Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)

170 reviews

7401 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(410) 768-4418

Office Hours

  • Mon-Sun: 6 am–6 pm

Services at this Location:

Contact Us

(410) 768-4418

7401 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

My wife was very nervous because it looked like a homeless person had just stepped up to take possession of the trailer. He was very helpful in unhooking the uhaul but I made sure that I took pictures that you got just to make sure you understand I did my part. If anything else happened after that it is not on me.

Gardiner Conary 
Rating:
5.0

Nice place and expert people at the location

Richard Duelley 
Rating:
2.0

We were not told about the deposit.Did not get a receipt even when we asked. We only used it 10 miles and check out receipts. He said it would come in a email we got nothing.It only should’ve only be 30$ I was charged 140 $

Terry Swoveland 
Rating:
5.0

N/A

Natasha A 
Rating:
5.0

Customer did not leave a comment.

oscar borjas 
Rating:
5.0

I had a very good experience with the customer service guy at the gas station dealing Uhaul.

Manzoor Hussain 
Rating:
3.0

Turned in trailer yesterday 12/23/23 at noon and still have not received my email receipt

Eddie DeMoss 
Rating:
3.0

The store I originally booked a van with didn’t have it and they moved me ten miles further away, miles that I had to pay for.

Brian Johnson 
Rating:
1.0

Customer did not leave a comment.

musawer popal 
Rating:
5.0

Customer did not leave a comment.

Sharan Graham 
Rating:
5.0

Customer did not leave a comment.

Abdul Karimy 
Rating:
3.0

Nothing necessarily wrong with the location itself, I just got a really old truck. I ran into an issue a couple times where the ignition locked and I was unable to start the vehicle. It finally started after some prayers and vigorously jiggling the key. This happened at least 3 different times. Also, the dial to change the temperature of the AC seemed to be glued in place. So it was either no heat at all and freeze, or too much heat. And I had to drive this truck for about 200 miles. I tried to type this in during my mobile drop off early in the morning, but the app didn’t let me proceed to the next page unless I selected “no issues” when asked.

Kamsi Gerry-Ofor 
Rating:
4.0

Customer did not leave a comment.

Carlos Onley 
Rating:
5.0

The attendant at this location was very informative, kind and professional. I will be renting from this location from this point forward

Charles Hill 
Rating:
5.0

Quick and easy

Francisco Muniz 
Rating:
3.0

Customer did not leave a comment.

denise gibbs 
Rating:
5.0

Amazing location, just wish there was a better variety or uhauls

Dorothy Evans 
Rating:
5.0

Customer did not leave a comment.

Lisa Frattare 
Rating:
5.0

Customer did not leave a comment.

SENIA IRAETA 
Rating:
5.0

Customer did not leave a comment.

YANFRANCO MELGAREJO 
Rating:
5.0

Customer did not leave a comment.

OSCAR ORELLAMA 
Rating:
2.0

The van was dirty when I picked it up and in the glove box besides cigarette butts there was a partial marijuana cigarette in the glove box

Eugene Echevarria 
Rating:
5.0

Wonderful service, the guy dealing with customers is expert and courteous.

EFREN FLORES 
Rating:
3.0

Customer did not leave a comment.

Gus Noll 
Rating:
4.0

Customer did not leave a comment.

Andres Mata Fuentes 
Rating:
3.0

Customer did not leave a comment.

TATIYANNA JONES 
Rating:
5.0

Everything went smooth. The process was well organized. I was in and out within 5 minutes.

Linda Rosser-Banks 
Rating:
5.0

Nice and convenient place to visit and expert people there for full guidance.

Manzoor Hussain 
Rating:
5.0

I always admire people like this.

QUETIM BOYD 
Rating:
5.0

Excellent service

ALANXER SODERSON 
Rating:
5.0

Excellent customer service

JOHNSON OBI 
Rating:
5.0

Customer did not leave a comment.

William Ketter 
Rating:
3.0

Almost no place to park the truck. Apparently, man in booth was oblivious to any concern about the truck.

James Baublitz 
Rating:
5.0

Nice people and excellent service

JEREMY MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Javier Mendez 
Rating:
4.0

Customer did not leave a comment.

Lebert Campbell 
Rating:
3.0

Just someone there early that can asist with picking up rental with no wait time. Everything else seem nice

Dominique COATES 
Rating:
5.0

Customer did not leave a comment.

ASHLEY RICH 
Rating:
5.0

Customer did not leave a comment.

Jerome Thorpe 
Rating:
4.0

The inside of the cab was a bit muddy. But other than that it was super convenient and the attendant was kind and quick.

Sadie Lovelace 
Rating:
5.0

Customer did not leave a comment.

Olga Flores 
Rating:
4.0

The guy there was polite and handled our return quickly.

Elizabeth Clark 
Rating:
5.0

The service provider was very helpful!

ROBERT DILLON 
Rating:
5.0

Nothing

DAREN WARE 
Rating:
1.0

This location is in a gas station booth. I was sick with a cold an it was freezing cold with a high windchill. The attendant a foreign National who badly spoke English wouldn’t allow for me to come inside. Instead he made me wait outside for over 15 minutes why he was letting other clients pay for gas although the arrived after me.

Ilona Stepanska 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS MCGOWAN 
Rating:
5.0

Very nice place for Uhaul pick up and drop off conveniently

ALBERTO CRUZ 
Rating:
3.0

The gentleman that worked at this location greeted me and he was helpful! and very inviting!

Saffiya Muhammad 
Rating:
5.0

Customer did not leave a comment.

Jordon Cochran 
Rating:
5.0

Customer did not leave a comment.

Santos Lizama 
Rating:
5.0

Wonderful experience

junaid aslam 
Rating:
5.0

Customer did not leave a comment.

Patrick Lynch 
Rating:
5.0

Excellent customer service and convenient location

Richard Nystrom 
Rating:
5.0

Please have the mileage visible

Chrystal Seawood 
Rating:
5.0

Customer did not leave a comment.

jerry reams 
Rating:
2.0

Business is a gas station with UHauls. Employee had numerous “gas” customers to deal with during the time I was picking up the UHaul. He had to stop my service numerous times to assist others.

Larry White 
Rating:
5.0

Customer did not leave a comment.

mario Madrigal 
Rating:
5.0

Customer did not leave a comment.

Keith Brant 
Rating:
5.0

Nice people and excellent customer service

DACVID NETTLES 
Rating:
5.0

Good service

EDWIN TIRADO 
Rating:
5.0

Vendor offered to print a copy of the rental equipment lease but I said I would rather have it emailed to me. Vendor told me he would email me the agreement but never did.

Dennis Polaski 
Rating:
3.0

Customer did not leave a comment.

Clifton Wallace 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Martinez 
Rating:
5.0

Customer did not leave a comment.

Eric Pineda 
Rating:
5.0

Customer did not leave a comment.

Jose Melendez 
Rating:
5.0

Customer did not leave a comment.

LYDIA SANTIAGO 
Rating:
5.0

Great and flexible!!

Joyce Battle 
Rating:
3.0

Not alot of help with setting up

Victoria Watson 
Rating:
5.0

Extremely helpful retailer

John Johnston 
Rating:
4.0

Customer did not leave a comment.

John Brown 
Rating:
5.0

Excellent service and good people

Jairo Tobal 
Rating:
5.0

Good service available when u need it

VENISLAV TRAYKOV 
Rating:
5.0

Customer did not leave a comment.

PETER MARSHALL 
Rating:
3.0

A very small and congested area

BRIAN WEBER 
Rating:
5.0

Everything perfect

Mirwais Sadat 
Rating:
5.0

Customer did not leave a comment.

MARK COLLETTI 
Rating:
5.0

Very cooperative personnel and convenient location

LISA WISE 
Rating:
5.0

Nice people and better service

DANIEL NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

SENIA IRAETA 
Rating:
5.0

Customer did not leave a comment.

Katie Clopein 
Rating:
2.0

Customer did not leave a comment.

marcus crawford 
Rating:
5.0

Good customer service

GARY POSTELL 
Rating:
5.0

The dealing assistant is very friendly, cooperative, efficient and knowledgeable of his work. I would prefer this location again.

cbxcgh hfgu 
Rating:
5.0

Polite person with professional expertise.

xcbzx bzx 
Rating:
5.0

Great customer service!!!

William Putschky 
Rating:
5.0

Nice people and good customet service

GARY POSTELL 
Rating:
1.0

The equipment was rented to me with trash in the it. The trailer had an overwhelming odor of mulch,dirt or mildew. The U-Haul representative was unprofessional and unorganized.

Steven Dorn 
Rating:
5.0

Donna is Amazing!

Asia Palmer 
Rating:
2.0

Attendant barely spoke English which made the pickup process difficult. They didn't have the 12 moving blankets that we requested. The attendant said the truck was just serviced. The low oil light was on. I was told it was OK, just take the truck and if anything went wrong to call roadside assistance. I called RSA from the parking lot of the dealer. A tech came out and said the truck was very low on oil. He filled it to the proper level and the truck ran well for the 180 mile 1 way trip.

MARK WALTZ 
Rating:
3.0

Customer did not leave a comment.

ERIKA HALL 
Rating:
3.0

Customer did not leave a comment.

JEFFREY GIBBS 
Rating:
5.0

???

CRAIG WASHINGTON 
Rating:
5.0

Carroll Fuel is convenient location for me to pick up and return truck Good and friendly people there are easy to deal with For the first time i drive thru toll tunnel four times to save more than a hundred miles of beltway made sense I am not sure how or when to pay but would like to pay ASAP 6 dollars for each use = 24 dollars unless the truck has EZ Pass ? should be half that ?

JOHN ZENTER 
Rating:
5.0

Customer did not leave a comment.

KENNETH DURRWACHTER 
Rating:
4.0

Customer did not leave a comment.

NATHAN SIMMS 
Rating:
5.0

Customer did not leave a comment.

JAMES JOHNSON 
Rating:
3.0

This location could use an inside office or someplace warm to stand 24° outside waiting to fill out paperwork and sign documents to receive rental was a little cold

BRANDON SHEA 
Rating:
1.0

They charging too much which is not included on what I requested.

JAMES OLLANAS 
Rating:
5.0

This was my second time ever to rent a truck and was even better than the first time closer to home and cheaper per mile for the same size truck 99 cents vs 129 is a big difference ??? why the same truck cost more in MAYO / Annapolis ??? than in Glen Burnie ??? Mayo is 5 miles each way on a dead end road that is 13 bucks at 129 just wasted

JOHN ZENTER 
Rating:
4.0

Customer did not leave a comment.

David Thompson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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