Customer Reviews for Dublin Storage
(U-Haul Neighborhood Dealer)

155 reviews

711 E Broad St   Dublin, VA 24084

(540) 307-4146

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(540) 307-4146

711 E Broad St
Dublin, VA 24084

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jennifer, was very helpful, professional and so knowledgeable. I am so glad I chose this location to rent a trailer from. I would highly recommend them for any of your rental needs. Thanks so much Jennifer Gary Stike

GARYMICHAEL STIKE 
Rating:
5.0

Customer did not leave a comment.

braian bishop 
Rating:
3.0

The truck was parked in the mud. It was pouring down rain when I picked up the truck and it was parked on the grass and I had to walk through a puddle of muddy water to get to it. The fuel was on just under 1/4 tank .It would definitely be more convenient if the truck was at least half full .Considering that this location is next to a gas station it is definitely doable. The location of the truck rental is convenient.It was just difficult to pull out into the busy road after pulling out of the mud and over wood barriers

Troy Nichol 
Rating:
5.0

everything was good!

Landa McCrady 
Rating:
5.0

very nice people to deal with.

Allen DeHart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graham Overal 
Rating:
5.0

Customer did not leave a comment.

Katherine Lindsey 
Rating:
5.0

Customer did not leave a comment.

Bernard Allen McMillan 
Rating:
4.0

Customer did not leave a comment.

Jordan Farlow  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sharon baker 
Rating:
5.0

Customer did not leave a comment.

Sydney Lambert 
Rating:
4.0

After hours drop off so no comments.

william Thompson 
Rating:
5.0

Customer did not leave a comment.

ALEXIS MANLAY 
Rating:
5.0

Customer did not leave a comment.

Alma Nichols 
Rating:
5.0

Customer did not leave a comment.

Travis Shawver 
Rating:
5.0

Nothing great service

ronnie bostic 
Rating:
3.0

Customer did not leave a comment.

James Wellman 
Rating:
5.0

Customer did not leave a comment.

Diane Dixon 
Rating:
5.0

Customer did not leave a comment.

Rashida Williams 
Rating:
5.0

Customer did not leave a comment.

Christeena Crosier  |  Overall Experience 
Rating:
5.0

The management is OUTSTANDING! They take care of you and help you with any questions you have. I recommend them highly!

Craig Caylor  |  Overall Experience 
Rating:
3.0

They did not have my car carrier and I had to call UHaul to find another location for my reserved equipment. In addition, they did not have the dolley that I had reserved.

Joseph Winkeler 
Rating:
4.0

Customer did not leave a comment.

Paul Johnson 
Rating:
5.0

Jen, Was excellent and she went out if her way to assist me. With my auto transport when the rear light fail to work. She took a transport of another trailer. I had a great experience 😃

robert boyers 
Rating:
5.0

The staff at this location was wonderful! She answered all my questions in a professional manner!

Jeannie Langston 
Rating:
5.0

Customer did not leave a comment.

Sandra Sutphin  |  Overall Experience 
Rating:
5.0

The dispatcher in Dublin was particularly helpful, friendly, and courteous, making this an entirely pleasant experience. The trailer was ready to go and she helped hook it up and check it out..

Norbert David 
Rating:
3.0

Customer did not leave a comment.

Shannon Carter 
Rating:
5.0

It was a pleasure doing business with you.

Rebecca Moles  |  Overall Experience 
Rating:
5.0

The best U-Haul in the NRV!

David Mullins 
Rating:
4.0

Customer did not leave a comment.

Gary Meadows 
Rating:
5.0

Customer did not leave a comment.

GENE DOBBINS 
Rating:
5.0

Customer did not leave a comment.

Makaela Lawhorn 
Rating:
5.0

She was very nice and professional

Ronnie Stilwell 
Rating:
3.0

Customer did not leave a comment.

Mason Duncan 
Rating:
5.0

Great customer service!!

Shannon Collins 
Rating:
5.0

Nothing. Was a superb experience.

John Tate 
Rating:
5.0

Everything was excellent.

Cecil Hickam 
Rating:
5.0

Loved the staff! Very friendly and easy to work with. Was able to get a truck within 24 hours. Convenient location and key drop off. Would recommend this place for rental and will use in future, if needed!

Candice Sheets 
Rating:
4.0

Customer did not leave a comment.

Ashley Pettrey 
Rating:
5.0

The amber marker light on the front of passenger side fender was inoperative. Also there is some chafing on the white ground wire at the 4-way plug. I also had to move the wires sometimes on the tongue of the trailer in order to get the trailer running lights to work. However, the brakes and signals were always working. I might add, that the trailer pulled great and I was very satisfied. Everything that I’ve rented from you all has been built or constructed of a very high quality. I would love to purchase a used car trailer or enclosed trailer from U if you ever sell them. Well built items. Thanks, Larry B.

Larry Bralley 
Rating:
5.0

Customer did not leave a comment.

francois wood 
Rating:
4.0

rented a 26' truck & car hauler. Two items were known to be broken of the truck, but the loading ramp was also broken & also nearly caused me to get injured.

JAMES ABERNATHY 
Rating:
5.0

Great service the day I pick up the van.

Suellen King 
Rating:
4.0

Thick layer of ice on the car transport unit that took 1 hour and $10 to remove at a car wash

scott Raber 
Rating:
5.0

Customer did not leave a comment.

james brunner 
Rating:
5.0

Customer did not leave a comment.

Muliang Peng 
Rating:
3.0

Really poor customer parking and difficult to park a U-Haul truck in it. They take space and maneuver space.

Albert Moran 
Rating:
4.0

Customer did not leave a comment.

Steven Cox 
Rating:
5.0

Customer did not leave a comment.

Linda Jones 
Rating:
4.0

Customer did not leave a comment.

Mark Cook 
Rating:
5.0

Customer did not leave a comment.

Priscilla Bryan 
Rating:
5.0

Customer did not leave a comment.

Priscilla Bryan 
Rating:
5.0

Customer did not leave a comment.

Peggy Neel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLARUTH BRYAN 
Rating:
4.0

Not about the location, but returning the truck online was a terrible experience full of setbacks because the webpage kept refreshing and asking for a "more recent picture".

Christopher Raff 
Rating:
5.0

When I got to the location it was after hours. The U-Haul web site was not working to pick up my location from my phone, so it would not allow me to do the contactless drop-off. There was an after-hours phone number on the door. I was able to get in contact with Jennifer and she gave me good information about dropping off the truck. She told me she would process the return when the shop opened on the next business day. She took care of things as she said she would. Appreciate it!

John Clark 
Rating:
5.0

Customer did not leave a comment.

Barbara Bowyer 
Rating:
5.0

Customer did not leave a comment.

Timothy Jones 
Rating:
4.0

Customer did not leave a comment.

Allison Parker 
Rating:
5.0

Customer did not leave a comment.

Dawn Follin 
Rating:
5.0

Customer did not leave a comment.

Gary Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priswilla bryan 
Rating:
2.0

We were supposed to receive some furniture pads and an appliance dolly, but nope.

Kevin Drum 
Rating:
3.0

Customer did not leave a comment.

Kyle Glass 
Rating:
5.0

Everything went well..

David Mann 
Rating:
5.0

Jennifer was wonderful.

David Hubbard 
Rating:
5.0

Customer did not leave a comment.

Richard Kassebaum 
Rating:
3.0

We didnt get around to checking the back of the truck until we go home after pick up ready to load for the move-it was down pooring at pick up. We opened the back of the truck and were overwhelmed by the odor of what was probably animal urine and feces. We had a tight timeframe to move and weren't able to effectively clean the back of the truck well so we had to load our belongings into the back of the truck that reaked of what seemed to be animal urine and feces. We were excited to rent a Uhaul and move into our new home but we were very disappointed we had to move our things in a truck that was like that.

Ryan Stubblebine 
Rating:
5.0

Customer did not leave a comment.

Priscilla Bryan 
Rating:
4.0

Customer did not leave a comment.

William Wilson 
Rating:
5.0

George was a great person to work with at kernersville n c gffice . was a hard place to find

Kyle Glass 
Rating:
5.0

Customer did not leave a comment.

James Lytton 
Rating:
5.0

Customer did not leave a comment.

david wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Galyean 
Rating:
5.0

The lady I dealt with is absolutely wonderful. Very professional and friendly. Would definitely recommend this location to anyone.

Shawna Wilkinson 
Rating:
5.0

We would definitely satisfied and would recommendit to anyone and use your services again.

Johnny Quesenberry  |  Overall Experience 
Rating:
2.0

Minimal assistance with auto transport. Truck seemed to be old and under-maintained.

Fatima Gadiaga 
Rating:
5.0

Customer did not leave a comment.

Kyle Glass 
Rating:
5.0

Lock provided did not fit into rear door latch. I wish I would've known that not only is an alternate customer required but a SECOND alternate customer is required for self checkout. Yeesh. Otherwise the truck was great, clean and nice to drive.

Nancy Martin 
Rating:
5.0

It's seems that the company is in need of more of the auto hualing trailer called several places before finding one. Drove passed several uhaul places to get to the Dublin va. i would really like to be able to purchase one of these trailer's if uhaul has any to sell

Carl Young 
Rating:
5.0

N/A

David Mahan 
Rating:
5.0

Customer did not leave a comment.

Donna Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie East  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Giles 
Rating:
3.0

Customer did not leave a comment.

Gregory Jones 
Rating:
5.0

Drop off was much more appropriate, and professional. She was courteous and friendly. Took zero time. Would recommend her 1000 times.

Tanya Elshaaer 
Rating:
4.0

Customer did not leave a comment.

Larry Black Jr 
Rating:
4.0

Customer did not leave a comment.

MARK GRAVELY 
Rating:
5.0

Exactly what I needed. Thanks for the great service Jennifer. Jesus is the answer!

Charles Dowdy 
Rating:
5.0

Customer did not leave a comment.

Larry Gilbert 
Rating:
5.0

Customer did not leave a comment.

Donna Cook 
Rating:
5.0

GPS took me to a road that runs parallel with the one the store was located on. Certainly not anything that was UHaul's responsibility, I called and Jennifer easily explained where the location was.

Rebecca Winslow 
Rating:
2.0

Please remind the staff (owner?) about COVID-19, social distancing, and the need for a mask. Also, I would have appreciated if she installed the trailer onto my hitch rather than asking me to do it. I would have also appreciated the ability to troubleshoot wiring and hook up issues, without the need to call another person to come.

Lauren Tanner 
Rating:
5.0

Customer did not leave a comment.

David Darden 
Rating:
5.0

Customer did not leave a comment.

David Darden 
Rating:
4.0

Customer did not leave a comment.

John Leeper 
Rating:
5.0

Customer did not leave a comment.

Richard Van Dyk Sr 
Rating:
5.0

Your manager is great! Really helped us for a smooth move.

Daniel Miglia 
Rating:
3.0

Rented online for Sunday p-up but went by location on Saturday. The woman was rude plus I rented an appliance dolly but a utility dolly was in the back of the truck. Charged me for it but not what I needed or ordered. Major inconvenience. I could have made other arrangements to have one.

Michael Pickett 
Rating:
5.0

Customer did not leave a comment.

KANAWHA JARRELLS 
Rating:
5.0

Customer did not leave a comment.

Lotoshia Newman 
Rating:
5.0

Customer did not leave a comment.

Tara Bartlett 
Rating:
4.0

Customer did not leave a comment.

Robert Akers 
Rating:
3.0

I paid for moving boxes, but they were not in the truck when I picked it up. The pickup location was not open, so I couldn't get the boxes. I called uhaul and was told that I could go to the other uhaul location and get the boxes, but when I went there, they did not have them. I am very frustrated that I didn't get the boxes that I paid for.

Bradley Sexton 
Rating:
5.0

Excellent customer service

Nyisis Sy 
Rating:
5.0

Nice and efficient staff. Enjoyed dealing with them.

Harley Dalton 
Rating:
5.0

Although the location was closed, the UHaul web page walked me through the turn in procedure (pictures of equipment inside and out, parking location, GPS acknowledgement of location) was fantastic. I felt comfortable returning the equipment even though no one was on-site thanks to the info UHaul collected from me at turn-in.

Eric Dokter 
Rating:
3.0

Customer did not leave a comment.

christina lewis 
Rating:
4.0

The owner was very friendly and personable! I would recommend this location anytime!

Meredith Campbell 
Rating:
5.0

Customer did not leave a comment.

Matthew Adkins 
Rating:
5.0

Customer did not leave a comment.

Chris Lively 
Rating:
5.0

Have used dublin storage 4 or 5 times. Will use again if needed.

Mike Black  |  Overall Experience 
Rating:
5.0

One of the best storage facilities in the area. Great people managing it.

Charles Sexton  |  Overall Experience 
No reviews have been submitted for this location.

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