Customer Reviews for Driven Towing
(U-Haul Neighborhood Dealer)

98 reviews

4140 Albert Pike Rd   Hot Springs, AR 71913

(501) 767-5638

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(501) 767-5638

4140 Albert Pike Rd
Hot Springs, AR 71913

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went great

BRETT BOATRIGHT 
Rating:
3.0

Customer did not leave a comment.

kimberly lopez 
Rating:
5.0

Customer did not leave a comment.

RAFAEL GAYOL 
Rating:
5.0

Very courteous and prompt.

DEBORAH REZA 
Rating:
4.0

Customer did not leave a comment.

ALISHA EWING 
Rating:
5.0

Super peachy young lady had me in and out of there in no time!

JUSTIN GUTHRIE 
Rating:
5.0

I can think of nothing to recomend

GLENN BURRESS 
Rating:
5.0

It was a wonderful experience having the truck ready on time and everything was great 😎👍🏾 I highly recommend

JOSEPH KENDRICK 
Rating:
3.0

Customer did not leave a comment.

lonnie white 
Rating:
5.0

Customer did not leave a comment.

Paula Buck 
Rating:
5.0

Keep doing what you are doing. I greatly appreciate all of your help. I called at the last minute on Friday..Brooke was super, didn't rush because it was almost 5:00 pm and was very informative. Easy pickup and drop off. I had questions later in the week and the office was super and very patient...didn't make me feel like I was a bother. You don't get that type of service anymore. Keep of the great work. I will HIGHLY recommend your location. Thank you so much.

Michelle Anthony 
Rating:
5.0

Customer did not leave a comment.

Jessica Patterson 
Rating:
3.0

I accidentally said there was a blanket and dolly in truck, but there was not. We paid for them, but they weren’t there.

Tanya Peterson 
Rating:
4.0

Very nice personal.

Donald Allfree 
Rating:
5.0

Customer did not leave a comment.

Dustin Mathews 
Rating:
1.0

Customer did not leave a comment.

TIFFANY Lazure 
Rating:
5.0

Great service, they had a truck need for my family in our last minute move.

CHRYSTIANA WEBB 
Rating:
5.0

We had an auto transport and had to buy a can of wd-40 for the ratchets because they were so stiff.

David Lovell 
Rating:
3.0

Get some help in the office because the lady was doing three thing at one time and I was over charged for something I didn’t agree to just to go 19 miles came out to $62 like really?

Jessica Polaris 
Rating:
3.0

Back was a little buddy but I did the mobile pickup and was given a code to get key due to both key boxes broke had to call for help to get keys.

Donald Goodin 
Rating:
5.0

Location was clean. Everyone was friendly. Cool signs!

Shauna Canady 
Rating:
5.0

Fast, easy and clean! Thank you for the great service!

diane catlett 
Rating:
5.0

Very friendly Great service, loaded trailer for me.

THOMAS LAND 
Rating:
4.0

We were given a truck to drive 1300 miles that had 95000 miles it was mainly just worn out.

Phillip Baker 
Rating:
2.0

After reserving on line and be assured I would be able to pick up the rental truck at my preferred location, which was 3 miles away, the pick up changed to another location. It was 12 more miles away. That meant I had to pay for extra mileage and travel further. The communication was poor, both on line and by telephone. There was much miscommunication, confusion, and the appliance hand truck I needed was deleted. I did not find out about that until I picked up the truck. I could not make the move as planned. The keys were not in the lock box but in the truck. Anyone could have taken the truck as it was parked by the street. I was told the location would be open and I could get needed supplies. It was not. So disappointed in U Haul. I’ve used them for moving since the 1990’s. Not sure I will ever rent from them again.

Ruth Davis 
Rating:
3.0

Called several times to return vehicle. Told to simply park in lot and walk away. Refused to do that as I wanted to return it to a person to certify no issues at a later time. Once returned I was contacted the next day asking when I would return vehicle. Apparently they never completed return paperwork within the Uhaul system

Catherine Zilka 
Rating:
1.0

I was switched to this location as it would be the only place to pick up the truck i was needing at the timeframe i was needing to pick it up at. I was not told it was a driveshare truck. went to another location and couldnt rent the truck i needed. after a hour talking to customer service, they got the information correct in their system about the driveshare truck. I went back and did the check in as they requested then didnt get the code for the keys. had to call them again and wait 30 mins or so to get a code to unlock the keys. after that everything went well. this is the first time i've ever had a problem with a reservation. i hope i dont have to move again, cause i'd be gun shy to use uhaul again for my moving needs.

Dana Roza 
Rating:
4.0

Customer did not leave a comment.

lonnie white 
Rating:
5.0

Very organized and easy to return. I received my email confirmation in a matter of minutes.

Dennis Malone 
Rating:
5.0

Employees were friendly. Able to get a truck on short notice knowledgeable during process of check out of tuck and returning it. Very efficient during rental process. .

Nancy Mitchell 
Rating:
2.0

All reserved equipment was not available at this location, said I would have to go to the my original selected pick up location to get the dolly

Robert Wright 
Rating:
5.0

Customer did not leave a comment.

Michael Hoffman 
Rating:
5.0

Customer did not leave a comment.

Dianne Barnes 
Rating:
1.0

I was told I could drop truck in Malvern Ar, contract said to call. When I called I was told to return truck to Hot Springs. I had to travel an extra 28 miles up there and my wife had to drive up there and pick me up. So I ended up paying more for truck and had my personal vehicle drive 56 miles round trip. Also over 2 hours of my moving time to take it back. This has made me very disgusted with Uhaul management and I will pass this along. Someone needs a head to roll in my opinion.

james schoonover 
Rating:
4.0

Customer did not leave a comment.

Carlos Oseguera 
Rating:
5.0

Customer did not leave a comment.

Kenny Hall 
Rating:
5.0

Great customer. Our family will definitely be using this location again.

CAMERON POLLEY 
Rating:
1.0

Truck had no muffler I got pulled over for the noise check engine light was on tire pressure was low on one tire

Matt Yarrington 
Rating:
5.0

Fast and friendly service

Cory Woods 
Rating:
5.0

Customer service was great!! Very professional. They made our moving process with Uhaul less stressful. Will definitely use this location again.

chad steadmen 
Rating:
5.0

Customer did not leave a comment.

Chris Campbell 
Rating:
5.0

Customer did not leave a comment.

WILLIAM REED 
Rating:
5.0

Customer did not leave a comment.

Huey Smith 
Rating:
5.0

Absolutely amazing Service and staff they were very understanding and helpful and kind and just a great overall customer especially as a first time I haul renter definitely will use this service and location again

Craig Griffin 
Rating:
5.0

The young lady in the office was very pleasant, and I wanted to pet the dog. New truck was in great shape. Would recommend

David Hennessee 
Rating:
1.0

Crooks. Charged me a day late , and I wasn't late. If Y'all return my money, I'll fix this review. Otherwise it's the principle of the matter, I will take ya to court over 30 dollars.

Dee Etter 
Rating:
1.0

I've rent from this location twice - The truck is new but has a lot of accident damage - more so than the first time i rented it a month ago - The catalytic converter has been cut off this vehicle and has a strong exhaust leak - Complained the first time i rented and the second time the vehicle is still not repaired - response was i could rent from somewhere else - also said it was a dent in the exhaust system with no leak - It's pretty unmistakable the sound a vehicle make with a severe exhaust leak - This truck may be new but is in rough condition with less than 20K miles

Donald Owen 
Rating:
5.0

Customer did not leave a comment.

ANDREW PRZYTARSKI 
Rating:
4.0

Customer did not leave a comment.

Debra Tomlinson 
Rating:
5.0

Checkin person came out to check me in before I even got out of my truck. Very nice. Thanks

GREGORY FISHER 
Rating:
5.0

Very polite as and helpful.

Harvie Arington 
Rating:
5.0

Customer did not leave a comment.

Bobby Cost 
Rating:
4.0

Customer did not leave a comment.

John Wallace 
Rating:
1.0

The check in system is terrible. You have to be in their parking lot in the boondocks where reception is spotty. Took forever to verify my information. Plus was charged 90 dollars for gas even though I refilled the tank. We literally moved across town and this cost me 208.00 because they charged me for fuel that I already had to purchase as per the agreement. So I paid 115 dollars for fuel when 25 dollars literally put it back on the tank it was on when I picked it up

Randy Wallace 
Rating:
5.0

Keep up the great job

DENNIS SLAGLE 
Rating:
5.0

Customer did not leave a comment.

Christina Bates 
Rating:
5.0

Customer did not leave a comment.

AURORA ROBINSON 
Rating:
5.0

Great customer service!

Robert Boudreaux 
Rating:
5.0

The young lady that set us up and hooked us up was very good! Very helpful!

JACK PRITCHETT 
Rating:
5.0

Great people! They go above and beyond to take care of you.

JIMMY MANUS 
Rating:
5.0

The truck I rented has A LOT of damage and has no exhaust. Literally. If there were a way to upload the video I took you would be floored!! In fact in Arkansas, this truck isn’t legal to be on the road with the exhaust in its current condition.

SHANE DAVIS 
Rating:
3.0

Service was above expectations- very knowledgeable of the equipment and process - will use again if needed and recommend to others.

BERNARD LEAHY 
Rating:
5.0

Close to our target location , and agent was very kind when we arrived this morning , she was quick and professional

David Hansen 
Rating:
4.0

The woman helping us was friendly and efficient

Melanie Maguire 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILDER 
Rating:
5.0

Customer did not leave a comment.

Mason Pierce 
Rating:
5.0

Customer did not leave a comment.

Lawrence Tatum 
Rating:
2.0

Customer did not leave a comment.

HEATHER STAINBROOK 
Rating:
1.0

The pick up in Montgomery Alabama was not good it did check in the trailer I rented and gave it to someone else and I have been charged for someone else trip. It was a one way from Hit Springs Arkansas to Montgomery Alabama

WILLIAM AKINS 
Rating:
5.0

Customer did not leave a comment.

MARIE LUNDRY 
Rating:
3.0

I was pretty happy with the truck even though it took an hour of trying to pick it up. I was also not happy with U-haul charging my Debit Card twice. I'll never rent from them agian.

Jay Archer 
Rating:
4.0

Customer did not leave a comment.

PATRICK LAKE 
Rating:
1.0

Price's was way to high. Was charged for equipment that I never got.

JENNIFER SCOTT 
Rating:
5.0

Customer did not leave a comment.

SHARON ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Quinn Brown 
Rating:
5.0

Great people

Bert Atwood 
Rating:
5.0

I've used Driven Towing in the past, they are very helpful. I dropped off today after hours.

BROOKE GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Chris Dern 
Rating:
2.0

This was not a good experience. I reserved a 10 foot truck online on Sunday evening, August 1st, for use on Tuesday, August 3rd. No problems. Reservation indicated that I could pick up the vehicle at the desired location. Also, reservation indicated that I would be contacted the Monday evening to confirm. No calls were received. As I was leaving my home on Tuesday to pick up the truck, I made a call to the pickup location. The truck was not available. WIthout checking with me, the Uhaul location assigned my pickup to another location. I was walking out the door!!!!! This set my assigned 6 hour time of use way back as I had to drive to the western part of the county passing by other Uhaul locations with the desired truck sitting on their lots. This is unacceptable and certainly soured me on any further use of Uhaul. The location was west of my home and I was going east. This was not satisfactory. The final pick up and return staff were pleasant and they, too, were surprised I had not gotten a call and that my reservation was randomly sent to them.... The truck was decent, the personnel were decent.....the reservation foulup was enough to prevent future interactions with Uhaul. I guess I'll go back to Budget.

JOHN WELLS 
Rating:
5.0

Customer did not leave a comment.

MATTHEW CLOS 
Rating:
5.0

The staff was very nice and they had several rentals to choose from.

Brian Charles 
Rating:
3.0

cost more to drop off here compared to next town which was recommended.

Ladana Harvey 
Rating:
5.0

The lady was quick and helpful when checking in the equipment. I liked the bulldog in the office.

Bryna Blissit 
Rating:
4.0

Customer did not leave a comment.

Judy Triplett 
Rating:
5.0

Customer did not leave a comment.

JAMES HANNON 
Rating:
4.0

Customer did not leave a comment.

MIKE MADDEN 
Rating:
5.0

Customer did not leave a comment.

WAYMON CARTER 
Rating:
1.0

Customer did not leave a comment.

LaShawnda Jones 
Rating:
3.0

Í I will ñévér úse úhaúl àgain nór wíll I ever recommend úhàul tó àñyóñé!

LARRY SMITH 
Rating:
5.0

Customer did not leave a comment.

Kim Cockrell 
Rating:
5.0

Customer did not leave a comment.

Vance Campbell 
Rating:
5.0

Customer did not leave a comment.

TERRY RAWLS 
Rating:
5.0

Customer did not leave a comment.

JAMES ASHBY 
Rating:
3.0

Customer did not leave a comment.

GARY FLECK 
Rating:
5.0

Service was great, people were very friendly and I would highly recommend. I didn't have a reservation, but was set up with the trailer I needed with great efficiency. Even though they were a little out of my way for where I was loading, I would definitely use them again.

WALLACE MARROY 
Rating:
5.0

Great Service

Roy Tucker 
Rating:
5.0

Great service when I arrived to pickup my U-Haul. The two people I interacted with were very friendly, made sure I had selected everything I needed, and made me feel at ease with my rental. Highly recommend using them!

Spencer Gaither 
Rating:
5.0

Went above normal to find and get a trailer for me at closing time great bunch of people A+ in my opinion

Pat Kelley 
No reviews have been submitted for this location.

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