Customer Reviews for Drop and lock inc
(U-Haul Neighborhood Dealer)

59 reviews

4020 S Lapeer Rd   Metamora, MI 48455

(810) 678-2742

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/23/2021 - 12/29/2021: Closed

Services at this Location:

Contact Us

(810) 678-2742

4020 S Lapeer Rd
Metamora, MI 48455

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/23/2021 - 12/29/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They did not load our blankets in the truck and we had to get from the next location that we had to get trailer from and he was able to help us out.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

The process was so wonderful. It's hard to improve upon it. The offices were clean and cool and smelled good. The sales rep. was polite, friendly, helpful and went above and beyond to make sure we understood all of our terms and conditions. We couldn't ask for a better salesperson. We left feeling confident that everything had been handled properly.

WALTER JOHN M. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Sonya was extremely kind and helpful....above an beyond. A+

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
2.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

Carlee D. 
Rating:
1.0

Customer did not leave a comment.

ANDREW JOHN Z. 
Rating:
5.0

excellent customer service

Terryl C. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Shaun S. 
Rating:
3.0

I am very disappointed in your company. I put a $50 deposit down to make sure the trailer would be available on Tuesday, when I went to pick it up, they informed me it was not available until the next day. It caused a whole days delay on my vacation to my daughter. I don't know why you would offer a guaranteed availability if you are not willing to uphold your end. Very disapointed, Michele Harlow

Michele H. 
Rating:
5.0

I rented Friday at 4:00 pm and them tried to charge extra 20.00 for after hours return. Never said anything about it. But they gave me the 20.00 back. Not open on the weekend.

Steverussell O. 
Rating:
5.0

The woman in the office was very friendly and helpful. Great job!!

John D. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Great place to rent from, everything went smoothly. When getting new trailers a wider trailer would be great. I have a Honda Goldwing trike that squeezed in. Only a few mm on each side. Thanks

fred E. 
Rating:
3.0

Drop off location was closed due to illness; I was unable to leave a message. My calls were transferred to call center, and they were unable to help. All I wanted to do was leave a message for the local office to call me, but it seemed that the call center personnel couldn't manage to do so. Very frustrating. I don't fault the local operator, but you'd think the system ought to allow the customer to leave a message.

Daniel K. 
Rating:
5.0

Rented from Clarkston not Metamora (45 min drive) Ordered with plenty of time to get trailer to Clarkston, notified less than 24 hours of new location... unacceptable!! EVERY effort should be made to get equipment to desired location or notify ay time of order

Tracie M. 
Rating:
1.0

Charged 25 dollars for a cleaning that wasn't even need it Asked for pictures or proof of why it was need to be clean they didn't have any lucky got my money back

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

Sonja was top notch Knew her job Service was excellent Thank you George

GEORGE K. 
Rating:
5.0

I felt my requests were accommodated in a very friendly and professional manner. The booking was very easy.

Chuck M. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Dropped off after hours.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
4.0

Equipment was not working properly. Ramp was jammed and would not come out. Facility was fine equipment NO.

todd M. 
Rating:
1.0

The equipment was clean because it only had 17,000 miles in it. I requested to pick up electronically because the location was closed at 4pm and when I arrived I began the process only for it to to tell me I didn't have any equipment assigned to me. Multiple phone calls and messages to the regional rep and 45 minutes later smart me checked the back door, which was left unlocked and there were keys. Because I am an honest person, I contact Uhaul again and a wonderful supervisor push me thru the check out process herself manually so I get begin my move that was now an hour late starting. Uhaul customer service was great. Uhaul field mgr FINALLY called me back two and a half hours later which I consider a fail. Store I picked up at are an epic fail. It's people like this that are killing small business because they can keep up with technology and the times.

Kari C. 
Rating:
5.0

We were warmly received and very professional. Offering a freshly brewed cup of coffee, a great way to start your day!

Ronald M. 
Rating:
3.0

Your computer system delayed me because the clerk was having issues inputting my data , either need better training for employees or fix computer network issues.

Kevin H. 
Rating:
3.0

It took over an hour to rent an auto transport...it was a huge menagerie

Jayson J. 
Rating:
4.0

Add loading ramps to this size truck .

Dwight M. 
Rating:
3.0

Person working the desk was very helpful and easy to do business with. Made for a pleasant experience.

Daniel M. 
Rating:
5.0

My return was done quickly and professionally. The attendant was very friendly and thorough. Good experience.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Autumn W. 
Rating:
1.0

I filled out the "Express Checkout" on the U-Haul web page but when I picked up my trailer it took me well over an hour before I could leave with it, even though I was the first customer in line. There was a problem with a refund that took much too long to complete to be acceptable. It was not the employee's fault; apparently the program being used which very slow. This experience is not what I have come to expect from U-Haul.

Cameron T. 
Rating:
2.0

The employee did not know how to do our contract, 4 phone calls later and 45 mins we got the trailer, then he did not know anything about it and how to connect it, this was only our second experience, then we have to pull over a mile down the road as it was not on properly. Make sure employees know what they are doing.

FRANK P. 
Rating:
2.0

Hours are very limited.

Nathan B. 
Rating:
3.0

Customer did not leave a comment.

SUZANNE P. 
Rating:
3.0

Customer did not leave a comment.

steven V. 
Rating:
3.0

Customer did not leave a comment.

Todd R. 
Rating:
3.0

not charge an extra day for being over time by just 25 minutes.when wasnt informed if your late you charged a whole extra day even when i asked about it to begin with not happy about that part. the girl working was really a nice lady

sheila D. 
Rating:
4.0

In general all service met my expectations. However, the 26 foot I rented was released to me with a "check oil" light illuminated on the dash; it made me wonder if the fleet vehicles undergo well managed preventative maintance programs.

James P. 
Rating:
4.0

Customer did not leave a comment.

kurt G. 
Rating:
3.0

Good service

Martin B. 
Rating:
4.0

Very friendly and helpful. Everything was ready for me when I arrived and the transaction was easy.

Christopher A. 
Rating:
5.0

LINDA AT STORAGE ONE IN METAMORA WAS WONDERFUL TO WORK WITH AND I WOULD ABSOLUTELY RECOMMEND U-HAUL AND HER RENTAL FACILITY AGAIN!

LINDA C. 
Rating:
4.0

The woman working was very nice and helpful.

ERIKA L. 
Rating:
5.0

I found the service to be outstanding. every detail of trailer use was explained. all questions we answered in a friendly manner. They took, what was a stessfull time, moving my daughter off to college and made me feel comfortable. Thanks again.

kenneth W. 
Rating:
5.0

Truck rental went well and Linda provided excellent customer service!

MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

colett P. 
Rating:
3.0

When calling to rent a truck I got sent to several different people. I called a place in Lapeer went to central dispatch they switched me to someone else. That person did not answer. I ended up hanging up calling back. It was really frustrating.

ROXANNE M. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
3.0

Customer did not leave a comment.

JODY S. 
No reviews have been submitted for this location.

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