They young lady that rented the truck to me appeared to be high off drugs. The next day I check my account and there was a withdrawal of 200.00 extra dollars from my account. I had to stop unpacking and go back to the place to ask for a refund. She acted like she was on the phone with customer service as I waited and waited. I then asked for the number myself and customer service picked up right away which indicated that she not actually on the phone with them. I feel as if she were trying to steal from my account. I am currently waiting for a refund. I will not be using the service at that location anymore.Lasagna J.
DS2 Hospitality & Management LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Leonard O.
El cliente no dejó un comentario.Moize B.
El cliente no dejó un comentario.Josephine J.
It took over 80 minutes from when I got there until I was able to actually get the truck. The truck keys weren't available as an employee took them home. Absolute nightmare. I just got an $8.00 charge for some reason 2 weeks after I returned the vehicle.JERRAD H.
Truck had no fuel and was dirty. The location was a very unpleasant experience as well.Joshua K.
Location called me ahead to delay pick up because they were using truck for personal business. The truck was in good condition. Miles were off due to the locations use of the truck. Locations employees do not have a real check in method. I was told 4 different ways to return the truck by 3 different people. It was confusing, difficult, and time consuming. Uhaul trucks are a great service, however if my pick up location is the Motel 6. I'm not going to rent.David O.
Staff was very courteous and helpful. I the online communication from the U-Haul website was poor.DENISE R.
It was very convenient location, the only problem was it took a while to return because I wasn't in the system. I returned the trailer a couple of days early.Barbara K.
El cliente no dejó un comentario.Brenda D.
Teach them how to rent the equipment. Teach them that they do not ask somwone someone to read credit card information out loud. They couldn't print me a receipt amd never emailed it. The truck was dirty and smelled inside. They were not well informed. I asked if I could drop it at any Uhaul and was told yes and when I went to drop it at another location was told I eould be charged double. Not impressed and will not recommend. Very disappointedBonnie C.
This place was disgusting, horrible experience, I felt very unsafe there.JESSE LYNN H.
Only thing that was crappy was that U-Haul charged me for the extra miles to Waukesha to pick up Shame on you. I have used uhaul many times over the years. This move by far was the worstSteven O.
Drop off was a motel parking lot with no people to help... Process all done online app. Would be difficult for some people, especially elderly to figure out how to complete the turn in process.DAVID R.
They seemed a little unorganized. I checked in online and we had to redo everything at the location.Don S.
Pick up at real Uhaul place our Uhaul had a leak in roof probably from tree it was parked under beaches on it all our things got wet not happyjennifer L.
After hours dropoff, so not much to say.SHAWN M.
Very Accomodating.Gary W.
the -haul attendants were great. the problem is that I was given a drop off about 1/2 mile from my home. I received a call that very day telling me to drop the truck/transport to another location that was several miles from my location. AGAIN, I appears to me that the customer is to serving the business instead of the business serving the customer.JERRY W.
El cliente no dejó un comentario.Shawn M.
Very slow service at desk, people did not seem very knowledgeable. Had to make several calls to clarify things.Russell B.
El cliente no dejó un comentario.jim W.