Customer Reviews for Double L Auto Care
(U-Haul Neighborhood Dealer)

71 reviews

14352 Porterfield Hwy   Abingdon, VA 24210

(276) 623-8340

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: 10 am–4 pm
  • Thur-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(276) 623-8340

14352 Porterfield Hwy
Abingdon, VA 24210

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: 10 am–4 pm
  • Thur-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jeff Holloway 
Rating:
3.0

I ordered 2 dozen blankets and a furniture dolly for my move. Neither the blankets or the dolly was in the truck upon pickup. Very disappointed to say the least as I really needed them for the move.

Andrew Kaplan 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NALLY 
Rating:
1.0

Nothing awful in every way

Herbert Whitson 
Rating:
5.0

Customer did not leave a comment.

COLLEEN CORNELIUS 
Rating:
5.0

Customer did not leave a comment.

Frank Gunter Kinsler 
Rating:
2.0

Not call them to ask them to turn in equipment early to allow the rental office to close and go home early!!

Tina trcookgmailcom 
Rating:
3.0

Vehicle didn’t have trash but needed wiped down on the inside. Also, I rented 2 dollys which were not in the vehicle when I picked it up. Business was closed so I had to rent from a local rental company. When I picked up the truck it asked if the dolly’s were in the truck. I checked no bust was still charged for both anyway when I returned the vehicle

MARCUS JESSEE 
Rating:
1.0

The location did not have employees on site until an hour after my pick-up time. Several customers were waiting forever to get their rentals. When the employees did get there, they struggled with the checkout procedures, so it took forever still after waiting so long for them to even show up. Lastly, they did not even have all the equipment I rented on site even though the website said they did. I was supposed to pick my rental equipment up at 10:00 AM, I didn’t get out of there until 1:30 PM, and I didn’t even have everything I needed. I will never go back to this site or recommend them to anyone. I would rather burn everything I own and buy all new things….

Issac Fleming 
Rating:
5.0

I had a problem not being able to get the truck at my original location. I appreciated the telephone customer service person who persisted in finding a solution so I was able to get a truck as scheduled even though I had to go to a different location.

Carla Dolce 
Rating:
5.0

Customer did not leave a comment.

Richard Altizer 
Rating:
5.0

Perfect! Highly Recommend!

Michael Powers 
Rating:
4.0

They were quick and easy to work with.

allison vanover 
Rating:
3.0

Customer did not leave a comment.

Cody Charles 
Rating:
3.0

Nice people friendly and helpful.

ALICE MCCLANHAN 
Rating:
5.0

Customer did not leave a comment.

Patricia Addair 
Rating:
5.0

Customer did not leave a comment.

Melvin Vance 
Rating:
5.0

Just confused on billing after truck returned

Steven Dyer 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOOPS 
Rating:
5.0

The attendant was very helpful.

JEAN O'DELL 
Rating:
5.0

Customer did not leave a comment.

Christopher Marciniak 
Rating:
5.0

Customer did not leave a comment.

Christopher Marciniak 
Rating:
3.0

No cell service in the area which made self check-in really difficult.

William Mattison 
Rating:
2.0

Customer did not leave a comment.

Logan Graham 
Rating:
4.0

Didn't get the email explaining that I had to take pictures upon return until I got home, so had to drive back over. Not a big deal but the emails should come faster.

Brandon Moore 
Rating:
4.0

Customer did not leave a comment.

Justin Mullins 
Rating:
5.0

Customer did not leave a comment.

Richard Hauser 
Rating:
5.0

Don’t change

Monty Reynolds 
Rating:
5.0

great pick up/dropoff and quick and clean

Patrick Atkins 
Rating:
4.0

Customer did not leave a comment.

Vona Boswell 
Rating:
5.0

Customer did not leave a comment.

James Wolfe 
Rating:
5.0

Customer did not leave a comment.

JW Hayes 
Rating:
4.0

No comment

Cecil Tipton 
Rating:
3.0

Customer did not leave a comment.

Sherri Layne 
Rating:
1.0

Wasn't open for drop off. Trying to charge for an extra day.

Russell Rinehart 
Rating:
5.0

Customer did not leave a comment.

Bradford Mullins 
Rating:
5.0

Customer did not leave a comment.

HUNTER JOHNSON 
Rating:
3.0

There was no one available by phone or at the location to deal directly with.

Carla Anthony 
Rating:
1.0

Check engine light was on. My reservation was messed up and I was 3 hours late and had to pay $199 after paying the $143 to rent the truck. Not happy at all! I called before I was late and the lady told me it was $40. Instead of. 79 cents extra a mile I was charged $1 extra a mile. I was supposed to get 30 miles with my rental and that didn't seem to happen.

Martha McGinnis 
Rating:
5.0

Customer did not leave a comment.

Jon Thomas 
Rating:
5.0

Customer did not leave a comment.

Gary Davidson 
Rating:
5.0

Service was excellent! Very easy to reserve and return

John Witt 
Rating:
5.0

Customer did not leave a comment.

Mandy Hall 
Rating:
5.0

They are great They went out of there way to help us Great place

Michael Johnson 
Rating:
5.0

This was a secondary location. The original location I picked and U-Haul assigned did not have the truck. This happens all the time with U-Haul everytime I rent from you.

Michael Sullivan 
Rating:
5.0

N/a

Della Proffitt 
Rating:
5.0

Customer did not leave a comment.

William Thomas III 
Rating:
5.0

Double L fixed me up with a car tow dolly. Good folks. I’d go there again.

Frank McDowell 
Rating:
5.0

Customer did not leave a comment.

Joel Early 
Rating:
5.0

Reduce rates

tom bower 
Rating:
5.0

We ordered a 10 ft truck. The night before got a call that we had to go to a different location (Double LL Auto) to get it. Got there and they did not have the truck, so the guy hooked us up with the 20 footer. Way to big, but he was so nice and helpful we took the truck. Uhaul is a Umess! This was out last move with you and we are happy for that!

Walter Rand IV 
Rating:
3.0

Customer did not leave a comment.

Shai Rajasether 
Rating:
3.0

Customer did not leave a comment.

LAURA LINDGREN 
Rating:
1.0

No one there at 4 pm. When I called I got answering machine and mailbox was full.

David Sandefur 
Rating:
5.0

Customer did not leave a comment.

David Dean 
Rating:
5.0

The gentleman that helped me went above & beyond to help me. The Uhaul system was down but he was able to accommodate my needs by calling another dealer & setting up my rental. He even stayed after closing time on a Saturday to get me on the road. Many thanks!

David Decker 
Rating:
2.0

Customer did not leave a comment.

Don Chesser 
Rating:
5.0

Customer did not leave a comment.

Elaine Smith 
Rating:
5.0

Customer did not leave a comment.

Raymond Dobbs 
Rating:
5.0

Customer did not leave a comment.

Angela Cleveland 
Rating:
5.0

Nothing at all overall great service and awesome team

Justin Keene 
Rating:
5.0

Customer did not leave a comment.

Benjamin Koslow 
Rating:
5.0

Customer did not leave a comment.

KEVIN EUGENE BAKER 
Rating:
5.0

i was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money

Christina Blankenship 
Rating:
5.0

Customer did not leave a comment.

amanda cox 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
4.0

Customer did not leave a comment.

JAMESBUNCE GOSE JR 
Rating:
5.0

Customer did not leave a comment.

John baker 
Rating:
5.0

Customer did not leave a comment.

WALTER EBINGER 
Rating:
4.0

Customer did not leave a comment.

TODD SHIELDS 
Rating:
5.0

The Porterfield Hwy team were very accommodating and helpful. I do want to register a complaint with the Damascus VA U-Haul site. Our original reservation was to pick up a trailer by 3 Pm on Sat, Dec 4. We arrived around 1.30. No one was there. We called the local number and the person said he closed early that day, was very rude, and hung up on us. We did not get any notification from UHaul or the Damascus site that we needed to be there earlier, or to detour to another location. We did contact the central office and were redirected to Porterfield Hwy, where the service was excellent.

Tim Fleming 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top