Guy turned us away and told us to return the truck to another location because the city was getting on to him. We drove to another location and they told us they would charge us double if we left the truck there and had to call Juan to have it dropped off at the correct location and he said â€œugh fine I'll take it thenâ€. VERY RUDE! I want a refund of the $38 I was charged for going over mileage when I did not. And a $20 refund for dolly and furniture pads I never received.FREDRIC F.
Customer Reviews for Dreamantic Auto
(Distribuidor de U-Haul del vecindario)
Saint Petersburg, FL 33712
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10:30 a. m. - 3:30 p. m.
- 10/19/2021 - 10/23/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Took me a 40 minutes to get through the process. Almost gave up and canceled but people were counting in me. Very difficult process if unprepared for it and no on-site help. Touching the lock to allow permissions help was much needed,, thanks.. but when you are in a hurry and become nervous its really hard.. The location was walking distance which was good.Doris O.
It was definitely an unusual location and didn't look like a drop off. It took me a while to park the truck in the back due to being on the alley across from a home, cars and a fence. I didn't quite realize that I was supposed to login first to checkin so I put my keys in the lock box at the front of the building and when I looked at my contract it said lock them in the cab so they were already in the lock box. Sorry about that... So I definitely did the check in the wrong way. But it was Sunday so no one was there and the gentleman who works there on Monday took care of the checking in since I did it wrong. Maybe a sign should say by the lockbox whether or not they want us to put the keys in the cab like the contract said or to put them in the lock box which then said put a copy of your rental contract with it.Joann K.
El cliente no dejó un comentario.GIOVANNI B.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Kelsey C.
Juan went out of his way to help us! Excellent customer service!Mary Elise D.
Juan was very friendly and helpful.TERESA V.
El cliente no dejó un comentario.Allamanda P.
El cliente no dejó un comentario.Kenya M.
El cliente no dejó un comentario.Gretchen G.
Jaun was extremely courteous and helpful.Peter W.
Went to drop off at scheduled location and the manage said that he is full and can't take the trailer, he told me to go someplace elsePaul C.
Very fast, Great Customer Service. I will definitely use this location for future rentals.Kenneth R.
I drove right by the return location and this guy saw me and called me on my cell phone to guide me in. He also was able to troubleshoot the vibration problem I was having to low pressure on the inner rear driver's side tire. This guy was awesome and went above and beyond.David B.
Professional and Friendly. Made sure I was comfortable with the transaction and vehicle. Would rent from them again for sure!Adrian B.
El cliente no dejó un comentario.David R.
Pleasant gentleman and very helpful so excellent jobJamie M E.
El cliente no dejó un comentario.JOSEPH F.
don't change anything.Dennis K.
No one was available at 10:30 am on a week day to receive the trailer. I called and was told leave it by the sidewalk..Kevin K.
El cliente no dejó un comentario.fELISHA A.
El cliente no dejó un comentario.Franck B.
Everything was good except for your computers were down and we had to wait an hour
El cliente no dejó un comentario.CHARLES F.
Guy was very courteous and friendlyCHRIS W.
The manager was very helpfulLEOLA S.
Even though thus was my designated drop off location, the staff refused to take possession of the trailer. I was left to figure out where to drop it off. Terrible service!MARK O.
A little hard time finding this location, but once I arrived, the crew helped out a lot to make sure my needs where taken care of.Sheldon T.
El cliente no dejó un comentario.James B.
Very rude. Broken handles in truckOlesea B.
Fantastic service!Mike C.
El cliente no dejó un comentario.john D.
The owner was very friendly and he make sure everything worked out for us., so thank again Mr. JUANSHARON D.
Excellent service and quality van! Juan had the moving blankets and dolly already loaded when we picked up the van. He was prompt, thorough and even wished us a safe move! Great experience!!Jennifer G.
Did not return the truck to this location. I contacted customer service and a new 24 hours drop off location was provided. Truck was returned on 06/20/2017JORGE O.
El cliente no dejó un comentario.Bob C.
Rachet on tow dolly not workingfrank L.
Juan DaCosta gave me all the information I needed for renting the truck and provided great service. The truck was spotless and was mechanically flawless. I will recommend Juan and Dramatic to anyone needing to use a rental truck!Peter R.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.Latoya B.
My pickup location was changed without anyone telling me so I was at the wrong place. Communication pleaseJeffery H.
El cliente no dejó un comentario.Adam K.
It's in a rougher neighborhood, but the gentleman who assisted me was very professional and helpful. The process was easy, and I didn't have any issues with the equipment.KALEIGH L.
Very nice guy at drop off locationMichael C.
Jaun was great. Helpful and we were off and running in no time..MICHAEL M.
So great and accommodating to my needs. My pickup was not a convenient location but the gent who helped me was professional and very helpful. Your folks at every location and online are super. My experience was A+.karen C.
El cliente no dejó un comentario.BOBBY P.
El cliente no dejó un comentario.MARCUS W.
The process was so easy it would be hard to improve.Roger O.
El cliente no dejó un comentario.Jeremy A.
My reservation was not for this location. The reservation I had was at another location but when I got there at the time I was told, they didn't have trucks available. We had to ride around a couple locations. Thank God I found someone with a truck!I called customer service the next day they said I will hear from someone within 3 days that was New Year's Day excuse me the Monday after New Year's Day and I still haven't heard from anybody so no I would not recommend people use U-Haul. If they have other options they should use them because I found U-Haul to be so unprofessional!KATHERINE D.
El cliente no dejó un comentario.juan D.
These people do not run a honest business after renting a u haul from these people my vehical was missing when i came back to my property.JETTIA E.
El cliente no dejó un comentario.SAMANTHA M.
El cliente no dejó un comentario.Richard P.
Gentleman renting the equipment was very polite and helpfulChris K.
El cliente no dejó un comentario.Carmen C.
Very friendly and very helpful. I will be back!BRENDA B.
El cliente no dejó un comentario.Cheryl S.
We were pleased with our rental. TYVM.Natalie K.
El cliente no dejó un comentario.VINCENT M.
Inform customers of disadvantage of late returns prior to rentals, verses letting them be charged unnecessarily for no reason.Aisha H.
great customer service.amelia L.
Good serviceNorman B.
I had to wait to check in even when I had a specific pretty check nn time.I also had to wait to check out the person was not there on my requested check out time. I also had to pay $.99 a mile for the 10' truck when other locations asked for $.59?Eric E.
mileage fees atrocious. Very unpleasant since the last time I used U-Haul.VINCENT S.
El cliente no dejó un comentario.George J.
El cliente no dejó un comentario.Kelly C.
El cliente no dejó un comentario.jennifer H.
In and out. Quick and easy.Christopher C.
Didn't go inside. Self drop off.Kella T.
Everyone was very nice and courteous!Brittney M.
I arranged to pickup at your Tropicana Field location and when I arrived they had changed me to a different location without notifying me.Ronald H.
not a very inviting location and office area. I understand its a startup location but needs to be cleaned and better presented as a representation of uhaul. The gentleman was outstanding in his service and knowledge but the physical structure was not up to par.NARIE P.
Superb service! Juan was professional and kind; will definitely use his company again if i need a truck.Cheryl K.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.William R.
The truck did not have a ramp!!! Didn't notice until it was loading time.Dominique R.
Juan was an exceptional person with his customer service. .aMANDA W.
Juan went above and beyond the call of duty. UHaul allows the truck to be rented at 8am on Saturdays, yet Dreamantic Auto does not open until 9am. Unaware of the conflict of hours, we showed up at 8am for the truck. We called Juan and he was incredibly polite and came in early just so we could get started on our moving. This conflict of hours should be resolved on UHauls part, but Juan was the most genuine person with a great work ethic and very courteous. Definitely rent a truck from him!Melanie M.
Mr Jan was nice helpful but I not paying extra for something when he kept changing prices. I know he's a new dealer but I'm not paying for anything when there are no listed prices n I already overpaid I'm not gonna be forced to pay a promissory note either when I'm owed money for mileage alreadyjulia C.
Manager was promt and extremely helpful. he has my business from here on out.KEVIN W.
Retrain the personnel and epress the importantance of this fundamental step!juan D.
Nothing. The service was excellent.sharon G.