Comentarios del cliente para Dreamcatcher Enterprizes

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Dreamcatcher Enterprizes

Grado total:

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Lou D. en

Grado:

The truck contained a dolly and pads. I was not offered the chance to use these and did not know they were in the truck. I did not use these items (I had my own dolly which was quite superior to yours). When my bill showed up by email, there was a $10 charge for these 2 items. I was not given an opportunity to review the bill. I was told that I would receive a credit when I called and complained. I have received nothing. Out of Principle, I will not use U-Haul again if I have an alternative. By the way, this was the Lone Oak, KY branch that this happened at.

Terry K. en

Grado:

El cliente no dejó un comentario.

Andrew C. en

Grado:

It was the wrong size truck for the auto transport and the lady overrideded the system to get me in the truck

Craig L. en

Grado:

Needs no improvement.

Robert H. en

Grado:

Great place to get a trailer I have used it twice and have had a pleasant experience each time.

Joseph R. en

Grado:

El cliente no dejó un comentario.

FREDRICKA H. en

Grado:

This is second time I've done business with this location and both times have been seamless.

Bruce T. en

Grado:

Very pleased! Thanks

John S. en

Grado:

The uhaul rental must be a side gig. I could not tell what the main business was by walking inside. It was very cluttered. They were doing some sort of renovation so may have been due to that. They have a dog that is not chained or caged. When I was backing the trailer into the spot they told me to the dog ran out of the building and jumped up on the side of my truck causing several scratches in the door. Needless to say I will NEVER rent or return to this location. Very inconsiderate of them.

Angela B. en

Grado:

The lady tried to run a payment through on my debit card and it said declined, but my bank account showed today that the payment went through, but i had already used a different form of payment.

Brian B. en

Grado:

El cliente no dejó un comentario.

Victoria J. en

Grado:

The facility we picked up our uhaul was gross. There was a bunch of junk lying around. Everyone that we talked to there were unprofessional and didnt seem to know what they were doing. I would not get another moving truck from this company again.

Terry K. en

Grado:

The people are the easiest to work with very friendly and helpful. They are very wise about the moving industry and the equipment.

Carol C. en

Grado:

Movers were exceptionally courteous and hard working!!!

Mitch W. en

Grado:

Awesome! Will definitely use them again! Thanks!!

FREDRICKA H. en

Grado:

I guess they were just getting started so place messy..but equipment was great.

Mark L. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

El cliente no dejó un comentario.

Samantha P. en

Grado:

The location was fine but my experience was TERRIBLE. I reserved a 20 foot truck and was bumped up to 26. I DID NOT WANT a 26 foot or that’s what I would’ve reserved. But that didn’t matter anyway because there was no truck available for me to pick up at my scheduled time anyway. After 2.5 hours of waiting and calling someone at your corporate office with terrible customer service I talked the owners of the property into letting me take their “home” truck. I don’t feel like all of my inconveniences were made whole by the company. The owners of the location did what they could but Uhaul was atrocious.

Kyle V. en

Grado:

El cliente no dejó un comentario.

STEVE J. en

Grado:

My step father passed a week ago, I was handled care and concern. Most of all allowed to drop slightly after hours. Extremely pleased with services

Mario J. en

Grado:

El cliente no dejó un comentario.

vince M. en

Grado:

Friendly service and comfortable store. Excellent service. Very accommodating of special needs and requests.

Bill W. en

Grado:

They just moved in and are not settled yet.

Roger L. en

Grado:

Friendly and knowledgeable. Very helpful.

bill S. en

Grado:

Great friendly service... I would go definitely here again.

julie U. en

Grado:

we were told we would only have to pay one day rental since we returned so early and at this point we are still charged for a two day rental for trailer

Joe W. en

Grado:

El cliente no dejó un comentario.

Elaina M. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Kim C. en

Grado:

El cliente no dejó un comentario.

Janet C. en

Grado:

Great friendly service... Definitely would go here again if I need

Donald S. en

Grado:

El cliente no dejó un comentario.

Sharom H. en

Grado:

The shop in Paducah was helpful, yet the first company owned store in Paducah wasted more of our time saying they had no trucks or mechanic after sending us there saying they had a replacement truck. We spent a lot of extra time and energy; very disappointed that UHaul would consider we should pay for problems incurred.

andrew G. en

Grado:

Very friendly and helpful lady. But it's difficult to get on the road with bigger trucks due to limited parking. However still the nicest experience I've had with a uhaul employee.

Robert F. en

Grado:

El cliente no dejó un comentario.

Kyle S. en

Grado:

El cliente no dejó un comentario.

Travis H. en

Grado:

El cliente no dejó un comentario.

steve L. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

The people running it was very nice and was very knowledgeable about moving.

Mellissa C. en

Grado:

No availability on the phone or at the site. POOR SIGNAGE! No SIGNAGE INDICATING WHERE THEY ARE LOCATED.

John S. en

Grado:

Easy drop off with key box and contract in a safe place that is locked.

Jasmine M. en

Grado:

El cliente no dejó un comentario.

Monty G. en

Grado:

When we arrived to pick up our rental no one was there. I had to call the 800 number. The owner's wife finally arrived and stated he must have lost track of time. They finally showed up over an hour after we were to pick up the equipment. The service was very unprofessional. When my husband asked where the truck was located the woman's answer was "shit I don't know, the number on the key fob will match the truck." This location was very close to our home and we were thrilled about that, but I would rather drive somewhere else than to deal with this location again. Very unprofessional.

Grant F. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Christy B. en

Grado:

Wracked up charges that didn't exist. Glad I took pics before and after, they need to be shut down. Absolutely ridiculous unprofessional scammers!!!!!

dale R. en

Grado:

El cliente no dejó un comentario.

Joanne V. en

Grado:

As a whole, I was informed, not by this location, that UHAUL does not do long distance cargo van rental. That was the size we really needed.

leahann L. en

Grado:

El cliente no dejó un comentario.

Dennis M. en

Grado:

El cliente no dejó un comentario.

Sheril L. en

Grado:

El cliente no dejó un comentario.

JESSICA S. en

Grado:

El cliente no dejó un comentario.

Alan J. en

Grado:

Both people I dealt with during the process were exceptionally friendly and helpful. Please thank them for me.

jose a P. en

Grado:

El cliente no dejó un comentario.

paul M. en

Grado:

Very profession and went above and beyond to make sure I was taken care off. The loaders they sent are highly recommended and did a fantastic job.

Donna B. en

Grado:

The place where I picked up the truck was in an out of the way place. I have lived in Paducah Ky for 50 years and even though I had the address of the place, I had real problems finding it. You need better identification in addition to the address.

chester Q. en

Grado:

El cliente no dejó un comentario.

Okiemute S. en

Grado:

El cliente no dejó un comentario.

Jeff W. en

Grado:

I've rented 3 trucks in the last couple of weeks. Paid a lot of money. I look today and I got charged $59.66 for an extra day on the last one - which didn't happen. I called and complained NICELY to get all but the $2.28 in extra mileage charge, which would be $57.38 (original bill was $59.66). My refund is $50. That's bloodsucking - Stiff me $7.38 when I rent from you all the time - bad principles in management. I turned the truck in Saturday around 7 PM - not due back until the following day. I returned it where the Customer rep told me - I told them it would be around 7 or 8 PM. I will NEVER rent again from uhaul on principle. Good Lord, you cheat people out of $7? Wow. BBB might be next on my contact list.

Christopher H. en

Grado:

Excellent and Friendly Service and helpful advice. Thanks

Robert J. en

Grado:

El cliente no dejó un comentario.

TODD P. en

Grado:

Excellent staff. Very friendly and helpful.

cheri G. en

Grado:

Somewhat difficult to find but the owner was very friendly and helpful.

Reginald W. en

Grado:

It was my first time driving one, but I did amazing job. I enjoy it.

Brett E. en

Grado:

Very friendly person who got me the UHaul