Have a U-Haul ready at the location the customer reserved it for or if there is not one available, let them know before they get there
Chanda H
Customer Reviews for Double L Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Called several times over two days, during their business hours and always want to voicemail. Could not leave a message to request a call back because voicemail was full both days. Very limited hours. No open spot to leave trailer. Only location to leave it was on a hill and had to find rocks to stop it from rolling. If I had known this was the situation I would have chosen to driver further to a different location.
ANGELA SPersonne pour aider, très petit donc incapable de reculer pour bien le positionner.
Marie-Eve BDirty truck less than 1/4 tank fuel
John LDouble L Auto Care did everything they could to get me the best deal. They were very understanding of my situation and needs. Would not hesitate to recommend or use them again.
Mike PGreat people to work
Bobby TI ordered 2 dozen blankets and a furniture dolly for my move. Neither the blankets or the dolly was in the truck upon pickup. Very disappointed to say the least as I really needed them for the move.
Andrew KNothing awful in every way
Herbert WNot call them to ask them to turn in equipment early to allow the rental office to close and go home early!!
Tina tVehicle didn't have trash but needed wiped down on the inside. Also, I rented 2 dollys which were not in the vehicle when I picked it up. Business was closed so I had to rent from a local rental company. When I picked up the truck it asked if the dolly's were in the truck. I checked no bust was still charged for both anyway when I returned the vehicle
MARCUS JThe location did not have employees on site until an hour after my pick-up time. Several customers were waiting forever to get their rentals. When the employees did get there, they struggled with the checkout procedures, so it took forever still after waiting so long for them to even show up. Lastly, they did not even have all the equipment I rented on site even though the website said they did. I was supposed to pick my rental equipment up at 10:00 AM, I didn't get out of there until 1:30 PM, and I didn't even have everything I needed. I will never go back to this site or recommend them to anyone. I would rather burn everything I own and buy all new things….
Issac FI had a problem not being able to get the truck at my original location. I appreciated the telephone customer service person who persisted in finding a solution so I was able to get a truck as scheduled even though I had to go to a different location.
Carla DPerfect! Highly Recommend!
Michael PThey were quick and easy to work with.
allison vNice people friendly and helpful.
ALICE MJust confused on billing after truck returned
Steven DThe attendant was very helpful.
JEAN ONo cell service in the area which made self check-in really difficult.
William MDidn't get the email explaining that I had to take pictures upon return until I got home, so had to drive back over. Not a big deal but the emails should come faster.
Brandon MDon’t change
Monty Rgreat pick up/dropoff and quick and clean
Patrick ANo comment
Cecil TWasn't open for drop off. Trying to charge for an extra day.
Russell RThere was no one available by phone or at the location to deal directly with.
Carla ACheck engine light was on. My reservation was messed up and I was 3 hours late and had to pay $199 after paying the $143 to rent the truck. Not happy at all! I called before I was late and the lady told me it was $40. Instead of. 79 cents extra a mile I was charged $1 extra a mile. I was supposed to get 30 miles with my rental and that didn't seem to happen.
Martha MService was excellent! Very easy to reserve and return
John WThey are great They went out of there way to help us Great place
Michael JThis was a secondary location. The original location I picked and U-Haul assigned did not have the truck. This happens all the time with U-Haul everytime I rent from you.
Michael SN/a
Della PDouble L fixed me up with a car tow dolly. Good folks. I'd go there again.
Frank MReduce rates
tom bWe ordered a 10 ft truck. The night before got a call that we had to go to a different location (Double LL Auto) to get it. Got there and they did not have the truck, so the guy hooked us up with the 20 footer. Way to big, but he was so nice and helpful we took the truck. Uhaul is a Umess! This was out last move with you and we are happy for that!
Walter RNo one there at 4 pm. When I called I got answering machine and mailbox was full.
David SThe gentleman that helped me went above & beyond to help me. The Uhaul system was down but he was able to accommodate my needs by calling another dealer & setting up my rental. He even stayed after closing time on a Saturday to get me on the road. Many thanks!
David DNothing at all overall great service and awesome team
Justin Ki was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money
Christina BThe Porterfield Hwy team were very accommodating and helpful. I do want to register a complaint with the Damascus VA U-Haul site. Our original reservation was to pick up a trailer by 3 Pm on Sat, Dec 4. We arrived around 1.30. No one was there. We called the local number and the person said he closed early that day, was very rude, and hung up on us. We did not get any notification from UHaul or the Damascus site that we needed to be there earlier, or to detour to another location. We did contact the central office and were redirected to Porterfield Hwy, where the service was excellent.
Tim F