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mark m
Customer Reviews for Dover Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love everything
rhonda dNothing I can suggest from this location. Customer service was great, professional, friendly, and very knowledgeable about the product.
Virgil HCalled on the phone for assistance, went to voicemail. I did see they only had one person working after I got there but it would have helped if I was able to get in touch with someone beforehand. The lights were off in the office and I didn’t think anyone was there, but the person I dealt with was nice and made the drop off quick.
Brehanna SEverything was all good and Professional
charles pThere is no drop of box for return. But the cashier to the keys.
DONNA MThank you all there at Uhaul very much. We got the job done-
Anthony BOffice was suppose to open at 9:00. I arrived with the trailer (6x12) at 8:40 and sat until 9:20 when someone showed up, although the gate was open the entire time. I then had to unload the trailer off my hitch manually (a 66 year old man (me) lifted the trailer off the hitch and rolled it back far enough to drive out from under it). No assistance from office staff was available nor were lift devices available to lift the trailer off the hitch.
David HThe bed of truck was covered in broken glass and mud. The cab literally had water standing in the door arm rest and the cup holders were full of water and spilled stickey syrup. The middle seat was covered in dried mud. Took me an hour to clean. The dealership was top notch. Whoever had truck before me should be charged for such a mess. I swept all the glad s and mud in one corner hopping someone would notice and call or text. I've heard nothing and still charged full price. Just sad that I had to do all that.
Anthony WDover is one of the best business men in town. He always goes out of his way to put his customers first and to make sure every transaction is the best! ⭐⭐⭐⭐⭐
wesley mCouldn’t have been a better experience. Everything went smoothly. 15’ truck drove like a car. Easy loading and unloading.
RUSSEL WTruck was not to the correct fill level when picked up according to contract. The agent did not change when I pointed it out and said just let them know when you drop it off. Also the time it took to get the truck paperwork done was too long. It should be printed and ready to go when picking up. The gentleman who worked there was real nice.
Glenn DVery helpful very considerate nice to deal with well recommended
Danny BIt ended up pouring rain the day i had to move and the uhaul got stuck pretty bad. When i called the uhaul number for help the agent was awesome and it was excellent customer service but for me to get pulled 2 feet to the right with one of the tow companies uhaul deals with it was going to cost 250.00 and was over an hour away!! I would suggest adding more local towing options for people that arent so expensive. I ended up calling Waldrop Wreckers in stevenson alabama and he was there within 30 minutes and only charged 55.00.
Sarah DCheck equipment (tow) had defect. Truck ran great!
Deborah MDont advertize a trailer for 19.99 and charge $93. Lil overpriced for an intown move.
RICHARD HGreat service, very accommodating personnel.
PATTY SRenting from Mark Dover is an excellent experience. He is very courteous and makes sure you have everything you need. I would do business with them in the future.
Perry WSuper helpful & friendly. I will drive the 50 miles from Huntsville anytime for the great service from Dover motor co. They are my first choice in a u haul company.
DAVID Rno one was there, had to call them and wait over an hour. Also had reserved a dolly, they didnt have one!!!
LISA CI paid for two days usage, but according to the drop off location if you take the truck back one day early you just lose the second day you have paid for. I say, there should be a refund.
PERRY WGreat people! Very helpful and friendly. I would highly recommend Dover Motors!
LISA GThey called me stating they couldn't meet my the time on my reservation (4pm) because they had training class in Huntsville...so they asked me to pick it up early that morning (8am)I asked would I be charged extra cuz I couldn't return it til Thursday at 4pm (per the reservation) and they said 'no'. When I went to the place to pick-up the truck - th guy was very rude - very unfriendly. When I went to take the truck back in East Ridge the next day - they wanted to charge me an exra day - cause the time on the reservation said Thursday at 11pm instead of 4pm. I explained to the Manager at the East Ridge location - and he said he wouldn't charge me.
SHARI B