Great customer service and the rental was available for me at the time of pickup.Sean B.
Customer Reviews for Double Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have equipment readyThomas O.
I thought it was excellent.angela E.
El cliente no dejó un comentario.Greg P.
El cliente no dejó un comentario.Val D.
- Owner spent ~30 minutes trying to find keys for Uhaul, store was very disorganized - The cab and back of the truck were not swept clean - The owner could not explain the additional charges and the Halifax office had to be contactedJennifer J.
I booked a 15 ft truck and when I arrived there wasn't one available so I ended up with a 10ft truck .Fronie S.
El cliente no dejó un comentario.Deanne K.
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.vincent R.
Very friendly and courteous Uhaul team there!Guy Jules D.
The vendor, at first, did not want to release the vehicle to me because I was taking it out-of-province and leaving it there. He wanted the vehicle to stay in the area for local rentals. Apparently he had to be told by "head office" that I was supposed to pick up the vehicle there. This was very stressful for me, as I wasn't sure that I would be able to begin my travel plans on time.Doug S.
El cliente no dejó un comentario.Cherry H.
El cliente no dejó un comentario.perry P.
The gentleman who we spoke to at this location was very helpful and gave us the best customer service we've ever had at uhaul. Special thank you to him for helping us on pick up day for our rental.Danielle W.
El cliente no dejó un comentario.William B.
Your customer service team changed my reservation to this location (and to a smaller truck). It is far from the city and has no signage that it is a U-Haul pick up location. The inside of the store is filthy and chaotic. The truck was also not clean. The extra distance and smaller truck made for a very long day and cost me financially by having to drive the truck further and make an extra trip during the day due it its smaller size. To make matters more stressful, the location began repeatedly calling asking for the truck to be returned earlier for the next customers. Absolutely awful service all round. That was my final U-Haul.David K.
Nothing great serviceColin F.
No windshield washer fluid, wasn't swept of from last use.Gary S.
I was told that I would need 3/4 of a tank of gas to get to my destination. I gassed up accordingly. It only took half a tank. I put 50 litres too much in the tank. With todays prices, that's $107. I will be expecting a refund.henry F.
The corner store owners were very accommodating and pleasant to deal with. We will definitely recommend and use again if needed.guy D.
My truck was clean BUT it smelled of Marijuana. Made me very sick to my stomach but the rest of the truck was A+, I bought it back clean as well.Jason H.
We were treated well by knowledgeable personnel.Judy W.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.randy R.
I really enjoyed my experience with Double Store, CBS, NL Uhaul They were so kind and professional I will always use this location.Christa B.
Picked up the truck with an empty tank and had to go get gas in it first before I could use it. Had to bring back on an empty tank and not knowing if I was gonna run out of gas before I got to the gas station.Darrin T.
El cliente no dejó un comentario.Rhenda S.
Fast friendly service at this location. I would recommend this to anyone needing a rental truck.Trevor F.
The location was very disorganized. I paid for 12 furniture pads, only received 4 unwrapped pads. There was litter from previous renter on dash. The parking lot was not cleared. Eventhough I did everything online in advance I had to redo everything in person. The fuel level reading at pickup time was recorded slightly higher than actual so I was charged an extra 8 L upon return. Now I have been billed twice and will need to contact u-haul to sort out the mess. Very disappointing overall.Donald B.
El cliente no dejó un comentario.ELIZABETH ANN L B.
El cliente no dejó un comentario.Darren N.
Store was closed and owner wasnt present despite during posted open hours. Pickup for vehicle was almost 30 mins after scheduled time. Did not have any extra UHaul equipment like the furniture dolly we needed and reserved on website. Everything was smooted out in the end but overall not great UHaul experiencemorrison W.
Have person in charge to do a walk about the vehicle with customer before they leave. Check the mileage, gas & any dents that are on vehicle etc.Tom C.
El cliente no dejó un comentario.SCOTT D R.
El cliente no dejó un comentario.ELIZABETH ANN C.
El cliente no dejó un comentario.Travis B.
The truck was wet on the inside and smelled like fish from the last user. All my furniture therefore now smells like fish. Will never use a uhaul again without checking the inside before I leave.Dustin N.
Great location right in my neighbourhood so easy and convenientBONITA M.
El cliente no dejó un comentario.THOMAS JONATHAN A.