Customer Reviews for Jerrys Drive Thru Feed LLC
(U-Haul Neighborhood Dealer)

272 reviews

16915 121st St NW   Gig Harbor, WA 98329
(This location does not do After hours drop It is gated and cannot block)

(253) 358-2113

Office Hours

  • Mon: Closed
  • Tue-Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/12/2024: Closed
  • 5/26/2024: 11:00 am - 2:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 11:00 am - 2:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 11:00 am - 2:00 pm
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(253) 358-2113

16915 121st St NW
Gig Harbor, WA 98329
(This location does not do After hours drop It is gated and cannot block)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/12/2024: Closed
  • 5/26/2024: 11:00 am - 2:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 11:00 am - 2:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 11:00 am - 2:00 pm
  • 1/1/2025: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I was not advised that dropping the UHaul Off at a different location in town would incur a $262.00 fee. Actually, I asked specifically and was told "that should be fine". When we dropped it off at the other location across town, nobody there told us about the drop-off fee either. Imagine my surprise when an in-town, 4 hour UHaul Rental cost me $401.00!!!! NEVER AGAIN!

Rebecca Staser 
Rating:
4.0

Customer did not leave a comment.

Steven Lamb 
Rating:
5.0

Customer did not leave a comment.

Danial Jolliffe 
Rating:
2.0

It would be very easy to make this location nice, but it doesn’t appear any effort has gone into it. Cell service is not the best, making it difficult to complete the required steps for the app. Additionally, this was NOT the place I chose to return and was much further on winding, narrow roads. There was no apparent way for we to switch back to the original location. I will need to rent again at the end of this month and will be looking into other companies because of the app and the issues above.

John Oberdiek 
Rating:
5.0

Customer did not leave a comment.

Jim Shisler 
Rating:
5.0

Customer did not leave a comment.

carol Eiffert 
Rating:
5.0

The staff was amazing and very helpful. Great location for our rural area.

Susan Tiner-Driscoll 
Rating:
2.0

I was 2 hrs over on my 24 hr rental. I got charged for another full 24 hrs

Nate Dorny 
Rating:
5.0

maybe have more truck available. that all i can say bad good or otherwise .

Raymond Flowers 
Rating:
5.0

Customer did not leave a comment.

Chris Davis 
Rating:
5.0

Customer did not leave a comment.

Steven Silver 
Rating:
4.0

Easy to find. Friendly owner very helpful.

Dan Durkin 
Rating:
4.0

Customer did not leave a comment.

rod grulke 
Rating:
5.0

The location and employee was great but I'm not happy that I was charged $14 for insurance coverage I declined while booking the truck and I was under the impression the mileage was included but I had to pay for each mile. Really not happy about that.

Kelly Sappington 
Rating:
5.0

Great customer service!

Danielle George 
Rating:
4.0

Customer did not leave a comment.

Jerry Teutscher 
Rating:
3.0

Very nice employees. They were really helpful. I really liked this place

Lacy Dallas 
Rating:
4.0

Customer did not leave a comment.

Lane Jaeger 
Rating:
5.0

Customer did not leave a comment.

Mark Waldron 
Rating:
5.0

The employees were friendly, helpful and efficient. I would return here in the future.

Alan ODannel 
Rating:
5.0

Not make them drive at 40 miles to drop it off when there is a U-Haul center 6 miles away. Not fair with the prices of gas

Denise Kirkbride 
Rating:
5.0

All is well and smooth! Very happy.

LYNN Price 
Rating:
5.0

Wonderful people!

shelly meadows 
Rating:
5.0

Your website should be clear about this location not being 24 hour return spot. Other locations did while this one didn’t specify on your website and that is why we picked it but turned out they were closed and had to return the following day as instructed by the customer service over the phone, which resulted in additional 20 miles on the truck.

Aya Hernandez 
Rating:
2.0

The equipment did not run well at all. It was completely off balance. The dolly that was reserved was not present. So I had to go to another one closer to home to pick one up.

Adeel Aslam 
Rating:
5.0

They were very helpful and friendly.

Dave HUBBARD 
Rating:
5.0

Customer did not leave a comment.

Adam Mulkins 
Rating:
4.0

You cannot drop off equipment here when they are not open, even though U-Haul sent me the self drop off text and told me I should drop off at 1035, the same as when I picked up the truck. There is a sign that says they will fine customers $500 if you leave your U-haul rented equipment there at any time other than when they are open, and they do not open until 12:00 noon. Recommend U-haul get this location to change their policy and/or don't deadline customers to drop off equipment there 2 hours before they open. .

Karen Hays 
Rating:
3.0

Customer did not leave a comment.

Eddy Dizon 
Rating:
5.0

This is for the company, NOT the location. Your billing practices are underhanded. Charging $1.86 per mile is usurious. The cost of the truck was ridiculous.

Shelly Wymer 
Rating:
1.0

They have terrible hours, closed Monday. Can’t drop things off when closed

David Haukoos 
Rating:
5.0

Passenger door hinge needs adjustment. Was hard to keep closed. Had to slam the door shut more than once to finalize attachment. Stirring Wheel Key would not turn each time. Needs to be lubricated or someone not knowing will break off a key in trying. Great truck and gas mileage. Look forward in renting it again.

daniel perkins 
Rating:
5.0

Very nice over the phone and when I arrived. Everyone was polite and super helpful

Dorinda Deimund 
Rating:
5.0

When making reservations i expected to pick up my rental at its location. I was told that the truck was already given out to someone else. I was told I had to make another reservation to find another truck. I literally had to way out of my way to pick up my rental. Lost almost half my day driving around when I should have been able to pick up my first reservations. I used 1/8 of fuel just to get home to load our stuff. The way fuel cost is now it's really hard to take i had to pay just get going . I hope my next experience is a hole lot better.

Tomas Levario 
Rating:
5.0

Customer did not leave a comment.

doug trautman 
Rating:
5.0

Customer did not leave a comment.

alan kuresman 
Rating:
5.0

Customer did not leave a comment.

Pete Kauppila 
Rating:
2.0

If u guys Were better prepared so we dont spend an hour just trying to get a truck on move day. Had issues with computor and card reader and didnt have dolly we ordered

James Polwarth 
Rating:
5.0

N/A

Kim Zeren 
Rating:
4.0

The location should add an awning over the checkout area to keep customers dry from the rain.

Kelly Wilson 
Rating:
5.0

From before pick up until after pick up, U-Haul was difficult. However, the wonderful lady that helped me on my return made me feel welcomed and a lot less frustrated about my experience with the corporate office. I would totally recommend this location purely because the staff was amazing, kind, and patient with me. They also had great communication with me

Kirsten Cash 
Rating:
1.0

I reserved a 20 foot truck. 2 days prior to pick-up, I was told they could only rent me a 15 foot truck. Now 25% of my belongings are gone because I cannot go there to retrieve them any longer. I had a 2 day window to get it and because I didn't have the size I reserved, I now no longer own about $5,000.00 worth of belongings. I will not be using uhaul or recommending them to anyone. This was the worst move I've ever made. NOT a happy customer.

Theresa Wilson 
Rating:
4.0

Customer did not leave a comment.

Pawel Sasim 
Rating:
5.0

Drive Thru Feed On The Key is the best. They treated me great and were very flexible. I will be visiting Drive Thru Feed On The Key in the future!

Clinton Wyatt 
Rating:
5.0

Was willing to wait after hours for return if I kept In communication. Was very friendly and helpful. Super quick and easy drop off.

Sean ODonnell 
Rating:
5.0

More inventory would help, but the destruction of our economy is not your fault.

John Earls 
Rating:
5.0

Customer did not leave a comment.

April Rasmussen 
Rating:
5.0

Customer did not leave a comment.

Jamie Kleppen 
Rating:
4.0

Customer did not leave a comment.

Dean Forsyth 
Rating:
3.0

It was fine; the floorboards were not cleaned off at all but other than that it was good

Daniel Alpers 
Rating:
1.0

Over charged me on days, fuel and mileage. They did not read the account notes.

Michael Spurrier 
Rating:
4.0

Super quick and easy to drop off trailer, great customer service.

Kevin Billingsley 
Rating:
5.0

Customer did not leave a comment.

Norine Rae 
Rating:
1.0

1. I was unaware of the weekend rates milage increase. 2. Vehicle was dirty 3. The process at the facility is longer than a process at a normal facility. 4. You are standing outside in the elements during ALL transactions

Effran Davis 
Rating:
5.0

Customer did not leave a comment.

John Shuster 
Rating:
5.0

Customer did not leave a comment.

NATHAN TRITLE 
Rating:
5.0

Customer did not leave a comment.

Brian Parno 
Rating:
5.0

Customer did not leave a comment.

Micheal Guenzler 
Rating:
5.0

Customer did not leave a comment.

Tamara Horton 
Rating:
2.0

Need to have an area that the customer can get out of the weather, or at least a cover to provide protection of rain/shade

Donald Mills 
Rating:
5.0

They were very friendly and helpful during the return process.

James Ringseth 
Rating:
5.0

Customer did not leave a comment.

Gary Wirkkala 
Rating:
3.0

Just a business

Mark Taylor 
Rating:
5.0

Customer did not leave a comment.

William Brantley 
Rating:
4.0

Customer did not leave a comment.

Gene Klohs 
Rating:
5.0

The “Location” was great U Haul service itself was miserable Improper “E Alert” held this repeat customer up for over an hour to resolve - completely unacceptable

Nicholas Sutton 
Rating:
5.0

Customer did not leave a comment.

Margeret Conroy 
Rating:
5.0

Customer did not leave a comment.

Keith Webster 
Rating:
5.0

Customer did not leave a comment.

Nicolas Sanchez 
Rating:
5.0

Customer did not leave a comment.

Wanda Norman 
Rating:
4.0

Customer did not leave a comment.

DALE ZDUNSKI 
Rating:
5.0

Customer did not leave a comment.

Virginia Logan 
Rating:
4.0

Customer did not leave a comment.

Michael Wood 
Rating:
4.0

Customer did not leave a comment.

Michael Gentile 
Rating:
5.0

Customer did not leave a comment.

Nathan Gerona 
Rating:
4.0

Nice location and people, simple and quick process.

FRANCESFAYE EISEMANN 
Rating:
1.0

The owners fabricated documents in my name to charge me money. Over $1600. I have receipts and emails to prove that the owners of Drive thru Feed falsified my card information and charged my debit card without my authorization. Refund me NOW

Don Miller 
Rating:
5.0

Customer did not leave a comment.

Kurt Martin 
Rating:
5.0

Customer did not leave a comment.

donald worley 
Rating:
5.0

The sole worker (whose name I didn't get) went WAY out of his way to check in my rental several minutes after closing, as I caught him on his way out and literally begged him to please check me in. (I needed my car, which was inside the closed gate, to get home.) I've used Uhaul often over the years, but I can't express how much it meant that he was willing to go the extra mile because of a situation that was totally my doing. I am moving to the area soon and will actively look forward to any chance to work with this Uhaul branch, and really want to heap any praise on them - and particularly on this worker - that I can. Extremely positive experience.

SHON MECKFESSEL 
Rating:
1.0

Hours were different than posted. The personnel were rude and they opened the gate on my car. Thankfully there was no damage. But no apology or even a look.

CHANGWOOK KEVIN PARK 
Rating:
1.0

Customer did not leave a comment.

Shannon Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

David Hughes 
Rating:
5.0

Their hours were not clear to me when I rented, their hours were hard to work with. They were great people tho

Nicholas Sutton 
Rating:
5.0

The floor was dirty and the roll up door was bone dry and needing lubed. I lubed the door and laid down plastic on the floor. But Connor at the drive thru feed place came in on his day off to rent me the trailer, he was awesome for doing so. Can you guys hook him up with a gift card or something. Thanks.

Nichole Montemayor 
Rating:
5.0

Customer did not leave a comment.

Pamela Smith 
Rating:
5.0

This place is awesome but your people that make reservations are terrible. They had everything messed up I called to fix it they said it was taken care when it wasn't. How they got it so screwed up I will never know but the people at the location fixed it. Will never deal with you guys again but would with the awesome people at this location

Roger Hirschinger 
Rating:
1.0

Staff was unprofessional

Trevor Bullington 
Rating:
5.0

Customer did not leave a comment.

Nicholas Stacy 
Rating:
5.0

The facility was great, easy to do business with. The truck is another story Flat tire Exhaust leak into cabin Bad tensioner and belt No washer fluid Not cleaned prior to use. Was told I would receive a call to resolve the concerns. No call as of yet.

Nick Foster 
Rating:
5.0

Customer did not leave a comment.

kendra turner 
Rating:
1.0

Five day rental advertised on your website was not honored. I was only allowed four days resulting in a late fee.

Kerry Olsen 
Rating:
4.0

Customer did not leave a comment.

Lena Reardon 
Rating:
3.0

The person who waited on me was slow

JAMES BAKER 
Rating:
5.0

Customer did not leave a comment.

Carl Hodson 
Rating:
3.0

Customer did not leave a comment.

Cole LITTLE 
Rating:
3.0

Customer did not leave a comment.

verlin nielson 
Rating:
3.0

There is a problem with the locations suggestions made by the 800 number assistant. I asked for a truck to be rented from the gig harbor point fosdick location. After a brief wait, I was given a truck on Anderson Island which is nowhere near gig harbor and on an island reachable only by ferry. Then I was given 2 locations in Tacoma which requires 2 bridge tolls to reach and return the truck. Finally I was given a truck at the site I requested. But when we checks before heading out to pick it up, we found it to be 15 miles from home on KeyPenninsula, rather than at the Point Fosdick location. This whole rental arrangement was irritating! We did get the distant truck and paid an extra 30 miles of mileage charges. Not happy.

Elizabeth Matuk 
Rating:
4.0

Honor reservations made weeks in advance. Have more trucks available so customers don’t have to drive many miles extra to obtain a truck.

Zane Marsden 
Rating:
5.0

The current amount of available 5x10 and 6x12 trailers in the Tacoma/Seattle to rent for a week is HORRIBLE. We paid almost 4 TIMES MORE to bring a trailer one way (which helps Uhaul's inventory) than what we would have paid for a local 8-day rental. The reservation line was ZERO help, and I spoke with them twice. Told me I could pick up a trailer in another state if I drove 2 hours ONE WAY, completely out of the direction of travel. Oh, and I'd have to drive almost 7 hours ONE WAY to drop it back off in that state! Yeah, THAT makes sense... If you REALLY want to improve things for the next customer, make sure your inventory is available everywhere, not just in mass quantity in some states. And why only 4 drop off locations to choose from?! Lots of Uhaul dealers around, but we have to drive 30+ minutes to drop off the trailer. That's unacceptable. The issues we encountered had nothing to do with the pick-up or drop-off locations. It was available inventory and rates we had to pay due to the lack of inventory.

Fred Brantner 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top