I was charged for equipment that was not available to me. I also sent in photosJESSICA A.
Customer Reviews for Double A Auto Solutions
(U-Haul Neighborhood Dealer)
Rocky Mount, NC 27804
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 12 p. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I booked a truck in a location. When U-Haul corporate called the night before we had to go to another (this location) it was closed, they did not know and therefore did not prep the truck. Corporate got me on the road, without the pads.Scott C.
Marquevias was exceptional and EXTREMELY HELPFUL! Will definitely use his services again and will recommend this location hands down!Teresa C.
The sign on his door says they close @5:30. Nobody was available.Chris C.
The location had no live person, you had to call a number. Truck was on empty. Luckily there was a gas station right down the road. Was told by the person on the phone that I'd get a credit of some kind for the gas issue. Instead, I get charged over $40. The guy on the phone knows nothing. Supervisor doesn't come in until noonish. Poor service.Gary B.
El cliente no dejó un comentario.Cari P.
El cliente no dejó un comentario.Andrew H.
no body there u just drop off n leave dirty yard. was charged for gas that was never n the fuckin truck to began never will i rent shit from yall again yall are thiefsEverlena G.
You goodSteve E.
El cliente no dejó un comentario.Lee H.
Double A Auto Solutions were great! Nice peopleGregory F.
Hand truck was missing. Had to search other trucks for one. Lots of unmarked damage. Luckily I took pictures. Gas tank little less than 1/8 of a tank. Back of truck dirty.George S.
El cliente no dejó un comentario.Robert H.
The truck was almost out of oil. The windshield wipers were dry rotted which became very hazardous when we ran into rain while driving. This truck was not maintained. Also, we has ordered 24 furniture throws, only had 2. Ver disappointed!!David S.
Check in process was stressful and had to wait to get the key, there was conflict and info was incorrect with what my confirmation said. When I completed the online pick up/drop off it said it the drop off was across the street from the storage unit we used but when I picked up the man told me that I had to drop off at another location 20 min away. After unloading uhaul I called to check if I could change locations to the one across the street, she told me that â€œwe had an issueâ€ I was put on hold and wasted 1 hour waiting in the parking lot until she called me back.. apparently it was not even indicated that I had the uhaul truck. So after all of that they charged me miles that I did not use. The miles charged were for the 20 min drop off, yet we dropped off where we had originally set up. I am one disgusted customer.Clyde B.
El cliente no dejó un comentario.Devon L.
Have staff on site during business hours. Clearly indicate where drop offs should be parked. Repave lot to be more clean, inviting, and accessible.CANDACE V.
El cliente no dejó un comentario.Ricky J.
We had serious problems with being quoted one price online, a second over the phone abc a third in person at this location. It ended with being over charged and having to spend hours on the phone to get a refund from â€œtraffic controlâ€ at our drop off destination. Shout out to Wayne at the 207 area code for the help!Paul W.
Shut that location down in rocky mountKalina B.
El cliente no dejó un comentario.SHANYCE A.
Great communicationjerry L.
El cliente no dejó un comentario.Shaketa W.
No one there and I couldn't get my phone to work to check out. I got help then I checked out myself.Donna H.
El cliente no dejó un comentario.Jerry W.
The only reason that I used the app is because I wanted to pickup on a Sunday. It may become a great some day, I hope sooner than later. Trying to connect to the app and customer service was a 1 hr or more challenge .However, the steps to drop-off was not bad at all. uploading pic was ok, the back was not cleaned out. But this app could be very successful in time. Good thing is I did not cry and my 3 sons were very patiently helping me work through the app.PORTIA W.
No comments!!Marvin H.
Looks like a run down dumpRyan C.
El cliente no dejó un comentario.Judy V.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Kenneth J.
El cliente no dejó un comentario.Stacy B.
The location does not look like a business that is operational on the outside. The parking lot is very small and has cracked pavement. No one came outside the store to see if we needed assistance even though the sign on the door said open. It did not look open and may have been closed due to the Holiday. The drop box was not easy to find. It's on the side of the building and it took us several minutes to walk around the parking lot and find.Kayla C.
Find a new location to run your business.Elliott W.
El cliente no dejó un comentario.Steven M.
No one was able for me to pick up my rental i had to wait for i had to call the the office and wait for them to send someone else for me to make my pick up and the same thing for me to make my drop off and no one was thereSAM M.
El cliente no dejó un comentario.Teresa B.
Place was closed, but the hours stated they were open. It says under new management. Hope they manage better. A young man came to help us pick up the truck. He was awesome and understanding, need more like him. There were 3 people waiting. The keys were in the wrong lockbox. I will not recommend anyone to go to this station.Jasper L.
El cliente no dejó un comentario.Diamond G.
El cliente no dejó un comentario.Shaniqua A.
El cliente no dejó un comentario.Teicher P.