Great service. Mike was very helpful
Mark M
Customer Reviews for Douglas Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Despite assurances from U-Haul that no charges would be made until "Frank" in Pinetop made a decision, I have recieved a bill for a "wrong dropoff." The charges have been flagged for fraud.
Timothy HI didn't even use the darn thing when it was put on for me the guy noticed the ball and the hitch were 2 different sizes so it didn't grip correctly and I WAS NOT going to take it on the hwy so it was a waste of money I would have went and bought the right ball which should have been mentioned thats very dangerous and I wasn't happy
Jennifer MJust lower the price everything is good just the price to high. Thank
natanael vNothing. Leo, who always helps us, is the best! I prefer renting from this location because he is so nice and pleasant to work with.
TARYN BThis is the first and my last experience with. uhaul and it's 3rd party's or whatever!!!! Three charges on my card. Guy said it declined at the card through the online reservation and he asked me for a different card and it's a mess. I have called customer service and that didn't help!!!!
Judithmarie BExcellent!!
FERNANDO LI have returned equipment to this location 3 times in the last year & always have a pleasant experience at this location
John TEmployee was amazing
GUILLERMO BRental only took about 10 minutes to fill out paperwork. The return was just as fast. I highly recommend 👌
TIMOTHY PConvenient, friendly and easy.
Mackenzie SFast and efficient!
Dale CThis location (Douglas Storage Solutions) was the primary cause of the worst experience I have ever had with Uhaul. I ended up at the Douglas location because I received a call a few days before my pick-up date to tell me the truck I reserved was not available at my preferred location, but it was available at the Douglas one (about an hour away from where I live). Upon arrival at the Douglas location, I was informed they did not have my reserved truck (15ft) either. The only truck they had available was a 26ft truck, which is way too big for my needs but I needed the truck, so I was willing to take this one. I also had a car dolly on my reservation as well. Upon trying to connect four different car dollys to this truck, it was determined that there was faulty wiring with the truck which prevented it from giving power to the lights on the dolly. At this time, I also notified the associate that the truck had its “check engine” light and the “check gas cap” light on. She said it was fine and to just “jiggle the gas cap”. The associate at the Douglas location (I don’t know her name, signature on the contract is LILI1355) determined we would take the dolly off of the reservation, I would be refunded the money for the dolly, and then she insisted we take the truck (with the dash lights previously mentioned still on) to a different location an hour away (actually my original preferred location) and that the people at that location would be able to fix the lights. With the agreement I would be refunded for the dolly, we reluctantly took the faulty truck to the other location. From there, we ended up at two other u-haul locations and spent a total of 5 more hours trying to get this truck situation resolved. During these 5 hours, the associate at the Douglas location DOUBLE charged me the total amount of the truck and dolly, which resulted in an overdraft of my bank account. When she finally did refund me the overcharge and the “correct” amount for the dolly, I was still refunded the wrong amount and was still overcharged about $85. I have never had such a nightmare of an experience on top of an already stressful event of moving across multiple states.
Jillian VYou should hire well prepared and knowledgeable personnel that provides their customers with good service. The man who helped me has charged my account 3 different amounts three different times without caring that i had already paid online. The app that we use didnt work properly also. After the stress of moving, dealing with the stress of the uhaul rental was not fun nor called for. I will never rent from here again.
Rebecca MJust clean the windshield and also charging to hook your car to the dolly and unhook it for$50.00 is something that I think is a problem
Daina KI have a problem with the fact that I had to pay $25 extra to have my car loaded onto the car dolly and then when I dropped it off I had to pay another 25 so I decided to do it myself. I think that should be included in renting it, so it goes on safely just saying.
DANA KWe were charged extra for Fuel when we had actually put more fuel in the vehicle than when we picked it up. Everytime we pick up a vehicle it does not have a full gas tank which is going to result in misunderstanding with customers on making sure the vehicle is dropped off with the exact amount that it was picked up with. It appears that this office is lazy and inept.
John SAlways a great experience awesome experience, thank you
Alma ALeo does a great job at the Douglas location. So does the nice young lady that works there as well. I don't know her name but she is awesome as well. They truly deserve a raise for their impeccable customer service. I have never had a single issue with them and that's unheard of when dealing with U-Haul quite honestly. Thanks again Douglas Self Storage!
Geoffrey MI got the U-Haul dirty from the inside and smelled like cigarette.
Anitzalee EStaffs were very helpful and patient with us because were first time u-haulers.
karen sBest people ever at this U-Haul location.
David OLeo was extremely helpful!!!
Jessica VEverything was excellent. Thank you!
Elba PHad problems with the trailer swerving really bad a trip that should had taken me about 3 1/2 took me almost 4 1/2 because I had to drive at a low spend then called customer service to see if something could be done after spending about a told of about 1 1/2 on the phone and between customer service, road side assistance, and traffic was told nothing could be done to just drive it back to where I got it I have rented numerous times from uhaul and have to say this is my worst experience I’ve had
Rafael CGood!!
FERNANDO LCustomer service of the technician was appropriate and professional. Truck however was filthy, interior was covered in cola product.... ceiling, dash, doors, dash, and center console. Grateful that the truck had/has good tires. Truck ran well.
Mark BThis is the first truck I've ever rented they made it very smooth and easy!
Wendy CLocation very clean, personal very friendly, only bad thing the equipment wasn’t well maintained the dually that I rent didn’t have lights they were not working.I checked the cuplé that they have and non of them where workin.
Bryan GThey are always great to rent from
GREGORY WGive the next customer a small discount just for showing up.Had times are here. So something that sweet will make that day so good ! Thanks
Francisco YMake sure the customer does not have to drive over 70 miles and 2-3 hours just to get the truck.
Justine SGreat speedy service
JOEY VGreat Service
MARK MOk
José DHad some issues finding the correct place as their sign for U-Haul is rather small and part of another business. Their trailers were in 3 different locations which made it difficult to figure out where their office was. The were excellent when finally able to find them.
Jeleane SEverything was perfect.
JANET MPrompt service and understandable
Gabriel AThe gentleman here is great. Very helpful. I dropped off a trailer and now picked up a trailer. Great Customer Service, Friendly. Need more people like this guy. Keep him around.
Don BVery friendly and accommodating.
DONALD PVery friendly and efficient
Korrina R24 blankets needed/ordered were not available. Only 9 at location and inside of unit not cleaned. Dirt and dust all along the bottom of moving area of truck.
Daniel CCustomer Service is great 👍
Gregory CThe young lady who completed the paperwork and helped me hook up the trailer was super. She was knowledgeable, pleasant to work with and efficient. I was in and out with the trailer in just a few minutes. When I brought the trailer later in the day, she saw me coming snd met me in the lot. The trailer was unhooked and I was, once again, on my way in only a few minutes. I definitely would use this facility again and I recommend it to others.
RICHARD BVery friendly excellent customer service.
Martha RWhen I brought it to the attention of the staff at the drop off, she right away contacted whomever handled the charges, on the phone, and had it corrected. I had dropped off after hours, on Thanksgiving, and it had already been processed, when I stopped in the next morning. I was thankful that I had taken picture, and picture was able to be viewed easily.
Brandy RNone
Allen DUsing the online app the day before, pickup went excellent. Truck was ready to go. Thanks U-haul.
Carey DVery kind and helpful. Helped me alot with the drop-off of the equipment and Leo was much appreciated, also last minute.
Mckenna EAwesome
EDWARD GThe gentleman was very friendly and helpful. Great Customer Service. Keep him around.
DON BI had not expected to deal with this location but was compelled to drive nearly 400 miles in order to pick up the truck.
Scott MGreat, friendly service always delivered in a prompt manner. I can always count on U-Haul at Douglas Storage Solutions.
Jorge TThe truck was a champion and performed very well. If a backup camera was installed, the truck would be flawless.
LUCAS FN/A
LEANDRO CNothing everything was excellent
FAUSTO R