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Paul M
Customer Reviews for Douglas Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas tank was empty and the cab of the truck had garbage left in it
Judy MThe woman there was helpful and friendly. The location was way too small; it was impossible to turn around in or park the trailer correctly. The signage was very poor.
DAN BNothing
Cherisse CIt was a snowy day when we returned from our trip so I made effort to have friends help me to unload the trailer so as to return it the same day we arrived in town. The location hours were until 6:00 pm. I arrived at 4:55 to drop it off. The door to the office was open but no one around. Some neighboring business people were in the hallway area and told us where to drop the trailer. They told us the UHaul folks had left for the day.
Lynell GVery helpful staff. Take their job seriously. Regular tenants are helpful and are in tune wiht the goings on so are extra eyes on the lot.
ROBERT G | Overall ExperienceI had to go to 3 locations. 1 to return truck. 2nd location to pay for storage. 3rd location was the storage space. Nightmare and not a very well executed plan for a business. I would use you again I just didn’t like the return part.
Joseph MI made the reservation at my usual location. The location was changed twice, once to a neighborhood that I won't go into, The reservation set up on the web site worked good, but would not let me designate one way or return location. Day before the event I did not need to chase around where I was going to pick up truck. One scheduler hung up on me 3 times!
COLLEEN PThis should not be a Uhaul location, it is an office building that is no help with the vehicles and absolutely no place to turn around. The people are friendly though.
Payson LNothing comes to mind, just didn't have all supplies that was purchased.
Michael VGood customer service
Raymond PMore lighting in the parking lot
Travis HThis location saved my hide the morning of my reservation. I accidentally went to the wrong location and they helped transfer my reservation so I did not have to get a Lyft cab to travel to the other locale. Being that it was the morning of setting up for my wedding, it REALLY helped me out. A million thanks.
Chad HWe did not pick this location to pick up our truck. Our confirmation clearly stated the location we wanted to pick up our truck. This location also did not have the furniture blankets were reserved.
KYLE WHad to hook up ourselves. Didn't even offer. Was not the location we signed up for on line.
David PComputer system was not working. They could not find reservation. Ordered dolly and they said they did not have one. Had no pins available for hitch to purchase. Left signal light out and did not offer any help. Said we could take trailer to a place in white bear lake to fix it. Entire experience was AWFUL!
Wade MMake it more clear when what you originally requested for check out options changes. I was frustrated because I was expecting to be able to speak with a real person at the Uhaul pickup site, and when we realized that the two dollies I had reserved were not in the truck, we were frustrated to realize there wasn't anything we could do because the location was closed from Saturday to Monday.
Austin SCab reeked of cigarette smoke.I have breathing problems. Not happy with that part.
JP FNothing to improve at this location....
atanas hEverything was great
Betty NIm impressed with the way things worked
Steven JLocation was a bit tough to find. My brother-in-law happened to see a truck down at the end of the building. If he hasn’t seen that, we’d have been driving around for a bit!
Dustin BI thought I reserved at a different location so I was very disappointed when I showed up at such a small location. They didn't have anything I wanted besides the truck. No dolly, furniture pads, boxes. Would not pick up at this location again. It would be an ok drop off.
Meagan CEvery time I rent a Uhaul you guys are always the best to me. I thank you guys very much
Tadasha CPicking up was easy and efficient. Overall, great experience.
Kathryn NApparently there are two drop off locations right next to each other and it's easy to confuse the two- especially after hours. Even after parking the truck next to 2 other trucks after hours and talking to three different people about where the truck was dropped they continued calling for three days to see if we dropped the truck off. Don't know if this happens often but it was frustrating.
Peter BUhaul's customer service failed to provide me important information when I specifically requested it. I got to the location and they didn't have the unit I specifically asked for.
Yvonne AStopped at Uhaul location, but was told I had to go to another one. I got to the other location but they didn't have the sofa covers. So after getting the truck, I had to go over to the first location to get the covers. Then when I filled up the tank before dropping it off, I found that the tank was not actually full when we picked it up. It looked like it was. I have pictures to prove it. These two reasons is why the poor rating. Otherwise it was a good experience.
Jamie ZI rented a trailer to go one way for one day. They charged me for three days and the guy said they will refund you when you drop it off. They had the drop off location wrong and he couldn't fix that either. When I dropped it off the lady got on the phone and they refunded me $20? Now I have to call and talk to someone else to get this figured out?
LEE BNo visible sign stating which door to enter, all doors were locked, had to go to the next door company to request for uhaul service.
Phong VEnsure wipers are functional...
Jonathan HDidn't really prepare for arrival. Slow check in and hook up. Poor service
Gary TThe young man who helped me went out of his way to make sure my rental was ready and accessible even though Minneapolis had over 12 inches of snow the previous evening. They even contacted me to make sure that I understood their lot was snow covered and their plow service had not been through yet. They had the car dolly inside overnight to prevent it from being buried in the snow. The service was prompt, friendly and went way beyond what we required - I would highly recommend this location and in particular their staff for their excellent service and help.
Gerald GLocation was a little hard to get in/out of due to small parking lot, but we did not have any real issues. Staff was helpful and friendly.
Mark VBeing that it's located just BEHIND the U-Haul store that is easily seen, it's a little strange. I live in south Minneapolis, so that's why the N/A on the "recommend". But it did have the truck I needed on a very short notice, and everyone was super nice. Thank you!
Dawn Unice truck. good rental experience.
Peter O24 hour drop...nice option
KARI RReally friendly and would use this location again for sure and recommend to anyone looking to rent.
Brett Bwe loved the receptionist who helped us out!!
ANNETTE KArrived at 9:00 to pick up my rental. The woman was roaming around the parking lot. She came into the building and started writing up my order at 9:15 and I told her that I was moving my daughter to St. Cloud State University. I was charged for 170 miles. I live less than a mile from the Uhaul location. There is no way we put on 170 miles on that truck. Not sure if the previous customers mileage was added to our bill. Not right!!
Renee Hodd location in a business strip with only a small sign on the door. Check in was okay but then the women was giving incorrect information on how to hook up. If I hadn't called my husband to drive over and look the trailer would have detached!!
ANN LWas never used because a deposit was not mentioned when I made the reservation, so I couldn`t afford it.
Privacy R | First ImpressionsThe roof of the truck had a leak. Rain water soaked my mattress. This was extremely disappointing. I will be filing a claim. I understand that U-Haul recommends bagging all items and they say their trucks are water-resistant, not waterproof. Regardless, I expect more. I will consider other truck rental companies before U-Haul in the future.
DANIEL PThe truck we rented must have been used to store dollies. It was not a big deal to take them out so I could put my own stuff in, but I had to make an extra trip back to my house to pick the up before I could return the truck, so it ended up costing me $2 or so. Like I said, not a big deal, but it cost me time and money.
Patrick TExcellent service. New trailer - excellent condition - followed behind truck without any problems.
GREGORY MI dropped off the truck after hours so I wasn't able to see the offices or have contact with anyone working there. It was easy to find & easy to drop off the truck & there was a drop off box for the key & the contract which was convenient. The customer rep who helped me over the phone did a great job.
aida hExcellent service, great truck. Made moving day less stressful with ease of pickup and drop off of truck. Thank you!
Anthony FVERY helpful. Made it easy for me to help my daughter get a Uhaul even though I am out of state. Excellent service. Very friendly
JAY GNot a whole lot.
SCOTT Ssome of the worst customer service i have ever had in my life. i was misquoted and when the issue was brought up nothing was done to try and fix the problem. it will be very unlikely that i will ever use this company again
Megan MI needed a location in Minneapolis (and I live about 7 blocks away from a UHaul) and I was routed to a location 15 miles away. Annoying when you have to pay for every mile.
KARA HPersonnel was very helpful when we picked up our truck. A thorough job of inspecting the truck.
DAVID DHad wrong mileage and over charged. When called said would refund but haven't.
rita bTruck was not ready when promised when reservation was made. Location had "who cares" attitude.
CHRIS SU-haul office location in the office complex was confusing. Larger signs indicating this is a U-Haul facility not associated with the Lakeland facility would help and the correct address for weekday vs weekend reservations.
venkateswara kNa
Thomas W