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Valerie W.
Customer Reviews for Downtown Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The trailer blinker on the passenger side was not working. They could not fix it and tried to send us to another location. We did not have time and drove all the way to Houston with a bad tail light.
DAVID B.Drop off was not hard but inconvenient if you drop the key off before doing the pictures. Could get mileage but not show i filled the tank without turning key on. Also finding parking wasnt hard but difficult to get to in the 20foot truck due to all the people parked at the bowling alley
Andrew C.Ensure the serial numbers on the equipment match what's on your contract.
LARRY D.I was charged for a truck cleaning after I left and fuel as well I was a little low on the fuel so thats not the issue but the truc was not dirty at all
DAVID R.We dropped off after hours. 11/22 at 6:37PM
STACEY C.We made our reservation over the phone because we had questions the computer could not answer. An agent did call us in a timely manner, helping us to make the reservation. I wish the agent would have advised us that our auto insurance would not cover the trailer, so we could have budgeted the extra insurance cost.
GARY R.Thx Larry in Waco.
STEPHEN F.No improvement needed, the rep was friendly and helpful
THERESA P.The location did not leave the key in the pickup box. I had to wait for 2 hours until the location opened.
Bryson P.It took 15 minutes to verify info so we could get the keys, so that could be trimmed down a little. Other than that, nothing
Russ L.A better driving truck that dont only go 40 miles ph 😒
Lajaeteonna L.I got there at 3:30PM and no one was there and no one was answering their phone. I then called the main U-Haul number to confirm what I was doing and I had a 50 minute wait on the phone. Ridiculous customer service all around.
DANIEL B.This was the easy part. Drop off was not a problem. I just wish picking up the equipment was the same.
Randel N.Location was very convenient and easy to access, as well as pull the trailer out.
BROPHY S.I was supposed to get a free 1 month rental, I ended up having to pay $140 after being sent from my original drop off location to a completely different one bc they had no units available. I then had to drive the truck and trailer back to the original drop off location or be charged an extra fee is what they told me but then when checking out I was charged $66 more in fees anyways
Haley T.Arrived at location at scheduled time. Office had a sign in window stating they won't be open until “Tuesday at 8pm†(2 days thereafter). Online check in did not work because uhaul rented & paid for was not on lot. Called customer service and was told the uhaul rented & paid for was not there. Forced to pay more money for a different/larger truck on the lot, despite having a reservation made weeks before. Left messages for local owners but never heard back. Disgusting and unprofessional local business practices. Forcing us to pay more because uhaul didn't have the inventory we had rented & paid for is also completely illegal. Horrible experience waiting in 108 weather for two hours to resolve this through the 1-800 number
Gabriela W.Had trouble with the online check in on day to pick up truck but there was someone there to help check it out in person. Was able to upload the drivers license the night before but couldn't do checkout on day of.
JOHN J.The inside was dirty and the roof had a hole in it that had been duct taped.
TIMOTHY G.I just did the smart phone drop off, so i didn't really interact with this location at all.
Chris T.Your after hours return procedure was a terrible experience. I followed all the directions and still couldn't get past the “location†step. So I called the 800 # and was on hold for half an hour. No one ever came on the line to help. I finally gave up and dropped the key in the Orange box by the door. Then I get a message if I don't self return check in properly I'll be charged $20 fee. That's ridiculous and if u haul charges me I will give very bad reviews and never use u haul again. You need to simplify your after hours return procedure. And what happens to people who don't have a smart phone?
THOMAS T.Truck was not clean
Dave K.no one was there when I dropped it off
LISA B.Extraordinario servicio al cliente
FELIX Q.the advertisement on your trucks say $19.95 a day...but when I when to pay the bill it was over $60.00 ...that's false advertising and a complete rip-off. The small print is the rip-off...never use you again..
ROBERTO L.Don't change a thing Larry Is doing a awesome job We need more guys like him.
PATRICK C.Manager on site was working front desk with flu like symptoms which causes great concern in these unprecedented times of pandemic.
LEIGH B.Clean up the parking lot obstacles. The concrete walls are trip hazards and not easy to navigate around. Also it is not marked clearly how to enter parking service area. Looks like the parking area is where a former building was torn down fifty years ago and never resolved.
Don W.The rental location in mart is out of order and needs someone over it that doesn't lie to customers . We tried to rent a truck in mart and the man lied and said he would call back in 5 mins and he never called we missed a furniture pick up time and I lost money due to the man that was suppose to call me back to rent the truck never did. Overall it was a bad experience .
Chrystal M.Location was great. Only this that was Awful was the customer service from the UHAUL customer service line and the online assistance. It was the worst experience ever. Next time I'll just go to someone face to face
Irene L.Prior to my final drop off location I tried to drop the truck off at 1 other Uhaul location, only to be informed they are terminating their Uhaul contract, which required me to drive to a secondary location several miles away to drop off the truck. The secondary drop-off location was old, and run down, and was closed, even though it was 2:30 PM in the afternoon. I eventually figured out how to drop off the truck myself at this location.
Carl B.The only problem was that the van smelled from dogs that had been in it and the seats had dog hair on them still. the customer service was very good though and the van was in good operating condition.
SUSAN J.I have used them over 4 times and they have never disappointed me!
RACHAEL H.Uhaul office was closed when we dropped the trailer off, lot was good easy access
Ned R.Went very smooth.
Russell B.There is nothing to improve. Had a wonderful experience.
Amy S.The pickup was easy and convenient. The man who helped me was very kind and helpful. I do have a comment on the app - it would be helpful if I knew beforehand how I would need to get my keys (lockbox, person, etc.). With COVID-19 precautions being necessary now, I wasn't prepared to speak with a person. This being my first time using the 24/7 truck share I thought my keys would be in a lock box. Also, U-HAUL website stated my truck would be ready an hour before my pickup time, yet because I needed to get keys from a person I could not start my pickup before 8. If this could be stated for my location it would also have been very helpful. TLDR: My pickup was good and the employee that helped me was great. However I would appreciate if I had more information about my pickup on the app beforehand.
Felicia O.Wasn't crazy about having to do self check in and out but other than that it was great.
Patricia M.Great clerk on duty!
Melissa C.Have the truck size I reserve, or help me when I ask for help dealing with a truck that's double the size I ordered.
Jackson F.Everything was very easy. It's really important to use the app.
Julia L.Was not the location I had reserved to return the truck. Added extra miles to the trip, Additional charges for mileage!!!!! Check in process on the app took over 20 minutes to complete.. Go back to having live people on locations to handle the transaction!!!! I will not recommend U-Haul for anyrental needs to anyone.....
Wayne B.Staff was very helpful and reserving the equipment on line made the pick up very easy.
John M.Super organized and fast (have had to wait in line at other locations). Convenient location.
Renee M.As long as the incorrect cleaning charge is reversed I will be a happy customer. Other than that there is no room for improvement as this location was nice to me.
David C.We hurried to get the truck at the Franklin Ave. site before 5 pm on Saturday. We actually arrived at 4:30 pm. The door stated that they were open until 6 pm on Saturday but the door was locked and no one was there. I resent the fact that they were close and the sign on the door says ……...closes at 6 pm.
LESTER H.