Customer Reviews for Dreistadts Service
(U-Haul Neighborhood Dealer)

150 reviews

802 Magee Ave   Jeannette, PA 15644

(724) 296-8456

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: 7 am–10:30 am
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(724) 296-8456

802 Magee Ave
Jeannette, PA 15644

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: 7 am–10:30 am
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Holly Morgan 
Rating:
4.0

I think uhaul should maintain a better customer service with real people amd not push me to a website ot chatline Brutal service for a great company Randy and jim were terrific reflection of your company Helpful courteous Cant get this on a website or chatline

BRYAN TROTTIER 
Rating:
5.0

Customer did not leave a comment.

Paul Browne 
Rating:
5.0

Customer did not leave a comment.

JeMar Jackson 
Rating:
5.0

Super friendly and easy to deal with. Truck was exactly what I reserved and I couldn't have been happier. Great experience.

Timothy Mortimore 
Rating:
5.0

Customer did not leave a comment.

Denise Novak 
Rating:
5.0

Customer did not leave a comment.

Hunter Wirth 
Rating:
5.0

Customer did not leave a comment.

RANDY DREISTADT 
Rating:
5.0

Customer did not leave a comment.

MARK SCHULTE 
Rating:
5.0

Absolutely nothing to improve upon at this location. Owner was the most friendly and incredibly helpful, especially when we had issues with online pickup. He even offered help with issues of our booked moving helpers that were not responding regarding scheduling. Much thanks for wonderful service!!

Josh Williams 
Rating:
5.0

Customer did not leave a comment.

Amber Priestley 
Rating:
5.0

Incredible customer service

SHAUNNA THOMAS 
Rating:
4.0

Customer did not leave a comment.

Diane Guest 
Rating:
5.0

Nothing, all good

Joel Blice 
Rating:
5.0

Customer did not leave a comment.

Dennis Maffessanti 
Rating:
5.0

Customer did not leave a comment.

Ken Stancovich 
Rating:
5.0

more availability in monroeville

TIMOTHY OLADELE 
Rating:
5.0

Customer did not leave a comment.

Ross Rawe 
Rating:
3.0

Customer did not leave a comment.

Marlon Austin 
Rating:
4.0

Advise the customer IN YOUR TEXT ALERT that a photo of the odometer is necessary to complete the after hours, on-line return.

Donn Austin 
Rating:
4.0

Owners were great and easy to work with. Lady I contact at the Delmont location was great as well. Very helpful in locating the size truck I needed and answered all the questions I had about it.

Kevin Rubright 
Rating:
4.0

Explain a little more about the process when you get there if it’s after hours

John Armstrong 
Rating:
4.0

Customer did not leave a comment.

Thomas Gdaniec 
Rating:
5.0

Great experience! Thanks!

Tracey Powell 
Rating:
5.0

This has nothing to do with the location, but the cup holder in the cab is an odd shape and too shallow to be useful. I had a cup of coffee tip out on 2 separate times. Both were from a complete stop and when I pressed the accelerator it flipped out of the terribly designed cup holder. Thankfully I wasn't in traffic when this occured. I look at this and wonder how something so useless made it through the design process. Whomever is responsible should be terminated and not allowed near the design phase of van making.

ROBERT KRISTOFF 
Rating:
5.0

Great place to go to for your rental

RANDAL DREISTADT 
Rating:
5.0

Customer did not leave a comment.

Chad Hammond 
Rating:
4.0

Customer did not leave a comment.

MARK CARFANG 
Rating:
5.0

Customer did not leave a comment.

CARL ERB 
Rating:
5.0

Work with more people like Randy! A true gem!!

SPENOLA AMMAMOO 
Rating:
2.0

Communication, timeliness, e pick up to be user friendly

Kristin Steininger 
Rating:
1.0

This is a skeevy question, Uhaul. There was nothing wrong with the location. But you gave less than 12 hours notice that we would need to drive 30+ miles away to get our truck when we can literally see a uhaul location full of trucks from our living room window. That means 90 extra miles worth of gas because we also have to drive our car there and back to pick it up. Not acceptable.

Travis Kovalovsky 
Rating:
3.0

Customer did not leave a comment.

Brittany Dorko 
Rating:
5.0

Customer did not leave a comment.

Jaqueline Garland 
Rating:
5.0

Mr. Randy provided top of the line service and assisted me with everything! He went above and beyond for me yesterday with the trailer! If I ever need U-Haul again in the future I will be using them!

DERRICK JOHNSON 
Rating:
5.0

Customer did not leave a comment.

JESSE EISAMAN 
Rating:
5.0

Customer did not leave a comment.

Ray McGough 
Rating:
5.0

Customer did not leave a comment.

Ben daykon 
Rating:
5.0

Customer did not leave a comment.

JOHN KNOPP 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH LANGFORD 
Rating:
5.0

Customer did not leave a comment.

Levi Frantz 
Rating:
5.0

Great Very helpful, will use again and recommend to friends

William Parke 
Rating:
5.0

Customer did not leave a comment.

Dustin Patrizi 
Rating:
5.0

Customer did not leave a comment.

Kayshauna Crosby 
Rating:
5.0

Highly recommend this location. Owner was highly accommodating and competent.

DAVID ROSENBERG 
Rating:
5.0

The owner goes out of his way always to keep his customers happy

CHARLENE FOHEY 
Rating:
5.0

Randy is always right on with everything. Very pleasant and equipment A-1

CHARLENE FOHEY 
Rating:
5.0

the u-haul website had a problem but Dreistadts Service took my information manually and got me on my way quickly

Vincent Benkovich 
Rating:
5.0

Customer did not leave a comment.

William Newcomb 
Rating:
5.0

Great to work with

MICHAEL brentzel 
Rating:
2.0

You directed that I drive 25 minutes to a location four towns from me when there were large UHaul locations with trailers that were within three miles drive. I was sent to a facility with a total of two trucks and two trailers. You should inconvenience your customers just so you can move equipment that is in an out-of-the-way location.

Thomas Schott 
Rating:
5.0

Great to deal with!

jason Frick 
Rating:
4.0

Customer did not leave a comment.

William Sutter 
Rating:
5.0

Customer did not leave a comment.

Andrew Scott 
Rating:
3.0

Customer did not leave a comment.

Tammy Elias 
Rating:
5.0

Customer did not leave a comment.

Glen Henzler 
Rating:
5.0

Customer did not leave a comment.

RENE MARQUIS 
Rating:
3.0

Poorly lit in a bad neighborhood for a night time drop off.

Robert Henderson 
Rating:
5.0

Friendly service

Michael Sekhon 
Rating:
5.0

Customer did not leave a comment.

Chris Burris 
Rating:
5.0

Customer did not leave a comment.

Evan Dickson 
Rating:
5.0

Customer did not leave a comment.

ANDREA FLOYD 
Rating:
5.0

Customer did not leave a comment.

Marco Sebastiani 
Rating:
5.0

They where very accommodating with us and patient with all of our questions

JOHN PINKERTON 
Rating:
5.0

Customer did not leave a comment.

Austin Adesina 
Rating:
5.0

Great location fast and friendly

RANDAL DREISTADT 
Rating:
4.0

Customer did not leave a comment.

Alexis skuhrovec 
Rating:
1.0

We had set up online check in due to the location not being open for scheduled pick up time. App would not work, was on hold 45 min before we hung up and called business owner..who met us later for pick up. Dreistadts Garage was wonderful, UHaul no help. Delayed move, helpers, and had to move in worst weather all due to being 2 hrs behind. You should not offer online pick up, obviously we weren’t the only ones that had trouble with app, problems getting a representative to answer due to abnormal call wait times..

Anthony cortazzo 
Rating:
1.0

Customer did not leave a comment.

Michele Civic 
Rating:
5.0

Easy and fast

fernando AVOLIO 
Rating:
1.0

Customer did not leave a comment.

Danielle McRoberts Holmes 
Rating:
5.0

I have rented from this location on several occasions and will continue to recommend and refer people to it. The gentleman that own this place is great. Very personable, polite and helpful. If you wanted to be treated well you must rent from this location!

Brennda Hays 
Rating:
1.0

I waited over 20 minutes to check in and get the keys. Then the truck I got was almost completely out of gas. So I instantly needed to find a gas station. Overall a terrible experience.

Justin Mikula 
Rating:
4.0

Well it was clean but ended up breaking down so i was very unhappy about that. But yes i.would recommend getting one but they should maybe be checked more thoroughly

STACEY BAUSTERT 
Rating:
4.0

Customer did not leave a comment.

Angela Miller 
Rating:
5.0

I’m glad I rented from this location! Ran into some problems and they were very understanding. The customer service was exceptional and if I ever need to rent a Uhaul again, I’ll definitely be going back to this location! 10/10 recommend to anyone who’s in need of a Uhaul.

Christopher Granata 
Rating:
5.0

When I picked up the trailer in Hallstead, I was told that I could drop it off ANYWHERE after making use of the trailer. I assumed they told me that due to all of the hassles I had with getting the trailer, including having NEVER been told that my original reservation was changed. I specifically asked if I needed to return the trailer to Jeannette, and they said no, I could take it anywhere. After emptying the trailer in State College, I tried to leave it at a UHaul dealer in State College since I was done with it, and was told that I would have to pay $82 if I did that. So I had to take the trailer the additional 2 hours back to my house, and then return it to the UHaul dealer in Jeannette the next day. That was another wasted hour in State College, as I needed to find the dealer up there, wait for several people in front of me to be waited on, and then be told that I had to cough up $82 or they would have to put the trailer back on my car, which is obviously what happened.

Peter Mervosh 
Rating:
5.0

Can't improve. Everything was fantastic especially the attitude of the owner and employee

john stape 
Rating:
5.0

I used the Uhaul 24/7 truck share and it was very easy and we had no difficulties with the experience. I was apprehensive at first but as long as you have your smart phone and the required pieces of information they say you'll need, it was a piece of cake.

Kimberly Bush 
Rating:
4.0

Customer did not leave a comment.

jack withrow 
Rating:
5.0

Great location great service

RANDAL DREISTADT 
Rating:
1.0

Owner demanded 8Am pick up. Van was dirty and had loose steering. Van used for local pick up. Returned within 4 hours with the required 1/4 tank of gas. Charged $46 for gas. Intetestingly, Mr. Driesdadt owns a gas station. The owner was rude and hung up on me. Two calls to customer service yesterday. Was told I would receive a call back within two hours. Nothing. Extremely poor customer service. Will never use your company again. Will relay my experience to BBB and social media.

CINDY STEELE 
Rating:
5.0

Customer did not leave a comment.

Bruce Livengood 
Rating:
3.0

Tires were not good-balding. We got stuck 3 times and hydroplaned very easily. It was also disheartening that no AAA or Military discounts were offered.

CRYSTAL YORTY 
Rating:
5.0

Very efficient and courteous service. I like the fact that they were located in Jeannette, so close to home.

Rebecca Brammell 
Rating:
5.0

Randy was very accommodating and even had the truck warmed up inside the cab some before we arrived which I found to be a very kind gesture. It was cold this morning. We may use his place referentially now.

ronald hoffman 
Rating:
5.0

Customer did not leave a comment.

Brian Sapp 
Rating:
5.0

My experience was spot on,quick and easy, The pick up location was very convenient it’s right in my hometown. As a regular uhaul customer the service was excellent plus it’s great to have a local dealer within 10 minutes of My house, I highly recommend Dreistadts Service.

ROBERT CARTER 
Rating:
5.0

I have no complaints. Very respectful and good business will return in the future.

ADAM WAGGONER 
Rating:
5.0

Friendly and quick, I'd gladly rent from them again

jason west 
Rating:
5.0

Dreistadts Service was excellent and above and beyond awesome. Tank you for making our rental easy and fast.

richard heithaus 
Rating:
2.0

Drop off did not check out vehicle after drop off which caused U-Haul to call twice. The 1st call they said they would take care of it. The 2nd call I had to take care of it get a hold of drop-off center (voice mail). They called back but U-Haul did not follow-up until I called U-Haul back who said drop off was new and transferred the truck.

David Cannon 
Rating:
5.0

Customer did not leave a comment.

David Rothrauff 
Rating:
5.0

Very convenient to have locally in Jeannette, PA.

Ben Daykon 
Rating:
5.0

Went above and beyond to get the help I needed.

Neil Mccarthy 
Rating:
5.0

Customer did not leave a comment.

TERRI Watkins 
Rating:
5.0

Customer did not leave a comment.

Terri Watkins 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN KELLY 
Rating:
5.0

Staff at Driestadts is excellent

Tim McCready 
Rating:
3.0

Truck was dirty inside. No straps or pads available to rent. Gas was at half tank, not 7/8 as I signed for. Steering wheel shakes when making a long right curve and feels loose.

DEBORAH RHODES 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top