Nothing awful in every way
Herbert W.
Customer Reviews for Double L Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not call them to ask them to turn in equipment early to allow the rental office to close and go home early!!
Tina T.Vehicle didn't have trash but needed wiped down on the inside. Also, I rented 2 dollys which were not in the vehicle when I picked it up. Business was closed so I had to rent from a local rental company. When I picked up the truck it asked if the dolly's were in the truck. I checked no bust was still charged for both anyway when I returned the vehicle
MARCUS J.The location did not have employees on site until an hour after my pick-up time. Several customers were waiting forever to get their rentals. When the employees did get there, they struggled with the checkout procedures, so it took forever still after waiting so long for them to even show up. Lastly, they did not even have all the equipment I rented on site even though the website said they did. I was supposed to pick my rental equipment up at 10:00 AM, I didn't get out of there until 1:30 PM, and I didn't even have everything I needed. I will never go back to this site or recommend them to anyone. I would rather burn everything I own and buy all new things….
Issac F.I had a problem not being able to get the truck at my original location. I appreciated the telephone customer service person who persisted in finding a solution so I was able to get a truck as scheduled even though I had to go to a different location.
Carla D.Perfect! Highly Recommend!
Michael P.They were quick and easy to work with.
allison V.Nice people friendly and helpful.
ALICE M.Just confused on billing after truck returned
Steven D.The attendant was very helpful.
JEAN O.No cell service in the area which made self check-in really difficult.
William M.Didn't get the email explaining that I had to take pictures upon return until I got home, so had to drive back over. Not a big deal but the emails should come faster.
Brandon M.Don't change
Monty R.great pick up/dropoff and quick and clean
Patrick A.No comment
Cecil T.Wasn't open for drop off. Trying to charge for an extra day.
Russell R.There was no one available by phone or at the location to deal directly with.
Carla A.Check engine light was on. My reservation was messed up and I was 3 hours late and had to pay $199 after paying the $143 to rent the truck. Not happy at all! I called before I was late and the lady told me it was $40. Instead of. 79 cents extra a mile I was charged $1 extra a mile. I was supposed to get 30 miles with my rental and that didn't seem to happen.
Martha M.Service was excellent! Very easy to reserve and return
John W.They are great They went out of there way to help us Great place
Michael J.This was a secondary location. The original location I picked and U-Haul assigned did not have the truck. This happens all the time with U-Haul everytime I rent from you.
Michael S.N/a
Della P.Double L fixed me up with a car tow dolly. Good folks. I'd go there again.
Frank M.Reduce rates
tom B.We ordered a 10 ft truck. The night before got a call that we had to go to a different location (Double LL Auto) to get it. Got there and they did not have the truck, so the guy hooked us up with the 20 footer. Way to big, but he was so nice and helpful we took the truck. Uhaul is a Umess! This was out last move with you and we are happy for that!
Walter R.No one there at 4 pm. When I called I got answering machine and mailbox was full.
David S.The gentleman that helped me went above & beyond to help me. The Uhaul system was down but he was able to accommodate my needs by calling another dealer & setting up my rental. He even stayed after closing time on a Saturday to get me on the road. Many thanks!
David D.Nothing at all overall great service and awesome team
Justin K.i was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money
Christina B.The Porterfield Hwy team were very accommodating and helpful. I do want to register a complaint with the Damascus VA U-Haul site. Our original reservation was to pick up a trailer by 3 Pm on Sat, Dec 4. We arrived around 1.30. No one was there. We called the local number and the person said he closed early that day, was very rude, and hung up on us. We did not get any notification from UHaul or the Damascus site that we needed to be there earlier, or to detour to another location. We did contact the central office and were redirected to Porterfield Hwy, where the service was excellent.
Tim F.