Customer Reviews for Drive Away Today
(U-Haul Neighborhood Dealer)

373 reviews

1131 Airport Blvd   Austin, TX 78702

(512) 961-1975

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 9 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 961-1975

1131 Airport Blvd
Austin, TX 78702

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri: 9 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Audrey Hartye 
Rating:
5.0

Customer did not leave a comment.

Jacob Prickett 
Rating:
5.0

Good truck! The best service!

mARGARET SANCHEZ 
Rating:
4.0

I had a very pleasant experience renting a U Haul yesterday. Staff was very professional and very helpful.

bradon warren 
Rating:
2.0

Customer did not leave a comment.

Paige Armstrong 
Rating:
3.0

Customer did not leave a comment.

Dinora Bicas 
Rating:
5.0

Customer did not leave a comment.

judy Esparza 
Rating:
4.0

The attendant was extremely helpful. He helped me get complete my reservation, and adjust my mirrors before leaving the lot.

Alejandra Coronel 
Rating:
2.0

I made this reservation a few months in advance, which included a dolly. When we got there on move out day there was no dolly in the truck (we were not charged for it). No other nearby U-Haul or non-uhaul locations had dollies available to rent that day so we were forced to make due without it. I would have been more understanding had it been a last minute reservation; however, given I made the reservation in advance, all supplies absolutely should’ve been available. And if they weren’t available, I should’ve been communicated with in advance so I could’ve planned accordingly,

Carly Waite 
Rating:
3.0

It was fine but there was no great parking for the U-Haul.

Haydyn Jackson 
Rating:
5.0

Customer did not leave a comment.

Mandy Foreman 
Rating:
3.0

Customer did not leave a comment.

Braden Shanks 
Rating:
4.0

Customer did not leave a comment.

Nathan Netek 
Rating:
5.0

The owners at Drive Away Today were nice and friendly and work efficiently to help us load the trailer and get on with our business.

Caleb Phares 
Rating:
5.0

Stan was the most professional and attentive customer representative I've ever encountered. Will forever be the first location and worker I seek for any future moves.

SEAN PETERSON 
Rating:
5.0

Great online reservation process - it was all easy breezy!

Maggie Quirk 
Rating:
5.0

The woman at the desk was very nice and helpful. Pickup took 5 minutes. My best uhaul experience in Austin so far!!

Allan Farkash 
Rating:
5.0

Customer did not leave a comment.

Charles ODonnell 
Rating:
5.0

You all did good everything went well

Rowan Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Thomas Mauldin 
Rating:
3.0

Customer did not leave a comment.

michael mcdaniel 
Rating:
2.0

Find another location for the business. Very cramped area.

Robin Glover 
Rating:
5.0

Customer did not leave a comment.

Jennifer Isenberg 
Rating:
3.0

Rented a 10’ truck.. Air conditioning was ice cold.! Super fast for pick up, drop off , and email receipt. Friendly and took less then 10 minutes and I was already on the road. Pricing was fair. I only moved to storage, but when I buy my house in next few months I’ll be back . 🙂

Anselmo Cantu III 
Rating:
2.0

Customer did not leave a comment.

Matthew Icardi 
Rating:
5.0

Stan made the rental experience quick and easy. I appreciated his support with the move.

James Westphal 
Rating:
4.0

Was not notified the truck did not have a ramp. Never used a uhaul without a ramp. I had to pick up all my heavy stuff because there was no ramp.

Falise Jones 
Rating:
5.0

Great serviv

Keresa Aaron 
Rating:
4.0

The lot is busy and a bit crowded, but the employees are happy to help with shifting things around for easier access. Everyone was friendly and helpful. I'd return in the future.

Christy Lewis 
Rating:
5.0

Great service

STANLEY COBBLE 
Rating:
2.0

I did a mobile pickup and there weren't clear instructions provided on how to actually access the vehicle. It took me 20 minutes calling, waiting on hold, and dealing with app issues to actually get it. The rep I spoke with said she'd credit me for my inconvenience, but didn't seem to remember.

Austin Clemens 
Rating:
5.0

Stan was excellent. Super friendly with overall ease of transaction.

DOCTOR DRAVIER 
Rating:
4.0

Stan was very friendly and got me going very quickly with no notice. The one thing I would say is there seemed to be a lot of cars there that didn’t have anything to do with Uhaul, so parking is limited. I would come back and recommend though.

MATTHEW GARCIA 
Rating:
5.0

Nothing! Stan was excellent! Encouraging, helpful, and cares! Thank you! I’ll be back for sure! -Shannon.

William Naylor 
Rating:
5.0

Customer did not leave a comment.

Matthew Janak 
Rating:
5.0

Great service - truck had a weird noise

RenaTe Baitenmann 
Rating:
5.0

Very easy access to drop off. Friendly helper

Jorge Cortes 
Rating:
4.0

Customer did not leave a comment.

Aaron Price 
Rating:
5.0

Extremely friendly, thanks for the great service!

Conner Levy 
Rating:
5.0

Amazing customer service

jonathan rice 
Rating:
5.0

Stan was THE BEST! He came out to help us and made the process go so smoothly! He was more worried about our safety than the late time, which really helped out our situation. I will definitely come to this spot for all of my U-Haul needs. Stan deserves the biggest raise because he is so good of a person and was super helpful for the whole process. We love Stan!!!

Johanna Park 
Rating:
5.0

Staff was great, especially Stan. They stayed late on Saturday to make sure we were taken care of. Highly recommend!

Zachary Biderman 
Rating:
5.0

Stan was great! Very friendly, knowledgable and helpful for my last minute rental. Easy process and overall positive experience.

Kira Glander 
Rating:
1.0

1) the location looked like Sandfred & Son Junk Yark 2) went into a double entry tin building to find someone to help me (no sign) 3) in Austin, Texas the temp was 103. Waiting room was 99. 4) the lady reenter my reservation into her screen again..(?) 5) as she explained the rules, she asked if I had any questions ? I stated yes, I am getting a rental with a AC ? She looked at me then looked away. ... June 30th was 102° ... the cab of the truck was 110,°. I turned on the motor, and AC ... the AC never worked ! ... so disappointed I U-HAL. Trashed out office ... Lied to ... Larry Stark Austin TX 512 870 7222 - cell / text

Larry Stark 
Rating:
5.0

Customer did not leave a comment.

Abigail Scheurich 
Rating:
3.0

Customer did not leave a comment.

Steven Gorman 
Rating:
2.0

This place should not be used as a Drop Off Location. The service was really poor being right next to a very busy road that led to an airport. The service agent was not any source of information and kept on repeating that all of my concerns were simply reported.

Stephen Fraser 
Rating:
5.0

Customer did not leave a comment.

Frank Serrano 
Rating:
5.0

Stan was great! He made the experience very smooth and easy as a first-time UHaul renter. I would rent from here again if Stan were to be there.

Mariangela Rodriguez 
Rating:
3.0

Customer did not leave a comment.

John Cockrun 
Rating:
5.0

Stan was a big help and made it affordable for me to help my Uncle move into his new senior living apartment thank you sir for your help

christopher reed 
Rating:
5.0

STAN WAS AWESOME! Great guy & great experience.

Jonathan Rushbrook 
Rating:
5.0

What a great experience! I booked a 10' truck the day before and this location had one available, with the equipment that I needed (moving dolly, furniture dolly). I was prepared to do the check-in on my phone when I arrived, but the man in the office kindly checked me in, which was a breeze. The staff was super friendly. Highly recommend this location!

Inge Drake 
Rating:
5.0

Customer did not leave a comment.

Terry Colen 
Rating:
5.0

Friendly Staff

Roxana Campbell 
Rating:
1.0

The location was not very good, an old shack that reminded me of a junk yard. The rental was in good shape and the person who helped me was very nice.

ED healy 
Rating:
5.0

Stan is amazing. Great customer service!

Safarah Khan 
Rating:
5.0

Customer did not leave a comment.

Bruce Tamayo 
Rating:
5.0

Customer did not leave a comment.

Agustin Bautista 
Rating:
5.0

Customer did not leave a comment.

JANET NEMEC TODD 
Rating:
3.0

Aside from the actual look and feel of the location itself, it was great. Best u-haul experience I’ve had.

Ana Del Castillo 
Rating:
5.0

Customer did not leave a comment.

Hirak Munoz 
Rating:
5.0

Customer did not leave a comment.

douglas hurst 
Rating:
5.0

Very prompt and got me rolling.

Sheila Sergent 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN FOWLER 
Rating:
4.0

Everything was great. The only thing I would say is maybe the pick up location office should invest a little to spruce up the place but other than that the service was nice - Stan was super cool and renting was easy.

Elizette Moral 
Rating:
5.0

Sooooo sorry that I was diagnosed positive for covid and flu 2Jan 2023 but grateful for your understanding. Vehicle has not moved much because I've been bedridden by persistent coughing. Will return vehicle Tuesday 10Jan2023 per contract. What time is it due?

Sherri Taylor 
Rating:
5.0

Stan was very helpful. Easiest return ever!

Kristina Harper 
Rating:
5.0

Customer did not leave a comment.

Eric Davis 
Rating:
4.0

The pickup location had very courteous and attentive staff willing to arrive early and assist us with our rental pick up. The only thing really warranting negative critique is the establishment itself. It appeared like it could use a renovation.

Zackery Cooper 
Rating:
5.0

I was already sad because my father just died and we had to empty his apt. My uber driver to the uhaul was rude. But Stan at Uhaul had no idea about any of this. He came out to my car gave me a super friendly welcome and helped me with my bags. His incredible smile and sincere demeanor instantly put me at ease. He talked to me and calmed me down, without even knowing how much pain I was in. He then helped me out with my bags, went over the truck with me and made sure my mirrors worked. He really helped me that day.

Jesica Flores 
Rating:
5.0

Have all trucks full of gas when rented. Inconvenient to have to fill up on your way out.

Bryan Rogers 
Rating:
5.0

Customer did not leave a comment.

Oscar VARGAS 
Rating:
3.0

It’s a very small location with limited parking and a small wooden shack for an office. The man at this location was very helpful though! He was very efficient and I had my 15’ truck in short order and was on my way.

Lawrence Denny 
Rating:
5.0

Customer did not leave a comment.

Colin Bruenjes 
Rating:
5.0

Service was great. The lot was a little messy with all the rain and a little hard to get in and out as far as getting dropped off.

Ty Hart 
Rating:
5.0

Customer did not leave a comment.

Houston Wanier 
Rating:
5.0

I appreciate the service, fast, and reliable

Evelyn JohnsonNichols 
Rating:
5.0

In a world of apathy -and the concomitant poor customer service -Monique was an inspiring beacon of helpfulness, attention and personal engagement -throughout the rental / return process. We will return!

Marlon McAllister 
Rating:
5.0

Customer did not leave a comment.

Olivia Hesse 
Rating:
4.0

Customer did not leave a comment.

Jacob Appel 
Rating:
4.0

Customer did not leave a comment.

John Quinn 
Rating:
3.0

No place to leave car and loads of construction making it hard to get in and out.

Mabel LeonUlloa 
Rating:
4.0

Customer did not leave a comment.

Yulonda Sanders 
Rating:
5.0

Nothing. Seamless experience. Vehicle was ready when I arrived

Logan Gardner 
Rating:
5.0

They were wonderful! Both people I interacted with were great and stayed to help when Uhaul dropped the ball. Uhaul made it really difficult to use the app based pick up. Like needing to call a 3rd party to verify my identity?! That doesn’t even make sense. I could give you anyone to lie confirming it. Extremely frustrating. Thankfully the guy at the pick up location was able to do your job for you.

JOHN CAMPIONE 
Rating:
5.0

Great customer support and definitely would come back again

David Orozco 
Rating:
5.0

Customer did not leave a comment.

Thomas Triplett 
Rating:
5.0

Customer did not leave a comment.

Scott Baldwin 
Rating:
5.0

Very friendly and helpful staff/owners. Your U-Haul phone App is TERRIBLE. Many functions- particularly the camera function for pics did not work on my phone.

Zachary Poitra 
Rating:
1.0

You could improve by making your mobile check-in actually work, and provide me with the tools that I requested and reserved. Your negligence cost me time and money.

Kasey Randall 
Rating:
4.0

Customer did not leave a comment.

Jay Xiao 
Rating:
1.0

Customer did not leave a comment.

Britney Remy 
Rating:
5.0

Very friendly staff! Easy and straight forward process.

Benjamin Dornbush 
Rating:
5.0

Best pickup experience ever. Would recommend to anyone.

Thomas Pickral 
Rating:
5.0

Great support and friendly reception. Great guy.

Herbert Walpole 
Rating:
2.0

was charged an exceeding amount for not filling back the truck because I had an emergency to attend to, and truck was not even clean when i received it.

Papa Sarpong 
Rating:
2.0

Nice friendly people and the car truck worked great. Easy

Stacy Friscia 
Rating:
5.0

The representative at this location is excellent. This is the second time I have gone to her because she is so wonderful to work with.

Shannon Burke 
Rating:
3.0

Customer did not leave a comment.

JEFFREY FLANDERS 
No reviews have been submitted for this location.

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