating:
1.0

The man that helped us pick up our truck was absolutely rude. I asked if I could change my drop of location to something closer to our storage unit and his response was "why didn't you do that when you booked it?". The rest of the interaction was just as lacking with the customer service aspect. Probably will never return to that location again nor recommend to anyone else.

BRANDY DARBY 
Rating:
5.0

Customer did not leave a comment.

Herman Collins Jr 
Rating:
5.0

Customer did not leave a comment.

Andres Rivera 
Rating:
4.0

Great staff very friendly and helpful.

RAMONE WATSON 
Rating:
5.0

Timely and friendly service. Equipment was in good working order and clean. No issues and I will use them again.

Tyler Morris 
Rating:
5.0

Customer did not leave a comment.

LOUIS Esposito 
Rating:
5.0

Quick turn in.

Patrick Galvin 
Rating:
4.0

Cool

Alton Williams 
Rating:
3.0

Take the time to assist with checking out

Allison Haynesworth 
Rating:
5.0

I have used Duncan Ace Hardware before and the personnel have always been very helpful .

William Freligh 
Rating:
5.0

Customer did not leave a comment.

randy garland 
Rating:
5.0

Customer did not leave a comment.

Virginia May 
Rating:
3.0

Customer did not leave a comment.

Natriea Taylor 
Rating:
4.0

Had to go to 3 locations to find a trailer with good tires.

CHARLES CRANKSHAW 
Rating:
5.0

Customer did not leave a comment.

Rashad Alzuhairi 
Rating:
1.0

I was charged for being 5 days late when I actually only kept the trailer for 12 hours total. Please contact me at (225) 978-5884. -Adair Brown

Adair Brown 
Rating:
3.0

More than one clerk or operator would be nice on weekends.

michael hihn 
Rating:
4.0

People there are great! So nice and helpful. Truck was old as dirt.

Scott Maxie 
Rating:
5.0

Very helpful staff

ANTHONY SHAFER 
Rating:
5.0

Customer did not leave a comment.

Philip Doherty 
Rating:
2.0

unot professional

Marvin Alston 
Rating:
5.0

Didn’t have the truck I rented. I had to rent a totally different vehicle. Didn’t homer the $50.00 credit for wrong rental

Linester Mathena 
Rating:
4.0

I always have a great experience friendly staff and very helpful

Donna Brown 
Rating:
2.0

The condition of the rental truck was very poor, bordering on unsafe. While the truck itself was clean (both the interior of the cabin as well as the storage space) the mechanical operation of the vehicle was unsafe. The steering and transmission were faulty and I did not have any confidence that the truck would make it to my destination. It is not acceptable to put people in such a potentially dangerous vehicle. The trucks at this location need a major overhaul.

Kamyar Foroohar 
Rating:
5.0

Very satisfied with the service. Thank you.

Gildardo Garcia 
Rating:
5.0

Customer did not leave a comment.

Deon Hampton 
Rating:
4.0

Very good customer service and got me in and out quickly.

Shalenna Buie 
Rating:
3.0

Customer did not leave a comment.

Hershel Beebe 
Rating:
5.0

Customer did not leave a comment.

LaTonya Brown 
Rating:
5.0

I come here year after year after year …..I send my family and my friends . They’re the best.

Tina Reddy 
Rating:
5.0

Great customer service and comfortable process.

David Kappel 
Rating:
5.0

Been a customer for a long time

John Earnhart 
Rating:
5.0

The guys at Duncan Ace Hatdware are more than accommodating. If I need a U-haul this is where I come. They always have a massive selection. Your in and out. GREAT JOB GUYS!

Alan Onellion 
Rating:
5.0

Had my receipt emailed in minutes, no wait, mo issues

Pete Valle 
Rating:
5.0

Nothing...It was great experience.

Gregory Williams 
Rating:
4.0

Customer did not leave a comment.

Clarence Poole 
Rating:
5.0

Customer did not leave a comment.

Cassandra Closky 
Rating:
5.0

Very kind,professional, and wasn't afraid to say truck has a problem after I explained what was happening when driving the rig.

Mike Moore 
Rating:
5.0

Customer did not leave a comment.

Brian Chace 
Rating:
5.0

Customer did not leave a comment.

WILLAMES SALES 
Rating:
5.0

I come here anytime I relocate in the area, easy getting in and out each time and has never failed to provide the truck I’ve needed

Nathan Mansfield 
Rating:
5.0

Totally different from pick up location. Friendly, personable staff. Never saw a cell phone in their hands. I even dropped off early unannounced and they were happy to help. Kudos.

Bryan Heorodt 
Rating:
5.0

Duncan was really good but it was the 3rd place I had to stop to return the trailer. This was 30 minutes from where I was using the trailer and took me 2 hours to return. I think UHaul failed in this process. All locations had too many trailers and nobody seemed like they needed it.

Christopher Frazee 
Rating:
5.0

Great service!

Carl Swanson 
No reviews have been submitted for this location.

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