Comentarios de los clientes para Duggers Garage

no problems, i been going there over 6 years to rent a truck

I see no improvement, very professional and nice!

great job!!!

great job

Drop off location in Corbin, KY was extremely rude. Returned truck to location and tried to notify electronically but it would not upload my pictures. Took pictures for my own record and dropped off keys. Called customer service to let them know when we were dropping off (same day) since the app was not working to ensure we did not get charged extra and then we got charged for an additional day.

When we arrived there was no one in the office, after about 15 minutes someone came and told us we had to go to the house to do the rental that the Lady who does that does not come to the office any longer. However there was no signs stating that on the office door or anywhere else.

awesome job...

awesome people, great experience...

The first reservation i made there was no one at that location which was hot wheels in corbin ky after a lot of hassle i finally was able to get one at the other location and then had to pay extra because i dropped it at a different location which i chose from the get go. I have no urge to ever make a 5 hour trip each way just to return a trailer. I will never use uhaul agian and i will also discourage any family or friends from using uhaul

The location was not open at the time they were supposed to be and when I was supposed to pick up trailer. I hooked to the trailer and say there a few minutes before trying to call there location on the number they have listed, number was no longer in service. I called into customer service and they were doing the contract over the phone when the business owner finally came out and was very rude and even made a comment about shooting us. When he found out I was on the phone with U-Haul customer service, he turned into the nicest person ever. I do not recommend this location answer I will never pickup here again.

The person was upset that he was had to rent truck on Sunday said he was suppose to be close I will not rent from this location again

The lady that checked us out was very nice and helpful

I selected that I needed to pick up my Uhaul at 8:30am but no one was at the location until after 9am. They did not have a working computer to check my reservation and had to list me as a "walk-in" customer. Also, I specified that I would return the vehicle at 5 pm and no one was at the location when I arrived. I had to call them and wait another 30 minutes before I could leave.

Customer service over the phone was horrible. Incorrect information prices, times, fees, ect. But the Uhaul place was great and very helpful.

I was treated exceptionally well

Great Customer service! !

They were super helpful. They were very informative and made the whole experience pleasant. I would definitely recommend this place to my family and friends.

The original pick up location I chose had not received my reservation. My reservation was scheduled for 9AM. At 1030AM I was still trying to get into contact with the second UHaul location I was sent to, to get someone to finish my contract and equipment. I was then contacted by the original location and offered a discount and a more convienent drop off. I was able to drop off at the location I wanted. I have not seen any discount. Today, I was contacted by UHaul to ask if I still had the trailer and to add another day, after the equipment had been dropped off at 6PM yesterday. Very poor communication, very poor organization. The equipment was exactly what I needed and was well maintained, however it was a hassle to actually rent the equipment and set my whole day about two hours behind.

Quick and easy to rent and great customer service.

I have used my truck and a trailer and my boys truck and it is much easier to use the right tool to get the job done .

Only recommendation is not paying mileage due to location nearer did not have size truck we wanted. Other than that it was a good experience.

The adittiude of employee was not very nice ,and we thought the price was a little high,we were charged mileage and had to fill up and I think it's crazy when it's advertised for 39.95 a day and we paid $168 for over night

The tire on the trailer had a slow leak and only had 10 lbs of air pressure, other than that everything was fine.

This started out being a bad day do to a double booked issue at another location but Maria came in and made it all happen for me thanks Maria

They were very helpful and helped us rent a truck on a Sunday to move some choir risers. The person who was supposed to let my son use their vehicle backed out at the last minute, which put us a huge bind, but they came to the rescue!

Nothing, thank you!!!

Everything was fine. No problems.

Good service

Was supposed to pick up truck in London, KY the morning 3/20/15 and when I arrived, I was told I had to drive 20 miles to another location to pick up truck. Once I arrived at that location, I had to wait for the owner to return from her doctors appointment, which was 30 additional minutes. I had 2 movers arrive at my house to start moving at 10 am and I did not get back with the truck until noon. I had to pay them $100 dollars to stand around for two hours doing nothing. Totally unacceptable service!!!

nothing to improve, everything was great

This is the second time I've rented from UHaul and had to use this dealer. The first time there were problems with the truck. This time it was a 5x9 ramp trailer. When we got to the location, the owner had it hooked up to his own personal truck and was refusing to let me pick it up. We had to call Uhaul, after I had placed the order in advance, and completed the quick check in. Suddenly when Uhaul contacted the dealer, while I was in the office, there was no problem with me picking up the trailer I had reserved. These people are rude, and I really didn't appreciate the attitude the guy gave me because he had to unhook the trailer from his own personal vehicle. I used to work for Uhaul customer service and I can tell you without question this is not the type of service that has made Uhaul the company it is. This location should have their dealership license removed.

Very friendly staff person.

Get more equipment in that area. Customers are making reservations that they are not able to get. U-Haul is losing business to penske and budget because you folks seem to refuse to keep your dealers properly stocked. Diggers finally got me a truck to move with. I was within two days of having to go elsewhere ie: penske. Duggers is a very fine dealer. They would be a lot better if only they had the equipment to rent.

Nice people. Very helpful.

I was charged for 2 days and only used it for 1 day.It also took almost an hour to rent the truck as they stated that they did not have any internet.It was run out of her house and did not look very professional.I feel that I should receive a refund on 1 days worth of charges.

The lady that rented me this u haul was wonderful... so helpful and nice. She helped make a stressful day a little easier.

She was very nice and helpful. Operates out of her home being from the area I was not overly surprise but not a professional setting that installs confidence.

old building falling down, have to go to the house back door next door. very dirty truck. would of gone someone else if i could get one and people wernt waiting to help pack it.

First there is no office it is a residential basement, I had to make my own booking via the guy in knoxville as the lady wasn't home that made the bookings and person there had no clue what was going on...it took forever as we waited for her home computer to print out paperwork all this after I drive another 20 miles to pick up at this location after the other location would not accommodate me, this is poor service at best, I have no choice but to utilize another carrier next time I can say I held it together very well with what I had to put up with compared to what most people would have done , but I got $ 10 off the truck rental I would have paid extra to not have been hassled !

They were very friendly and easy to work with.

Transmission on the truck was winding out way to high. The lady was rude and very slow at her job. I will NOT be using uhaul again.

FOR OUR TRIP WE ASKED FOR ANOTHER DAY FOR LOADING, TRAVELING AND ONE FOR UNLOADING BECAUSE OF BEING DISABLED AND UNABLE TO AFFORD OTHERS TO HELP US. WE FELT RUSHED TO UNLOAD AND TURN IN THE VEHICLE.

Have a better selection

Had to follow signs to a private residence. I was told by U-Haul I could pick up the truck @ 8 a.m, but they did not inform the proprietor. She was still in bed because she was expecting another person to pick up the truck @ 9 a.m. This location was not my first choice because it was further from my residence, but I had been assigned a 26' truck ( after I requested a 14' truck ) at the B'Ville location. A 26' truck would not make it into my drive-way. Dugger's was the only local location with the truck I needed. I'm happy U-Haul found me the right vehicle (and it was a good one), but it appears they should do a better job of informing everyone of the switch.

Truck only had 20,000 miles. Seemed to have a miss and would not pull a hill without slowing down drastically. Ran great empty except for the miss.

Nothing, the lady was very courteous and the truck was wonderful.

I came in a little later then I thought I would and gave them a call. They were very nice and told me no problem come on and they would be waiting for me. I was very pleased on how the turn in went. I will for sure use this location in the future. They were very helpful. They really went above and beyond. I would most certainly recommend this location to anyone.

Mileage recorded on contract was incorrect. Being a representitive of U-Haul I assumed the business renting the truck would be honest, and I failed to verify mileage. I tryed to contact representitive, but no one answered phone. This hopefully will never happen again, because I will not use U-Haul again. I will also make sure to warn anyone of the dishonesty I experienced.