Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)

110 reviews

1220 Connelly Springs Rd   Lenoir, NC 28645

(828) 728-1565

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(828) 728-1565

1220 Connelly Springs Rd
Lenoir, NC 28645

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Duane Rhodes 
Rating:
5.0

I always use Dry Ponds Self Storage for U-Haul rentals. They are always so accommodating and easy to work with. Very nice people.

Barry Bailey 
Rating:
5.0

All went well.

Rudy Anderson 
Rating:
5.0

Customer did not leave a comment.

Christopher HUFF 
Rating:
5.0

Customer did not leave a comment.

John Sprinkle 
Rating:
5.0

Excellent service

KENNETH PEELER 
Rating:
5.0

Customer did not leave a comment.

Terra Haynes 
Rating:
5.0

Great experience

Richard Fisher 
Rating:
5.0

Customer did not leave a comment.

Steve Earp 
Rating:
5.0

Customer did not leave a comment.

Steve Earp 
Rating:
5.0

Excellent service as always! I have rented from this location several times with no issues.

Randy Enloe 
Rating:
5.0

Customer did not leave a comment.

jackie Barnett 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wilson 
Rating:
1.0

You're way too expensive

donna barnett 
Rating:
5.0

Customer did not leave a comment.

Darlene Barnhardt 
Rating:
5.0

Great Customer Service!

Barry Bailey 
Rating:
5.0

Great experience with management and very informative. Would use again

regine pollard 
Rating:
5.0

Customer did not leave a comment.

Thomas Mullen 
Rating:
5.0

Read comments above

Candice Young 
Rating:
5.0

The staff at Dry Ponds Self Storage are excellent to work with. I use them each time I need a truck. Very nice location.

Freddie Davis 
Rating:
5.0

Customer did not leave a comment.

Amelia Johnson 
Rating:
5.0

Nothing really, it was a very good experience

Randy Caudle 
Rating:
5.0

Customer did not leave a comment.

Steven Shirley 
Rating:
4.0

The cost. Rented for two days at a cost of $30 a day. Ended up having to pay over $167. I don't like this. Huge price jump.

Duane Horton 
Rating:
5.0

Customer did not leave a comment.

HAROLD GILBERT 
Rating:
5.0

Thank u do a dam good job don’t see anything to improve I rent it again and will

Tracy Lakey 
Rating:
5.0

Dropped off after hours but everything looked very clean. The link to drop off was very user friendly

Mark Calhoun 
Rating:
5.0

Customer did not leave a comment.

Holly Putnam 
Rating:
5.0

The manager was UBER helpful in explaining the terms and conditions of the contract and other advice I found very helpful.

Timothy Marquis 
Rating:
5.0

Customer did not leave a comment.

Richard Dula 
Rating:
5.0

Customer did not leave a comment.

Brian Kane 
Rating:
4.0

We were not happy with the communication of this rental. I did not know I had to go to the Lenoir location until 8:00 when my reservation was scheduled for pick up in Boone and that’s when I was informed. I was on the phone with customer service twice and they said they communicated the change in pick up location to me, but I never received a call, voicemail, text, or email. It was very inconvenient because the drive to Lenoir is 45 minutes. So we spent an hour and a half of our time on our moving day that was out of our control. We were not happy with the lack of communication and organization.

Jacob Hense 
Rating:
5.0

Customer did not leave a comment.

PATSY NESS 
Rating:
5.0

Customer did not leave a comment.

Craig Thiele 
Rating:
5.0

Customer did not leave a comment.

Jameson Cade 
Rating:
4.0

Customer did not leave a comment.

David Klyczek 
Rating:
5.0

*Great customer service *I was greeted kindly and treated like a regular *I will be recommending this location over others and will be using them again in the future.

Matthew Finger 
Rating:
5.0

Customer did not leave a comment.

Thurman Barker 
Rating:
5.0

I hired through your web site 2 helpers for 6 hours. Sanders Movers were the company. I had to pay them up front $545.00 and they never showed up and I had to pack this truck and unpack alone. It's a scam and I'm calling Visa, my bank, U haul and my attorney.

Tom Del Greco 
Rating:
2.0

Customer did not leave a comment.

David Sachs 
Rating:
5.0

Great location. Great folks to deal with.

Randy Roope 
Rating:
5.0

Mobile app would not accept pictures for fuel and mileage so had to use browser.

Clint Hamby 
Rating:
5.0

Customer did not leave a comment.

Elise Hawbaker 
Rating:
4.0

Customer did not leave a comment.

Ken Bibeau 
Rating:
5.0

The pickup and drop off locations were awsome but uhaul customer service sucks horribly bad.

David Blanton 
Rating:
5.0

I’d like to rent in there because they treat you like family they don’t treat you like like just a customer

Ralph Altro 
Rating:
3.0

I was reprimanded the whole check in because he had to come up from Hickory. Don't have a business if you don't want to help the customer. Check in had to be his time an hour later than what I had asked.

Jean Hazelhurst 
Rating:
5.0

Customer did not leave a comment.

Michael Coppernoll 
Rating:
5.0

Quick and easy pickup!

Kennetha Krutsch 
Rating:
5.0

Customer did not leave a comment.

William Munday 
Rating:
4.0

Customer did not leave a comment.

wayne rosbach 
Rating:
5.0

Patrick was extremely helpful when I found out that the original return point was not an authorized as a drop off point. He extremely helpful with getting the truck returned.

Milissa Conway 
Rating:
5.0

Everything was wonderful and staff member was very helpful.

David Truesdale 
Rating:
5.0

Patrick is excellent!!

Richard Anderson 
Rating:
5.0

Very nice service. Convenient location and was open for business right on time. I will definitely use this location again.

Janice Lunceford 
Rating:
5.0

Very nice and well run facility

Jennifer Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason McDaniel 
Rating:
5.0

Customer did not leave a comment.

TERRY PACK  |  Overall Experience 
Rating:
5.0

Patrick and Charlotte will go above and beyond to help with anything. Highly recommend this storage facility!!

Kristin Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna Doss  |  Overall Experience 
Rating:
5.0

Friendly, professional, very clean property!

Betty Pruitt  |  Overall Experience 
Rating:
5.0

I resided with Dry Ponds Self Storage for over a year and a half and I have always liked being there. Thank you guys so much!!

Destiny Moses  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Childress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Coomer  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Halanna Sanders-Weiss 
Rating:
5.0

Customer did not leave a comment.

Travis Walker 
Rating:
5.0

Customer did not leave a comment.

Tyra Edwards 
Rating:
5.0

Very nice and clean place. If I ever need a place to store anything I will come back. Thank you

Elaine Powell  |  Overall Experience 
Rating:
5.0

We were absolutely and completely satisfied with Dry Ponds. But we were given ample storage space onsite at the Hub building. On-site storage was/is very critical to serve our non-profit bookstore and gift shops. Your customer service was excellent. Jan Karon Executive Director The Mitford Museum HUB building Hudson NC

Janice Karon  |  Overall Experience 
Rating:
5.0

Facility was very neat and clean. Patrick was very friendly, knowledgeable and helpful.

David Kent 
Rating:
5.0

Owner of location very nice and professional. Great deal on truck threw Uhaul, called budget and was alot more money.

Scott Geritano 
Rating:
5.0

Great storage facility. All staff very friendly and helpful. Would definitely recommend and use again.

Cindy Dickens  |  Overall Experience 
Rating:
5.0

was very happy with everything. Will use again if I every need one.

Linda Kaufman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Absher  |  Overall Experience 
Rating:
5.0

Sales person was very helpful and made the experience less stressful. Nice and clean truck and facility also. Highly recommend this company for anyone needing to move and store belongings.

Patricia Parsons 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SHULTZ 
Rating:
5.0

Customer did not leave a comment.

Janie Mangum 
Rating:
5.0

Customer did not leave a comment.

Mary Colby 
Rating:
5.0

Customer did not leave a comment.

Randall Dickens 
Rating:
5.0

I was very well pleased with my storage unit clean and very secure all the staff were very pleasant and friendly I would recommend this unit because of the cleanliness,security and the easy access.

Debbie Butler  |  Overall Experience 
Rating:
5.0

Nice clean units, very secure facility. Would definitely use them again.

Brandon Triplett  |  Overall Experience 
Rating:
5.0

I didn't get the $20.00 refund back yet.

Saundra Jones  |  Overall Experience 
Rating:
5.0

The most friendly and helpful owners. I would highly recommend this storage facility; it's very clean and well maintained.

William Nickles  |  Overall Experience 
Rating:
5.0

The people who ran the storage units were awesome! They were easy to deal with and very friendly. The ease of getting in and out couldn't have been any easier. We would recommend this place to anyone looking to store their belongings!

Jim Blanton  |  Overall Experience 
Rating:
1.0

Do not rent or pickup from this location!. The owner was rude. The truck had not been cleaned or checked from the last rental and was not ready for us. He told us he didn’t have to rent to us if we didn’t like it besides he doesn’t make any money from uhaul anyway.

Beth A Petters 
Rating:
5.0

Customer did not leave a comment.

PD Kirby  |  Overall Experience 
Rating:
5.0

Staff is great. I felt very welcome. Class act!

Robert Hobbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shakira Stover 
Rating:
5.0

Great customer derive very friendly ad professional great place to rent a trailer or moving equipment

Raymond Dollar 
Rating:
5.0

Customer did not leave a comment.

Joseph Reynolds 
Rating:
1.0

The truck smelt funny and the smell got into some of my clothes that were in boxes on the tuck. I also feel like there should have been more communication in regards to when my location pickup for the Uhaul was switched.

Mikaylen Redmond 
Rating:
5.0

Customer did not leave a comment.

Becky Stevens 
Rating:
5.0

Customer did not leave a comment.

Becky Stevens 
Rating:
5.0

N/S

Rhonda Flora 
Rating:
5.0

Excellent service

Ralph Baker 
Rating:
5.0

Clean and new

Mike High  |  Overall Experience 
Rating:
5.0

Great place great owner

Wendell Woody  |  Overall Experience 
Rating:
5.0

Controlled gate access and well lit for security. Units are easily accessible and clean.

Rhett Butler  |  Overall Experience 
Rating:
2.0

I was 2 hours late dropping off trailer. So they charge me a whole extra day 30 dollars. And then he didn’t even come out to unhook trailer. I had to unhook trailer my self and lift off of hitch myself. I’m 60 years old ! Very unprofessional never use them again. Save your time and money and go with a different company! Jim P

jim parker 
Rating:
5.0

Convenient for quick storage options and return of equipment. Very friendly and helpful!

Rhett Butler 
Rating:
5.0

Very nice clean place only thing was the way they gave the deposit money back. It was in a personal check! He said it was how he kept a record of the money he returned to customers. I didn't pay him

Sonie Sellars  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BATTS 
Rating:
5.0

I highly recommend this storage facility. My experience at others not so much.

Pam Williams  |  Overall Experience 
Rating:
5.0

Very nice staff and very helpful

Ericka Helms  |  Overall Experience 
Rating:
5.0

Very professional staff. Storage units were so nice, easy in & easy out.

Naomi Gilbert  |  Overall Experience 
Rating:
4.0

Thanks for the space

ADAM MORROW  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility.

Kimberly West  |  Overall Experience 
Rating:
5.0

This is a nice, clean, and secure storage facility. The owner, Patrick, is super friendly and helpful. Would totally recommend and rent from again in the future.

Derek Newland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila Allen 
Rating:
5.0

Dry Ponds Self Storage Uhaul was a wonderful experience! We had the 15-foot truck that was clean and no damage. We rented it for an around town move and it was absolutely perfect! The Owner was so nice and accommodating. We highly recommend this storage place and the U-Haul services!

Janine Hannibal 
No reviews have been submitted for this location.

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