Have more friendly people, I can understand that it’s not the safest neighborhood and unfortunately you had to take extra safety and it’s probably tough of your employee but this is not a reason to be judgmental and rude.
Mehdi D
Customer Reviews for Downtown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They billed me $9.45 when I know for a fact I spent $30 to put the gas how it was delivered to me. I think this is unethical and definitely will never get a truck from this location.
Miguel DThe facility and its employees were first rate, top notch….Uhaul, on the other hand….meh…bait and switch. Their pricing policies are a borderline scam…..
CHRISTOPHER PThe guys were really helpful and pleasant. Made the experience easy.
Charles HThe manager is a nice person
John WIt was great. So easy to pick up and drop off. Close to 405 and really friendly staff.
Kristin YThere was broken glass in the bed/footstep that cut one of my friend’s hand.
Michael NStaff was super friendly and made my move (and my life) much easier. Thank you!
Nicole AGreat service. Thank you!!!
Billy LDon’t double charge if the keys are dropped off within the timeframe mentioned, but then don’t process it until the next day. I had the rental for less than 3 hours and was charged nearly $100. Absolutely ridiculous
Ashleigh HThe only problem I have is how far a gas station is from this location. I put gas in and was still charged a fuel fee of 9.98. I don't feel I should have been charged.
Jesse CI can think of nothing! Efficient, friendly, competent service!
Jann AExcellent service!!! Quick and easy!
Carlyn MWhile the facility was very accommodating I found the process for online rental cumbersome. I didn’t realize I needed to have 2 references that needed to confirm me before the rental was approved. So my pickup was delayed while I contacted people to make sure they were available to confirm me
Kristine SThe gentleman help me was very kind and courteous. Everything was great, thank you
Megan Agreat convenient location and customer service
Martin WHave rented here several times. Always excellent customer service and vehicles are very clean.
Karyn BNothing to improve! Associate was professional and efficient. I have rented from here several times.
Karyn BAbsolute professional service from this location. My reservation originally was at another location which turned out to be a terrible business that did not honor their business with customers at all. Thankfully I was able to change locations and get my move done thanks to Downtown Storage.
Vincent XWarn the customer about releasing the emergency break to start the car.
Shirley BThe gentleman who processed my reserved vehicle was very professional and explained everything about the contract, the van, and the after-hours drop-off process. He's a gem. I can't imagine a better experience.
Karyn BStaff was kind and helpful.
John WStaff on hand was extremely helpful, friendly and patient with all my questions. Felt very welcoming and almost like I had made friends by the time i dropped the van off. Very smooth experience.
Daniel RThe man who helped us was friendly and professional
Richard MThe check-in was OK, even though they made me duplicate some of the information I had already uploaded. The problem came during drop-off - they said they would handle, but the proceeded to charge me for gas fill up (1.5 gallons, even after I put in 4 before for only a 32 mile trip?!) and charged for being late (I was early but they did not process the vehicle for 15 minutes).
PER JThe whole experience was perfect!
Thomas WI would love to have had free parking to use during the duration of my rental instead of having to pay for on street parking.
Erin MJessie was great!!! We showed up a little too early and he went above and beyond to take care of us. Very professional and really friendly. Made renting the uhaul super easy and a great experience. Definitely recommend this location!
Helena RRetain your current employees - they are nice, efficient people.
toby sGreat customer service and pleasant experience. Thanks again
Kellie M1. Van was almost brand new, so it was in very good condition. It had not been washed in a while, so it was quite dirty. 2. Manager insisted that Collision Damage Waiver was required, not optional, and gave me contact information for area manager with whom to take it up. If true that CDW is required, then advertise that way. If not, educate your staff.
PHILIP WThey didn't have the blankets I ordered. It should not be possible to order things from a location that they do not carry.
Scott DThe guys had a hell of a time with the computer when we came but they were really nice and courteous. Everything else was great!
MELANIE JEasy to book on line, employee that helped me was great, very easy to rent from and may moving in a city less stressful
Tawnia HI filed a complaint about location with UHaul. I will never use this location again and am actively letting as many people in Portland know not to use this location.
Zachary MGreat experience all around!
Jason RVery helpful and friendly staff!
Bianca CThe employee at the location did not know how to issue the rental that we reserved. We had to wait for almost 45 minutes. When we returned the vehicle the employee apparently did not know how to close out the rental and charge the card they had on file. Today we received an email telling us to pay a balance for this rental or we would be sent to collections. I sat on hold with you "customer service" for over an hour without anyone picking up. This whole experience is unacceptable. Especially conisdering the dozens of times I have rented from you over the past few years. After this week, we will no longer be using your service. I don't ever assume we will have a response since your "customer service" regarding this situation has been so poor. Goodbye.
Robert RVan inside the cab was dirty and looked like it was not cleaned in a while. There was a used mask sitting on the dashboard. Yuk. We used our own wipes to clean the inside. Someone needs to clean these vans with the virus around us.
Dennis SPick-up took quite a bit longer than anticipated as neither employee seemed to have ever worked at this location before, and were almost completely unfamiliar with locks, computer log-in, etc. Both were very friendly and accommodating, but this level of mismanagement is unacceptable, and in future I'll take my business elsewhere.
NATHANAEL LWonderful customer service start to finish. I called this location because of their great reviews and I wanted to speak to a person instead of reserving my truck online. Both on the phone and face to face these guys are the best. They take great care of their customers and as a result we had a stress free experience. I will keep coming back, thanks guys!
Shelly MVery pleased with how quick and easy it was to rent a van for moving. It helped with the overall move! Thank you!
Joanna MEveryone in the office was so nice and super helpful, best customer service I have ever experieinced.
Lisa Mthe location was fine; however when I tried to pick up the van with my mobile phone, the u-haul website was down and I had to go inside to rent the truck.
mark bGreat friendly customer service. The truck was ready to go. I checked in online and that made the whole check-in process faster. I will rent from them again.
Shelley SJeremy's staff were professional, friendly and a pleasure to deal with. I also noticed they had fantastic relationships with the folks using the storage facility which, to me, indicated a very well-run facility. I will use this location from now on for my further rental and storage needs. Allen Roberts
Allen RExcellent customer service. Van was clean and easy to operate. Great experience.
Sherri PExcellent customer service, easiest U Haul rental experience I've had.
Jennifer BJesse was helpful and friendly and made the process very easy. The van we rented was in great condition and the whole experience could not have gone more smoothly. Thank you!
Jillian Mbe more accommodating.
Raymond WI had ordered moving blankets and they weren't in the vehicle, which I picked up before the office open using the online system. I made do with beach towels but it was a little frustrating. Also, for the self-service system, while the email shows that you need extra info (passport/friend/family/employer/etc), the how-to video does not, and nowhere is there an explanation of why one is supposed to bring all that with you.It makes sense once you're in the app, but it still seems weird and I'm guessing some people won't be able to pick up their vehicles
Elizabeth HAmazing experience! Especially appreciative of the support and cleaning during the COVID pandemic.
Alejandro CIt all went well. Rental a hand truck was easy.
Thomas GGreat experience over all. Thank you!
vick dTwo guys at the front desk were incredibly, nice helpful and pleasantly personable. Good experience all around.
Peter RVan dash said it was due for an oil change.
Gerald MThey were fantastic, fast, and friendly! I would definitely go back!
Mariano T