El cliente no dejó un comentario.Judith G.
Customer Reviews for Double G Collision Clinic
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICK R.
El cliente no dejó un comentario.RICHARD P.
El cliente no dejó un comentario.Jeremiah D.
El cliente no dejó un comentario.Max P.
El cliente no dejó un comentario.NOAH S.
Larry was very nice and helpful.Heather L.
One of the staff very kindly emailed me to let know there was a padlock left in the truck (belonged to uhaul) but said I could come back to retrieve if it was mine. They seem very kind and helpful there.Alex A.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.David G.
Nothing Larry is the best U-Haul station I have ever used.Matthew S.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.Morgan S.
El cliente no dejó un comentario.Lorrie R.
did not explain charges prior to charging my Credit Card . Was caught off guard on the cost charged when I had previously been led to believe I would be charged a daily rate from rep at UHaul and by what I read on your site. I was charged about 6x the daily rate for one way . Had i been informed correctly I could have made different choices before driving up 700 miles and than renting . And 2 hrs into my travels the running lights shorted out putting me at great risk of being hit by hit by other drivers . No running lights after dark is dangerous . I had to travel 300 plus miles with no lights . I wasn't a where of any road service by U Haul because I wasn't informed about that either . I could not wait for any if I had since I was on a schedule . Bad enough I incurred extra expense by having to stop at a Motel that wasn't budgeted for . Nor was the over priced charges budgeted for either . I expected and planned for 2 days rental of about $35 x 2 plus tax and insurance . And maybe a deposit til I turned in the Dolly . I expect to get a call and have a resolution offered on the charges . I feel I was railroaded by at least $100 dollars and I should receive a refund on my credit card . Maybe more since your equipment put my safety at risk . This is not the first time traveling thru many states that I have had electrical issues with you rental equipment .JAMES E.
El cliente no dejó un comentario.Matthew S.
He did a great job. He hooked up the trailer cor me and was very helpful.Carla D.
El cliente no dejó un comentario.Patrick K.
This location should not be a pick-up point for non-local rentals.Jonathan S.
El cliente no dejó un comentario.DARLINGTON S.
I know that you're busy but I had to drive from northern Illinois to pick up the truck a day early. It cost me extra for gas in my vehicle. Other than that all was well.mike M.
El cliente no dejó un comentario.tiffany K.
The service was very good and I did not have any problems. I wod recommend them again!!John S.
The location itself is ok but corporate office are garbage and a bunch of lying sack of liers. Told me that I was guaranteed a truck, which I reserved a month ahead. I called them two days and a day before my pick up and was told that the truck is guaranteed but when I got there, there was only one uhaul truck left, and there was me and a lady waiting for it. I reserved the truck a month ago and the lady reserved a few days ago. She called the corporate office crying and all and eventually got the uhaul. I believe she knows that person from uhaul office. Anyways, the truck that was mine was given to her, and I was sent to another location 30 minutes away. They said that they had switched me to that location and that switched happened after she called corporate which was the time when I was already there to pick it up. What's the point of reserving a uhaul a month advance if they are going to just give your truck away like that to someone who reserved theirs a few days ago? Anyways, uhaul sent me to another site 30 mins away to pick up another truck and said they would reimburse me $50 for not being able to give me that truck. It was their mistake and yet after the bill, I was still charged the full price. Therefore, uhaul is a lying sack of shit company. Worst company ever. Again location is good, but corporate office are assholes.Kong Meng L.
We were very disappointed that when we made the reservation, it seemed the requested location in Platteville had a 10' truck. Then, when we got the email, it said it was a 20 minute drive to pick up the truck. So it wasn't ideal to have to find someone else to drive the car back AND pay for the gas to drive our car back and forth as well as the gas for the truck to drive back to Platteville.Thomas S.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.RANDY H.
Great equipment.Thomas B.
Double G Collision are very accommodating, we have rented before from Double G and the reason we went back was because he was great!! There is no improvements that need to be done here. Thank you Double Gpatrick S.
El cliente no dejó un comentario.Rachel S.
Equipment was clean, but vehicle had blow-out on interior drive side tire. Caused damage to exhaust system. Cargo hold of vehicle leaked and rain water got in and damaged box holding computer towers.Jesse P.
El cliente no dejó un comentario.lisa M.
I went through the new process of picking up my U-Haul via App. It seems that a few things might have gotten mixed up and it was a little hard to get things picked up. My contract was for one truck when it did not have the keys in it. Also when I went to pick up my truck I was not able to go through the App on my phone to pick it up. I am not sure if that was partly due to the fact that I picked my truck up after 7am and for some reason system locked me out or if the contract was just never uploaded to my account. Even though I had to call the 1800 number several times to get my rental I would say if it was not for the small hiccups and issues it was an overall great experience. If things can be a little more organized and have everything on your account so I could have just signed in, completed the contract I think this a great move for U-Haul. To me makes things so much easier, but customer service was so helpful and polite and I fell they took the issues I was having to heart. Everyone I talked to was very understanding and tried to help me get things taken care of so I could get going. Please feel free to contact me if you would like to talk about my issues and concerns about the rental of the U-Haul this past weekend. I am willing to give more detail if needed, and help get this new check in and return of a U-Haul via U-Haul App. Thanks, Matt McLennanMatt M.
El cliente no dejó un comentario.Joel S.
El cliente no dejó un comentario.bill W.
El cliente no dejó un comentario.JOSEPH R.
El cliente no dejó un comentario.Ron J.
El cliente no dejó un comentario.Morgan M.
Larry was very a accommodating, was easy to talked to and I thought he went out of his way to assist usMargaret S.
Very uncomfortable trucks to drive a long time.JOHN A.
Larry, the manager is very accommodating and friendly.Mark K.
Do your scheduling prior to the day before the pickup. I scheduled the pickup more than 30 days prior, I found out the day before that I had to drive 150 miles round trip to get the trailer. I was less than delighted. In my opinion, prior reserving should be rewarded with closer pickup. The client should also be advised that he or she may be required to travel to get their equipment. I will be seeking another vender if the need arises for a trailer.Jerry M.
My experience was excellent. The owner bent over backwards to accommodate my needs.KATHY M.
Wish we could have had the location we wanted closer to home but this place was great. Twice we have called mineral point twice we have been given excuses.Verna B.
You couldn't do any better at this location. Fast, friendly service.TAD D.
Professional, helpful, friendly. An outstanding uhaul location. A+++++!!Geoffrey B.
Awesome service, called on day needed, no problems, no hassle. Double g collision clinic, hands down excellent job!BRENT R.
Great customer service. Helpful and professional. Best possible uhaul experience. A plus!GEOFFREY B.
El cliente no dejó un comentario.CALEB M.
El cliente no dejó un comentario.STEVE G.
El cliente no dejó un comentario.ALLEN O.
El cliente no dejó un comentario.DEBBIE R.
everything goodHARRY B.
El cliente no dejó un comentario.JERRY A.
El cliente no dejó un comentario.DARLINGTON S.
Nothing that I can think of. Everything was exceptional!SHAWN H.
El cliente no dejó un comentario.BRIAN M.
super helpful, friendly, kind and professionalJENNIFER T.
The only real issue I had was no cruise control. You had delay wipers but no cruise control.JOHN M.
El cliente no dejó un comentario.ROBERT Z.
El cliente no dejó un comentario.Hyunseok L.
I have to drive 2 hours to pick up my truck. Not a fine drive. When I arrive there, the dealer is closed and I have no cell phone signal there.DABIN D.
El cliente no dejó un comentario.STEVE B.
Extremely helpful in getting trailer hooked up and the loading of our motorcycle. Trailer worked perfect for our needs !KATHY A.
They were fantastically helpful. I just can't say enough about how they went beyond the call of duty to help us out. I strongly recommend them!DAVID R.
I had a good experience renting this vehicle. No complaints.WAYNE B.
Really need a jack on the trailer. Very difficult to hook up by yourself. Very hitch heavy.Lafayette Count L.
El cliente no dejó un comentario.Steve N.
very good service - thank youJOHN R.
El cliente no dejó un comentario.Darlington S.
El cliente no dejó un comentario.VALERIE R.
El cliente no dejó un comentario.JALYSA T.
El cliente no dejó un comentario.TIM C.
El cliente no dejó un comentario.GARY K.
I've recommended it already. I'm so glad I know about this company.DIANE S.
El cliente no dejó un comentario.PEGGY H.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.ERIC P.
I would rec. this location to anyone need this type of ser.CATHERINE S.
El cliente no dejó un comentario.CHRIS J.
Have people around during normal business hoursjosh N.
El cliente no dejó un comentario.RANDALL E.
El cliente no dejó un comentario.JON H.
El cliente no dejó un comentario.Michell S.
you can give the address of the drop off destination so we dont have to stop and ask for help.DAN H.
At the end of the tripp after we unloaded truck in Apple River, Friday 6/22/2012 about 7:00 PM I could not find my map for driving directions to the drop off location in Shullsburg, Wi. I called UHAUL assistance number 800-528-0355 ext 3 and talked to Deedra (174) asking her to help me with the directions from Apple River to Shullsburg, Wi (about 17 mi. drive distance). I told her that I'm not familiar with the area and need her help because I could not find my map to the "drop-off" location, she told me that she will not help me with this and my only alternative was to buy my own map. I asked her for help because I could not buy map any where here in the middle of the farm fields; the closest gas station or store was 20 miles away, but she told me that this was not her job. Finally we fumble trough this ordeal asking various peoples for directions, arriving at Shullsburg arround 9:00 PM; That is why I will not use UHAUL any more, and will not reccomend your company to any one else; If we can not count on your help in times like this, what good is rest of your "almost perfect service". There is plenty of other companies "WHO CARE" Thanks Andrew GilANDREW G.
The truck was clean and well maintained except for one thing. The truck made a loud sound when you turned to the left. We only had a 16 mile round trip for the move, so didn't bother us too much, but if someone was taking this truck on a long move they may run into problems with it.Dan W.
Appreciated the local facility. Would have preferred if the office had been open but given the convenience of returning the U-Haul in Shullsburg as opposed to driving a distance I regard the local convenience as more important than having the office open on the weekend.MARY B.
El cliente no dejó un comentario.Art F.
El cliente no dejó un comentario.MARC D.
We ordered this trailer online because the agent in Elizabeth was not there at the time of our visit. Also, we requested the trailer to be picked up at the Elizabeth location, and was told that we would have to pick it up in Crystal Lake. Then received another phone call from the agent in Shullsburg, that he had the trailer we ordered. This was not the type of customer service that we felt that the company should have had. If you order it to be picked up at a local agent, it should have been at the local agents place. Instead we had to drive into WI to pick up the trailer. Very inconveinent. Will try not to do business with your company again.ELIZABETH H.
El cliente no dejó un comentario.KORI H.
There was a leak in the roof. Our bed was soaked by the time we reached our home in Midlothian Illinois.The people at the site could not have known about the leak.We drove through a storm so intense it caused the roof to leak.DANIEL M D.
Site is a working auto garage. Not a tidy urban office. Not likely to be "clean and inviting." But it was efficient, helpful and friendly.MARION Y.
El cliente no dejó un comentario.ANDREW S.
El cliente no dejó un comentario.John Y.
The right equipment ready to goANDREW J.
El cliente no dejó un comentario.DORIS S.
Since it is a small location, a note to call ahead if booking online would be helpful. The location serviced me with great customer service, but was suprised to see me as i had made my reservation online only a couple hours before showing up.William H.