The customer service representative was super friendly and helpful. I highly recommend this location (DuPont Heated Storage, WA).
Noah G
Customer Reviews for DuPont Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was great overall.
Brian RThe truck that we rented was dirty in the cab and the bed. The fuel was on empty. We had a reservation for 10am and we were not able to get the keys until 10:20 the doors were locked. I called the customer service line to report this and she didn’t want to help me until I returned the truck. She then transferred me without telling me and it was for technical support for the app
Devin SThank you so much!
Leighann TGreat customer service, quality trucks and equipment. Easy turn in.
Kayla WTruck was not in an area I could pick it up at 7am like booked. Customer service online was horrible, told them the truck was not there don’t think they cared. When they open they were sorry but that put us behind hours. Uhaul she do better with online app chat
Shane CNothing really, great service overall.
Daniel ONothing. The service was fast, checkout/checkin took 5 minutes total. AJ was pleasant to work with and the location can't be beat. I love that there is a Uhaul rental location right here in DuPont.
Jacob FThe gentleman a the store was friendly and helpful.
Eric RMy last minute trip to U-Haul in Dupont was amazing. The person who was there to help me was genuine and kind. It would be awesome to see more people like her everywhere.
Joshua VVery nice experience as I have not rented a UHaul in a long time.
Brian BWe love you guys!
Leighann TCurteous. When the vehicle I reserved hadn't been returned by the previous customer, the attendant made sure I had a suitable vehicle with no additional charge. Facility looked great.
Lynnette RThis location is top notch! Employees are awesome!🤩
Lynette RToo complicated
Thomas VI really appreciate the team that works at the DuPont location. They are excellent at what they do and the care they put into what they do shows. AJ did a great job answering questions, coordinating equipment and was so kind. Thank you!!!
Sherry WThe manager Anthony who worked with me was very nice and professional. Van was in good condition.
Alex CGreat service friendly staff
LOUIS COutstanding service from the gentleman behind the counter and the truck worked just fine and was decently clean. I have zero complaints. Thank you very much for everything.
Issac FManager Anthony was so helpful. Excellent service.
KAREN BFriendly staff and efficient.
PER-OLAV CEquipment was definitely clean enough however the previous individual left a lock and receipt in the front cab and an entire 65” Samsung tv. Notified staff and they removed the boxed tv.
Caitlin OAJ D’Ambrosio Duount, Washington U-Haul mgr is just super professional in assisting us with our moving needs! Thanks
Janice SNothing but give her a raise, she was helpful and sweet. Got me on my way with no stress.
Abraham CMy preference is to rent a U-Haul vehicle through AJ Ambrosio who manages the DuPont Heated Storage. The Trucks and Vans are always, clean and well cared for. I rented one of the newer vans for a couple of days and what a pleasure it was to drive; easy to load and maneuver. Thank you!
Suzanne TAnthony has AMAZING customer service, great brand ambassador for U-Haul. Warm, friendly, and professional. A great all around person.
Carly LGreat Service
ELDRIGE TI have never had a worse experience with U-Haul. I only ever got one email to confirm my U-Haul date and time. So I show up at my date and time to find out U-Haul changes my reservation to a later day and time. As well as only giving me 8 of the 24 hours I was requesting to use.
JEFFERY PGreat Customer Service!
Dwayne JThere was a dangerous piece of metal sticking up in the bed of the truck. We covered it with a board to load and unload. I would imagine someone could get a serious injury from this.
Laurie CGreat customer service
Miguel FEverything was excellent. Great service!
KIMBERLY DEquipment was very clean when I picked it up, hopefully I returned in a decent manner. Cherie and AJ were wonderful. Very kind and pleasant to speak with. I would definitely come back to there location.
Michael RReally good customer care
manu cThey saved my moving day. Enough said. No thanks to the people behind uhaul app.
Thorn XThe management team was friendly and efficient in detailing all the logistics for the rental. Very impressive professionalism and executed the contract in a very timely manner.
Ray RA.J. Is the best - ton of knowledge/experience in the industry which is so rare these days; highest praise and recommendations. Respectfully Col Rob Richardson USAF (Retired)
Robin RWho ever the servicing contractor is for the vehicle maintenance, they did a terrible job as the truck I rented engine blew up and we didn’t fully make it to our final destination, having to wait for service repair to come assist and tow in the end. The storage company that rents out the uhaul is very nice and clean and courteous. But the uhaul maintenance crew is not good at all.
Josiah YThe experience was so easy. The owner was communicative and helpful. The value for an in town move was fantastic. While I am hoping to not need to move again soon, I would not hesitate to rent a van or small truck to transport furniture from this location in the future.
Lauren BI like how fast you can rent the equipment and get out the door. I also like the process of the drop box and being able to drop off the keys after hours. Overall I’m pleased with the efficiency of U Haul. The worker that was working the DuPont WA U Haul was very polite and helpful.
Ken SI tried to pick up a rental truck with 24/7 and it never worked. I spent 45 minutes between chats and phone calls. The chat is totally worthless, the person never gave me a good answer and ended the chat suddenly. After almost an hour the clerk of the location saw me and was really nice and helped me even though the store wasn’t opened yet. Definitely the costumer service on chats and calls needs to improve.
Moses MThe staff member I met was so helpful and kind it absolutely made my exhausting moving experience joyful.
Jasmine CEmployees were friendly, and the drop-off process was quick and painless. after leaving the truck and returning the key, they immediately went out to take care of it.
Morgan CThe very best customer service, convenient and easy in and out, no hassles.
Anthony DWhat an amazing experience from check out to check in. She definitely deserves a raise as she was so friendly and professional. She also let me know about the storage unit rentals and specials online, something my wife and I are looking into now. Thank you again! A+++
David WUhaul originally changed me drop off location, then charge me an additional $28 when I changed it to a different location.
Marsia HOnly 1/4 gas in the vehicle. Otherwise great!
Diva GCustomer service was nice.
Kyungho LEveryone gave great customer service, keep up the good work. Thanks
Kathleen DThis particular location is exceptional. UHAUL REVIEW - Urban Storage Unfortunately the cost of this small truck along with fuel was outrageous. $ 300.00 Nearly 100.00 per trip @ three trips from one storage location to another. Tô move our belongings would require $600.00! We’ve been working with UHAUL for 40 years. $1.60 a mile is way too much. Drop your Prices.
suzanne tNothing DuPont heated storage went above and beyond !!!
Edwin SVery kind and helpful
christophe dThis was the second time rental on this place of dupon wa, we have the best experience; very professional . I am very happy customer; thank you.
emeterio rExcellent friendly service
Dalva CI feel like I was overcharged somehow. The bill doesn’t make sense with it being a local rental.
Jonathan MWill use them again when the need arise! Awesome customer service! Helped me in a pinch and welcomed me into Washington.
John GOutstanding, excellent customer service
Douglas NEverything was great.
TY PFor everything to be snowed out and weather permitting conditions they kept very good communication with my reservation and availability.
Demetrius GContinue with what you are doing now! Great customer service each time we are there and always well stocked with moving supplies! Thanks again!
SCOTT TVery friendly and attentive to my needs.
Jorge SWas impressed how clean the equipment.
MARKJOHN MMy was very nice & she made the process very quick & easy.
JULIA S