Customer did not leave a comment.Carolina M.
Customer Reviews for Downtown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Adam F.
The manager is a nice personJohn W.
It was great. So easy to pick up and drop off. Close to 405 and really friendly staff.Kristin Y.
There was broken glass in the bed/footstep that cut one of my friend's hand.Michael N.
Staff was super friendly and made my move (and my life) much easier. Thank you!Nicole A.
Great service. Thank you!!!Billy L.
Customer did not leave a comment.Buster L.
Customer did not leave a comment.Luoman H.
Don't double charge if the keys are dropped off within the timeframe mentioned, but then don't process it until the next day. I had the rental for less than 3 hours and was charged nearly $100. Absolutely ridiculousAshleigh H.
The only problem I have is how far a gas station is from this location. I put gas in and was still charged a fuel fee of 9.98. I don't feel I should have been charged.Jesse C.
Customer did not leave a comment.Albert D.
I can think of nothing! Efficient, friendly, competent service!Jann A.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.REX A.
Customer did not leave a comment.Jude A.
Customer did not leave a comment.Barry K.
Excellent service!!! Quick and easy!Carlyn M.
Customer did not leave a comment.Martin W.
Customer did not leave a comment.Jonghyun K.
While the facility was very accommodating I found the process for online rental cumbersome. I didn't realize I needed to have 2 references that needed to confirm me before the rental was approved. So my pickup was delayed while I contacted people to make sure they were available to confirm meKristine S.
The gentleman help me was very kind and courteous. Everything was great, thank youMegan A.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Danielle A.
Customer did not leave a comment.vincente S.
great convenient location and customer serviceMartin W.
Have rented here several times. Always excellent customer service and vehicles are very clean.Karyn B.
Nothing to improve! Associate was professional and efficient. I have rented from here several times.Karyn B.
Absolute professional service from this location. My reservation originally was at another location which turned out to be a terrible business that did not honor their business with customers at all. Thankfully I was able to change locations and get my move done thanks to Downtown Storage.Vincent X.
Warn the customer about releasing the emergency break to start the car.Shirley B.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Jesse E.
The gentleman who processed my reserved vehicle was very professional and explained everything about the contract, the van, and the after-hours drop-off process. He's a gem. I can't imagine a better experience.Karyn B.
Customer did not leave a comment.Michelle B.
Staff was kind and helpful.John W.
Staff on hand was extremely helpful, friendly and patient with all my questions. Felt very welcoming and almost like I had made friends by the time i dropped the van off. Very smooth experience.Daniel R.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.Kristy R.
The man who helped us was friendly and professionalRichard M.
The check-in was OK, even though they made me duplicate some of the information I had already uploaded. The problem came during drop-off - they said they would handle, but the proceeded to charge me for gas fill up (1.5 gallons, even after I put in 4 before for only a 32 mile trip?!) and charged for being late (I was early but they did not process the vehicle for 15 minutes).PER JOHAN E.
Customer did not leave a comment.Setevan D.
The whole experience was perfect!Thomas W.
I would love to have had free parking to use during the duration of my rental instead of having to pay for on street parking.Erin M.
Jessie was great!!! We showed up a little too early and he went above and beyond to take care of us. Very professional and really friendly. Made renting the uhaul super easy and a great experience. Definitely recommend this location!Helena R.
Retain your current employees - they are nice, efficient people.toby S.
Great customer service and pleasant experience. Thanks againKellie M.
Customer did not leave a comment.Allan B.
Customer did not leave a comment.LAUREN A.
1. Van was almost brand new, so it was in very good condition. It had not been washed in a while, so it was quite dirty. 2. Manager insisted that Collision Damage Waiver was required, not optional, and gave me contact information for area manager with whom to take it up. If true that CDW is required, then advertise that way. If not, educate your staff.PHILIP W.
They didn't have the blankets I ordered. It should not be possible to order things from a location that they do not carry.Scott D.
Customer did not leave a comment.TERRY RAY K.
Customer did not leave a comment.KATHERINE GRACE P.
The guys had a hell of a time with the computer when we came but they were really nice and courteous. Everything else was great!MELANIE J.
Customer did not leave a comment.Lionel R.
Easy to book on line, employee that helped me was great, very easy to rent from and may moving in a city less stressfulTawnia H.
Customer did not leave a comment.Said S.
I filed a complaint about location with UHaul. I will never use this location again and am actively letting as many people in Portland know not to use this location.Zachary M.
Great experience all around!Jason R.
Very helpful and friendly staff!Bianca C.
The employee at the location did not know how to issue the rental that we reserved. We had to wait for almost 45 minutes. When we returned the vehicle the employee apparently did not know how to close out the rental and charge the card they had on file. Today we received an email telling us to pay a balance for this rental or we would be sent to collections. I sat on hold with you "customer service" for over an hour without anyone picking up. This whole experience is unacceptable. Especially conisdering the dozens of times I have rented from you over the past few years. After this week, we will no longer be using your service. I don't ever assume we will have a response since your "customer service" regarding this situation has been so poor. Goodbye.Robert R.
Customer did not leave a comment.James P.
Customer did not leave a comment.Victor Q.
Van inside the cab was dirty and looked like it was not cleaned in a while. There was a used mask sitting on the dashboard. Yuk. We used our own wipes to clean the inside. Someone needs to clean these vans with the virus around us.Dennis S.
Customer did not leave a comment.cynthia C.
Customer did not leave a comment.holly O.
Pick-up took quite a bit longer than anticipated as neither employee seemed to have ever worked at this location before, and were almost completely unfamiliar with locks, computer log-in, etc. Both were very friendly and accommodating, but this level of mismanagement is unacceptable, and in future I'll take my business elsewhere.NATHANAEL L.
Wonderful customer service start to finish. I called this location because of their great reviews and I wanted to speak to a person instead of reserving my truck online. Both on the phone and face to face these guys are the best. They take great care of their customers and as a result we had a stress free experience. I will keep coming back, thanks guys!Shelly M.
Very pleased with how quick and easy it was to rent a van for moving. It helped with the overall move! Thank you!Joanna M.
Customer did not leave a comment.Kaung Lin T.
Everyone in the office was so nice and super helpful, best customer service I have ever experieinced.Lisa M.
Customer did not leave a comment.Elise S.
the location was fine; however when I tried to pick up the van with my mobile phone, the u-haul website was down and I had to go inside to rent the truck.mark B.
Great friendly customer service. The truck was ready to go. I checked in online and that made the whole check-in process faster. I will rent from them again.Shelley S.
Jeremy's staff were professional, friendly and a pleasure to deal with. I also noticed they had fantastic relationships with the folks using the storage facility which, to me, indicated a very well-run facility. I will use this location from now on for my further rental and storage needs. Allen RobertsAllen R.
Customer did not leave a comment.Steven W.
Excellent customer service. Van was clean and easy to operate. Great experience.Sherri P.
Customer did not leave a comment.CHRIS S.
Excellent customer service, easiest U Haul rental experience I've had.Jennifer B.
Jesse was helpful and friendly and made the process very easy. The van we rented was in great condition and the whole experience could not have gone more smoothly. Thank you!Jillian M.
be more accommodating.Raymond W.
Customer did not leave a comment.Lauren H.
I had ordered moving blankets and they weren't in the vehicle, which I picked up before the office open using the online system. I made do with beach towels but it was a little frustrating. Also, for the self-service system, while the email shows that you need extra info (passport/friend/family/employer/etc), the how-to video does not, and nowhere is there an explanation of why one is supposed to bring all that with you.It makes sense once you're in the app, but it still seems weird and I'm guessing some people won't be able to pick up their vehiclesElizabeth H.
Amazing experience! Especially appreciative of the support and cleaning during the COVID pandemic.Alejandro C.
Customer did not leave a comment.Fernanda A.
It all went well. Rental a hand truck was easy.Thomas G.
Great experience over all. Thank you!vick D.
Customer did not leave a comment.Brett Q.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.James C.
Two guys at the front desk were incredibly, nice helpful and pleasantly personable. Good experience all around.Peter R.
Van dash said it was due for an oil change.Gerald M.
They were fantastic, fast, and friendly! I would definitely go back!Mariano T.
The team is always very helpful and makes the experience a breeze! This is so helpful when dealing with the stress of a move ??Corrin O.
Nothing. Excellent people and good van.john M.
Customer did not leave a comment.Jon G.
On-site availability of the U-Haul van to the storage unit made the process SO much easier! Love Downtown Self Storage on Johnson in Portland!Susan W.
Van wasn't very clean in or out. Other than that all was good, especially agentsLynn G.
Dirty exteriorCynthia T.
Everything went smoothly and it was an easy process.Richard C.