Customer Reviews for Draft Auto Repair
(Distribuidor de U-Haul del vecindario)

315 comentarios

3867 Stuarts Draft Hwy   Waynesboro, VA 22980

(540) 943-8295

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 943-8295

3867 Stuarts Draft Hwy
Waynesboro, VA 22980

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah O. 
Clasificación:
5.0

friendly, efficient, beautiful country setting but close to highway ...

Daniel A. 
Clasificación:
5.0

Nada

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri K. 
Clasificación:
5.0

they got me the equipment that i needed when no one else could. Thank you Draft Auto.

DETRIA P. 
Clasificación:
5.0

Excellent customer service ! They always go above and beyond any expectations to make sure the customer is happy. Even with last minute changes to our plans, they happily accommodated our chaotic schedule and made it work. It seems like we are always moving something and so rent from Uhaul dealers often. This is easily the best Uhaul experience in the entire area!

Kathy Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney K. 
Clasificación:
5.0

Had a bad experience with U-haul, first I had a pickup in Buckingham va, worst because non working telephone lines, next I had to threat a employee because there scared to help people then I got on a phone with the manager and said only one left was in waynesboro va 1hr 25 mins away, then they charged me for going over the miles when they screwed up my move and only reimburse me $50 which should have been another $40 reimbursement but they didn't. Uhaul is slowing falling apart.

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
5.0

Will definitely use these guys again.

Timothy G. 
Clasificación:
5.0

Very Helpful!

ROBERTH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rawls D. 
Clasificación:
5.0

They are always very helpful.

Kathy Z. 
Clasificación:
5.0

I don't think you need to change anything. Dealer was friendly and knowledgeable.

HERB M. 
Clasificación:
3.0

larger waiting area.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

butch W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

Great experience. Very helpful

Keith D. 
Clasificación:
5.0

The guys at this location were incredible. They would not let me leave till everything was working properly and that I knew what I needed. Thank you so much.

michael M. 
Clasificación:
5.0

It's not about the location, it's about a failed business model by Uhaul. Will not rent from Uhaul again. Absolute failed business model for what you put people through. If it weren't for this location and your traffic manager, Teressa Brown, we would have been screwed without remedy. Thank goodness for people who can think and who care when systems fail.

Mary V. 
Clasificación:
5.0

Very nice gentleman, ample of space for the return.

HERB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nonish J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel K. 
Clasificación:
5.0

Nothing the people there was really helpful did a great job everything was perfect thanks

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

torin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

erica L. 
Clasificación:
5.0

Fast, friendly, dependable, helpful...what more could you ask for?!!

Leonard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

Nothing. Everyone was very helpful and accommodating. Big thumbs up!

Leslie S. 
Clasificación:
5.0

I had an awful experience from UHAUL's regional office/customer service and am incredibly dissatisfied with that experience but Drafts Auto Repair did a great job at making a remedy to the issue. Friendly service and reasonable!

Jordan S. 
Clasificación:
5.0

Overall, very pleased with service.

Robert B. 
Clasificación:
5.0

Awsone u-haul location and staff

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

This was the second time we rented from Draft Auto Repair and both times it was a truly great experience. I've rented from quite a few other locations in the Staunton/Waynesboro area, but will only rent here from now on. Both times, the pick up was very easy and fast and the staff were more than willing to be extra helpful and get us on our way quickly. This time, even though they didn't have the enclosed trailer we thought we reserved, and the national uhaul representative said there were none available in 100 mile radius, these guys found one and brought it to their location on short notice on a rainy holiday weekend. WOW! They deserve 10 stars! Their attention to customer service is the best!!

Leonard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNROSSANTWAN D. 
Clasificación:
5.0

Computer processing useless. Unable to retrieve reservation. Attempts to get verification from main Uhaul customer service for help was useless no.e. Long wait and transferred for another 20 minute wait. Local dealer addressed problem when they opened. wait

alan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSELUIS S. 
Clasificación:
5.0

Good people here as well

Robert K. 
Clasificación:
5.0

Your customer service is terrible. I reserved a UHAUL van for pickup in Charlottesville. I reserved it months ago. The night before I picked it up, I got a notification that I had to pick up a truck (15 foot) in Waynesboro, VA (a 30 mile drive). This was highly inconvenient and caused me extra time and energy I didn't have. UHAUL responded right away (via twitter outreach), which was very appreciated. But, no solution. Why make a reservation if it means nothing? Do better. The personnel at the pickup location in Waynesboro at Draft Auto Repair was excellent, however. He couldn't have been nicer or more professional (name was Colbie).

Joanne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian S. 
Clasificación:
4.0

26' truck had 172000 miles on it. The ride was extremely rough as if none of the tires were balanced. This was very stressful and tiring for my 300 mile round trip. The turn signals did not automatically turn off after a turn.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

tom W. 
Clasificación:
3.0

The local location was fine, the back end Uhaul scheduling is a hot mess. We booked locally a month in advance. Received a text of a changed pick up location. Then received a call from a scheduling office saying there was no truck for us because we only booked 2 days earlier. They they found us a bigger truck and all was well. Four house after returning the truck to the same location of pickup, received a call from a different location saying we were supposed to drop it somewhere else several hours later. ??? We were fine, but very unorganized feeling.

Marlana L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Conner S. 
Clasificación:
3.0

There was a pre-existing dent on the rear passenger side frame. While it did not affect our ability to drive, it was never noted on the U-Haul inspection form by the employee prior to renting. Need to pay better attention to detail.

Sharon R. 
Clasificación:
5.0

Nothing! The check in and check out process went smoothly. The persons I met with were friendly, helpful and super-efficient. The truck was clean, easy to drive and got good gas mileage. Great location to get in and to get out. I'd rent from them again if needed.

James C. 
Clasificación:
5.0

Probably the best place I've ever rented uhaul equipment from.

Cory G. 
Clasificación:
1.0

They're using the wrong email address

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne A. 
Clasificación:
5.0

Was perfect! They were very helpful and attentive and super fast and efficient! Thanks for getting us on our way so quickly both when picking up and returning the rental!

Leonard Z. 
Clasificación:
5.0

Great Family Business! Went above all expectations for customers in their move.

steve B. 
Clasificación:
5.0

Make the verification process faster. It always takes way to long to verify info that should have been done already. When someone picks up a truck through the mobile app they expect it to be speedy.

STEVENFRANK L. 
Clasificación:
3.0

Had to drive from one location to another to pick up trailer. Ordered from one location and had to pick up at another. Also no rubber grommets on chains. Otherwise equipment was great. No problems for 730 miles. Gracias.

ROBERT J. 
Clasificación:
5.0

Wonderful guys at this location. Would refer anyone in the area to visit Draft Auto. Nice selection of Moving supplies also.

isaiah M. 
Clasificación:
5.0

It was great for myself . thank's alot...

jon K. 
Clasificación:
3.0

Owner was great. But we had to drive 40 minutes out of our way to pick up a smaller truck than e we reserved, because the site w we rented from didn't have the equipment we reserved a month earlier

TERIBUTLER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Great experience

AARON F. 
Clasificación:
5.0

Awesome customer service.

ARI O. 
Clasificación:
5.0

nothing, service was more than good. everyone was polite and was well organized

jim L. 
Clasificación:
1.0

Fill up gas tank, fix broken radio, make sure check engine light isn't on, have employees wear masks when customers enter.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVENFRANK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald A. 
Clasificación:
5.0

Great fast service and assistance. Highly recommend.

Steven M. 
Clasificación:
4.0

Fix your App. I tried so many times to take pictures and it just froze.

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita W. 
Clasificación:
2.0

Hadn't buy an adapter for the trailer. I expected that, and was fine with it. After THEY installed it and lights didn't work, I rented a truck instead. That was okay. Would not let me return adapter for a refund. Said here are your keys and there is your truck. I guess they were tired of me.

Cynthia S. 
Clasificación:
3.0

Make sure you have the information correctly. I was charged an extra 28 miles that I didn't drive

Kolicia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon R. 
Clasificación:
5.0

Thanks Draft Auto Repair. An overall pleasent rental. A nice uhaul rental experiance. I cannot say enough.

ann H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail T. 
Clasificación:
3.0

I would have preferred that the staff were wearing face masks in the small office. They were very helpful at all times. We didn't do a walk round the trailer to check on its condition before leaving. I think this is something that should be recommended by the staff.I appreciated that they were open on a Sunday.

Andrew B. 
Clasificación:
5.0

The truck was very clean and well maintained. It did take a lot longer than excepted to actually get the rental, but I believe it was through no fault of the employees, seemed their systems were acting up. Overall other than the wait time, i would recommend. They also have a good sized lot, which is great for maneuvering those larger tucks. A very big plus !!

Dante' W. 
Clasificación:
2.0

I ordered furniture pads that were not left in the truck. This caused me to have to spend $70 at Lowe's to still be able to do my move.

Kathryn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

arlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

Draft auto is great to work with. These guys even called me to let me know i had change leftover from my deposit. They could have kept it without me knowing the wiser but know they was honest. Draft Auto seems to be the last of a customer first buisness. Thank you guys.

DETRIA P. 
Clasificación:
5.0

Great people. Family owned and ran place. As nice as the come and keeps to their word about locating a vehicle that you need not just one they have sitting around.

floyd D. 
Clasificación:
5.0

Over the top helpful. Friendly guys, who will do anything to help.

ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

No issues. In and out service. Kind.

Jerry H. 
Clasificación:
5.0

These guys are always helpful. Thank you Draft Auto.

GARY B. 
Clasificación:
5.0

Thanks for helping make sure we had the stuff we needed to do our move guys.

CINDY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio J. 
Clasificación:
5.0

Thanks Draft Auto! You guys are the best!

NICHOLAS D. 
Clasificación:
5.0

AS ALWAYS A PLEASURE TO DEAL WITH THESE GUYS.

Wesley C. 
Clasificación:
5.0

Easy location to find and key drop box we right in the front...no questions here! Thanks guys! Happy Thanksgiving and all that jazz....

RICHARDCLARENCE J. 
Clasificación:
5.0

These guys are simply the best to deal with.

diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA G. 
No se han enviado comentarios para esta ubicación.

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